Download - Audio set up tips

Des Osborn - July 2007

Audio set up tips

Adobe Connect


Headset installation


Installation check

Are your connectors attached correctly?

Are they pushed in properly?

Are the colour [green (headset) and pink (microphone)] connectors in correct slots in front of PC?

If you are using a laptop, they may need to be plugged in to the docking station.


Headset not working after installation?


Talk button

Are you holding down the Hold to Talk button while you talk and not just pressing it and then letting it go?


Volume check

Is your computer on Mute?

Is the slider at least halfway up?


Volume check

In the Camera and Voice pod, use the Pod Options dropdown and check that you have

Voice On – Multiple Speakers

turned on.


Microphone check

Double click on the volume icon in your taskbar.

Uncheck any mute boxes.


Microphone check

Double click on the volume icon in your taskbar.

Go to Options > Properties

Make sure the correct mixer device is selected, select Recording and make sure all boxes are checked (especially microphone).


Microphone check

Do this again but this time…

Go to Options > Properties

Make sure the correct mixer device is selected, select Recording and make sure microphone is selected.


Check for audio devices

Start > Control panel > Sounds and audio devices > Audio tab. Make sure your devices are selected in the Sound playback and Sound recording areas.


Microphone check

Start > Control panel > Sounds, speech & audio devices > Speech > Configure Microphone > work through the Wizard


Audio check in the Adobe Connect Meeting room


Optimal settings in the meeting room

From the Meeting dropdown, check these settings.


Audio set up wizard

Advanced audio settings

Half duplex – one speaker at a time, helps when echo exists & microphones are sensitive

Full duplex – multiple speakers but can cause echo

Last ditch efforts!

Stop your Camera & Voice and restart.

Log out then log back in.

Call ICT for help!!!!!


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