Assure Collaboration Deployments with Cisco Prime Collaboration Assurance and Analytics
BRKNMS-2333
Selvaguru M (Product Manager)
Khurram Hassan (Technical Marketing Engineer)
© 2015 Cisco and/or its affiliates. All rights reserved.BRKNMS-2333 Cisco Public
Agenda
• Cisco Prime Collaboration Introduction
– Management Challenges
– Packaging
– Solution Overview• Assurance
• Analytics
• What’s new in release 10.6
• Case Studies
• Demo
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Quick service rollouts and changes request action
Highly reliable service: Anytime, Anywhere with Any device
Best quality voice and video experience
Phones Personal Video
Immersive Video
Smart Phones
Android and iOS Tablets
Anytime,
Anywhere,
Any device
Multiple
Collaboration
Services
Unified Communications Manager
VCS
Conferencing Customer Care
Conference Devices
UCxN
Network
SwitchingRouting
QoSMessaging Gateway
CUBE/Session Border Control
UMG
• Diverse services and applications
• Continuous changes : new technologies, features and deployments
• Shortage of highly skilled IT staff to keep up with the change and to troubleshoot complex and converged network
End-users demand
IT Managers are challenged with
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Life-Cycle Management of Voice and Video Networks
AssuranceContinuous
monitoring anddiagnostics
AnalyticsLong term trending
and analytics
ProvisioningSimplified
deployment and
configuration
Contact Center Assurance
Monitoring, diagnostics and
correlation
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1. Consolidation of multiple tools
into single management system
2. Cisco Prime Collaboration becomes
“the management platform” with UC 10.0 and beyond
3. Cisco Prime Collaboration comes in two editions –
Standard and Advanced
1. Inclusion of Prime Collaboration Standard with
every UC 10.0 order – and Prime Collaboration
Advanced is available for purchase
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• Cisco Prime™ Collaboration Standard is included
with all Cisco® Unified Workspace Licensing and
Cisco User Connect Licensing, and Cisco Prime
Collaboration Advanced is available for upgrade.
• Standard is available and compatible only with
Cisco Unified Communications 10.X. Advanced
supports Cisco Unified Communications 8.0
through 10.X.
• Standard enables provisioning of all voice and
video services purchased and fault monitoring
across voice and video for a single cluster
environment.
• Advanced is available for multicluster scale,
additional automation, deeper diagnostic
capabilities, and long-term reporting.
Standard
Included with
UC 10.0+
Standard
Provisioning
Standard
Assurance
Advanced
modules
available for
purchase
(supports UC 8.x+) Advanced
Provisioning
Advanced
Assurance
Analytics
Contact Center Assurance
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Provisioning
Assurance
Analytics
Advanced -
OptionalStandard
- Included• Single cluster
• Provisions collaboration services
• Three levels of RBAC for
delegation
• Audit log across multiple
services
• Single cluster batch
• Single cluster
• Voice and video fault
• Performance metrics
• Email notifications
• Simple RBAC
Not available – advanced
offer only
Includes all Standard features, plus:
• Multi-cluster in a single instance
• APIs for integration
• Process workflow
• Advanced RBAC
• Infrastructure templates
Includes all Standard features, plus:
• Multi-cluster in a single instance
• Detailed endpoint monitoring
• Deep video session monitoring
• Multi-level RBAC and grouping
• Diagnostic tests and more
Long-term reporting and analysis:
• Technology usage
• Traffic analytics
• Capacity planning
• Asset usage
• Quality of service
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Cisco Prime Collaboration AssuranceAssure the collaboration deployments
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Assuring Collaboration network: Challenges
• Ensuring services availability 24/7Reliability
• Limited IT staff
• Vast number of network components
• New technologies every yearComplexity
• Changing network & configurations
• Multiple types of endpoints & servicesQuality
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Complete Service Assurance
• Single pane to monitor Unified Communications,
Gateways, Trunks, Telepresence and Unified
Commuting System.
• Reduces recovery time with intelligent root-cause
correlation.
Timely alerted Trunk down enabled us to proactively work with service provider and fix it before end-users complains about not able to make external calls – Steve, Voice Engineer, Booking.com
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
Complete Service Assurance
• Single pane to monitor Unified Communications,
Gateways, Trunks, Telepresence and Unified
Commuting System.
• Reduces recovery time with intelligent root-cause
correlation.
Optimize IT Operations and Resources
• Proactive service availability and WAN
performance monitoring.
• Significantly reduces problem isolation time
Timely alerted Trunk down enabled us to proactively work with service provider and fix it before end-users complains about not able to make external calls – Steve, Voice Engineer, Booking.com
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15
Complete Service Assurance
• Single pane to monitor Unified Communications,
Gateways, Trunks, Telepresence and Unified
Commuting System.
• Reduces recovery time with intelligent root-cause
correlation.
Optimize IT Operations and Resources
• Proactive service availability and WAN
performance monitoring.
• Significantly reduces problem isolation time
Timely alerted Trunk down enabled us to proactively work with service provider and fix it before end-users complains about not able to make external calls – Steve, Voice Engineer, Booking.com
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
Complete Service Assurance
• Single pane to monitor Unified Communications,
Gateways, Trunks, Telepresence and Unified
Commuting System.
• Reduces recovery time with intelligent root-cause
correlation.
Optimize IT Operations and Resources
• Proactive service availability and WAN
performance monitoring.
• Significantly reduces problem isolation time
Greater End-User Satisfaction
• Service quality problems can be
isolated before users are affected
Timely alerted Trunk down enabled us to proactively work with service provider and fix it before end-users complains about not able to make external calls – Steve, Voice Engineer, Booking.com
© 2015 Cisco and/or its affiliates. All rights reserved.BRKNMS-2333 Cisco Public
Cisco Prime Collaboration AssuranceDetailed Features
Full Network View
• Endpoints, servers, and infrastructure
• Cluster-level groupings and deployment topology view
• Contact center enterprise topology
Cluster Specific Dashboards
• View Cluster Specific Dashboards including
Call Processor Health Summary, Alarms,
Registered Devices and other key KPIs
Synthetic Testing
• Run both real-time and scheduled tests.
• Check for dial tone, registration,
and end-to-end communication.
• Test links with IP SLA to isolate jitter and packet loss.
• Post-roll out tests to verify phone features are working.
• Trace and analyze call path to determine
which devices are causing call failures
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Cisco Prime Collaboration AssuranceVideo Assurance features
End-to-End Monitoring
• View all sessions – scheduled, completed,
or in progress.
• See each end point details
Real-Time Diagnostics
Video Test Call
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Cisco Prime Collaboration AssuranceVideo Assurance features
End-to-End Monitoring
• View all sessions – scheduled, completed,
or in progress.
• See each end point details
Real-Time Diagnostics
• Conduct Path Trace to view CPU, memory,
and interface statistics to locate bottlenecks
in the network.
Video Test Call
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Cisco Prime Collaboration AssuranceVideo Assurance features
End-to-End Monitoring
• View all sessions – scheduled, completed,
or in progress.
• See each end point details
Real-Time Diagnostics
• Conduct Path Trace to view CPU, memory,
and interface statistics to locate bottlenecks
in the network.
• Conduct Path Assessment to reveal potential
configuration issues
• View traffic flows to see if other traffic is present
Video Test Call
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Cisco Prime Collaboration Assurance Contact Center Assurance - Features
Network View
• Real-time view of Contact Center Infrastructure at site level
• Act on faults using the Device 360o View
Intelligent Event Management
Built-in correlation rules isolate and highlight
root-cause alarm from the symptoms.
Performance
Detect and address performance issues
with a view of critical performance metrics
Call Path Analyzer
Identify devices causing call failures using
a graphic depiction of detailed call log information
© 2015 Cisco and/or its affiliates. All rights reserved.BRKNMS-2333 Cisco Public
Cisco Prime Collaboration Assurance Contact Center Assurance - Features
Network View
• Real-time view of Contact Center Infrastructure at site level
• Act on faults using the Device 360o View
© 2015 Cisco and/or its affiliates. All rights reserved.BRKNMS-2333 Cisco Public
Cisco Prime Collaboration Assurance Contact Center Assurance - Features
Network View
• Real-time view of Contact Center Infrastructure at site level
• Act on faults using the Device 360o View
Intelligent Event Management
Built-in correlation rules isolate and highlight
root-cause alarm from the symptoms.
© 2015 Cisco and/or its affiliates. All rights reserved.BRKNMS-2333 Cisco Public
Cisco Prime Collaboration Assurance Contact Center Assurance - Features
Network View
• Real-time view of Contact Center Infrastructure at site level
• Act on faults using the Device 360o View
Intelligent Event Management
Built-in correlation rules isolate and highlight
root-cause alarm from the symptoms.
Performance
Detect and address performance issues
with a view of critical performance metrics
© 2015 Cisco and/or its affiliates. All rights reserved.BRKNMS-2333 Cisco Public
Cisco Prime Collaboration 10.5.1New features (Advanced)
UCS Hardware Monitoring [Advanced]
• Auto-discover* VM, UCS Chassis and UCS blade using ESX Server, UCS Manager and vCenter as respective seed devices
• ESX Server – 5.x and above
UCS C Series Rack Server or B-Series Blade Server managed as ESX host
Monitor CPU, Physical Memory and data store utilization
Monitor Environment component (Fan, Power Supply and Temp Sensor)
360 View
• UCS Manager – 2.x and above
Monitor harware component (Fan and Powersupply) for each UCS Chassis
Monitor key UCS Manager SNMP traps.
360 view
• vCenter Server - 5.x and above
Monitor key vCenter SNMP traps.
360 view
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Cisco Prime Collaboration Assurance 10.6Simplified Cluster Monitoring and Diagnostics
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Cisco Prime Collaboration Assurance 10.6Simplified Cluster Monitoring and Diagnostics
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Cisco Prime Collaboration Assurance 10.6Simplified Cluster Monitoring and Diagnostics
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Cisco Prime Collaboration Assurance 10.6Simplified Cluster Monitoring and Diagnostics
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Cisco Prime Collaboration Assurance 10.6Simplified Cluster Monitoring and Diagnostics
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Cisco Prime Collaboration Assurance 10.6Simplified Cluster Monitoring and Diagnostics
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Cisco Prime Collaboration Assurance 10.6Expressway core/edge support
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Cisco Prime Collaboration Assurance 10.6Track Key Shared Resources Usage
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Cisco Prime Collaboration Assurance 10.6Proactively Troubleshoot Availability and Performance
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Cisco Prime Collaboration Assurance 10.6On-Demand Log Collection for quicker device issues troubleshooting
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Cisco Prime Collaboration Assurance 10.6On-Demand Log Collection for quicker device issues troubleshooting
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Cisco Prime Collaboration Assurance 10.6On-Demand Log Collection for quicker device issues troubleshooting
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Cisco Prime Collaboration Assurance 10.6New Key Features and Benefits
More Secure - Restricted Root Access
Miscellaneous [Advanced]– Maximized 360 view
– CVP VXML Usage Monitoring [ Contact Center Assurance ]
– Monitor CDR incoming rate
– NAM Scale•
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Four new correlation rules VMDown, ESXHostDown, UCSChassisDown and NetworkDown are added to correlate Service and UCS faults into 1 single root cause
xWhen entire UCS Chassis goes down, Prime Collaboration raises 13 events
2 Unresponsive on both CUCM (based on ICMP Polling)2 Unresponsive on both CVP (based on ICMP Polling4 VMDown on all the four VMs.2 BladeDown (HostConnectionFailure) from Vcenter2 Unresponsive for ESXChassisDown (based on trap from UCSM)
E.g: On a UCS chassis, a Communications Manager and a Customer Voice Portal are hosted on a UCS Blade-1. Another set of Communications Manager and a Customer Voice Portal Application are hosted on a UCS-Blade-2.
These events correlatedto form a single root cause Alarm –UCSChassisDown.
Cisco Prime Collaboration Assurance 10.6Service to UCS hardware Correlation Use case
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Collection, analysis of trace files from multiple components in a UC Contact Center Enterprise solution is a non-trivial, time consuming task. It impacts resolution time of customer reported problem
Filter the call leg of interested to troubleshoot
Collect device(s) Log on-demand or import already
collected ones
Cisco Prime Collaboration Assurance 10.6Call Signaling Analyzer – Troubleshooting Workflow
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© 2015 Cisco and/or its affiliates. All rights reserved.BRKNMS-2333 Cisco Public
Collection, analysis of trace files from multiple components in a UC Contact Center Enterprise solution is a non-trivial, time consuming task. It impacts resolution time of customer reported problem
Filter the call leg of interested to troubleshoot
Select the call leg and see call ladder diagram
Collect device(s) Log on-demand or import already
collected ones
Cisco Prime Collaboration Assurance 10.6Call Signaling Analyzer – Troubleshooting Workflow
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© 2015 Cisco and/or its affiliates. All rights reserved.BRKNMS-2333 Cisco Public
Collection, analysis of trace files from multiple components in a UC Contact Center Enterprise solution is a non-trivial, time consuming task. It impacts resolution time of customer reported problem
Filter the call leg of interested to troubleshoot
Select the call leg and see call ladder diagram
Collect device(s) Log on-demand or import already
collected ones
Trace the SIP message failed to connect the call and get its detail
Cisco Prime Collaboration Assurance 10.6Call Signaling Analyzer – Troubleshooting Workflow
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© 2015 Cisco and/or its affiliates. All rights reserved.BRKNMS-2333 Cisco Public
Collection, analysis of trace files from multiple components in a UC Contact Center Enterprise solution is a non-trivial, time consuming task. It impacts resolution time of customer reported problem
Filter the call leg of interested to troubleshoot
Select the call leg and see call ladder diagram
Collect device(s) Log on-demand or import already
collected ones
Trace the SIP message failed to connect the call and get its detail
Cisco Prime Collaboration Assurance 10.6Call Signaling Analyzer – Troubleshooting Workflow
Browse detailed log for further information
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Service quality degradation: Locate and troubleshoot to identify the problem area easily
Identifies the top N poor service quality locations
Cisco Prime Collaboration Assurance 10.6Voice Call Quality – Troubleshooting Workflow
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Service quality degradation: Locate and troubleshoot to identify the problem area easily
Integrated best practices flow helps identify service degradation trend at a site
Identifies the top N poor service quality locations
Cisco Prime Collaboration Assurance 10.6Voice Call Quality – Troubleshooting Workflow
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© 2015 Cisco and/or its affiliates. All rights reserved.BRKNMS-2333 Cisco Public
Service quality degradation: Locate and troubleshoot to identify the problem area easily
Integrated best practices flow helps identify service degradation trend at a site
Drill down to network node contributing to service quality issue
Identifies the top N poor service quality locations
Cisco Prime Collaboration Assurance 10.6Voice Call Quality – Troubleshooting Workflow
Suspicious nodeSuspicious node
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© 2015 Cisco and/or its affiliates. All rights reserved.BRKNMS-2333 Cisco Public
Service quality degradation: Locate and troubleshoot to identify the problem area easily
Integrated best practices flow helps identify service degradation trend at a site
Drill down to network node contributing to service quality issue
Identifies the top N poor service quality locations
QoS Settings helps to locate configuration mismatch causing service quality degradation
Cisco Prime Collaboration Assurance 10.6Voice Call Quality – Troubleshooting Workflow
Suspicious nodeSuspicious node
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Service quality degradation: Locate and troubleshoot to identify the problem area easily
Helps to understand the Endpoint quality stats
Start the troubleshooting to know the call path
Identifies the Video Session experiencing quality
degradation
Using path assessment tool, identify the hop causing quality degradation
Cisco Prime Collaboration Assurance 10.6Video Call Quality – Troubleshooting Workflow
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Service quality degradation: Locate and troubleshoot to identify the problem area easily
Identifies the Video Session experiencing quality
degradation
Cisco Prime Collaboration Assurance 10.6Video Call Quality – Troubleshooting Workflow
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© 2015 Cisco and/or its affiliates. All rights reserved.BRKNMS-2333 Cisco Public
Service quality degradation: Locate and troubleshoot to identify the problem area easily
Helps to understand the Endpoint quality stats
Identifies the Video Session experiencing quality
degradation
Cisco Prime Collaboration Assurance 10.6Video Call Quality – Troubleshooting Workflow
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© 2015 Cisco and/or its affiliates. All rights reserved.BRKNMS-2333 Cisco Public
Service quality degradation: Locate and troubleshoot to identify the problem area easily
Helps to understand the Endpoint quality stats
Start the troubleshooting to know the call path
Identifies the Video Session experiencing quality
degradation
Cisco Prime Collaboration Assurance 10.6Video Call Quality – Troubleshooting Workflow
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© 2015 Cisco and/or its affiliates. All rights reserved.BRKNMS-2333 Cisco Public
Service quality degradation: Locate and troubleshoot to identify the problem area easily
Helps to understand the Endpoint quality stats
Start the troubleshooting to know the call path
Identifies the Video Session experiencing quality
degradation
Using path assessment tool, identify the hop causing quality degradation
Cisco Prime Collaboration Assurance 10.6Video Call Quality – Troubleshooting Workflow
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Cisco Prime Collaboration AnalyticsOptimize the collaboration deployments
© 2015 Cisco and/or its affiliates. All rights reserved.BRKNMS-2333 Cisco Public
What is Prime Collaboration Analytics?
• UC & TelePresence customers are maturing and now looking for tools to help optimize the TCO
• Customers want to analyze
• How end-users use the collaboration technologies
• How to do effective capacity planning
• What are the Collaboration traffic patterns
• How can I distribute and optimize the network services costs
• Key users : CIOs/CEOs, IT Planners, IT Managers
Cisco Prime Collaboration
Analytics
Cisco Prime Collaboration
Assurance
Collaboration
Network
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© 2015 Cisco and/or its affiliates. All rights reserved.BRKNMS-2333 Cisco Public
Analyzing Collaboration network: Challenges
• 1000’s of endpoints & numerous Collaboration network components
• Varied trending and reporting needsVariety
• Millions of Call Detail Records
• Huge amount of Network performance data
Volume
• Continuous information flow
• Quick decision making based on reliable data
Velocity
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© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 56
Cost Savings Through Resource Optimization
• Identifies under- and overused
resources for redistribution.
• Expedites detection of off-net traffic
trends for redirection on-net to reduce costs..
Long term Trunk Group Utilization trend helps us to ensure there is adequate capacity remaining to deal with sudden spike in Customer Call volume possibly due to natural disasters like volcano erupt.– Steve, Voice Engineer, Booking.com
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 57
Cost Savings Through Resource Optimization
• Identifies under- and overused
resources for redistribution.
• Expedites detection of off-net traffic
trends for redirection on-net to reduce costs..
Long term Trunk Group Utilization trend helps us to ensure there is adequate capacity remaining to deal with sudden spike in Customer Call volume possibly due to natural disasters like volcano erupt.– Steve, Voice Engineer, Booking.com
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 58
Cost Savings Through Resource Optimization
• Identifies under- and overused
resources for redistribution.
• Expedites detection of off-net traffic
trends for redirection on-net to reduce costs..
Smarter Investment Decisions
• Identifies technology adoption rate to anticipate expansion
needs, including heavily used (preferred) endpoint types.
Long term Trunk Group Utilization trend helps us to ensure there is adequate capacity remaining to deal with sudden spike in Customer Call volume possibly due to natural disasters like volcano erupt.– Steve, Voice Engineer, Booking.com
© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 59
Cost Savings Through Resource Optimization
• Identifies under- and overused
resources for redistribution.
• Expedites detection of off-net traffic
trends for redirection on-net to reduce costs..
Smarter Investment Decisions
• Identifies technology adoption rate to anticipate expansion
needs, including heavily used (preferred) endpoint types.
Effective Capacity Planning (forecasting Vs
panic)• Quick identification of capacity bottlenecks
promotes adding capacity where its needed,
improving quality of service.
Long term Trunk Group Utilization trend helps us to ensure there is adequate capacity remaining to deal with sudden spike in Customer Call volume possibly due to natural disasters like volcano erupt.– Steve, Voice Engineer, Booking.com
© 2015 Cisco and/or its affiliates. All rights reserved.BRKNMS-2333 Cisco Public
Cisco Prime Collaboration Analytics
Features
Technology Adoption
• Breaks down endpoints consumption/call usage by type, model
Service Experience
• Identifies call failure trends, long-term service quality distribution
and most affected endpoints
Capacity Analysis and Asset Usage
• Tracks Trunk Busy Hour Traffic, Capacity of Conferencing (MCU),
CAC location and DSP. Determines over or under used assets
Traffic Analysis
• Tracks dialed numbers, off-net calls, call traffic per location,
and traffic type (external, internal, local, and more)
UC Systems Performance
• Measures utilization of key system resources (CPU and memory)
Video Conferences
• Tracks Ad-hoc, scheduled, P2P, Multipoint and Multisite video conferences
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Scheduled Reports
• System can automatically send the reports via email
• User can choose the day/time and frequency of the
scheduled reports
Year long intelligence
• System keeps analyzed statistics data for 13 months
• Raw data stored for 30 days
Customization
• User can create custom reports for a variety of metrics
and generate output in variety of graphical formats
• User can customize on-screen dashlets and dashboards
• Per user preference is saved
Prime Collaboration AnalyticsReports Management
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Identifies the Trunk/Route Group/Custom Trunk Group
experiencing capacity bottle neck
Cisco Prime Collaboration AnalyticsTrunk Capacity planning - Workflow
With increasing voice and video communication in my organization, it is becoming critical for my team to understand the pattern of trunk usage and plan ahead for additional capacity to improve end-user satisfaction. – Sr. IT Manager (A large health care organization)
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Drill down to see the Utilization trends for past 13 months
Identifies the Trunk/Route Group/Custom Trunk Group
experiencing capacity bottle neck
Cisco Prime Collaboration AnalyticsTrunk Capacity planning - Workflow
With increasing voice and video communication in my organization, it is becoming critical for my team to understand the pattern of trunk usage and plan ahead for additional capacity to improve end-user satisfaction. – Sr. IT Manager (A large health care organization)
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© 2015 Cisco and/or its affiliates. All rights reserved.BRKNMS-2333 Cisco Public
Drill down to see the Utilization trends for past 13 months
Export the detailed Utilization for further analysis
Identifies the Trunk/Route Group/Custom Trunk Group
experiencing capacity bottle neck
Cisco Prime Collaboration AnalyticsTrunk Capacity planning - Workflow
With increasing voice and video communication in my organization, it is becoming critical for my team to understand the pattern of trunk usage and plan ahead for additional capacity to improve end-user satisfaction. – Sr. IT Manager (A large health care organization)
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Drill down to see the Utilization trends for past 13 months
Export the detailed Utilization for further analysis
Identifies the Trunk/Route Group/Custom Trunk Group
experiencing capacity bottle neck
Monitor the Trunk Busy Hour Traffic and Available Vs. Required capacity
Cisco Prime Collaboration AnalyticsTrunk Capacity planning - Workflow
With increasing voice and video communication in my organization, it is becoming critical for my team to understand the pattern of trunk usage and plan ahead for additional capacity to improve end-user satisfaction. – Sr. IT Manager (A large health care organization)
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Cisco Prime Collaboration AnalyticsAsset Usage and Service Experience Use case
An email from CIO:
Mr Administrator,
Its been six months since we migrated to the new Cisco IP Telephony technology. I would like to know how is our employees perceiving the new Cisco IP Phone experience. Can I get an update by tomorrow ?
A common problem for my team is identifying which endpoints are provisioned, but are no longer in use. This issue is getting more complex as Cisco employees have multiple devices associated with their one directory number. Its becoming increasingly important for my team to gain visibility into endpoint usage. –Jim Marshal (Cisco IT)
© 2015 Cisco and/or its affiliates. All rights reserved.BRKNMS-2333 Cisco Public
Case Study: Jabil
Solution: Cisco Prime™
Collaboration (Assurance and
Analytics)
Challenges Results
• Efficiently monitor large, multi-
cluster, multi-site UC & Video
network with 18K endpoints
• Reliably test multi-site
collaboration connectivity
• Obtain immediate, actionable
information about outages and
service issues
• Effective capacity planning
“Cisco Prime Collaboration helps us
manage our UC & Video environment
in multiple ways – we use Topology
view to gain visibility into our UC
deployment. We leverage Prime
Collaboration Alerts to create tickets
for faster escalations. The Trunk
utilization trends help us with better
capacity planning.”
• Single management for UC &
Video environment
• Extensive usage of Topology
views to gain visibility into UC &
video deployment
• Home dashboards and drill downs
help isolate the issues faster
• 25 sites deployed and tested using
Prime Collaboration remote tests
• Integrated Prime Collaboration
alerts with OSS system
• Improved capacity planning using
Trunk utilization trends-Brent Gericke, IT Architect, Jabil
Jabil is a global organization that offers supply chain management and electronic manufacturing
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Case Study: Managing a massive Voice & Video Infrastructure with Cisco Prime Collaboration @ Cisco IT
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• Challenges
1. Efficiently monitor large multi cluster global UC network with 150K phones – 24X7.
2. Consolidate and centralize UC management tools.
3. Obtain immediate, actionable information about outages, including impact to endpoints.
• Solution – Cisco Prime Collaboration Assurance
“ We can now see voice events when they happen with visibility into the network fabric, customizable views and all the fault details we need, right at our fingertips” –David Neustedter, Architect, Cisco IT
• Results
• Increased QoS through synthetic testing without service disruption
• Quickly troubleshoot call issues and minimize end user impact
• Detect hardware and peripheral related issues that need to be fixed or replaced
© 2015 Cisco and/or its affiliates. All rights reserved.BRKNMS-2333 Cisco Public
Pricing is based on endpoint type
and quantity or concurrent agent count.
Licenses are stackable
for later additions.
Prime Product Assured Software Subscription
provides for major upgrades on an annual basis.
Provisioning
Assurance
AnalyticsContact Center
Assurance
Note: Assurance is a pre-requisite of
Analytics and Contact Center Assurance
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Q1CY15 Q2CY15 2HCY15 CY16
FCS
Committed
Roadmap – Not
Committed yet
Prime Collaboration 11 (June 2015)CSR 11.0 supportSystem• Redundancy – GEO* • Improved security• Simplified User Experience (UX 3.1)• Latest browser support• Address FIPS gapsAssurance• Simplify : Workflow and getting started• Mobility & Collaboration Edge support*• Video support enhancements : Conductor,
TPS cascade*, CMR• MediaNet replacement using APIC-EM/Controller*• Diagnostic Test enhancements*
• Standard : Support for UC 9.x, 10.x and 11.x
• Standard : Centralized Log collection & analysis• CCE assurance:
• UCCE/CVP License Usage
• CVP VXML connectivity test
Analytics*• Mobility/Edge support• UC license usage trends• Video support enhancements : Conductor,
TPS cascade,, CMR• IPv6 support for endpoints
(Provisioning and Assurance parity
Prime Collaboration 10.6.1 (March 2015)
MSP / HCS Assurance*
• 75 customers
• Call Path Trace
• Security enhancements for Govt
accounts
* Advanced only
Prime Collaboration 11.5 (2H 2015)
CSR 11.5 support
System
• High Availability• Latest browser support• Usage Telemetry 1 – Cloud connect• Security Updates• BE7K support• Scale enhancements for very large
organizations (> 150K endpoints)
Assurance• Fusion support• Endpoint - Video UX monitoring *• APIC-EM/Controller initiative * - Path
Assessment • Log analysis for quicker troubleshooting *• Video infrastructure enhancements *• Simplify : Scheduled Reports*• Standard: Very light weight, easy to deploy +
Analytics extension
Analytics*• Multi-customer support• Service Availability reports• Service Level Objectives• Predictive Analytics
HCS Assurance enhancementsUC/TP 11.0 alignment, Simplification, Video support
enhancements and SDN Controller integration
UC/TP 11.5 alignment, Fusion Assurance,
Multi-tenant Analytics, BE7K support, Std
for every customer
Prime Collaboration 12.0 (2016)
CSR 12.0 support
System
• Automatic patch notifications and updates
• Next gen user experience on desktops and tablets
• Usage Telemetry 2 – Cloud connect
Assurance• Integrated Assurance platform
for on-premise, fusion and cloud• Automated root-cause analysis and
ability to fix Collaboration service issues• Plug and play building block approach
to integrate assurance features or use them separately (e.g. network assessment, discovery, inventory etc)
Analytics*• Cloud hosted Collaboration Analytics
with access to partners, Cisco PMs and customers.
• Integration with Provisioning to offer ability to adjust Collaboration resource allocations per capacity analysis and needs
• Predictions on network resource needs & timelines
Ubiquitous management platform for
On-premise, Hybrid and Cloud
© 2015 Cisco and/or its affiliates. All rights reserved.BRKNMS-2333 Cisco Public
http://www.cisco.com/web/learning/le31/le46/nmtg_training/vo
ds/pc/pc95/PrimeCollabTraining_95.htm
Professional VODs that show how to install and deploy:
Services
Technical Training
Advanced services packages are available.
Implementation Services
.
We offer 24-hour worldwide support.
Support
40
© 2015 Cisco and/or its affiliates. All rights reserved.BRKNMS-2333 Cisco Public 41
For More Information
Cisco® TAC Prime Collaboration Support Forum
Cisco Prime™ Collaboration Website
http://www.cisco.com/go/primecollaboration
https://supportforums.cisco.com/community/
netpro/collaboration-voice-video/pcm
https://communities.cisco.com/community/
technology/collaboration?view=overview
Cisco Collaboration Community
© 2015 Cisco and/or its affiliates. All rights reserved.BRKNMS-2333 Cisco Public
For More Information – additional resources
Demo: Prime Collaboration on dCloud
http://www.cisco.com/en/US/partner/products/ps12363/index.html
Partner Resources
https://communities.cisco.com/community/partner/collaboration/
contactcenter/projects/customer-collaboration-demo-portal?view=overview
Product Team Mailer
42
© 2015 Cisco and/or its affiliates. All rights reserved.BRKNMS-2333 Cisco Public
Op
en
to C
usto
me
rs, P
artn
ers
an
d C
isco
Pe
op
le
* Exceptions: No sessions on US Public Holidays and Cisco Shutdown
* Exceptions: No sessions on Indian Public Holidays and Cisco Shutdown
Americas
Edition
EMEAR
Edition
Software Trial Downloads | VoDs | Product Info | Etc.
APJC
Edition
Cisco Prime for IT - Demo SeriesEvery Week* Prime Demo Series Topic Same Time Same Place
Every Tuesday Cisco Prime Collaboration11:00 AM PST
San Jose
Time
(90 Min)
bit.ly/PrimeDemo
No Registration
Required
Every Wednesday Cisco Prime NAM & NGA
Every Thursday Cisco Prime Infrastructure
Every Tuesday Cisco Prime Collaboration 10:30 AM CET
Paris, Berlin
(90 Min)
bit.ly/PrimeDemo-EMEAR
No Registration
RequiredEvery Thursday Cisco Prime Infrastructure
Every Tuesday
Every Thursday
Cisco Prime Collaboration 12:00 PM
Singapore
Time
(90 Min)
bit.ly/PrimeDemo-APJC
No Registration RequiredCisco Prime Infrastructure
www.cisco.com/go/prime-demo
Pri
me D
em
o S
eri
es
* Exceptions: No sessions on Belgium/France Public Holidays and Cisco Shutdown
43
Demo
© 2015 Cisco and/or its affiliates. All rights reserved.BRKNMS-2333 Cisco Public
Complete Your Online Session Evaluation
• Give us your feedback and youcould win fabulous prizes. Winners announced daily.
• Complete your session evaluation through the Cisco Live mobile appor visit one of the interactive kiosks located throughout the convention center.
Don’t forget: Cisco Live sessions will be available for viewing on-demand after the event at CiscoLive.com/Online
45
© 2015 Cisco and/or its affiliates. All rights reserved.BRKNMS-2333 Cisco Public
NMS sessions you might be interested in (1) …
ID Session Title
BRKNMS-2007 Data Center Management with Cisco Prime Infrastructure
BRKNMS-2108 Implementing advanced DHCP Services
BRKNMS-2115 Cisco Network Management Services Lifecycle Best Practices
BRKNMS-2202 Ethernet OAM: Technical Overview and Deployment Scenarios
BRKNMS-2333 Assure Collaboration Deployments with Cisco Prime Collaboration Assurance and Analytics
BRKNMS-2334 Accelerate Collaboration Deployments with Cisco Prime Collaboration Provisioning
BRKNMS-2443 One Management for Unified Access
BRKNMS-2445 Improve Application Delivery with Cisco AVC in the Data Center and Cloud
BRKNMS-2465 Data Center Management with Cisco Prime Infrastructure
77
© 2015 Cisco and/or its affiliates. All rights reserved.BRKNMS-2333 Cisco Public
NMS sessions you might be interested in (2) …
ID Session Title
BRKNMS-2465 Intermediate - 13 Smart Automations to Monitor Your Cisco IOS Network
BRKNMS-2692 Intermediate - DNS Architecture for Cloud Computing Environment
BRKNMS-2693 Intermediate - Management of Carrier Ethernet and MPLS Core
BRKNMS-2695 Intermediate - Administration and monitoring of the Cisco DataCenter with Cisco Prime DCNM
BRKNMS-2701 Intermediate - How I Learned To Stop Worrying And Love Prime Infrastructure
BRKNMS-2844 Intermediate - A way to build efficient Service Assurance process for Service Provider
BRKNMS-2845 IWAN and AVC Management with Cisco Prime Infrastructure
BRKNMS-3021 Advanced Cisco IOS Device Instrumentation
BRKNMS-2465 Intermediate - 13 Smart Automations to Monitor Your Cisco IOS Network
78
© 2015 Cisco and/or its affiliates. All rights reserved.BRKNMS-2333 Cisco Public
NMS sessions you might be interested in (3) …
ID Session Title
BRKNMS-3043Advanced Performance Measurement for IP and SDN Traffic with Cisco IOS IP Service Level Agreements
BRKNMS-3114 Advanced - 13 Smart Ways to Program Your Cisco IOS Network
BRKNMS-3132 Advanced NetFlow
BRKNMS-3181 Intermediate - Energy Usage Optimization with Cisco EnergyWise Manager
LABNMS-0632 Introductory - Hands-On OpenDaylight
LABNMS-1422 Introductory - Embedded Event Manager Scripting
LABNMS-1423 Advanced - Embedded Event Manager Scripting
LABNMS-2001 Advanced Network Automation and Solutions using Cisco IOS EEM
LABNMS-3229 Advanced - Network and Application monitoring with Prime Infrastructure 2.2 and NAM 6.1
79
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