2A Maintenance Organization

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Maintenance ManagementOrganization

Feb-141

AIRCRAFT MAINTENANCE


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2

Organization

Bernard, Mooney,Sherwood- 2

Hicks, Urwick-

Katz, Kahn-


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3

Organization

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Input --> Proces --> Output- - -- - -- -

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4

Organization Objective()

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Formal Organization ( ) Informal Organization( )

Accountable

Manager C.E.O.

TechnicalDirector

Flight OperationsDirector

Ground OperationDirector


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1)

(Specialization of Work)

2) (Unit of Command)

3) (Span of Control)

4) (Authority and Responsibility)


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Accountable

Manager

Flight Operations Technical

Accountable

Manager

Flight Operations Technical


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Grouping Activities ()

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1) Departmentation by Function()

2) Departmentation by Product ()

3) Departmentation by Territory()4) Departmentation by Process ()

5) Departmentation by Customer ( )

6) Departmentation by Project ()


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CEO/Accountablemanager

Ground

Operations

Flight

Operations

Technical


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EngineAirframe Propeller

CEO/Accountable

manager


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N. American

Regions

Pacific

RegionsEurope

RegionsAustralia

Regions

CEO/Accountable

manager


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RivetingCutting Welding

CEO/Accountable

manager


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American

Airlines

Qantas

Airlines

Lufthansa

Airlines

China

Airlines

CEO/Accountable

manager


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Production &

Planning

Manager

C-Check

Project

Manager

Maintenance

Operations

Manager

Quality

Assurance

Manager

Marketing

Finance

Production

Director of Technical


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There are 3 basic concepts for mid-sizedairline underlying the structure;

1. Concept of Span of control()

2. Grouping of similar functions()

3. Separation of production andoversight functions; from theoversight functions of inspection,

control and , monitoring(Quality assurance, Quality control,Reliability and safety)

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The Maintenance & Engineering Organization

Span of control

Grouping of similarfunctions

Separation of productionand oversight functions


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Organization Structure

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VP

Maintenance &Engineering

Technical

Services

Maintenance

Program

Evaluation

MaterielShop

Maintenance

Aircraft

Maintenance

Engineering Hangar Engine Purchasing Quality Assurance

Computer

Publication

Training

Planning Line

MCC

Avionics

Mechanical

Structures

Stores

Inventory

Receiving

Quality Control

Reliability

Safety


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Director ofTechnicalServices

1.Engineering5. Computer

Support

4. TechnicalPublications

3. Technical

Training

2. ProductionPlanning &

Control


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Technical Services

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1. Engineering department High degree of expertise, any and all specialties within the aircraft's

technical realm: power plant, structures, avionics, aircraftperformance, and systems (hydraulic, pneumatic, etc.)

Development of the maintenance program (tasks, intervals,schedules, blocking, etc.)

Establishing the technical policies and procedures of M&E Units

Evaluation of A/C and facilities (new aircraft, used A/C, newhangars, maintenance shops, storage facilities, buildings, etc.)

Oversight and evaluate of the incorporation of SBs and SLs

Assistance in Troubleshooting difficult problem

Evaluation of maintenance problems determined by the reliabilityprogram and for problems

Issuance of EO


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Technical Service

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2. Production planning and control Planning activities related to maintenance and engineering (short,

medium, and long term)

Establishment of standards for man-hours, materiel, facilities, tools,and equipment

Work scheduling

Control of hangars

On-airplane maintenance;

Monitoring of work progress in the support shops


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3. Training Responsible for curriculum, course development, administration, and

training records for all formal training attended by the M&E unit'semployees.

Coordinates any training required outside (vendor training)

Coordinates with line and hangar maintenance personnel for thedevelopment of on-the-job training and remedial or one-timetraining activities

Establish new and special training courses to meet the needs ofthe airline (problem investigation by reliability, new equipment ormodifications, or the addition of aircraft types to the fleet)

Technical Service


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Technical Service

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4. Technical publications Responsible for all technical publications used by

the M&E organization

Keeps a current list of all documents received from

manufacturers and vendors as well as those produced in-house by the airline

Ensuring that appropriate documents and revisions are

distributed to these various work centers

Responsible for maintaining the main technical library and

any satellite libraries within the airline's system, includingthose at outstations.


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5. Computing services Responsible for the definition of the M&E organization's computing

requirements

Selection of software and hardware to be used, with usageinformation and requirements inputs from the individual units

Training of maintenance, inspection, and management personnelon computer usage

Provide continuing support to the using organizations

Technical Service


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Director of

AircraftMaintenance

Hangar

Maintenance

Maintenance

Control Center

A/C Maintenance

GSE & Facilities

Support Shops

Ramp & Terminal

Outstations

Line

Maintenance


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Aircraft Maintenance Operations

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1. Hangar maintenance Responsible for compliance with the airline's policies and

procedures relative to all work done on the aircraft in thehangar,

Modifications

Engine changes

"C" checks (and higher)

Corrosion control

Painting

Various support shops (welding, seat and interior fabric,composites, etc.)

Ground support equipment.


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2. Line Maintenance Responsible for compliance with the airline's policies and

procedures relative to the work done on the aircraft on theflight line while the aircraft is in service

Turnaround maintenance and servicing

Daily checks

Short interval checks (less than "A" check interval), and "A"checks. Sometimes

Simple modifications

Perform line maintenance activities for other airlines undercontract



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3. Maintenance Control Center - MCC- Responsible for keeps track of all aircraft in flight and at

outstations.

- All maintenance needs of these vehicles are coordinated

through the MCC

- MCC also coordinates downtime and schedule change with theflight department.


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rgan za onStructure

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Director of

ShopMaintenance

Engine ShopsMechanical

ShopsElectrical

ShopsAvionics Shops

1. Engine shops

Maintenance and repair done on the

organization's engines and auxiliary power

units (APUs).

May be a separate engine shop for each

type

2. Avionics (Electrical and electronics) shops

All off-aircraft maintenance of electrical and

electronics components and systems

May be several shops (radio, navigation,

communications, computers, electric

motor-driven components, etc.)

3. Mechanical component shops

Mechanical components: actuators,

hydraulic systems and components,

aircraft surfaces (flaps, slats, spoilers), fuel

systems, oxygen. pneumatics, etc.

4. Structures

Maintenance and repair of all aircraft

structural components, includes composite

material as well as sheet metal and other

structural elements.

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rgan za onStructure

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Director ofMateriel

Inventory Shipping &Receiving

PurchasingStores

1. Inventory control

Ensuring that the parts and supplies onhand are sufficient without tying upexcessive funds in nonmoving items andwithout running out of stock too soon or

too often for commonly used items.

2. Stores

Storage, handling, and distribution ofparts and supplies used by themaintenance personnel in line, hangar,and shop maintenance activities

3. PurchasingBuying parts and supplies and trackingthese orders through the system.Handling warranty claims and contractrepairs

4. Shipping and receivingPacking, waybill preparation, insurance,customs, etc. for outgoing materials aswell as customs clearance, unpacking,receiving inspection, tagging, etc. forincoming materials.


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Director of

MaintenanceProgram

Evaluation

Quality

Assurance

Maintenance

Safety

ReliabilityQuality

Control

Quality Audits

Standards

Technical Records

Data Collection

Preliminary investigation

Issue alert notices

Monitor results

Safety Program

Safety Equipment

Health Matters

A/C Inspection

Shop Inspection

Materiel Inspection

NDT,NDI, &Calibration


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1. Quality assurance

Assuring that all units of M&E adhere to the company policiesand procedures as well as FAA requirements

Sets the standards for the M&E operation QA auditors ensure compliance to those standards through

yearly audits

Auditing outside suppliers and contractors for compliance withthe company's, as well as the regulatory authority's, rules and

regulations

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2. Quality control

Conducting routine inspections of maintenance and repair work

Certifying maintenance and inspection personnel, andmanagement of the required inspection items (RIIs) program

Identification of RIIs

Certification of specific personnel authorized to inspect andaccept the work

Calibration of maintenance tools and test equipment

Performs or oversees the nondestructive testing and inspection(NDT/NDI) procedures.

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3. Reliability

Conducting the organization's reliability program

Ensuring that any problem areas are promptly addressed

Data collection and analysis, identification of possible problemareas

Publication of the monthly reliability report.

4. Safety

Developing, implementing, and administering the safety andhealth related activities within the M&E organization

Handling all reports and claims regarding M&E safety issues

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FAR 121 Organization

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FAR 135 Organization

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COMPANY ORGANIZATIONAL STRUCTURE


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FAA Part 145

(Repair

Stations)Organization

Vice President

Operations

Engineer ing Manufacturing Quality

Assurance

Technical

Services

COMPANY ORGANIZATIONAL STRUCTURE

Document

Control

Certification

Finance

Purchasing

Quality Control

Prototype

Engineering

Production

Planning

Wire Shop

Metal Shop

Paint Shop

Shipping

Inventory

Receiving

Design &

Development Service Bulletins

Customer

Ordered Changes

Production

Illustrations

Program

Management

Sales &

Marketing

IT

Facilities

Human

Resources

Management

Representative

Directors


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Sample

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The End

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2A Maintenance Organization

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