Atlas Hugged!

Sarah Day!

How Atlassian tools enabled a software internationalization team.!

Technical Writer, QAD Inc.!

Introduction!

Introduction!

!Sarah Day, Technical Writer!

Introduction!!QAD: Providing Enterprise Resource Planning software to

global manufacturing companies. !

Introduction!!Internationalization (I19): QAD’s response to the demands

of a global workforce with tight deadlines.!

Introduction!•  Project History!

Introduction!•  Project History!•  Transitions!

Introduction!•  Project History!•  Transitions!•  User Friendliness!

Introduction!•  Project History!•  Transitions!•  User Friendliness!•  Oversight!

Introduction!•  Project History!•  Transitions!•  User Friendliness!•  Oversight!•  What’s next?!

Project History!

Project History!

Project History!Global teams face unique challenges!

Project History!

•  Generalizing production requirements!•  Facilitating new production requests!

Project History!

Production requirements and requests were maintained badly!

Project History!

Production requirements and requests were maintained badly!•  Excel spreadsheets!

Project History!

Production requirements and requests were maintained badly!•  Excel spreadsheets !

•  Lotus Notes databases!

Project History!

Production requirements and requests were maintained badly!•  Excel spreadsheets !

•  Lotus Notes databases!

•  Email threads!

Project History!

Inconsistent information management handicapped development!

Project History!

Inconsistent information management handicapped development!•  Documents were difficult to find!

Project History!

Inconsistent information management handicapped development!•  Documents were difficult to find!

•  Work requirements were often missed or misplaced!

Project History!

Inconsistent information management handicapped development!•  Documents were difficult to find!

•  Work requirements were often missed or misplaced!

•  Redundancies in the system meant some work was done twice!

Project History!

!

And then...!

Project History!

!

There was Confluence.!

Transitions!

Transitions!!QDN gave R&D a home base for development !!

Transitions!!The Internationalization space was born!!!!

User Friendliness!

User Friendliness!!

User Friendliness!!•  Simple language!

User Friendliness!!•  Simple language!•  Easy access!

User Friendliness!County centers!

•  Information about each country!

User Friendliness!County centers!

•  Information about each country!

•  Release readiness status imported from JIRA!

User Friendliness!County centers!

•  Information about each country!

•  Release readiness status imported from JIRA!

•  Team contacts!

User Friendliness!I19 Request Form!

•  Template-driven workflow!

•  Comalatech’s Ad Hoc Workflow plugin!

User Friendliness!!•  Different stages have labels assigned to them

automatically!•  Labels trigger emails to team members!!

User Friendliness!!The workflow practically runs itself!!

User Friendliness!

•  Implementation challenges!

User Friendliness!

•  Implementation challenges!•  User conversion!

Oversight!

Oversight!!Total managerial supervision!

Oversight!!Transparency facilitates group work!!

What’s Next?!

What's Next?!!Our I19 space is thriving… what now?!

What's Next?!!Our I19 space is thriving… what now?!•  Team spaces?!

What's Next?!!Our I19 space is thriving… what now?!•  Team spaces?!•  Content management QAD-wide?!

Wrap-Up!

We went from…!•  Too many layers!

We went from…!•  Too many layers! •  Two layers!

We went from…!•  Too many layers!•  User confusion!

•  Two layers!

We went from…!•  Too many layers!•  User confusion!

•  Two layers!•  Universal transparency!

We went from…!•  Too many layers!•  User confusion!•  Tedious updating!

•  Two layers!•  Universal transparency!

We went from…!•  Too many layers!•  User confusion!•  Tedious updating!

•  Two layers!•  Universal transparency!•  Self-advancing workflows!

We went from…!•  Too many layers!•  User confusion!•  Tedious updating!•  Redundancy and errors!

•  Two layers!•  Universal transparency!•  Self-advancing workflows!

We went from…!•  Too many layers!•  User confusion!•  Tedious updating!•  Redundancy and errors!

•  Two layers!•  Universal transparency!•  Self-advancing workflows!•  Streamlined processes!

Thank you!