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Programme ManagementECMisan ongoingstrategy,involvingmultipleprojects designedtogaincontroloftheorganisationsunstructuredinformation.Within thecontextof anoverall strategy:
Tacklespecificprojectssingly,with
eachadding businessvalueandaddressinga portionofECM
Selectprojectsfor businessvalue,
not simplicity
Producea businesscaseforeachofthese programmesseparately
Project Management
Identifyscope ofinitiative:geographic,organisation,legacycontent to be migrated,informationtypes,informationclasses,and timetables
Planyour projectphases,
activities,anddeliverables
Avoidscope creep,but realisethat
sometradeoffs willbe necessary
1. ECM Project and Programme Management 2 . In fo rm at io n G ove rn an ce Fr am ewo rk 3. C onc ep t o f O pe ra tio ns ( Co nO ps )
4. Information Survey
5. Business Case
12 Steps to ECM Success - Best Practice for Implementing ECM12 Steps to ECM Success - Best Practice for Implementing ECM
AIIM EuropeThe iT Centre,8 Canalside,Lowesmoor Wharf,WorcesterWR1 2RRTel:+44(0)1905727600 Fax:+44(0)1905727609Email: [email protected] Web: www.aiim.org.uk
Copyrig
htAIIMInternationalLimited2007-
Themoralrightsofcontributingauthorsareasserted.
For additional information visit: www.aiim.org.ukEnterprise Content Management (ECM)is the effective management of unstructured business content
Enterprise Content Management (ECM)is the effective management of unstructured business content
GOLD SPONSORS
PLATINUM SPONSORS
www.filenet.com
www.software.emc.com
www.onbase.com
www.oituk.com
www.opentext.com
www.towersoft.com/emea
www.ptc.com
www.nuxeo.com
www.thecontentgroup.co.uk
Object
Thegoalofanyenterprisecontent management (ECM)implementationis the effectivemanagement ofbusinesscontent.ECM isthe technologiesusedto capture,manage,store,preserve,anddeliver contentanddocuments relatedtoorganisationalprocesses.
Equipment
Organisationsneedthe following
pieces to play:
A businessplan thatidentifieswhatcontentisimportantinyourorganisationandhowitis to be managed.
Therightteamofproperlytrainedpeople(IT, legal,executivesupport,recordsmanagers)
Theright technology(collaboration,documentmanagement,BPM,webcontent management,recordsmanagement,capturetools,etc.)to turnthebusinessplanintoreality.
Game Play
Making anECM implementationworkrequires planningandattentiontodetail.Whilethismaylooklike asimple, step-by-stepprocess,many ofthese stepswilloccur simultaneously.ECM isacomplexsetoftechnologiesthatworktogether.Thebestway
tocreatetherightsolutionistoidentifyorganisationalgoals andpriorities.Common driversincludeenablingeasy accessand retrieval ofcontent,as wellasreducingriskandmeetingregulatoryrequirements.
Winning
Winning 12 Steps to ECMImplementationwill differforeachorganisation.Ataminimum,placing all ofan
organizations content into aplanfor managing contentthroughoutthat contentslifecycle is a baseline ofsuccess.Creatingandmaintainingcorporaterecords inaccordancewitha complianceplanis success.Generatingrevenue bymore effectivelydeliveringserviceto customersis success.Saving moneybypurginghundreds,thousands, orhundredsofthousandsofdocuments from anorganizationsIT infrastructureissuccess.One final note:thegamenever ends.The businessand regulatoryenvironment is inaconstantstateof flux.Newproductsand regulations,improved technology,etc.combine to create a constantlyshiftingenvironmentto whichyourECMplanwillneedtoadapt.
RiskCard
Successful pilot,
GOTO
COLLABORATION
forthenext
implementation.
RiskCard
Aworkgrouphas
heardaboutthe
ECMSpilots
underwayandwants
tostartapilottoo,
GOTO
COLLABORATION.
BenefitCard
ROIforanECM
Programme
includesboth
hardandsoft
benefits.
Risk
Card
Newreg
ulations
anno
unce
d,
GOBAC
K4
STEP
S
andr
eview
inform
ation
mana
geme
nt
policya
ndEC
MS
forcomp
lianc
e.
Bene
fitCard
More
than
man
aging
conte
nt,an
ECM
program
meis
conten
tatw
ork.
Benefit
Card
Asucc
essful
ECM
progra
mmem
ust
befull
ysupp
orted
byexe
cutive
sat
thehig
hestle
velin
theorgan
isation
.
RiskCard
Emailmanagedby
deletingall
messagesover90
daysorwhen
storagespacewas
consumed,
PAY1MILLION.
BenefitCard
SuccessfulECM
andcompliance
plan-avoidsCost
ofFailure.
RiskCard
Ineffectual
compliancepl
an
forlitigation
hold.
PAY5
MILLIO
N
FINE.
BenefitCard
Change
Managem
entfora
successfulECM
programme
requires
communicati
on,
training,and
ownership.
Concept of Operations (ConOps)
Facilitatescommunicationandagreementof stakeholdersto theECMvisionandleadsto permissiontobegintheprojectby ensuringthattheproject contributesto theoverallcontent management and businessstrategies.
ConOps describes:
Futurevision afterprojectimplementation
Organisationalchangesandcontentgovernancestructures
Newbusiness processes,behaviours,andways ofworking
Tools,applications,and ITinfrastructureneeded
6. Business & System Requirements
Understandanddocumentyour
requirements
Stakeholdersneeds mustbe met
Documentrelevantneedsof the
stakeholders
AlignECM systemobjectiveswith
stakeholderstarget outcomes
Enableprogrammeto bescoped,
planned,anddeliveredeffectively
Developarequirementdocument,
whichwillbecomethebasisforthesystemdevelopmentdesign
TheConOpsoutlines theECMvision
Theinformationsurveydescribesthebusinessgoals, processes,andactivities,plusrequiredinformation
Ifavailable,use astandardspecificationorganisationto ensureproperstructureforstakeholderandsurveyresults
Interviewseniorstakeholdersandrepresentativesof theend usercommunity
Drafta businessandsystemsrequirementsspecificationbasedonthe above.Reviewuntilconsensusisgained
8. Users and User Involvement
ECMS needs to hold many detailsabout users
Eachuserhasone-or-morerole/
category
Eachuserisinone ormore
workgroup
Workgroupsfacilitateaccesscontrol
Information on each user generallyincludes:
Contactdetails
Workgroup(s)
Role(s)
Securityclearance
Accessrights byclass / folder
Usersshouldbeinvolvedin theoutlineof thecurrentsituationandneeds,andin thetrialuseofpotentialECMsystems. Real involvement,notlipservice,forinvolvedusersisneededfor success.
Involveduserswillleadto agoodconcept ofoperations and anappropriateECMsystemtomoveintoadetailedtrialwith.
10. Model Offices & Pilots
Model Office
Involvesusers, trainers,contentmanagers,andadminstaffto createa newworking environment,anddevelopnewproceduresandwaysofworking.It helps:
ECMsoftware selection
Refinefunctionalityand user
interface
Thisismoreof alaboratorysetting,
withusersawayfromtheirdesks.
Pilot
Startroll-outofnewECM
environment
Usereal ITinfrastructure
Sit at owndesks,in normal office
Donormalworktasks
Real-worldevaluationof newECM
environment
Providerealisticassessment of
performanceachieved
Testentireproject, notjust
technology
Userfeedback& improvement
suggestionson functionalityandperformance
Refine documentationand training
inlightofexperience
7. Business Classification Scheme
Abusiness classificationscheme(BCS)allowsuserstofile,find,andshareinformation.ABCS is:
Thestructure usedfor organising,
accessing/ retrieving,storing,andmanaging information
Usedtoclassifydocuments&
records
Developinga BusinessClassificationScheme
Viewthe developmentof abusinessclassificationschemein phases:1)determine youroverall approach;2)createahigh-levelviewacrossthe
organisation;3)buildadetailedplanin apilot;4)rolloutin thepilotarea;5) refine and repeat.
Thecriticalsuccessfactorofa
goodBCSisthe timeittakesusers to file orfind information
ABCS willchange
Involve all staffto obtain many
opinions
Itwontbeexactlyrightthe first
time.
Aninformation surveyprovidesapresent-stateofwhat yourcontent is,whereit islocatedwithinyourorganisationandhowwellit isalignedwithbusiness needs.Identifyingthelocationof content improves thebusinesscase whileclarifyingbusinessand systemrequirements.
Aninformationsurveyhelpsidentify:
Whatcontent andbusiness flows
arepresent
Informationgaps (whatcontent is
notpresent)
Howlongshoulditbekept
Howto rationaliseinformation
(eliminateduplication,planningmigration,more effective flow)
PlanningaSurvey
Agreeupon thepurpose andscopeofthesurvey
Decidehowto understandthebusinessgoals,businessprocesses,activitiesand requiredinformation(e.g.,one practicalapproachtoan informationsurveyistostudytheflowofwork).
Agreeupon necessarylevelof
detailsfor collectionsandusers
Determine howto communicate and
motivatemanagersand usersinvolved
Showshow ECM-relatedprojectsupportsbusinessstrategy
Helpsconvinceseniormanagerstosupportproject
Communicatesimportant informationtopeoplein businessandontheECM-relatedproject
Providesclearrecommendationsformakingdecisions
Enablessuccessto bemeasuredandbenefitsrealised
Quantifiedinfinancialterms
Usedforcost-benefitanalysisinbusinesscase
Financialtargetssetand subsequentlymonitored
Quantifiedin non-financialterms
Importantfordifferentiatingbetweenalternatives
Benefitlevelsmaybe assessedsubjectively
Numerictargetsset& monitored
Nonquantifiableorintangiblebenefits
Importantfordifferentiatingalternative
Levelsmaybe assessedsubjectively
Targetsset andmonitoredfor indirectorshadow measure
9. IT Infrastructure
Components
Whenplanning,managing, oroperatinganECMIT infrastructureusingthisstructuredframeworkfor anyanalysiswillhelpyoutoensureallaspectsofintroducingor changingECMareconsideredandaddressed. Mostorganisationshavethe followingITcomponents:
Desktop/ Laptop/ PDA(Otherfront-
enddevices- handheldscanner,etc.)
Network(includeInternet, SAN,LAN,
firewalls)
Server/ Datacentre (includeexternal
services)
Architecture
Eachinfrastructurecomponent(desktop,network,and server)willhaveanarchitecture-setmade upof:
The development architecture - thesetofdisciplinesandtools,eachsupportingaspecifictaskorset oftasksinthedevelopmentprocessforECMinfrastructureprojects.
The execution architecture - thesetofdisciplines, tools,and standardsrequiredtorunan ECMapplicationontheIT infrastructure
The operations architecture - thesetofdisciplines, tools,and standardsrequiredtokeepanECM productionenvironment up& running.
Capability - Eachinfrastructurecomponentwillhaveeachof thethreecapabilities
Process- theprocessrequiredto
functionand operate
Resource/skill- therightpeople,
rightskills
Hardware/softwareassets- the
physicalassets
Policies
Identifythe informationownerand hold
accountable
Determine the lifecycle ofcontent.
Somemustbekept;therestcanbedisposedaccordingto yourpolicy
Informationbelongsto theorganisationandshould beshared withappropriatesecurity&accesscontrols
Management -Alllevelsin anorganisationareaccountablefortheinformationtheyhavecontrol over.
Importantappointments:
ChiefInformation Officer(CIO)
Informationgovernance board
Sub-groupof executiveboard,includeskeydirectors
Programme/ projectowner
Accountableto theexecutive boardfordeliveringexpectedbenefitsof ECM-relatedimplementationproject/programme
InformationManager
Organisationalrolesneeded tomanage corporate memoryandsupportusers, include:
Informationmanagement function
Maintainscorporatebusinessclassificationscheme
Maintains informationand contentmanagement policy
Leads content managementcommunityof practice
Adviseson relevantlegislation
Defines ECMreference information
Ensuresinformationis preserved
Carriesout dispositionreviews
Auditsstaff compliancewithpolicy,standards,andguidelines
Scanning centre
Informationhubs (iHubs)
Informationspecialistsin usergroups
Developmentofcontentmanagementacrosstheorganisation
Refine/ reviseexisting
procedures- refineinlightof experience
Newproceduresand
processes- exploitnew environment
Metadatacapture
Searching& retrieving
Reviseexistingand
addnew workflows
Determinesuccessmeasurements
Identifyand precisely
define expectedbenefits
Establisha benefitsmanagementstructure
Functions,roles,responsibilitiesandcommunications
Assessvalue, impact,
dependencies,risks
Developa benefits
realisationand
trackingplan
Schedulefor benefitdeliveryassessments
Developan ongoingtrainingplan
User& SystemMonitoring
Usertraining revision
Businessprocess
changes
System functionality
Pre-Conditions
Successfulpilot
Requirementsmet
Userssatisfiedwithsystems and ways ofworking
Businesscase valid
Rightpeople inprojectteam
Project managementmethods
Approvalfrom seniormanagement /stakeholders
Plan
Create/ followadisciplinedroll-outandmaintainactivecommunication
Checklistof elementstoaddressin theroll-outplan:
ECMandITdesign
Training development
Datamigration
Useracceptancetesting
Fall-back plan
Analyserisk register
Developand gain
agreement onscenarioswhereback-outmay beneeded
Developand reviewoutline contingencyplans
Producea fallback
planand contingencyplans
11. Roll-out
12. Post Implementation
Rules of the ECM Implementation Game
BenefitC
ard
Enlistthea
idof
consultants
and
systeminte
grators
intheplann
ingand
implement
ationof
anECM
programme
.
Collaboration
Compliance
Continuity
Cost Reduction
ECM_12steps_Lifecycle_U 5/25/07 2:57 pm Page 1
8/11/2019 AIIM 12steps Poster
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PlatinumSponsors
C
opyrightAIIMI
nternational2007
Whether your goal is to meet increasingly complexregulatory requirements or to gain faster access to
your information, planning is the key to anysuccessful ECM implementation. Following these12 steps will help you achieve those goals.
12 Steps to ECM Success -Best Practice for Implementing ECM
12 Steps to ECM Success -Best Practice for Implementing ECM
GoldSponsors
About AIIM - The ECM Association
AIIMEuropeTheiTCentre 8Canalside LowesmoorWharf
WorcesterWR1 2RR
Tel: 01905 727600 Fax: 01905 727609Email:[email protected]:www.aiim.org.uk
AIIM is the international authority on Enterprise Content Management(ECM), the technologies used to capture, manage, store, preserve, anddeliver content and documents related to organisational processes. ECMtools and technologies provide solutions to help users with the four Cs ofbusiness: Continuity, Collaboration, Compliance, and Costs.
For over 60 years, AIIM has been the leading non-profit organisationfocused on helping users to understand the challenges associated withmanaging documents, content, records, and business processes. Today,
AIIM is international in scope, independent, implementation-focused, and,as the representative of the entire ECM industry - including users,suppliers, and the channel - acts as the industrys intermediary.
As a neutral and unbiased source of information, AIIM serves the needsof its members and the industry by providing educational opportunities,professional development, reference and knowledge resources,networking events, and industry advocacy.
Information about AIIM can be found at www.aiim.org.uk
AIIM provides:Market Education -AIIM provides unbiased information through the AIIMRoadshow (held throughout the UK); Info Ireland (held in Dublin); AIIMWebinars and AIIM Newsletters.
Professional Development -AIIMs industry education road map offers
business and government professionals a variety of training opportunities.Our ECM & ERM Certificate Programmes provide instruction on theWhy?, What?, and How? of Enterprise Content Management andElectronic Records Management via Web-based and/or classroomcourses.
Peer Networking - Through networking groups, programmes,partnerships, and the Web, AIIM creates opportunities that allow users,suppliers, consultants, and the channel to engage and connect with oneanother.
Industry Advocacy -As an ANSI7 (American National StandardsInstitute) accredited standards development organisation, and a foundermember of the DLM/MoReq2 committee, AIIM acts as the voice of theECM industry in key standards organisations, with the media, and withgovernment decision-makers. Our Industry Watch research reportsprovide intelligent information about user trends and perceptions.
Platinum sponsor profilesEMC2
EMCTowerGreatWestRoadBrentfordMiddlesexTW8 9AN
Contact: HassanKamugisha,LeadDevelopmentRepresentativeEmail: [email protected] Tel: +44 208 758 6500 Fax: +44 208 758 6500
EMCCorporation(NYSE: EMC)is theworldleader inproducts,servicesand solutionsforinformation managementand storage.Wehelp organisationsextract themaximum valuefromtheir information,atthe lowesttotalcost, acrosseverypoint intheinformationlifecycle.
EMChelpsorganisationsto simplifythetasks involvedinmanaginginformation.The increasedintelligence,protectionandflexibilityweprovidealso helpsto simplifytheinfrastructureon whichinformationresideswhileincreasingthe valueof thisinformation.
www.software.emc.com
Open TextGrosvenorHouseHorseshoeCrescentBeaconsfieldBucksHP9 1LJ
Contact: BusinessDevelopmentTeamTel: +44 (0) 1494 679747 Fax: +44 (0) 1494 679707
OpenTextis themarketleader inprovidingEnterpriseContentManagement(ECM) solutions,witha provenapproachto providingarange oftargetedbusiness andindustrysolutionsthat integratewithenterpriseapplications,enablingyourorganisationto:
Manage allContent StreamlineProcessesEnsure ComplianceMaximiseROI
OurLivelinkECM solutionsbringtogethercollaboration,content,and processtechnologiesintointegratedsolutionsthat workharmoniouslytocaptureideas, experiences,and knowledgetomanage thecompletelifecycleof electronicdocuments,from theircreationtoarchive andeventualdeletion.
www.opentext.com
Tower Software (UK) LtdTowerHouseOaklandsParkWokinghamBerkshireRG41 4AL
Contact: SandraGrinham,BusinessDevelopmentExecutiveEmail: [email protected] Tel: +44 (0) 1189 771212 Fax:+44 (0) 1189 795444
TOWERSoftware,a provenenterprisecontentmanagement(ECM)provider,deliverselectronicdocumentandrecordsmanagement(EDRM)solutions.TOWERSoftwaresaward-winningsolutionsempowerorganisationsto manageandsecuretheirvitalinformationassets.The TRIMContext(r)solution isa single,integratedplatformthatmanages businessinformationthroughoutitscompletelifecycle.By relyingonits provendomainexpertise,strong strategicpartnerships,and powerfulsolutions,TOWERSoftwareenablesorganisationstoimprove theaccuracyof informationonwhich businessdecisionsaremade; maximiseefficiencybyfindingbusinesscritical informationmorequicklyand easily;andachieveand maintainstandardscomplianceacrossindustries,resultinginsustainedcompetitiveadvantage.TOWERSoftwareis aprivatelyheld companywithoperationsin NorthAmerica,Europe and Asia Pacific. Formore information,email [email protected]
www.towersoft.com/emea
FileNet, an IBM CompanyWatersideHouseCowleyBusinessParkHighStreetCowleyUxbridgeUB82F
Contact:Amy JonesEmail: [email protected] Tel: +44 (0)1895 207 300 Fax: +44 (0)1895 207 365
FileNet,an IBMcompany,helpsorganizationsmake betterdecisionsbymanagingcontent andprocessesthat drivetheirbusiness.FileNetsEnterpriseContentManagement(ECM)solutions allowcustomersto buildandsustain competitiveadvantagebymanagingcontentthroughouttheirorganizationsand streamliningtheir businessprocesses.
FileNetECM solutionsaredesignedto deliveracomprehensivesetof capabilitiesthat integratewithexistinginformationsystemstoprovide cost-effectivesolutionsthat solvereal-worldbusinessproblems.
FileNetP8 offersthe followingproductsuites:
Business ProcessManager ContentManager EmailManager FormsManager ImageManager RecordsManagerTeamCollaborationManager WebSiteManager.
www.filenet.com
Hyland Software28500 Clemens RoadWestlake,Ohio 44145USA
Contact: NicoleBuehlerEmail: [email protected] Tel: +1 440.788.5000 Fax: +1 440.788.5100
Hyland Software Inc.is one of the leading independent vendors inthe enterprise content management (ECM) software market.Thecompanywasfoundedin 1991andhas morethan 600employeeslocatedat itsglobal headquartersin Westlake,Ohio,USA andinternational offices in Sao Paulo,Brazil and London, England.Hyland and its international network ofapproximately200 OnBase
AuthorisedSolutionProvidersservein excessof 6,200organisationsin33 countries.Theseorganisationsrepresentawide rangeofindustries,includingfinancialservices,healthcare,manufacturing,education,retail,transportationandgovernment.Hylandshighcustomersatisfactionis exhibitedbyits 97%maintenancerenewalrate.
www.onbase.co.uk
OITUK LtdHammond CloseNuneatonWarwickshireCV11 6RY
Contact: PaulineGreenEmail: [email protected] Tel: +44 (0)2476 254940 Fax: +44 (0)2476 382319
OITUKLtd.,specializesin providingC-CubeEDM& Workflowsolutionsthatencompassimaging, electronicdocumentandrecordsmanagement,workflow,portal-basedbusinessapplicationsandcollaborationfacilities.
Systemsscalefrom smalldepartmentalapplicationstolarge enterprise-widesolutions.The C-CubemodulesincludeWeb Portal,ElectronicForms,ContentSearching,and RecordsManagement,offering specialisedsolutions, for:
Legal ComplianceInvoiceProcessing HealthRecordsManagement LocalAuthorityApplicationsCustomerService CentresHuman ResourceManagement InformationPortals
OITUKseesdialogueas thecornerstoneof asuccessfulproject.As ateam oftalentedprogrammers,developersandother ITSpecialists- OITUKstaffhave awealth ofexperienceand marketknowledge.
www.oituk.com
Gold sponsor profiles
PTCInnovationHouseHarvestCrescent
FleetHampshireGU51 2QR
Contact: DarinWelfare, RegionalDirectorEmail:[email protected] Tel: +44 (0)1252 817 600 Fax: +44 (0)1252 817 454
QualityPublicationsDriveProductSuccess-A keycomponentofyourECMstrategy
PTCsintegral dynamicpublishingsolutions leverageindustry-leading Arbortext& Windchilltechnologieshelping youeliminatewaste,rework&redundantdesktoppublishingprocesses.BoostyourECMstrategybyincreasedqualityofinformation;viewthe FirstIntegral DynamicPublishingSolution demo:www.ptc.com/go/aiimposter
www.ptc.com
The Content GroupContentHouseSt Jamess PlaceCranleighSurreyGU6 8RP
Contact: EmilyThorpe, ECMSolutionsCo-ordinatorEmail:[email protected] Tel: +44 (0) 1483 275588 Fax: +44 (0) 1483 273855
TheContentGroupis theonestopsourcefortheprovisionofintegratedEnterpriseContentManagement(ECM)Solutionsthat enableorganisationsto gaincompetitiveadvantage, improveoperationalefficiency, ensurecompliance andreducerisk.
Bypartneringwiththemarketleadingsoftwareproviders,combinedwithunparalleledECMexpertise,TheContentGroupdeliversto organisationsthe mostcomprehensiveend toend ECMSolutions.
www.thecontentgroup.co.uk
Nuxeo82cHolland RoadKensingtonLondonW14 8BN
Contact:ArnaudLefevre, VPSales &MarketingEmail:[email protected] Tel: +44 (0)207 043 7933
NuxeoisthepioneerandleaderinOpenSourceECM.ThecompanysNuxeo5platformaddressesthewholescopeofECMand transformscontentinto avaluable assetby improvingbusinessprocess efficiency,leveragingteamwork andcollaborationand ensuringregulatory compliance.Nuxeo5 isdesigned forextensibility,ease ofconfiguration andinteroperabilitywithinan existingIT infrastructure.
www.nuxeo.com
Benefits of becoming ECM Practitioner, Specialist, and Master:Position yourselfto betomorrowsleaderby enhancingyourbusinessand professionalskills
Learn globalbestpracticesfor planningandimplementingECM
Discoverreal worldsolutionsand bestpracticesforchallengesyou face
Learnfromexpertsinthefieldwhoareabletoansweryourquestionsandaddressyourcomments
Who should attend:Business ManagersIT Managers/TechnicalStaff
Records ManagersInformationArchitects
RegulatoryStaff ImplementationTeams
Solution ProvidersConsultants
ServiceProviders
PricingPricingforthe AIIMEnterpriseContent ManagementCertificateProgrammeincludesattendance(onlineorin-personclasses)for oneindividual,an ECMworkbook,checklistsand resourceguide;andaccess tosupportingECMweb courses.AIIMProfessionalMembersreceivea discountonall coursesandprogrammerates. Visit www.aiim.org/trainingfor details.
In-housecoursescanbearrangedandcanbecosteffectivewheremorethan7peopleneedtobetrained.Bulk purchaseof on-linelicencesis alsopossible.
Why ECM?ECMStrategicWorkshop-1-dayexecutiveawarenessworkshopTheStrategicworkshopprovidesa clearoverviewandexplanationof ECMand itskey componentsinordertoset thescene forthe detailedexaminationofimportantconceptsand actualimplementations.Itprovidesyouthe knowledgeandtools togain ownershipandsupportfrom seniorexecutivesandusers.
What is ECM?ECMPractitioner-14online modulesor 2-daytrainingclass
TheECM PractitionerCertificateProgrammecoversthe informationlifecycleandrelatedconceptssuch aselectronicdocumentmanagement,collaboration,businessprocessmanagement,and electronicrecordsmanagement.
How to Implement ECM12online modulesor 2-daytrainingclassTheECM SpecialistCertificateProgrammecoversthe implementationand relatedprocessessuchasanalysingbusinessrequirements,developinga businesscase,and planningtheimplementationincludingchangemanagement.
Putting it all Together4-daytrainingclassTheECM MasterCertificateProgrammecomprisesmainelementsfrom theabovestrategicworkshop andcertificateprogrammesin additiontoa casestudyexercise.The courseprovidescompletecoverageofenterprisecontentmanagementforprofessionalsworkingin boththe publicandprivatesector.
Enroll in the programme today to get a deeper understanding of:
The AIIM Enterprise Content Management (ECM) Certificate Programme is designed from globalbest practices among AIIMs 60,000 members. The programme covers the strategies, tools and
technologies used to capture, store, manage, preserve and deliver information in support ofbusiness processes. This programme was developed in partnership with Cornwell Management
Consultants and The Oxford Group.
The ECM Practitioner, Specialist, and Master programmes lead to highly regarded AIIM designations.This is a new AIIM standard for industry professionalism and knowledge. By earning thesedesignations, you can call yourself an AIIM ECM Practitioner, Specialist, and/or Master. You can usethe associated logo and title on your business card, email signature, web page, etc. The StrategicWorkshop does not lead to any AIIM designations.
AIIM Enterprise Content Management Certificate Programme
AIIM Education Advisory GroupAIIMsECM Certificateprogrammeisdesignedfrom identifiedtrendsandglobal bestpracticesamongour morethan 50,000membersacrossthe world.Thecontent isdefinedand reviewedbyour EducationAdvisoryGroupsin theUSand Europe,constructedofseveralmember companiesincluding:
@doc Adobe BoozAllen HamiltonCanon CornwellManagementConsultants CreditSuisseFirstBostonDocubase DoculabsEMC DocumentumFBI FileNet Gartner GimmalGroup GlaxoSmithKlineHummingbirdHylandSoftware JPMorganChase KentStateUniversity MarionCountyHealthDept. NHSNationalServicesScotland Ricoh OpenText OvumSAP StellentTheCabinetOfficeof UKTheNational
ArchivesofUK TIAA-CREF TowerSoftware USDistrictCourts PwC Xerox GlobalServices
Vi si t www.ai im.org/ t rain ing for detai ls
Stay informed to get ahead
Become an AIIM Professional Memberand join the AIIM network
AIIM Professional Membership is designed forindividuals in user organisations whether in thepublic or private sector.
Benefits include networking, educationalopportunities, advice, discounts, magazines and amyriad of other resources that focus on enhancingthe knowledge of industry professionals.
Professional membership in AIIM will ensure thatyou stay informed about technologies, provideopportunities to build business relationships and
lay the foundation to advance your career.
Keep up to date
Keep in touch
Improve your professional status
Access to the AIIM ECM Toolkit
for further information visit:
www.aiim.org.uk
Profess iona lMembersh ip
AIIM - the global enterprise content management association
AIIM(TheAssociationforInformationandImageManagement)representsyourindustryona globalbasisastheindependentvoiceof theEnterpriseContentManagementIndustry.
ThebenefitsofbeinganAIIMProfessionalMember include:
Free Bi-monthly
E-DOC Magazine
Members Forum
Best Practice Guides
ECM Library
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