Movistar www.acninc.com.mx
Another great way to grow your business
ACN SERVICES
ACN SERVICES– MOVISTAR
• ACN is the largest direct seller of communications services in the world.
• A telecommunications pioneer for over 20 years.
• Millions of customers acquired in 23 countries and more to come being México the country number 24th
Worldwide Presence
ACN SERVICES– MOVISTAR
• A global telecommunications leader.
• Presence in 26 countries over the world.
• More than 306 million of customers worldwide
Worldwide presence > Leaders in Latin America • 65% of their worldwide customers are from Latin America
• Wide coverage service all over México
• More than 20 million of satisfied customers in México
ACN SERVICES– MOVISTAR
Smartphones and contract plans are taking over the market
• México has traditionally been a prepaid marketplace but smartphones and data usage are changing the world.
• Enormous market opportunity. Sales of smartphones and contract plans in Mexico have doubled YOY for the past 5 years.
• ACN is launching with Telefonica contract plans: 12, 18, 24 month service.
• Why? Contract plans are the wave of the present and future: better rates, connectivity and mobile devices.
Join the smartphone and data market revolution!
ACN SERVICES– MOVISTAR
Movistar’s Gigamove mobile plan The most attractive plans in the market
Get a FREE Spotify premium license with any of these plans
Spotify Premium All text messages are only available nationwide
Universal SMS
The minutes are only valid for use in Mexico, United States and Canada.
Universal minutes
• The longer the contract term, the lower the monthly rates and better the device selection.
• You can acquire a plan with cash instead of a credit card
• More savings in a mobile devices when the plan its payed with credit card
ACN SERVICES– MOVISTAR
Remember to show your clients our attractive promotions
• Bigger opportunity to acquire new clients.
• Special prices over a selected option of mobile devices only valid for a limited time
• All promotions are based over mobile devices and not over mobile plans
• Remember to check the ACN Back office frequently for the most current Movistar promotions available
Available only at ACNs Backoffice Exclusive Promotions
ACN SERVICES – MOVISTAR
Keep your existing mobile Telephone number!
Movistar Portability
Portability Company
X
What is Portability? Portability service offers you:
• Change from one mobile company to another.
• Acquire new clients that wants to change to movistar.
Its suggested that:
• That the client is close on ending his contract with the other mobile company.
• Fill out the Portability Request Form that appears in your Movistar Order Form Kit.
*Portability its only valid for the moment with the acquisition of a new device (NO BYOD).
ACN SERVICES– MOVISTAR
Exclusive for the acquisition of mobile devices clients
Compensation Plan
• The Mobile Customer Acquisition Bonus of 30% is paid to the IBO who acquired the mobile customer.
• The Mobile Customer Acquistion Bonus is paid based on the CV of the Mobile Plan selected by the Customer
IBO Sponsor / Mobile
Team Leader
Executive Team Leader
Senior Team Leader
Team Coordinator
Regional Director
Regional Vice
President
Senior Vice
President
Open Line 30% 5% 5% 5% 10% 5% 5% 5%
1st Generation 5% 4% 4% 5%
2nd Generation 2%
TC RVP TL ETL STL RD SVP
ACN SERVICES– MOVISTAR
Mobile Comissionable Value Based over the selected Plan selected by the client
• Payed directly to the IBO who acquired the client
• 30% over the value mentioned in this table
Client Acquisition Mobile Bonuses Movistar Plan
Terms CV –
Comissionable Value
Gigamove 1 18 months $750 24 months $750
• There is NO comission payments when the portability process its done from a prepaid Movistar to a postpaid Movistar .
• This comisssions are only applicable when portability process is made within different mobile companies.
For Portability please consider:
ACN SERVICES– MOVISTAR
An easy to follow process
Steps for a succesful process
IBO offers
available, plans,
promos and devices
ACN validates
and submits
order forms Movistar
activates the service
Client receives mobile device
• All information gets deliver direclty to Movistar
• Client selects the device the plan or promo • IBO download the Movistar Order Form Kit
with Client information • IBO mails the Forms and documentation
directly to ACN
• Receives and validates documentations • Communicate credit terms and
conditions to ACN (And then ACN to the client)
• Client proceeds with the payment
• Movistar ships the mobile device directly to the client.
ACN SERVICES– MOVISTAR
Steps for a succesful process Activity Timing
ACN validate order forms & required personal documentation 24 hours
ACN submit order and personal documentation to Telefonica. Telefonica validate the order, personal information and communicate credit terms and conditions. 4 hours
ACN present credit terms and conditions to the Customer
Customer comunicate if accepts credit Terms and conditions 72 hours
Telefonica confirm payment receipt and activates the service 24 hours
Telefonica delivers the mobile device directly 72 hours
*Pursuant to the ACN Mexico Policies & Procedures, customers/applicants must complete and sign their own order forms and applications. IBOs may assist their customers/applicants with the forms.
ACN SERVICES– MOVISTAR
Check the status of any active order
Better follow-up for you and your clients
ACN will be communicating via this backoffice the status or additional documents or information needed for the process
Discover when your client service has been successfully activated
Track your Mobile Devices order status Available at ACNs Backoffice
ACN SERVICES– MOVISTAR
Status Definitions Possible order status that will appear in your Back Office
STATUS REASON CODE DEFINITION ACTION REQUIRED
Incomplete Order Received Order has been received by ACN No action required at this time
Incomplete More Info Requested Additional information required in order to validate paperwork Please call IBO Service Desk at ?? to provide additional information required.
Incomplete In Credit Check Order has been submitted to Telefonica and is awaiting credit check results No action required at this time
Incomplete Presenting Terms and Conditions ACN is in the process of presenting the Terms and Conditions of Movistar
Service to the IBO/customer No action required at this time, however you may wish to follow up with the
customer to assist with finalizing the order
Incomplete Customer Cancelled Customer has declined the Terms and Conditions and does not wish to proceed
with Telefonica service Should the customer wish to activate the service in future, a new order will be
required
Incomplete Awaiting Payment Customer has accepted Terms and Conditions and has been advised on how to
make payment. Payment is required within 30 days of acceptance of Terms and Conditions
Please remind customer to make payment in a timely fashion. Customer volumes do not count for qualifications until payment successfully received
Incomplete Payment Received Customer has successfully paid for Movistar service. Device activation is in
progress No action required at this time
Incomplete Device(s) Shipped Movistar has shipped all devices associated with the order to the Customer No action required at this time
Incomplete Device(s) Received Customer has received all devices associated with his order No action required at this time
Complete Active The customer's service has been successfully activated No action required at this time. Volumes are now counting for qualifications
Purged Deactivated
DISCOVER A DIFFERENT WAY TO GROWTH YOUR BUSINESS MOVISTAR – SHARED, LIFE IS MORE