APMG International Webinar
A recipe for effective Change ManagementWednesday 23 July 2014 / 13:00 BST (London, UK)
Presenter: Melanie Franklin, AgileChangeManagement Ltd
SUPPORTING WEBINAR RECORDING AVAILABLE AT: WWW.APMG-INTERNATIONAL.COM/WEBINARS
Agenda
• Welcome & introduction– Mark Constable, APMG International
• A recipe for effective Change Management– Melanie Franklin
AgileChangeManagement Limited
• Q&A
• Further information
• Close
About APMG International
• Global examination & accreditation institute• Examination Institute (EI) for the AXELOS Global Best Practice
portfolio (ITIL®, PRINCE2®, MSP®, etc)• Extensive portfolio of professional management certification
schemes aimed at improving business processes, capability and results
• Work with key industry partners (e.g. AXELOS, IAITAM, IPMA, ISACA, itSMF, DSDM Consortium) to promote best practice
• 300+ Accredited Training (ATOs) and Consulting (ACOs) organizations with 1500+ approved trainers and consultants
• 18000+ candidates per month• Full details at www.APMG-International.com
Your presenter….Melanie Franklin has been responsible for the successful delivery of effective change and for creating environments that support transformational change for over twenty years. She was awarded Accredited Change Manager status by the Change Management Institute in 2013 and her 8th book, ‘Agile Change Management’ was published by Kogan Page in March 2014.
ModeratorMark Constable is a Marketing Executive at APMG-International with over 8 years experience at the company.
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Objectives
• Identify how change management is becoming a recognised profession
• Define the core skills of an effective change practitioner
• Review the APMG-International Change Management Foundation and Practitioner qualification
agilechangemanagement.co.uk © 2014
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Why is change such a hot topic?
agilechangemanagement.co.uk © 2014
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Organisational change – old world
Project lifecycle: physical project deliverables
Change lifecycle: people centred activitiesHR change
Benefits realisedIT/Ops/Facilities
change
agilechangemanagement.co.uk © 2014
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Project lifecycle Change lifecycleChange idea
Design
Develop
Test
Organisational change – new world
agilechangemanagement.co.uk © 2014
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So much change, so little time!
• Regulatory changes 37%• Increasing competition
33%• New technology 32%• New customer needs 31%• Industry consolidation
28%http://images.forbes.com/forbesinsights/StudyPDFs/Medidata_Transformational_Change_REPORT.pdf
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Change capability = competitive advantage• BCS (Chartered Institute of IT) – 26% of respondents rated
change management as the top skill• Conference Board - CEO Challenges 2014: change leadership• CIPD – “57% of organisations will concentrate on changing
organisational culture in 2014”• PWC 16th Global CEO Survey - “threats to business just keep
coming, the only way to survive is for organisations to become agile and adaptable”
• IBM 2012 Global CEO Study – 84% of organisations that outperform peers in revenue growth and profitability ‘translate insights into action better than their peers’
• More sources - http://www.agilechangemanagement.co.uk/wp-content/uploads/2014/05/Useful-sources-of-change-management-information.pdf
agilechangemanagement.co.uk © 2014
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Examples of change capability
agilechangemanagement.co.uk © 2014
http://www.agilechangemanagement.co.uk/blog/apm-sig-engaging-change/http://www.agilechan
gemanagement.co.uk/blog/harriet-green-advises-transformation/
https://www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=5&ved=0CEgQFjAE&url=http%3A%2F%2Fwww.connectingforhealth.nhs.uk%2Fsystemsandservices%2Ficd%2Finformspec%2Fp3m%2Fresource%2Fdevelopment%2Frole%2Fchange.doc&ei=D37PU5P1GOi70QWR1YH4Aw&usg=AFQjCNHAgR6ei90rH3UFooUyi24IpyjMBQ&sig2=J6AkcM9cd-RuMVtdAA9tLA
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Change Management as a recognised profession
agilechangemanagement.co.uk © 2014
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Increasing professionalism
19721969 20112004 2014
agilechangemanagement.co.uk © 2014
http://www.apm.org.uk/group/enabling-change-sig?view=pages
http://www.acmpglobal.org/
https://www.change-management-institute.com/
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Increasing popularity of qualifications
agilechangemanagement.co.uk © 2014
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Core skills for change practitioners
agilechangemanagement.co.uk © 2014
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Required competencies and skillsMethods & Structure
• Strong business change focus• Ability to create a Change Delivery culture• Confident with ambiguity that comes from
working within a Change environment• Implement a change management process
Analysis & Planning
• Business readiness planning • Process re-engineering• Conduct impact assessments
Engagement & Communication
• Experienced in building relationships and influencing stakeholders
• Identify change champions• Facilitate stakeholder workshops
Delivery & Implementation
• Delivering process change, workflow change & cultural change
• Driver of Change with strong ‘can do’ attitude
agilechangemanagement.co.uk © 2014
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Building your capability to lead change
agilechangemanagement.co.uk © 2014
http://www.agilechangemanagement.co.uk/videogallery/building-your-capability-to-lead-change/
Personal qualities
Context
Subject matter expertise
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Supporting individuals through change
MBTI
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Building effective change teams
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Aligning change to organisational culture
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Leading Change
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Benefits of the change course http://www.agilechangemanagement.co.uk/blog/change-management-course-is-practical/
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Change Management Foundation and
Practitioner Course
agilechangemanagement.co.uk © 2014
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Practitioner Examination
Foundation & Practitioner Course Route Map
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Foundation Examination
Change Context
Approaches to change
Personality and change
Supporting individuals
Team effectiveness
Leadership for teams
Individuals and teams
Organisational approaches
Organisational metaphors
Leadership styles
Leadership roles
Emotional intelligence Coaching Listening and
feedback
FacilitationAction learning
Strategic change
Complex change tools
Change readiness
Stakeholder engagement
Leadership phases
agilechangemanagement.co.uk © 2014
http://www.agilechangemanagement.co.uk/blog/training-course-quality-criteria/
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Examination informationFoundation
One hour
60 questions
Multi-choice
Closed book
50%
Duration
No. ofquestions
Question type
Style
Pass mark
Practitioner
Three hours
4 questions divided into parts
Multi-choice, Multiple Response, Matching, Assertion/ReasonOpen book
50%
agilechangemanagement.co.uk © 2014
Further information• APMG-International website:
– www.apmg-international.com
• APMG Change Management qualification scheme– www.apmg-international.com/ChangeManagement
• “Making Sense of Change Management” (recommended reading)– www.apmg-businessbooks.com
• Melanie
http://www.linkedin.com/company/apmg-international @APMG_Inter
www.agilechangemanagement.co.uk
http://uk.linkedin.com/in/melaniefranklin1/
AgileCM
@AgileMelanie
Want to hear more from Melanie?
When: Thursday 18 September / 13:00 BST (London, UK)
Register at: apmg-international.com/webinars
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