2Ring HISTORICAL & REAL-TIME REPORTING (Cisco UCCX, UCCE) - slide deck
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WE TURN DATA INTO INFORMATION 2Ring REPORTING Professional Services
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If reports from the standard reporting packages that come with Cisco contact center do not meet your requirements, consider having custom reports created. The underlying technology does not really matter since our specialists are able to create reports on almost any platform. This includes Cisco Unified Intelligence Center (CUIC), older Cisco WebView, or Microsoft SQL Reporting Services. Request a live demo with one of our product expert at www.2Ring.com/WebEx or learn more at www.2Ring.com/REPORTING.
Transcript of 2Ring HISTORICAL & REAL-TIME REPORTING (Cisco UCCX, UCCE) - slide deck
WE TURN DATA INTO INFORMATION
2Ring REPORTINGProfessional Services
2Ring ..Who are we? What do we do?
» Founded in 2001› EMEAR headquarters in Slovakia, EU› North American headquarters in Sacramento, CA
» Offering solutions worldwide via Cisco Resellers› Indirect Sales Strategy
» CDN Member – Cisco Preferred Solution Developer» Flexible & knowledgeable development / sales teams
› We listen to your feedback / incorporate features› Deliver custom-based integrations to your environment
Contact Center Applications / Services
Unified Communications Applications
2Ring ..Solutions
2Ring REPORTING .. Professional Services
» Real-time and historical custom reports» Platform independent
› MS SQL Reporting Server› Cisco WebView› Cisco Unified Intelligence Center› Crystal Reports› Oracle› ...
2Ring REPORTING ..Benefits
» Web-based› Accessible from anywhere and anytime
» Combine data from multiple sources if suited› Cisco IP telephony & contact center data› ERP & CRM systems› Service desk systems› ...
» Solve extraordinary situations› Statistical day starting at 7AM and not after midnight› Multiple agents sharing one extension
2Ring REPORTING .. Example 1Historical Report on MS SQL Server
2Ring REPORTING .. Example 2Historical Report on CUIS
ADDRESS
PHONEEMAILWWW
ADDRESS
PHONEEMAILWWW
Galvaniho 15/C
821 04 Bratislava
Slovak Republic
+421 (2) 5822 4550
www.2Ring.com
2Ring .. North America HQ2Ring .. EMEAR
OFFICEMOBILEEMAIL
Tom McCain
Director of North American Sales
+1 (916) 426-3790
+1 (480) 255-7500
2Ring .. Questions
OFFICEMOBILEEMAIL
Michal Grebáč
Strategic Sales & Marketing Director
+1 (916) 282-9514
+1 (916) 514-3355
2Ring .. Connect with Us
8880 Cal Center DriveSuite 400,Sacramento, CA 95826, USA(916) [email protected]
