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Programme ManagementECMisan ongoingstrategy,involvingmultipleprojects designedtogaincontroloftheorganisationsunstructuredinformation.Within thecontextof anoverall strategy:

Tacklespecificprojectssingly,with

eachadding businessvalueandaddressinga portionofECM

Selectprojectsfor businessvalue,

not simplicity

Producea businesscaseforeachofthese programmesseparately

Project Management

Identifyscope ofinitiative:geographic,organisation,legacycontent to be migrated,informationtypes,informationclasses,and timetables

Planyour projectphases,

activities,anddeliverables

Avoidscope creep,but realisethat

sometradeoffs willbe necessary

1. ECM Project and Programme Management 2 . In fo rm at io n G ove rn an ce Fr am ewo rk 3. C onc ep t o f O pe ra tio ns ( Co nO ps )

4. Information Survey

5. Business Case

12 Steps to ECM Success - Best Practice for Implementing ECM12 Steps to ECM Success - Best Practice for Implementing ECM

AIIM EuropeThe iT Centre,8 Canalside,Lowesmoor Wharf,WorcesterWR1 2RRTel:+44(0)1905727600 Fax:+44(0)1905727609Email: info@aiim.org.uk Web: www.aiim.org.uk

Copyrig

htAIIMInternationalLimited2007-

Themoralrightsofcontributingauthorsareasserted.

For additional information visit: www.aiim.org.ukEnterprise Content Management (ECM)is the effective management of unstructured business content

Enterprise Content Management (ECM)is the effective management of unstructured business content

GOLD SPONSORS

PLATINUM SPONSORS

www.filenet.com

www.software.emc.com

www.onbase.com

www.oituk.com

www.opentext.com

www.towersoft.com/emea

www.ptc.com

www.nuxeo.com

www.thecontentgroup.co.uk

Object

Thegoalofanyenterprisecontent management (ECM)implementationis the effectivemanagement ofbusinesscontent.ECM isthe technologiesusedto capture,manage,store,preserve,anddeliver contentanddocuments relatedtoorganisationalprocesses.

Equipment

Organisationsneedthe following

pieces to play:

A businessplan thatidentifieswhatcontentisimportantinyourorganisationandhowitis to be managed.

Therightteamofproperlytrainedpeople(IT, legal,executivesupport,recordsmanagers)

Theright technology(collaboration,documentmanagement,BPM,webcontent management,recordsmanagement,capturetools,etc.)to turnthebusinessplanintoreality.

Game Play

Making anECM implementationworkrequires planningandattentiontodetail.Whilethismaylooklike asimple, step-by-stepprocess,many ofthese stepswilloccur simultaneously.ECM isacomplexsetoftechnologiesthatworktogether.Thebestway

tocreatetherightsolutionistoidentifyorganisationalgoals andpriorities.Common driversincludeenablingeasy accessand retrieval ofcontent,as wellasreducingriskandmeetingregulatoryrequirements.

Winning

Winning 12 Steps to ECMImplementationwill differforeachorganisation.Ataminimum,placing all ofan

organizations content into aplanfor managing contentthroughoutthat contentslifecycle is a baseline ofsuccess.Creatingandmaintainingcorporaterecords inaccordancewitha complianceplanis success.Generatingrevenue bymore effectivelydeliveringserviceto customersis success.Saving moneybypurginghundreds,thousands, orhundredsofthousandsofdocuments from anorganizationsIT infrastructureissuccess.One final note:thegamenever ends.The businessand regulatoryenvironment is inaconstantstateof flux.Newproductsand regulations,improved technology,etc.combine to create a constantlyshiftingenvironmentto whichyourECMplanwillneedtoadapt.

RiskCard

Successful pilot,

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heardaboutthe

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Change

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entfora

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training,and

ownership.

Concept of Operations (ConOps)

Facilitatescommunicationandagreementof stakeholdersto theECMvisionandleadsto permissiontobegintheprojectby ensuringthattheproject contributesto theoverallcontent management and businessstrategies.

ConOps describes:

Futurevision afterprojectimplementation

Organisationalchangesandcontentgovernancestructures

Newbusiness processes,behaviours,andways ofworking

Tools,applications,and ITinfrastructureneeded

6. Business & System Requirements

Understandanddocumentyour

requirements

Stakeholdersneeds mustbe met

Documentrelevantneedsof the

stakeholders

AlignECM systemobjectiveswith

stakeholderstarget outcomes

Enableprogrammeto bescoped,

planned,anddeliveredeffectively

Developarequirementdocument,

whichwillbecomethebasisforthesystemdevelopmentdesign

TheConOpsoutlines theECMvision

Theinformationsurveydescribesthebusinessgoals, processes,andactivities,plusrequiredinformation

Ifavailable,use astandardspecificationorganisationto ensureproperstructureforstakeholderandsurveyresults

Interviewseniorstakeholdersandrepresentativesof theend usercommunity

Drafta businessandsystemsrequirementsspecificationbasedonthe above.Reviewuntilconsensusisgained

8. Users and User Involvement

ECMS needs to hold many detailsabout users

Eachuserhasone-or-morerole/

category

Eachuserisinone ormore

workgroup

Workgroupsfacilitateaccesscontrol

Information on each user generallyincludes:

Contactdetails

Workgroup(s)

Role(s)

Securityclearance

Accessrights byclass / folder

Usersshouldbeinvolvedin theoutlineof thecurrentsituationandneeds,andin thetrialuseofpotentialECMsystems. Real involvement,notlipservice,forinvolvedusersisneededfor success.

Involveduserswillleadto agoodconcept ofoperations and anappropriateECMsystemtomoveintoadetailedtrialwith.

10. Model Offices & Pilots

Model Office

Involvesusers, trainers,contentmanagers,andadminstaffto createa newworking environment,anddevelopnewproceduresandwaysofworking.It helps:

ECMsoftware selection

Refinefunctionalityand user

interface

Thisismoreof alaboratorysetting,

withusersawayfromtheirdesks.

Pilot

Startroll-outofnewECM

environment

Usereal ITinfrastructure

Sit at owndesks,in normal office

Donormalworktasks

Real-worldevaluationof newECM

environment

Providerealisticassessment of

performanceachieved

Testentireproject, notjust

technology

Userfeedback& improvement

suggestionson functionalityandperformance

Refine documentationand training

inlightofexperience

7. Business Classification Scheme

Abusiness classificationscheme(BCS)allowsuserstofile,find,andshareinformation.ABCS is:

Thestructure usedfor organising,

accessing/ retrieving,storing,andmanaging information

Usedtoclassifydocuments&

records

Developinga BusinessClassificationScheme

Viewthe developmentof abusinessclassificationschemein phases:1)determine youroverall approach;2)createahigh-levelviewacrossthe

organisation;3)buildadetailedplanin apilot;4)rolloutin thepilotarea;5) refine and repeat.

Thecriticalsuccessfactorofa

goodBCSisthe timeittakesusers to file orfind information

ABCS willchange

Involve all staffto obtain many

opinions

Itwontbeexactlyrightthe first

time.

Aninformation surveyprovidesapresent-stateofwhat yourcontent is,whereit islocatedwithinyourorganisationandhowwellit isalignedwithbusiness needs.Identifyingthelocationof content improves thebusinesscase whileclarifyingbusinessand systemrequirements.

Aninformationsurveyhelpsidentify:

Whatcontent andbusiness flows

arepresent

Informationgaps (whatcontent is

notpresent)

Howlongshoulditbekept

Howto rationaliseinformation

(eliminateduplication,planningmigration,more effective flow)

PlanningaSurvey

Agreeupon thepurpose andscopeofthesurvey

Decidehowto understandthebusinessgoals,businessprocesses,activitiesand requiredinformation(e.g.,one practicalapproachtoan informationsurveyistostudytheflowofwork).

Agreeupon necessarylevelof

detailsfor collectionsandusers

Determine howto communicate and

motivatemanagersand usersinvolved

Showshow ECM-relatedprojectsupportsbusinessstrategy

Helpsconvinceseniormanagerstosupportproject

Communicatesimportant informationtopeoplein businessandontheECM-relatedproject

Providesclearrecommendationsformakingdecisions

Enablessuccessto bemeasuredandbenefitsrealised

Quantifiedinfinancialterms

Usedforcost-benefitanalysisinbusinesscase

Financialtargetssetand subsequentlymonitored

Quantifiedin non-financialterms

Importantfordifferentiatingbetweenalternatives

Benefitlevelsmaybe assessedsubjectively

Numerictargetsset& monitored

Nonquantifiableorintangiblebenefits

Importantfordifferentiatingalternative

Levelsmaybe assessedsubjectively

Targetsset andmonitoredfor indirectorshadow measure

9. IT Infrastructure

Components

Whenplanning,managing, oroperatinganECMIT infrastructureusingthisstructuredframeworkfor anyanalysiswillhelpyoutoensureallaspectsofintroducingor changingECMareconsideredandaddressed. Mostorganisationshavethe followingITcomponents:

Desktop/ Laptop/ PDA(Otherfront-

enddevices- handheldscanner,etc.)

Network(includeInternet, SAN,LAN,

firewalls)

Server/ Datacentre (includeexternal

services)

Architecture

Eachinfrastructurecomponent(desktop,network,and server)willhaveanarchitecture-setmade upof:

The development architecture - thesetofdisciplinesandtools,eachsupportingaspecifictaskorset oftasksinthedevelopmentprocessforECMinfrastructureprojects.

The execution architecture - thesetofdisciplines, tools,and standardsrequiredtorunan ECMapplicationontheIT infrastructure

The operations architecture - thesetofdisciplines, tools,and standardsrequiredtokeepanECM productionenvironment up& running.

Capability - Eachinfrastructurecomponentwillhaveeachof thethreecapabilities

Process- theprocessrequiredto

functionand operate

Resource/skill- therightpeople,

rightskills

Hardware/softwareassets- the

physicalassets

Policies

Identifythe informationownerand hold

accountable

Determine the lifecycle ofcontent.

Somemustbekept;therestcanbedisposedaccordingto yourpolicy

Informationbelongsto theorganisationandshould beshared withappropriatesecurity&accesscontrols

Management -Alllevelsin anorganisationareaccountablefortheinformationtheyhavecontrol over.

Importantappointments:

ChiefInformation Officer(CIO)

Informationgovernance board

Sub-groupof executiveboard,includeskeydirectors

Programme/ projectowner

Accountableto theexecutive boardfordeliveringexpectedbenefitsof ECM-relatedimplementationproject/programme

InformationManager

Organisationalrolesneeded tomanage corporate memoryandsupportusers, include:

Informationmanagement function

Maintainscorporatebusinessclassificationscheme

Maintains informationand contentmanagement policy

Leads content managementcommunityof practice

Adviseson relevantlegislation

Defines ECMreference information

Ensuresinformationis preserved

Carriesout dispositionreviews

Auditsstaff compliancewithpolicy,standards,andguidelines

Scanning centre

Informationhubs (iHubs)

Informationspecialistsin usergroups

Developmentofcontentmanagementacrosstheorganisation

Refine/ reviseexisting

procedures- refineinlightof experience

Newproceduresand

processes- exploitnew environment

Metadatacapture

Searching& retrieving

Reviseexistingand

addnew workflows

Determinesuccessmeasurements

Identifyand precisely

define expectedbenefits

Establisha benefitsmanagementstructure

Functions,roles,responsibilitiesandcommunications

Assessvalue, impact,

dependencies,risks

Developa benefits

realisationand

trackingplan

Schedulefor benefitdeliveryassessments

Developan ongoingtrainingplan

User& SystemMonitoring

Usertraining revision

Businessprocess

changes

System functionality

Pre-Conditions

Successfulpilot

Requirementsmet

Userssatisfiedwithsystems and ways ofworking

Businesscase valid

Rightpeople inprojectteam

Project managementmethods

Approvalfrom seniormanagement /stakeholders

Plan

Create/ followadisciplinedroll-outandmaintainactivecommunication

Checklistof elementstoaddressin theroll-outplan:

ECMandITdesign

Training development

Datamigration

Useracceptancetesting

Fall-back plan

Analyserisk register

Developand gain

agreement onscenarioswhereback-outmay beneeded

Developand reviewoutline contingencyplans

Producea fallback

planand contingencyplans

11. Roll-out

12. Post Implementation

Rules of the ECM Implementation Game

BenefitC

ard

Enlistthea

idof

consultants

and

systeminte

grators

intheplann

ingand

implement

ationof

anECM

programme

.

Collaboration

Compliance

Continuity

Cost Reduction

ECM_12steps_Lifecycle_U 5/25/07 2:57 pm Page 1

8/11/2019 AIIM 12steps Poster

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PlatinumSponsors

C

opyrightAIIMI

nternational2007

Whether your goal is to meet increasingly complexregulatory requirements or to gain faster access to

your information, planning is the key to anysuccessful ECM implementation. Following these12 steps will help you achieve those goals.

12 Steps to ECM Success -Best Practice for Implementing ECM

12 Steps to ECM Success -Best Practice for Implementing ECM

GoldSponsors

About AIIM - The ECM Association

AIIMEuropeTheiTCentre 8Canalside LowesmoorWharf

WorcesterWR1 2RR

Tel: 01905 727600 Fax: 01905 727609Email:info@aiim.org.ukWeb:www.aiim.org.uk

AIIM is the international authority on Enterprise Content Management(ECM), the technologies used to capture, manage, store, preserve, anddeliver content and documents related to organisational processes. ECMtools and technologies provide solutions to help users with the four Cs ofbusiness: Continuity, Collaboration, Compliance, and Costs.

For over 60 years, AIIM has been the leading non-profit organisationfocused on helping users to understand the challenges associated withmanaging documents, content, records, and business processes. Today,

AIIM is international in scope, independent, implementation-focused, and,as the representative of the entire ECM industry - including users,suppliers, and the channel - acts as the industrys intermediary.

As a neutral and unbiased source of information, AIIM serves the needsof its members and the industry by providing educational opportunities,professional development, reference and knowledge resources,networking events, and industry advocacy.

Information about AIIM can be found at www.aiim.org.uk

AIIM provides:Market Education -AIIM provides unbiased information through the AIIMRoadshow (held throughout the UK); Info Ireland (held in Dublin); AIIMWebinars and AIIM Newsletters.

Professional Development -AIIMs industry education road map offers

business and government professionals a variety of training opportunities.Our ECM & ERM Certificate Programmes provide instruction on theWhy?, What?, and How? of Enterprise Content Management andElectronic Records Management via Web-based and/or classroomcourses.

Peer Networking - Through networking groups, programmes,partnerships, and the Web, AIIM creates opportunities that allow users,suppliers, consultants, and the channel to engage and connect with oneanother.

Industry Advocacy -As an ANSI7 (American National StandardsInstitute) accredited standards development organisation, and a foundermember of the DLM/MoReq2 committee, AIIM acts as the voice of theECM industry in key standards organisations, with the media, and withgovernment decision-makers. Our Industry Watch research reportsprovide intelligent information about user trends and perceptions.

Platinum sponsor profilesEMC2

EMCTowerGreatWestRoadBrentfordMiddlesexTW8 9AN

Contact: HassanKamugisha,LeadDevelopmentRepresentativeEmail: Kamugisha_hassan@emc.com Tel: +44 208 758 6500 Fax: +44 208 758 6500

EMCCorporation(NYSE: EMC)is theworldleader inproducts,servicesand solutionsforinformation managementand storage.Wehelp organisationsextract themaximum valuefromtheir information,atthe lowesttotalcost, acrosseverypoint intheinformationlifecycle.

EMChelpsorganisationsto simplifythetasks involvedinmanaginginformation.The increasedintelligence,protectionandflexibilityweprovidealso helpsto simplifytheinfrastructureon whichinformationresideswhileincreasingthe valueof thisinformation.

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Contact: BusinessDevelopmentTeamTel: +44 (0) 1494 679747 Fax: +44 (0) 1494 679707

OpenTextis themarketleader inprovidingEnterpriseContentManagement(ECM) solutions,witha provenapproachto providingarange oftargetedbusiness andindustrysolutionsthat integratewithenterpriseapplications,enablingyourorganisationto:

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OurLivelinkECM solutionsbringtogethercollaboration,content,and processtechnologiesintointegratedsolutionsthat workharmoniouslytocaptureideas, experiences,and knowledgetomanage thecompletelifecycleof electronicdocuments,from theircreationtoarchive andeventualdeletion.

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Tower Software (UK) LtdTowerHouseOaklandsParkWokinghamBerkshireRG41 4AL

Contact: SandraGrinham,BusinessDevelopmentExecutiveEmail: sandra.grinham@towersoft.co.uk Tel: +44 (0) 1189 771212 Fax:+44 (0) 1189 795444

TOWERSoftware,a provenenterprisecontentmanagement(ECM)provider,deliverselectronicdocumentandrecordsmanagement(EDRM)solutions.TOWERSoftwaresaward-winningsolutionsempowerorganisationsto manageandsecuretheirvitalinformationassets.The TRIMContext(r)solution isa single,integratedplatformthatmanages businessinformationthroughoutitscompletelifecycle.By relyingonits provendomainexpertise,strong strategicpartnerships,and powerfulsolutions,TOWERSoftwareenablesorganisationstoimprove theaccuracyof informationonwhich businessdecisionsaremade; maximiseefficiencybyfindingbusinesscritical informationmorequicklyand easily;andachieveand maintainstandardscomplianceacrossindustries,resultinginsustainedcompetitiveadvantage.TOWERSoftwareis aprivatelyheld companywithoperationsin NorthAmerica,Europe and Asia Pacific. Formore information,email emea@towersoft.co.uk

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FileNet, an IBM CompanyWatersideHouseCowleyBusinessParkHighStreetCowleyUxbridgeUB82F

Contact:Amy JonesEmail: amy.jones@uk.ibm.com Tel: +44 (0)1895 207 300 Fax: +44 (0)1895 207 365

FileNet,an IBMcompany,helpsorganizationsmake betterdecisionsbymanagingcontent andprocessesthat drivetheirbusiness.FileNetsEnterpriseContentManagement(ECM)solutions allowcustomersto buildandsustain competitiveadvantagebymanagingcontentthroughouttheirorganizationsand streamliningtheir businessprocesses.

FileNetECM solutionsaredesignedto deliveracomprehensivesetof capabilitiesthat integratewithexistinginformationsystemstoprovide cost-effectivesolutionsthat solvereal-worldbusinessproblems.

FileNetP8 offersthe followingproductsuites:

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Hyland Software28500 Clemens RoadWestlake,Ohio 44145USA

Contact: NicoleBuehlerEmail: nicole.buehler@onbase.com Tel: +1 440.788.5000 Fax: +1 440.788.5100

Hyland Software Inc.is one of the leading independent vendors inthe enterprise content management (ECM) software market.Thecompanywasfoundedin 1991andhas morethan 600employeeslocatedat itsglobal headquartersin Westlake,Ohio,USA andinternational offices in Sao Paulo,Brazil and London, England.Hyland and its international network ofapproximately200 OnBase

AuthorisedSolutionProvidersservein excessof 6,200organisationsin33 countries.Theseorganisationsrepresentawide rangeofindustries,includingfinancialservices,healthcare,manufacturing,education,retail,transportationandgovernment.Hylandshighcustomersatisfactionis exhibitedbyits 97%maintenancerenewalrate.

www.onbase.co.uk

OITUK LtdHammond CloseNuneatonWarwickshireCV11 6RY

Contact: PaulineGreenEmail: sales@oituk.com Tel: +44 (0)2476 254940 Fax: +44 (0)2476 382319

OITUKLtd.,specializesin providingC-CubeEDM& Workflowsolutionsthatencompassimaging, electronicdocumentandrecordsmanagement,workflow,portal-basedbusinessapplicationsandcollaborationfacilities.

Systemsscalefrom smalldepartmentalapplicationstolarge enterprise-widesolutions.The C-CubemodulesincludeWeb Portal,ElectronicForms,ContentSearching,and RecordsManagement,offering specialisedsolutions, for:

Legal ComplianceInvoiceProcessing HealthRecordsManagement LocalAuthorityApplicationsCustomerService CentresHuman ResourceManagement InformationPortals

OITUKseesdialogueas thecornerstoneof asuccessfulproject.As ateam oftalentedprogrammers,developersandother ITSpecialists- OITUKstaffhave awealth ofexperienceand marketknowledge.

www.oituk.com

Gold sponsor profiles

PTCInnovationHouseHarvestCrescent

FleetHampshireGU51 2QR

Contact: DarinWelfare, RegionalDirectorEmail:aiimposter@ptc.com Tel: +44 (0)1252 817 600 Fax: +44 (0)1252 817 454

QualityPublicationsDriveProductSuccess-A keycomponentofyourECMstrategy

PTCsintegral dynamicpublishingsolutions leverageindustry-leading Arbortext& Windchilltechnologieshelping youeliminatewaste,rework&redundantdesktoppublishingprocesses.BoostyourECMstrategybyincreasedqualityofinformation;viewthe FirstIntegral DynamicPublishingSolution demo:www.ptc.com/go/aiimposter

www.ptc.com

The Content GroupContentHouseSt Jamess PlaceCranleighSurreyGU6 8RP

Contact: EmilyThorpe, ECMSolutionsCo-ordinatorEmail:ethorpe@thecontentgroup.co.uk Tel: +44 (0) 1483 275588 Fax: +44 (0) 1483 273855

TheContentGroupis theonestopsourcefortheprovisionofintegratedEnterpriseContentManagement(ECM)Solutionsthat enableorganisationsto gaincompetitiveadvantage, improveoperationalefficiency, ensurecompliance andreducerisk.

Bypartneringwiththemarketleadingsoftwareproviders,combinedwithunparalleledECMexpertise,TheContentGroupdeliversto organisationsthe mostcomprehensiveend toend ECMSolutions.

www.thecontentgroup.co.uk

Nuxeo82cHolland RoadKensingtonLondonW14 8BN

Contact:ArnaudLefevre, VPSales &MarketingEmail:al@nuxeo.com Tel: +44 (0)207 043 7933

NuxeoisthepioneerandleaderinOpenSourceECM.ThecompanysNuxeo5platformaddressesthewholescopeofECMand transformscontentinto avaluable assetby improvingbusinessprocess efficiency,leveragingteamwork andcollaborationand ensuringregulatory compliance.Nuxeo5 isdesigned forextensibility,ease ofconfiguration andinteroperabilitywithinan existingIT infrastructure.

www.nuxeo.com

Benefits of becoming ECM Practitioner, Specialist, and Master:Position yourselfto betomorrowsleaderby enhancingyourbusinessand professionalskills

Learn globalbestpracticesfor planningandimplementingECM

Discoverreal worldsolutionsand bestpracticesforchallengesyou face

Learnfromexpertsinthefieldwhoareabletoansweryourquestionsandaddressyourcomments

Who should attend:Business ManagersIT Managers/TechnicalStaff

Records ManagersInformationArchitects

RegulatoryStaff ImplementationTeams

Solution ProvidersConsultants

ServiceProviders

PricingPricingforthe AIIMEnterpriseContent ManagementCertificateProgrammeincludesattendance(onlineorin-personclasses)for oneindividual,an ECMworkbook,checklistsand resourceguide;andaccess tosupportingECMweb courses.AIIMProfessionalMembersreceivea discountonall coursesandprogrammerates. Visit www.aiim.org/trainingfor details.

In-housecoursescanbearrangedandcanbecosteffectivewheremorethan7peopleneedtobetrained.Bulk purchaseof on-linelicencesis alsopossible.

Why ECM?ECMStrategicWorkshop-1-dayexecutiveawarenessworkshopTheStrategicworkshopprovidesa clearoverviewandexplanationof ECMand itskey componentsinordertoset thescene forthe detailedexaminationofimportantconceptsand actualimplementations.Itprovidesyouthe knowledgeandtools togain ownershipandsupportfrom seniorexecutivesandusers.

What is ECM?ECMPractitioner-14online modulesor 2-daytrainingclass

TheECM PractitionerCertificateProgrammecoversthe informationlifecycleandrelatedconceptssuch aselectronicdocumentmanagement,collaboration,businessprocessmanagement,and electronicrecordsmanagement.

How to Implement ECM12online modulesor 2-daytrainingclassTheECM SpecialistCertificateProgrammecoversthe implementationand relatedprocessessuchasanalysingbusinessrequirements,developinga businesscase,and planningtheimplementationincludingchangemanagement.

Putting it all Together4-daytrainingclassTheECM MasterCertificateProgrammecomprisesmainelementsfrom theabovestrategicworkshop andcertificateprogrammesin additiontoa casestudyexercise.The courseprovidescompletecoverageofenterprisecontentmanagementforprofessionalsworkingin boththe publicandprivatesector.

Enroll in the programme today to get a deeper understanding of:

The AIIM Enterprise Content Management (ECM) Certificate Programme is designed from globalbest practices among AIIMs 60,000 members. The programme covers the strategies, tools and

technologies used to capture, store, manage, preserve and deliver information in support ofbusiness processes. This programme was developed in partnership with Cornwell Management

Consultants and The Oxford Group.

The ECM Practitioner, Specialist, and Master programmes lead to highly regarded AIIM designations.This is a new AIIM standard for industry professionalism and knowledge. By earning thesedesignations, you can call yourself an AIIM ECM Practitioner, Specialist, and/or Master. You can usethe associated logo and title on your business card, email signature, web page, etc. The StrategicWorkshop does not lead to any AIIM designations.

AIIM Enterprise Content Management Certificate Programme

AIIM Education Advisory GroupAIIMsECM Certificateprogrammeisdesignedfrom identifiedtrendsandglobal bestpracticesamongour morethan 50,000membersacrossthe world.Thecontent isdefinedand reviewedbyour EducationAdvisoryGroupsin theUSand Europe,constructedofseveralmember companiesincluding:

@doc Adobe BoozAllen HamiltonCanon CornwellManagementConsultants CreditSuisseFirstBostonDocubase DoculabsEMC DocumentumFBI FileNet Gartner GimmalGroup GlaxoSmithKlineHummingbirdHylandSoftware JPMorganChase KentStateUniversity MarionCountyHealthDept. NHSNationalServicesScotland Ricoh OpenText OvumSAP StellentTheCabinetOfficeof UKTheNational

ArchivesofUK TIAA-CREF TowerSoftware USDistrictCourts PwC Xerox GlobalServices

Vi si t www.ai im.org/ t rain ing for detai ls

Stay informed to get ahead

Become an AIIM Professional Memberand join the AIIM network

AIIM Professional Membership is designed forindividuals in user organisations whether in thepublic or private sector.

Benefits include networking, educationalopportunities, advice, discounts, magazines and amyriad of other resources that focus on enhancingthe knowledge of industry professionals.

Professional membership in AIIM will ensure thatyou stay informed about technologies, provideopportunities to build business relationships and

lay the foundation to advance your career.

Keep up to date

Keep in touch

Improve your professional status

Access to the AIIM ECM Toolkit

for further information visit:

www.aiim.org.uk

Profess iona lMembersh ip

AIIM - the global enterprise content management association

AIIM(TheAssociationforInformationandImageManagement)representsyourindustryona globalbasisastheindependentvoiceof theEnterpriseContentManagementIndustry.

ThebenefitsofbeinganAIIMProfessionalMember include:

Free Bi-monthly

E-DOC Magazine

Members Forum

Best Practice Guides

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