Movistar www.acninc.com.mx

Another great way to grow your business

ACN SERVICES

ACN SERVICES– MOVISTAR

• ACN is the largest direct seller of communications services in the world.

• A telecommunications pioneer for over 20 years.

• Millions of customers acquired in 23 countries and more to come being México the country number 24th

Worldwide Presence

ACN SERVICES– MOVISTAR

• A global telecommunications leader.

• Presence in 26 countries over the world.

• More than 306 million of customers worldwide

Worldwide presence > Leaders in Latin America • 65% of their worldwide customers are from Latin America

• Wide coverage service all over México

• More than 20 million of satisfied customers in México

ACN SERVICES– MOVISTAR

Smartphones and contract plans are taking over the market

• México has traditionally been a prepaid marketplace but smartphones and data usage are changing the world.

• Enormous market opportunity. Sales of smartphones and contract plans in Mexico have doubled YOY for the past 5 years.

• ACN is launching with Telefonica contract plans: 12, 18, 24 month service.

• Why? Contract plans are the wave of the present and future: better rates, connectivity and mobile devices.

Join the smartphone and data market revolution!

ACN SERVICES– MOVISTAR

Movistar’s Gigamove mobile plan The most attractive plans in the market

Get a FREE Spotify premium license with any of these plans

Spotify Premium All text messages are only available nationwide

Universal SMS

The minutes are only valid for use in Mexico, United States and Canada.

Universal minutes

• The longer the contract term, the lower the monthly rates and better the device selection.

• You can acquire a plan with cash instead of a credit card

• More savings in a mobile devices when the plan its payed with credit card

ACN SERVICES– MOVISTAR

Remember to show your clients our attractive promotions

• Bigger opportunity to acquire new clients.

• Special prices over a selected option of mobile devices only valid for a limited time

• All promotions are based over mobile devices and not over mobile plans

• Remember to check the ACN Back office frequently for the most current Movistar promotions available

Available only at ACNs Backoffice Exclusive Promotions

ACN SERVICES – MOVISTAR

Keep your existing mobile Telephone number!

Movistar Portability

Portability Company

X

What is Portability? Portability service offers you:

• Change from one mobile company to another.

• Acquire new clients that wants to change to movistar.

Its suggested that:

• That the client is close on ending his contract with the other mobile company.

• Fill out the Portability Request Form that appears in your Movistar Order Form Kit.

*Portability its only valid for the moment with the acquisition of a new device (NO BYOD).

ACN SERVICES– MOVISTAR

Exclusive for the acquisition of mobile devices clients

Compensation Plan

• The Mobile Customer Acquisition Bonus of 30% is paid to the IBO who acquired the mobile customer.

• The Mobile Customer Acquistion Bonus is paid based on the CV of the Mobile Plan selected by the Customer

IBO Sponsor / Mobile

Team Leader

Executive Team Leader

Senior Team Leader

Team Coordinator

Regional Director

Regional Vice

President

Senior Vice

President

Open Line 30% 5% 5% 5% 10% 5% 5% 5%

1st Generation 5% 4% 4% 5%

2nd Generation 2%

TC RVP TL ETL STL RD SVP

ACN SERVICES– MOVISTAR

Mobile Comissionable Value Based over the selected Plan selected by the client

• Payed directly to the IBO who acquired the client

• 30% over the value mentioned in this table

Client Acquisition Mobile Bonuses Movistar Plan

Terms CV –

Comissionable Value

Gigamove 1 18 months $750 24 months $750

• There is NO comission payments when the portability process its done from a prepaid Movistar to a postpaid Movistar .

• This comisssions are only applicable when portability process is made within different mobile companies.

For Portability please consider:

ACN SERVICES– MOVISTAR

An easy to follow process

Steps for a succesful process

IBO offers

available, plans,

promos and devices

ACN validates

and submits

order forms Movistar

activates the service

Client receives mobile device

• All information gets deliver direclty to Movistar

• Client selects the device the plan or promo • IBO download the Movistar Order Form Kit

with Client information • IBO mails the Forms and documentation

directly to ACN

• Receives and validates documentations • Communicate credit terms and

conditions to ACN (And then ACN to the client)

• Client proceeds with the payment

• Movistar ships the mobile device directly to the client.

ACN SERVICES– MOVISTAR

Steps for a succesful process Activity Timing

ACN validate order forms & required personal documentation 24 hours

ACN submit order and personal documentation to Telefonica. Telefonica validate the order, personal information and communicate credit terms and conditions. 4 hours

ACN present credit terms and conditions to the Customer

Customer comunicate if accepts credit Terms and conditions 72 hours

Telefonica confirm payment receipt and activates the service 24 hours

Telefonica delivers the mobile device directly 72 hours

*Pursuant to the ACN Mexico Policies & Procedures, customers/applicants must complete and sign their own order forms and applications. IBOs may assist their customers/applicants with the forms.

ACN SERVICES– MOVISTAR

Check the status of any active order

Better follow-up for you and your clients

ACN will be communicating via this backoffice the status or additional documents or information needed for the process

Discover when your client service has been successfully activated

Track your Mobile Devices order status Available at ACNs Backoffice

ACN SERVICES– MOVISTAR

Status Definitions Possible order status that will appear in your Back Office

STATUS REASON CODE DEFINITION ACTION REQUIRED

Incomplete Order Received Order has been received by ACN No action required at this time

Incomplete More Info Requested Additional information required in order to validate paperwork Please call IBO Service Desk at ?? to provide additional information required.

Incomplete In Credit Check Order has been submitted to Telefonica and is awaiting credit check results No action required at this time

Incomplete Presenting Terms and Conditions ACN is in the process of presenting the Terms and Conditions of Movistar

Service to the IBO/customer No action required at this time, however you may wish to follow up with the

customer to assist with finalizing the order

Incomplete Customer Cancelled Customer has declined the Terms and Conditions and does not wish to proceed

with Telefonica service Should the customer wish to activate the service in future, a new order will be

required

Incomplete Awaiting Payment Customer has accepted Terms and Conditions and has been advised on how to

make payment. Payment is required within 30 days of acceptance of Terms and Conditions

Please remind customer to make payment in a timely fashion. Customer volumes do not count for qualifications until payment successfully received

Incomplete Payment Received Customer has successfully paid for Movistar service. Device activation is in

progress No action required at this time

Incomplete Device(s) Shipped Movistar has shipped all devices associated with the order to the Customer No action required at this time

Incomplete Device(s) Received Customer has received all devices associated with his order No action required at this time

Complete Active The customer's service has been successfully activated No action required at this time. Volumes are now counting for qualifications

Purged Deactivated

DISCOVER A DIFFERENT WAY TO GROWTH YOUR BUSINESS MOVISTAR – SHARED, LIFE IS MORE