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Maintenance ManagementOrganization
Feb-141
AIRCRAFT MAINTENANCE
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2
Organization
Bernard, Mooney,Sherwood- 2
Hicks, Urwick-
Katz, Kahn-
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3
Organization
----
Input --> Proces --> Output- - -- - -- -
-,, ,
* * ()
-
-,
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4
Organization Objective()
-
-
-
-
-
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Formal Organization ( ) Informal Organization( )
Accountable
Manager C.E.O.
TechnicalDirector
Flight OperationsDirector
Ground OperationDirector
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1)
(Specialization of Work)
2) (Unit of Command)
3) (Span of Control)
4) (Authority and Responsibility)
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Accountable
Manager
Flight Operations Technical
Accountable
Manager
Flight Operations Technical
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Grouping Activities ()
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1) Departmentation by Function()
2) Departmentation by Product ()
3) Departmentation by Territory()4) Departmentation by Process ()
5) Departmentation by Customer ( )
6) Departmentation by Project ()
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CEO/Accountablemanager
Ground
Operations
Flight
Operations
Technical
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EngineAirframe Propeller
CEO/Accountable
manager
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N. American
Regions
Pacific
RegionsEurope
RegionsAustralia
Regions
CEO/Accountable
manager
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RivetingCutting Welding
CEO/Accountable
manager
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American
Airlines
Qantas
Airlines
Lufthansa
Airlines
China
Airlines
CEO/Accountable
manager
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Production &
Planning
Manager
C-Check
Project
Manager
Maintenance
Operations
Manager
Quality
Assurance
Manager
Marketing
Finance
Production
Director of Technical
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There are 3 basic concepts for mid-sizedairline underlying the structure;
1. Concept of Span of control()
2. Grouping of similar functions()
3. Separation of production andoversight functions; from theoversight functions of inspection,
control and , monitoring(Quality assurance, Quality control,Reliability and safety)
Feb-1416
The Maintenance & Engineering Organization
Span of control
Grouping of similarfunctions
Separation of productionand oversight functions
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Organization Structure
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VP
Maintenance &Engineering
Technical
Services
Maintenance
Program
Evaluation
MaterielShop
Maintenance
Aircraft
Maintenance
Engineering Hangar Engine Purchasing Quality Assurance
Computer
Publication
Training
Planning Line
MCC
Avionics
Mechanical
Structures
Stores
Inventory
Receiving
Quality Control
Reliability
Safety
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Organization Structure
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Director ofTechnicalServices
1.Engineering5. Computer
Support
4. TechnicalPublications
3. Technical
Training
2. ProductionPlanning &
Control
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Technical Services
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1. Engineering department High degree of expertise, any and all specialties within the aircraft's
technical realm: power plant, structures, avionics, aircraftperformance, and systems (hydraulic, pneumatic, etc.)
Development of the maintenance program (tasks, intervals,schedules, blocking, etc.)
Establishing the technical policies and procedures of M&E Units
Evaluation of A/C and facilities (new aircraft, used A/C, newhangars, maintenance shops, storage facilities, buildings, etc.)
Oversight and evaluate of the incorporation of SBs and SLs
Assistance in Troubleshooting difficult problem
Evaluation of maintenance problems determined by the reliabilityprogram and for problems
Issuance of EO
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Technical Service
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2. Production planning and control Planning activities related to maintenance and engineering (short,
medium, and long term)
Establishment of standards for man-hours, materiel, facilities, tools,and equipment
Work scheduling
Control of hangars
On-airplane maintenance;
Monitoring of work progress in the support shops
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3. Training Responsible for curriculum, course development, administration, and
training records for all formal training attended by the M&E unit'semployees.
Coordinates any training required outside (vendor training)
Coordinates with line and hangar maintenance personnel for thedevelopment of on-the-job training and remedial or one-timetraining activities
Establish new and special training courses to meet the needs ofthe airline (problem investigation by reliability, new equipment ormodifications, or the addition of aircraft types to the fleet)
Technical Service
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Technical Service
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4. Technical publications Responsible for all technical publications used by
the M&E organization
Keeps a current list of all documents received from
manufacturers and vendors as well as those produced in-house by the airline
Ensuring that appropriate documents and revisions are
distributed to these various work centers
Responsible for maintaining the main technical library and
any satellite libraries within the airline's system, includingthose at outstations.
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5. Computing services Responsible for the definition of the M&E organization's computing
requirements
Selection of software and hardware to be used, with usageinformation and requirements inputs from the individual units
Training of maintenance, inspection, and management personnelon computer usage
Provide continuing support to the using organizations
Technical Service
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Organization Structure
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Director of
AircraftMaintenance
Hangar
Maintenance
Maintenance
Control Center
A/C Maintenance
GSE & Facilities
Support Shops
Ramp & Terminal
Outstations
Line
Maintenance
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Aircraft Maintenance Operations
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1. Hangar maintenance Responsible for compliance with the airline's policies and
procedures relative to all work done on the aircraft in thehangar,
Modifications
Engine changes
"C" checks (and higher)
Corrosion control
Painting
Various support shops (welding, seat and interior fabric,composites, etc.)
Ground support equipment.
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2. Line Maintenance Responsible for compliance with the airline's policies and
procedures relative to the work done on the aircraft on theflight line while the aircraft is in service
Turnaround maintenance and servicing
Daily checks
Short interval checks (less than "A" check interval), and "A"checks. Sometimes
Simple modifications
Perform line maintenance activities for other airlines undercontract
Aircraft Maintenance Operations
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3. Maintenance Control Center - MCC- Responsible for keeps track of all aircraft in flight and at
outstations.
- All maintenance needs of these vehicles are coordinated
through the MCC
- MCC also coordinates downtime and schedule change with theflight department.
Aircraft Maintenance Operations
rgan za on
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rgan za onStructure
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Director of
ShopMaintenance
Engine ShopsMechanical
ShopsElectrical
ShopsAvionics Shops
1. Engine shops
Maintenance and repair done on the
organization's engines and auxiliary power
units (APUs).
May be a separate engine shop for each
type
2. Avionics (Electrical and electronics) shops
All off-aircraft maintenance of electrical and
electronics components and systems
May be several shops (radio, navigation,
communications, computers, electric
motor-driven components, etc.)
3. Mechanical component shops
Mechanical components: actuators,
hydraulic systems and components,
aircraft surfaces (flaps, slats, spoilers), fuel
systems, oxygen. pneumatics, etc.
4. Structures
Maintenance and repair of all aircraft
structural components, includes composite
material as well as sheet metal and other
structural elements.
rgan za on
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rgan za onStructure
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Director ofMateriel
Inventory Shipping &Receiving
PurchasingStores
1. Inventory control
Ensuring that the parts and supplies onhand are sufficient without tying upexcessive funds in nonmoving items andwithout running out of stock too soon or
too often for commonly used items.
2. Stores
Storage, handling, and distribution ofparts and supplies used by themaintenance personnel in line, hangar,and shop maintenance activities
3. PurchasingBuying parts and supplies and trackingthese orders through the system.Handling warranty claims and contractrepairs
4. Shipping and receivingPacking, waybill preparation, insurance,customs, etc. for outgoing materials aswell as customs clearance, unpacking,receiving inspection, tagging, etc. forincoming materials.
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Director of
MaintenanceProgram
Evaluation
Quality
Assurance
Maintenance
Safety
ReliabilityQuality
Control
Quality Audits
Standards
Technical Records
Data Collection
Preliminary investigation
Issue alert notices
Monitor results
Safety Program
Safety Equipment
Health Matters
A/C Inspection
Shop Inspection
Materiel Inspection
NDT,NDI, &Calibration
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1. Quality assurance
Assuring that all units of M&E adhere to the company policiesand procedures as well as FAA requirements
Sets the standards for the M&E operation QA auditors ensure compliance to those standards through
yearly audits
Auditing outside suppliers and contractors for compliance withthe company's, as well as the regulatory authority's, rules and
regulations
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2. Quality control
Conducting routine inspections of maintenance and repair work
Certifying maintenance and inspection personnel, andmanagement of the required inspection items (RIIs) program
Identification of RIIs
Certification of specific personnel authorized to inspect andaccept the work
Calibration of maintenance tools and test equipment
Performs or oversees the nondestructive testing and inspection(NDT/NDI) procedures.
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3. Reliability
Conducting the organization's reliability program
Ensuring that any problem areas are promptly addressed
Data collection and analysis, identification of possible problemareas
Publication of the monthly reliability report.
4. Safety
Developing, implementing, and administering the safety andhealth related activities within the M&E organization
Handling all reports and claims regarding M&E safety issues
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FAR 121 Organization
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FAR 135 Organization
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COMPANY ORGANIZATIONAL STRUCTURE
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FAA Part 145
(Repair
Stations)Organization
Vice President
Operations
Engineer ing Manufacturing Quality
Assurance
Technical
Services
COMPANY ORGANIZATIONAL STRUCTURE
Document
Control
Certification
Finance
Purchasing
Quality Control
Prototype
Engineering
Production
Planning
Wire Shop
Metal Shop
Paint Shop
Shipping
Inventory
Receiving
Design &
Development Service Bulletins
Customer
Ordered Changes
Production
Illustrations
Program
Management
Sales &
Marketing
IT
Facilities
Human
Resources
Management
Representative
Directors
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Sample
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The End
Feb 1438
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