About KeolisAmey Docklands
TheKADfranchisestartedon7December2014andrunsto2021ItisajointventurebetweenKeolisandAmey
• Keolis (70% of KAD)
• Solely operate in the transport industry
• Established in 15 countries
• Part of Joint Ventures operating major Train Operating Companies in the UK (Southeastern, London Midland, GoviaThameslink Railway)
• Operate the Nottingham Tram system
…and of course the Docklands Light Railway
• Amey (30% of KAD)
• Operates over 320 contracts
• Over 21,000 employees
• Significant expertise in UK rail infrastructure and asset management
• One of the world’s leading infrastructure management companies
KAD’s franchise role
• Operation of the DLR service including:• over 1,500 train services daily• 370,000 passenger journeys per weekday• management of 45 stations• incident response• management of two depots
• Maintenance of:• 149 trains• All infrastructure excl. Mudchute – Lewisham
• Project Assurance
• Operational Safety Certificate
• Revenue Protection
• Community Programme
Franchise commencement
95%ofemployeescontinuedintonewfranchise
Significantchange
Safetyperformancepositive
Warningsignsthatattitudes,valuesandbehavioursnotconsistentwithKADvalues
Feelingthatsafetyculturecouldbeimproved
Safetyculturesurveyundertaken
Safety Culture Survey
• Carried out between September and November 2015
• Supported by independent Safety Culture Consultancy
• Mixed method approach
• 63% response rate
• Survey split over four departments and eight elements
Key findings
Strongownershipandpersonalaccountabilityforsafety
Proactiveapproachtochallengingunsafebehaviour
Performancecanbeseentotakepriorityoversafety
ProceduresandMaintenanceTaskInstructionsrequiredevelopment
Incidentinvestigationsattributedblameratherthanfindingarootcause
Limitedrecognitionforgoodsafetyperformance
Initial action taken
Feedback to SMT
Consistent messaging
through Internal Comms
Detailed briefs to
KAD Safety Reps
Safety Culture Survey actions
Improvement activities underway:
• Safety and accident investigation training
• Bespoke H&S legislation training
• Safety Representatives’ roadshows
• MTI and SOP review
• Periodic Safety & Team Brief
• Incident Reporting System
• Safety moment
Safety communication
Confidential reporting
• Strong in-house Incident Reporting System
• Number of reports steadily increasing
• Confidentiality in existing system
But what else could we do?
• Give employees every opportunity to report incidents
• Support the increasing maturity of the safety culture within KAD
• Ensure issues are raised and dealt with quickly
• Align with best practice in Industry
• CIRAS implemented in November 2015
Next steps
ImplementationofImprovementPlan
DevelopmentofSafetyCultureImprovement
Plan
Detaileddepartmentalbriefings
• EmployeeCharter• DSEComputerBasedTraining• CMSandtrainingactivities• VisibleLeadershiptours• H&SCommsstrategy• Employeerecognition:
• AnnualSafetyAwards• Safety‘ideasofthemonth’• Safetyperformancekeycomponentof
PDRprocess
Thank you
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