About KeolisAmey Docklands

TheKADfranchisestartedon7December2014andrunsto2021ItisajointventurebetweenKeolisandAmey

• Keolis (70% of KAD)

• Solely operate in the transport industry

• Established in 15 countries

• Part of Joint Ventures operating major Train Operating Companies in the UK (Southeastern, London Midland, GoviaThameslink Railway)

• Operate the Nottingham Tram system

…and of course the Docklands Light Railway

• Amey (30% of KAD)

• Operates over 320 contracts

• Over 21,000 employees

• Significant expertise in UK rail infrastructure and asset management

• One of the world’s leading infrastructure management companies

KAD’s franchise role

• Operation of the DLR service including:• over 1,500 train services daily• 370,000 passenger journeys per weekday• management of 45 stations• incident response• management of two depots

• Maintenance of:• 149 trains• All infrastructure excl. Mudchute – Lewisham

• Project Assurance

• Operational Safety Certificate

• Revenue Protection

• Community Programme

Franchise commencement

95%ofemployeescontinuedintonewfranchise

Significantchange

Safetyperformancepositive

Warningsignsthatattitudes,valuesandbehavioursnotconsistentwithKADvalues

Feelingthatsafetyculturecouldbeimproved

Safetyculturesurveyundertaken

Safety Culture Survey

• Carried out between September and November 2015

• Supported by independent Safety Culture Consultancy

• Mixed method approach

• 63% response rate

• Survey split over four departments and eight elements

Key findings

Strongownershipandpersonalaccountabilityforsafety

Proactiveapproachtochallengingunsafebehaviour

Performancecanbeseentotakepriorityoversafety

ProceduresandMaintenanceTaskInstructionsrequiredevelopment

Incidentinvestigationsattributedblameratherthanfindingarootcause

Limitedrecognitionforgoodsafetyperformance

Initial action taken

Feedback to SMT

Consistent messaging

through Internal Comms

Detailed briefs to

KAD Safety Reps

Safety Culture Survey actions

Improvement activities underway:

• Safety and accident investigation training

• Bespoke H&S legislation training

• Safety Representatives’ roadshows

• MTI and SOP review

• Periodic Safety & Team Brief

• Incident Reporting System

• Safety moment

Safety communication

Confidential reporting

• Strong in-house Incident Reporting System

• Number of reports steadily increasing

• Confidentiality in existing system

But what else could we do?

• Give employees every opportunity to report incidents

• Support the increasing maturity of the safety culture within KAD

• Ensure issues are raised and dealt with quickly

• Align with best practice in Industry

• CIRAS implemented in November 2015

Next steps

ImplementationofImprovementPlan

DevelopmentofSafetyCultureImprovement

Plan

Detaileddepartmentalbriefings

• EmployeeCharter• DSEComputerBasedTraining• CMSandtrainingactivities• VisibleLeadershiptours• H&SCommsstrategy• Employeerecognition:

• AnnualSafetyAwards• Safety‘ideasofthemonth’• Safetyperformancekeycomponentof

PDRprocess

Thank you