Assure Collaboration Deployments with Cisco Prime...

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Transcript of Assure Collaboration Deployments with Cisco Prime...

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Assure Collaboration Deployments with Cisco Prime Collaboration Assurance and Analytics

BRKNMS-2333

Selvaguru M (Product Manager)

Khurram Hassan (Technical Marketing Engineer)

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Agenda

• Cisco Prime Collaboration Introduction

– Management Challenges

– Packaging

– Solution Overview• Assurance

• Analytics

• What’s new in release 10.6

• Case Studies

• Demo

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Quick service rollouts and changes request action

Highly reliable service: Anytime, Anywhere with Any device

Best quality voice and video experience

Phones Personal Video

Immersive Video

Smart Phones

Android and iOS Tablets

Anytime,

Anywhere,

Any device

Multiple

Collaboration

Services

Unified Communications Manager

VCS

Conferencing Customer Care

Conference Devices

UCxN

Network

SwitchingRouting

QoSMessaging Gateway

CUBE/Session Border Control

UMG

• Diverse services and applications

• Continuous changes : new technologies, features and deployments

• Shortage of highly skilled IT staff to keep up with the change and to troubleshoot complex and converged network

End-users demand

IT Managers are challenged with

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Life-Cycle Management of Voice and Video Networks

AssuranceContinuous

monitoring anddiagnostics

AnalyticsLong term trending

and analytics

ProvisioningSimplified

deployment and

configuration

Contact Center Assurance

Monitoring, diagnostics and

correlation

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1. Consolidation of multiple tools

into single management system

2. Cisco Prime Collaboration becomes

“the management platform” with UC 10.0 and beyond

3. Cisco Prime Collaboration comes in two editions –

Standard and Advanced

1. Inclusion of Prime Collaboration Standard with

every UC 10.0 order – and Prime Collaboration

Advanced is available for purchase

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• Cisco Prime™ Collaboration Standard is included

with all Cisco® Unified Workspace Licensing and

Cisco User Connect Licensing, and Cisco Prime

Collaboration Advanced is available for upgrade.

• Standard is available and compatible only with

Cisco Unified Communications 10.X. Advanced

supports Cisco Unified Communications 8.0

through 10.X.

• Standard enables provisioning of all voice and

video services purchased and fault monitoring

across voice and video for a single cluster

environment.

• Advanced is available for multicluster scale,

additional automation, deeper diagnostic

capabilities, and long-term reporting.

Standard

Included with

UC 10.0+

Standard

Provisioning

Standard

Assurance

Advanced

modules

available for

purchase

(supports UC 8.x+) Advanced

Provisioning

Advanced

Assurance

Analytics

Contact Center Assurance

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Provisioning

Assurance

Analytics

Advanced -

OptionalStandard

- Included• Single cluster

• Provisions collaboration services

• Three levels of RBAC for

delegation

• Audit log across multiple

services

• Single cluster batch

• Single cluster

• Voice and video fault

• Performance metrics

• Email notifications

• Simple RBAC

Not available – advanced

offer only

Includes all Standard features, plus:

• Multi-cluster in a single instance

• APIs for integration

• Process workflow

• Advanced RBAC

• Infrastructure templates

Includes all Standard features, plus:

• Multi-cluster in a single instance

• Detailed endpoint monitoring

• Deep video session monitoring

• Multi-level RBAC and grouping

• Diagnostic tests and more

Long-term reporting and analysis:

• Technology usage

• Traffic analytics

• Capacity planning

• Asset usage

• Quality of service

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Cisco Prime Collaboration AssuranceAssure the collaboration deployments

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Assuring Collaboration network: Challenges

• Ensuring services availability 24/7Reliability

• Limited IT staff

• Vast number of network components

• New technologies every yearComplexity

• Changing network & configurations

• Multiple types of endpoints & servicesQuality

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Complete Service Assurance

• Single pane to monitor Unified Communications,

Gateways, Trunks, Telepresence and Unified

Commuting System.

• Reduces recovery time with intelligent root-cause

correlation.

Timely alerted Trunk down enabled us to proactively work with service provider and fix it before end-users complains about not able to make external calls – Steve, Voice Engineer, Booking.com

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Complete Service Assurance

• Single pane to monitor Unified Communications,

Gateways, Trunks, Telepresence and Unified

Commuting System.

• Reduces recovery time with intelligent root-cause

correlation.

Optimize IT Operations and Resources

• Proactive service availability and WAN

performance monitoring.

• Significantly reduces problem isolation time

Timely alerted Trunk down enabled us to proactively work with service provider and fix it before end-users complains about not able to make external calls – Steve, Voice Engineer, Booking.com

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Complete Service Assurance

• Single pane to monitor Unified Communications,

Gateways, Trunks, Telepresence and Unified

Commuting System.

• Reduces recovery time with intelligent root-cause

correlation.

Optimize IT Operations and Resources

• Proactive service availability and WAN

performance monitoring.

• Significantly reduces problem isolation time

Timely alerted Trunk down enabled us to proactively work with service provider and fix it before end-users complains about not able to make external calls – Steve, Voice Engineer, Booking.com

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Complete Service Assurance

• Single pane to monitor Unified Communications,

Gateways, Trunks, Telepresence and Unified

Commuting System.

• Reduces recovery time with intelligent root-cause

correlation.

Optimize IT Operations and Resources

• Proactive service availability and WAN

performance monitoring.

• Significantly reduces problem isolation time

Greater End-User Satisfaction

• Service quality problems can be

isolated before users are affected

Timely alerted Trunk down enabled us to proactively work with service provider and fix it before end-users complains about not able to make external calls – Steve, Voice Engineer, Booking.com

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Cisco Prime Collaboration AssuranceDetailed Features

Full Network View

• Endpoints, servers, and infrastructure

• Cluster-level groupings and deployment topology view

• Contact center enterprise topology

Cluster Specific Dashboards

• View Cluster Specific Dashboards including

Call Processor Health Summary, Alarms,

Registered Devices and other key KPIs

Synthetic Testing

• Run both real-time and scheduled tests.

• Check for dial tone, registration,

and end-to-end communication.

• Test links with IP SLA to isolate jitter and packet loss.

• Post-roll out tests to verify phone features are working.

• Trace and analyze call path to determine

which devices are causing call failures

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Cisco Prime Collaboration AssuranceVideo Assurance features

End-to-End Monitoring

• View all sessions – scheduled, completed,

or in progress.

• See each end point details

Real-Time Diagnostics

Video Test Call

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Cisco Prime Collaboration AssuranceVideo Assurance features

End-to-End Monitoring

• View all sessions – scheduled, completed,

or in progress.

• See each end point details

Real-Time Diagnostics

• Conduct Path Trace to view CPU, memory,

and interface statistics to locate bottlenecks

in the network.

Video Test Call

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Cisco Prime Collaboration AssuranceVideo Assurance features

End-to-End Monitoring

• View all sessions – scheduled, completed,

or in progress.

• See each end point details

Real-Time Diagnostics

• Conduct Path Trace to view CPU, memory,

and interface statistics to locate bottlenecks

in the network.

• Conduct Path Assessment to reveal potential

configuration issues

• View traffic flows to see if other traffic is present

Video Test Call

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Cisco Prime Collaboration Assurance Contact Center Assurance - Features

Network View

• Real-time view of Contact Center Infrastructure at site level

• Act on faults using the Device 360o View

Intelligent Event Management

Built-in correlation rules isolate and highlight

root-cause alarm from the symptoms.

Performance

Detect and address performance issues

with a view of critical performance metrics

Call Path Analyzer

Identify devices causing call failures using

a graphic depiction of detailed call log information

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Cisco Prime Collaboration Assurance Contact Center Assurance - Features

Network View

• Real-time view of Contact Center Infrastructure at site level

• Act on faults using the Device 360o View

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Cisco Prime Collaboration Assurance Contact Center Assurance - Features

Network View

• Real-time view of Contact Center Infrastructure at site level

• Act on faults using the Device 360o View

Intelligent Event Management

Built-in correlation rules isolate and highlight

root-cause alarm from the symptoms.

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Cisco Prime Collaboration Assurance Contact Center Assurance - Features

Network View

• Real-time view of Contact Center Infrastructure at site level

• Act on faults using the Device 360o View

Intelligent Event Management

Built-in correlation rules isolate and highlight

root-cause alarm from the symptoms.

Performance

Detect and address performance issues

with a view of critical performance metrics

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Cisco Prime Collaboration 10.5.1New features (Advanced)

UCS Hardware Monitoring [Advanced]

• Auto-discover* VM, UCS Chassis and UCS blade using ESX Server, UCS Manager and vCenter as respective seed devices

• ESX Server – 5.x and above

UCS C Series Rack Server or B-Series Blade Server managed as ESX host

Monitor CPU, Physical Memory and data store utilization

Monitor Environment component (Fan, Power Supply and Temp Sensor)

360 View

• UCS Manager – 2.x and above

Monitor harware component (Fan and Powersupply) for each UCS Chassis

Monitor key UCS Manager SNMP traps.

360 view

• vCenter Server - 5.x and above

Monitor key vCenter SNMP traps.

360 view

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Cisco Prime Collaboration Assurance 10.6Simplified Cluster Monitoring and Diagnostics

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Cisco Prime Collaboration Assurance 10.6Simplified Cluster Monitoring and Diagnostics

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Cisco Prime Collaboration Assurance 10.6Simplified Cluster Monitoring and Diagnostics

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Cisco Prime Collaboration Assurance 10.6Simplified Cluster Monitoring and Diagnostics

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Cisco Prime Collaboration Assurance 10.6Simplified Cluster Monitoring and Diagnostics

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Cisco Prime Collaboration Assurance 10.6Simplified Cluster Monitoring and Diagnostics

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Cisco Prime Collaboration Assurance 10.6Expressway core/edge support

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Cisco Prime Collaboration Assurance 10.6Track Key Shared Resources Usage

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Cisco Prime Collaboration Assurance 10.6Proactively Troubleshoot Availability and Performance

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Cisco Prime Collaboration Assurance 10.6On-Demand Log Collection for quicker device issues troubleshooting

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Cisco Prime Collaboration Assurance 10.6On-Demand Log Collection for quicker device issues troubleshooting

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Cisco Prime Collaboration Assurance 10.6On-Demand Log Collection for quicker device issues troubleshooting

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Cisco Prime Collaboration Assurance 10.6New Key Features and Benefits

More Secure - Restricted Root Access

Miscellaneous [Advanced]– Maximized 360 view

– CVP VXML Usage Monitoring [ Contact Center Assurance ]

– Monitor CDR incoming rate

– NAM Scale•

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Four new correlation rules VMDown, ESXHostDown, UCSChassisDown and NetworkDown are added to correlate Service and UCS faults into 1 single root cause

xWhen entire UCS Chassis goes down, Prime Collaboration raises 13 events

2 Unresponsive on both CUCM (based on ICMP Polling)2 Unresponsive on both CVP (based on ICMP Polling4 VMDown on all the four VMs.2 BladeDown (HostConnectionFailure) from Vcenter2 Unresponsive for ESXChassisDown (based on trap from UCSM)

E.g: On a UCS chassis, a Communications Manager and a Customer Voice Portal are hosted on a UCS Blade-1. Another set of Communications Manager and a Customer Voice Portal Application are hosted on a UCS-Blade-2.

These events correlatedto form a single root cause Alarm –UCSChassisDown.

Cisco Prime Collaboration Assurance 10.6Service to UCS hardware Correlation Use case

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Collection, analysis of trace files from multiple components in a UC Contact Center Enterprise solution is a non-trivial, time consuming task. It impacts resolution time of customer reported problem

Filter the call leg of interested to troubleshoot

Collect device(s) Log on-demand or import already

collected ones

Cisco Prime Collaboration Assurance 10.6Call Signaling Analyzer – Troubleshooting Workflow

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Collection, analysis of trace files from multiple components in a UC Contact Center Enterprise solution is a non-trivial, time consuming task. It impacts resolution time of customer reported problem

Filter the call leg of interested to troubleshoot

Select the call leg and see call ladder diagram

Collect device(s) Log on-demand or import already

collected ones

Cisco Prime Collaboration Assurance 10.6Call Signaling Analyzer – Troubleshooting Workflow

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Collection, analysis of trace files from multiple components in a UC Contact Center Enterprise solution is a non-trivial, time consuming task. It impacts resolution time of customer reported problem

Filter the call leg of interested to troubleshoot

Select the call leg and see call ladder diagram

Collect device(s) Log on-demand or import already

collected ones

Trace the SIP message failed to connect the call and get its detail

Cisco Prime Collaboration Assurance 10.6Call Signaling Analyzer – Troubleshooting Workflow

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Collection, analysis of trace files from multiple components in a UC Contact Center Enterprise solution is a non-trivial, time consuming task. It impacts resolution time of customer reported problem

Filter the call leg of interested to troubleshoot

Select the call leg and see call ladder diagram

Collect device(s) Log on-demand or import already

collected ones

Trace the SIP message failed to connect the call and get its detail

Cisco Prime Collaboration Assurance 10.6Call Signaling Analyzer – Troubleshooting Workflow

Browse detailed log for further information

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Service quality degradation: Locate and troubleshoot to identify the problem area easily

Identifies the top N poor service quality locations

Cisco Prime Collaboration Assurance 10.6Voice Call Quality – Troubleshooting Workflow

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Service quality degradation: Locate and troubleshoot to identify the problem area easily

Integrated best practices flow helps identify service degradation trend at a site

Identifies the top N poor service quality locations

Cisco Prime Collaboration Assurance 10.6Voice Call Quality – Troubleshooting Workflow

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Service quality degradation: Locate and troubleshoot to identify the problem area easily

Integrated best practices flow helps identify service degradation trend at a site

Drill down to network node contributing to service quality issue

Identifies the top N poor service quality locations

Cisco Prime Collaboration Assurance 10.6Voice Call Quality – Troubleshooting Workflow

Suspicious nodeSuspicious node

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Service quality degradation: Locate and troubleshoot to identify the problem area easily

Integrated best practices flow helps identify service degradation trend at a site

Drill down to network node contributing to service quality issue

Identifies the top N poor service quality locations

QoS Settings helps to locate configuration mismatch causing service quality degradation

Cisco Prime Collaboration Assurance 10.6Voice Call Quality – Troubleshooting Workflow

Suspicious nodeSuspicious node

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Service quality degradation: Locate and troubleshoot to identify the problem area easily

Helps to understand the Endpoint quality stats

Start the troubleshooting to know the call path

Identifies the Video Session experiencing quality

degradation

Using path assessment tool, identify the hop causing quality degradation

Cisco Prime Collaboration Assurance 10.6Video Call Quality – Troubleshooting Workflow

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Service quality degradation: Locate and troubleshoot to identify the problem area easily

Identifies the Video Session experiencing quality

degradation

Cisco Prime Collaboration Assurance 10.6Video Call Quality – Troubleshooting Workflow

27

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Service quality degradation: Locate and troubleshoot to identify the problem area easily

Helps to understand the Endpoint quality stats

Identifies the Video Session experiencing quality

degradation

Cisco Prime Collaboration Assurance 10.6Video Call Quality – Troubleshooting Workflow

27

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Service quality degradation: Locate and troubleshoot to identify the problem area easily

Helps to understand the Endpoint quality stats

Start the troubleshooting to know the call path

Identifies the Video Session experiencing quality

degradation

Cisco Prime Collaboration Assurance 10.6Video Call Quality – Troubleshooting Workflow

27

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Service quality degradation: Locate and troubleshoot to identify the problem area easily

Helps to understand the Endpoint quality stats

Start the troubleshooting to know the call path

Identifies the Video Session experiencing quality

degradation

Using path assessment tool, identify the hop causing quality degradation

Cisco Prime Collaboration Assurance 10.6Video Call Quality – Troubleshooting Workflow

27

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Cisco Prime Collaboration AnalyticsOptimize the collaboration deployments

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© 2015 Cisco and/or its affiliates. All rights reserved.BRKNMS-2333 Cisco Public

What is Prime Collaboration Analytics?

• UC & TelePresence customers are maturing and now looking for tools to help optimize the TCO

• Customers want to analyze

• How end-users use the collaboration technologies

• How to do effective capacity planning

• What are the Collaboration traffic patterns

• How can I distribute and optimize the network services costs

• Key users : CIOs/CEOs, IT Planners, IT Managers

Cisco Prime Collaboration

Analytics

Cisco Prime Collaboration

Assurance

Collaboration

Network

28

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Analyzing Collaboration network: Challenges

• 1000’s of endpoints & numerous Collaboration network components

• Varied trending and reporting needsVariety

• Millions of Call Detail Records

• Huge amount of Network performance data

Volume

• Continuous information flow

• Quick decision making based on reliable data

Velocity

30

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Cost Savings Through Resource Optimization

• Identifies under- and overused

resources for redistribution.

• Expedites detection of off-net traffic

trends for redirection on-net to reduce costs..

Long term Trunk Group Utilization trend helps us to ensure there is adequate capacity remaining to deal with sudden spike in Customer Call volume possibly due to natural disasters like volcano erupt.– Steve, Voice Engineer, Booking.com

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© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 57

Cost Savings Through Resource Optimization

• Identifies under- and overused

resources for redistribution.

• Expedites detection of off-net traffic

trends for redirection on-net to reduce costs..

Long term Trunk Group Utilization trend helps us to ensure there is adequate capacity remaining to deal with sudden spike in Customer Call volume possibly due to natural disasters like volcano erupt.– Steve, Voice Engineer, Booking.com

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Cost Savings Through Resource Optimization

• Identifies under- and overused

resources for redistribution.

• Expedites detection of off-net traffic

trends for redirection on-net to reduce costs..

Smarter Investment Decisions

• Identifies technology adoption rate to anticipate expansion

needs, including heavily used (preferred) endpoint types.

Long term Trunk Group Utilization trend helps us to ensure there is adequate capacity remaining to deal with sudden spike in Customer Call volume possibly due to natural disasters like volcano erupt.– Steve, Voice Engineer, Booking.com

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© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 59

Cost Savings Through Resource Optimization

• Identifies under- and overused

resources for redistribution.

• Expedites detection of off-net traffic

trends for redirection on-net to reduce costs..

Smarter Investment Decisions

• Identifies technology adoption rate to anticipate expansion

needs, including heavily used (preferred) endpoint types.

Effective Capacity Planning (forecasting Vs

panic)• Quick identification of capacity bottlenecks

promotes adding capacity where its needed,

improving quality of service.

Long term Trunk Group Utilization trend helps us to ensure there is adequate capacity remaining to deal with sudden spike in Customer Call volume possibly due to natural disasters like volcano erupt.– Steve, Voice Engineer, Booking.com

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Cisco Prime Collaboration Analytics

Features

Technology Adoption

• Breaks down endpoints consumption/call usage by type, model

Service Experience

• Identifies call failure trends, long-term service quality distribution

and most affected endpoints

Capacity Analysis and Asset Usage

• Tracks Trunk Busy Hour Traffic, Capacity of Conferencing (MCU),

CAC location and DSP. Determines over or under used assets

Traffic Analysis

• Tracks dialed numbers, off-net calls, call traffic per location,

and traffic type (external, internal, local, and more)

UC Systems Performance

• Measures utilization of key system resources (CPU and memory)

Video Conferences

• Tracks Ad-hoc, scheduled, P2P, Multipoint and Multisite video conferences

32

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Scheduled Reports

• System can automatically send the reports via email

• User can choose the day/time and frequency of the

scheduled reports

Year long intelligence

• System keeps analyzed statistics data for 13 months

• Raw data stored for 30 days

Customization

• User can create custom reports for a variety of metrics

and generate output in variety of graphical formats

• User can customize on-screen dashlets and dashboards

• Per user preference is saved

Prime Collaboration AnalyticsReports Management

33

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Identifies the Trunk/Route Group/Custom Trunk Group

experiencing capacity bottle neck

Cisco Prime Collaboration AnalyticsTrunk Capacity planning - Workflow

With increasing voice and video communication in my organization, it is becoming critical for my team to understand the pattern of trunk usage and plan ahead for additional capacity to improve end-user satisfaction. – Sr. IT Manager (A large health care organization)

34

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Drill down to see the Utilization trends for past 13 months

Identifies the Trunk/Route Group/Custom Trunk Group

experiencing capacity bottle neck

Cisco Prime Collaboration AnalyticsTrunk Capacity planning - Workflow

With increasing voice and video communication in my organization, it is becoming critical for my team to understand the pattern of trunk usage and plan ahead for additional capacity to improve end-user satisfaction. – Sr. IT Manager (A large health care organization)

34

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Drill down to see the Utilization trends for past 13 months

Export the detailed Utilization for further analysis

Identifies the Trunk/Route Group/Custom Trunk Group

experiencing capacity bottle neck

Cisco Prime Collaboration AnalyticsTrunk Capacity planning - Workflow

With increasing voice and video communication in my organization, it is becoming critical for my team to understand the pattern of trunk usage and plan ahead for additional capacity to improve end-user satisfaction. – Sr. IT Manager (A large health care organization)

34

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Drill down to see the Utilization trends for past 13 months

Export the detailed Utilization for further analysis

Identifies the Trunk/Route Group/Custom Trunk Group

experiencing capacity bottle neck

Monitor the Trunk Busy Hour Traffic and Available Vs. Required capacity

Cisco Prime Collaboration AnalyticsTrunk Capacity planning - Workflow

With increasing voice and video communication in my organization, it is becoming critical for my team to understand the pattern of trunk usage and plan ahead for additional capacity to improve end-user satisfaction. – Sr. IT Manager (A large health care organization)

34

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Cisco Prime Collaboration AnalyticsAsset Usage and Service Experience Use case

An email from CIO:

Mr Administrator,

Its been six months since we migrated to the new Cisco IP Telephony technology. I would like to know how is our employees perceiving the new Cisco IP Phone experience. Can I get an update by tomorrow ?

A common problem for my team is identifying which endpoints are provisioned, but are no longer in use. This issue is getting more complex as Cisco employees have multiple devices associated with their one directory number. Its becoming increasingly important for my team to gain visibility into endpoint usage. –Jim Marshal (Cisco IT)

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Case Study: Jabil

Solution: Cisco Prime™

Collaboration (Assurance and

Analytics)

Challenges Results

• Efficiently monitor large, multi-

cluster, multi-site UC & Video

network with 18K endpoints

• Reliably test multi-site

collaboration connectivity

• Obtain immediate, actionable

information about outages and

service issues

• Effective capacity planning

“Cisco Prime Collaboration helps us

manage our UC & Video environment

in multiple ways – we use Topology

view to gain visibility into our UC

deployment. We leverage Prime

Collaboration Alerts to create tickets

for faster escalations. The Trunk

utilization trends help us with better

capacity planning.”

• Single management for UC &

Video environment

• Extensive usage of Topology

views to gain visibility into UC &

video deployment

• Home dashboards and drill downs

help isolate the issues faster

• 25 sites deployed and tested using

Prime Collaboration remote tests

• Integrated Prime Collaboration

alerts with OSS system

• Improved capacity planning using

Trunk utilization trends-Brent Gericke, IT Architect, Jabil

Jabil is a global organization that offers supply chain management and electronic manufacturing

36

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Case Study: Managing a massive Voice & Video Infrastructure with Cisco Prime Collaboration @ Cisco IT

68

• Challenges

1. Efficiently monitor large multi cluster global UC network with 150K phones – 24X7.

2. Consolidate and centralize UC management tools.

3. Obtain immediate, actionable information about outages, including impact to endpoints.

• Solution – Cisco Prime Collaboration Assurance

“ We can now see voice events when they happen with visibility into the network fabric, customizable views and all the fault details we need, right at our fingertips” –David Neustedter, Architect, Cisco IT

• Results

• Increased QoS through synthetic testing without service disruption

• Quickly troubleshoot call issues and minimize end user impact

• Detect hardware and peripheral related issues that need to be fixed or replaced

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Pricing is based on endpoint type

and quantity or concurrent agent count.

Licenses are stackable

for later additions.

Prime Product Assured Software Subscription

provides for major upgrades on an annual basis.

Provisioning

Assurance

AnalyticsContact Center

Assurance

Note: Assurance is a pre-requisite of

Analytics and Contact Center Assurance

38

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Q1CY15 Q2CY15 2HCY15 CY16

FCS

Committed

Roadmap – Not

Committed yet

Prime Collaboration 11 (June 2015)CSR 11.0 supportSystem• Redundancy – GEO* • Improved security• Simplified User Experience (UX 3.1)• Latest browser support• Address FIPS gapsAssurance• Simplify : Workflow and getting started• Mobility & Collaboration Edge support*• Video support enhancements : Conductor,

TPS cascade*, CMR• MediaNet replacement using APIC-EM/Controller*• Diagnostic Test enhancements*

• Standard : Support for UC 9.x, 10.x and 11.x

• Standard : Centralized Log collection & analysis• CCE assurance:

• UCCE/CVP License Usage

• CVP VXML connectivity test

Analytics*• Mobility/Edge support• UC license usage trends• Video support enhancements : Conductor,

TPS cascade,, CMR• IPv6 support for endpoints

(Provisioning and Assurance parity

Prime Collaboration 10.6.1 (March 2015)

MSP / HCS Assurance*

• 75 customers

• Call Path Trace

• Security enhancements for Govt

accounts

* Advanced only

Prime Collaboration 11.5 (2H 2015)

CSR 11.5 support

System

• High Availability• Latest browser support• Usage Telemetry 1 – Cloud connect• Security Updates• BE7K support• Scale enhancements for very large

organizations (> 150K endpoints)

Assurance• Fusion support• Endpoint - Video UX monitoring *• APIC-EM/Controller initiative * - Path

Assessment • Log analysis for quicker troubleshooting *• Video infrastructure enhancements *• Simplify : Scheduled Reports*• Standard: Very light weight, easy to deploy +

Analytics extension

Analytics*• Multi-customer support• Service Availability reports• Service Level Objectives• Predictive Analytics

HCS Assurance enhancementsUC/TP 11.0 alignment, Simplification, Video support

enhancements and SDN Controller integration

UC/TP 11.5 alignment, Fusion Assurance,

Multi-tenant Analytics, BE7K support, Std

for every customer

Prime Collaboration 12.0 (2016)

CSR 12.0 support

System

• Automatic patch notifications and updates

• Next gen user experience on desktops and tablets

• Usage Telemetry 2 – Cloud connect

Assurance• Integrated Assurance platform

for on-premise, fusion and cloud• Automated root-cause analysis and

ability to fix Collaboration service issues• Plug and play building block approach

to integrate assurance features or use them separately (e.g. network assessment, discovery, inventory etc)

Analytics*• Cloud hosted Collaboration Analytics

with access to partners, Cisco PMs and customers.

• Integration with Provisioning to offer ability to adjust Collaboration resource allocations per capacity analysis and needs

• Predictions on network resource needs & timelines

Ubiquitous management platform for

On-premise, Hybrid and Cloud

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http://www.cisco.com/web/learning/le31/le46/nmtg_training/vo

ds/pc/pc95/PrimeCollabTraining_95.htm

Professional VODs that show how to install and deploy:

Services

Technical Training

Advanced services packages are available.

Implementation Services

.

We offer 24-hour worldwide support.

Support

40

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For More Information

Cisco® TAC Prime Collaboration Support Forum

Cisco Prime™ Collaboration Website

http://www.cisco.com/go/primecollaboration

https://supportforums.cisco.com/community/

netpro/collaboration-voice-video/pcm

https://communities.cisco.com/community/

technology/collaboration?view=overview

Cisco Collaboration Community

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For More Information – additional resources

Demo: Prime Collaboration on dCloud

http://www.cisco.com/en/US/partner/products/ps12363/index.html

Partner Resources

https://communities.cisco.com/community/partner/collaboration/

contactcenter/projects/customer-collaboration-demo-portal?view=overview

[email protected]

Product Team Mailer

42

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Op

en

to C

usto

me

rs, P

artn

ers

an

d C

isco

Pe

op

le

* Exceptions: No sessions on US Public Holidays and Cisco Shutdown

* Exceptions: No sessions on Indian Public Holidays and Cisco Shutdown

Americas

Edition

EMEAR

Edition

Software Trial Downloads | VoDs | Product Info | Etc.

APJC

Edition

Cisco Prime for IT - Demo SeriesEvery Week* Prime Demo Series Topic Same Time Same Place

Every Tuesday Cisco Prime Collaboration11:00 AM PST

San Jose

Time

(90 Min)

bit.ly/PrimeDemo

No Registration

Required

Every Wednesday Cisco Prime NAM & NGA

Every Thursday Cisco Prime Infrastructure

Every Tuesday Cisco Prime Collaboration 10:30 AM CET

Paris, Berlin

(90 Min)

bit.ly/PrimeDemo-EMEAR

No Registration

RequiredEvery Thursday Cisco Prime Infrastructure

Every Tuesday

Every Thursday

Cisco Prime Collaboration 12:00 PM

Singapore

Time

(90 Min)

bit.ly/PrimeDemo-APJC

No Registration RequiredCisco Prime Infrastructure

www.cisco.com/go/prime-demo

Pri

me D

em

o S

eri

es

* Exceptions: No sessions on Belgium/France Public Holidays and Cisco Shutdown

43

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Demo

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Complete Your Online Session Evaluation

• Give us your feedback and youcould win fabulous prizes. Winners announced daily.

• Complete your session evaluation through the Cisco Live mobile appor visit one of the interactive kiosks located throughout the convention center.

Don’t forget: Cisco Live sessions will be available for viewing on-demand after the event at CiscoLive.com/Online

45

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NMS sessions you might be interested in (1) …

ID Session Title

BRKNMS-2007 Data Center Management with Cisco Prime Infrastructure

BRKNMS-2108 Implementing advanced DHCP Services

BRKNMS-2115 Cisco Network Management Services Lifecycle Best Practices

BRKNMS-2202 Ethernet OAM: Technical Overview and Deployment Scenarios

BRKNMS-2333 Assure Collaboration Deployments with Cisco Prime Collaboration Assurance and Analytics

BRKNMS-2334 Accelerate Collaboration Deployments with Cisco Prime Collaboration Provisioning

BRKNMS-2443 One Management for Unified Access

BRKNMS-2445 Improve Application Delivery with Cisco AVC in the Data Center and Cloud

BRKNMS-2465 Data Center Management with Cisco Prime Infrastructure

77

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NMS sessions you might be interested in (2) …

ID Session Title

BRKNMS-2465 Intermediate - 13 Smart Automations to Monitor Your Cisco IOS Network

BRKNMS-2692 Intermediate - DNS Architecture for Cloud Computing Environment

BRKNMS-2693 Intermediate - Management of Carrier Ethernet and MPLS Core

BRKNMS-2695 Intermediate - Administration and monitoring of the Cisco DataCenter with Cisco Prime DCNM

BRKNMS-2701 Intermediate - How I Learned To Stop Worrying And Love Prime Infrastructure

BRKNMS-2844 Intermediate - A way to build efficient Service Assurance process for Service Provider

BRKNMS-2845 IWAN and AVC Management with Cisco Prime Infrastructure

BRKNMS-3021 Advanced Cisco IOS Device Instrumentation

BRKNMS-2465 Intermediate - 13 Smart Automations to Monitor Your Cisco IOS Network

78

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NMS sessions you might be interested in (3) …

ID Session Title

BRKNMS-3043Advanced Performance Measurement for IP and SDN Traffic with Cisco IOS IP Service Level Agreements

BRKNMS-3114 Advanced - 13 Smart Ways to Program Your Cisco IOS Network

BRKNMS-3132 Advanced NetFlow

BRKNMS-3181 Intermediate - Energy Usage Optimization with Cisco EnergyWise Manager

LABNMS-0632 Introductory - Hands-On OpenDaylight

LABNMS-1422 Introductory - Embedded Event Manager Scripting

LABNMS-1423 Advanced - Embedded Event Manager Scripting

LABNMS-2001 Advanced Network Automation and Solutions using Cisco IOS EEM

LABNMS-3229 Advanced - Network and Application monitoring with Prime Infrastructure 2.2 and NAM 6.1

79

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