Download - 2Ring HISTORICAL & REAL-TIME REPORTING (Cisco UCCX, UCCE) - slide deck

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Page 1: 2Ring HISTORICAL & REAL-TIME REPORTING (Cisco UCCX, UCCE) - slide deck

WE TURN DATA INTO INFORMATION

2Ring REPORTINGProfessional Services

Page 2: 2Ring HISTORICAL & REAL-TIME REPORTING (Cisco UCCX, UCCE) - slide deck

2Ring ..Who are we? What do we do?

» Founded in 2001› EMEAR headquarters in Slovakia, EU› North American headquarters in Sacramento, CA

» Offering solutions worldwide via Cisco Resellers› Indirect Sales Strategy

» CDN Member – Cisco Preferred Solution Developer» Flexible & knowledgeable development / sales teams

› We listen to your feedback / incorporate features› Deliver custom-based integrations to your environment

Page 4: 2Ring HISTORICAL & REAL-TIME REPORTING (Cisco UCCX, UCCE) - slide deck

2Ring REPORTING .. Professional Services

» Real-time and historical custom reports» Platform independent

› MS SQL Reporting Server› Cisco WebView› Cisco Unified Intelligence Center› Crystal Reports› Oracle› ...

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2Ring REPORTING ..Benefits

» Web-based› Accessible from anywhere and anytime

» Combine data from multiple sources if suited› Cisco IP telephony & contact center data› ERP & CRM systems› Service desk systems› ...

» Solve extraordinary situations› Statistical day starting at 7AM and not after midnight› Multiple agents sharing one extension

Page 6: 2Ring HISTORICAL & REAL-TIME REPORTING (Cisco UCCX, UCCE) - slide deck

2Ring REPORTING .. Example 1Historical Report on MS SQL Server

Page 7: 2Ring HISTORICAL & REAL-TIME REPORTING (Cisco UCCX, UCCE) - slide deck

2Ring REPORTING .. Example 2Historical Report on CUIS

Page 8: 2Ring HISTORICAL & REAL-TIME REPORTING (Cisco UCCX, UCCE) - slide deck

ADDRESS

PHONEEMAILWWW

ADDRESS

PHONEEMAILWWW

Galvaniho 15/C

821 04 Bratislava

Slovak Republic

+421 (2) 5822 4550

[email protected]

www.2Ring.com

2Ring .. North America HQ2Ring .. EMEAR

OFFICEMOBILEEMAIL

Tom McCain

Director of North American Sales

+1 (916) 426-3790

+1 (480) 255-7500

[email protected]

2Ring .. Questions

OFFICEMOBILEEMAIL

Michal Grebáč

Strategic Sales & Marketing Director

+1 (916) 282-9514

+1 (916) 514-3355

[email protected]

2Ring .. Connect with Us

8880 Cal Center DriveSuite 400,Sacramento, CA 95826, USA(916) [email protected]