2nd Annual Medicine Quality Summit

Moving Forward

Robert A. Salata, MDProfessor and Executive Vice Chair, Department of MedicineChief, Infectious Disease

October 27, 2012

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Objectives

• Discuss ongoing challenges and measures to more effectively deal with pain management

• Promote more dialogue and plans for improving communication among healthcare providers

• Understand the growing importance and elements of a patient-centered experience

• Identify the important areas of physician accountability

• Appreciate the evolving issues associated with healthcare reform

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Agenda

8:10am – 9:00am

9:00am – 9:20am

9:30am – 10:30am and10:45am – 11:45am

12:00pm – 12:30pm

Healthcare Reform: Improving the Healthcare World in Cleveland and Beyond

Family Centered Relationship Based Communication Guide

Breakout Sessions

Barry M. Straube, MDDirector, The Marwood Group,Former Chief Medical Officer, Centers for Medicare & Medicaid Services (CMS)

Jeffrey Beers RN, BSN, MA Manager, Clinical Risk Management and Patient Safety

Physician Accountability: In the Public Eye

Pain: Healing it Without Feeling it

Communication and Miscommunication: Say What You Mean and Mean What You Say

The Patient Experience: The Good, the Bad and the Ugly

Wrap-up Plenary Summaries and Action Plans

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• Physician Accountability: In the Public Eye– Breakout Room #1: 203 – Breakout Room #2: 204

• Pain: Healing it Without Feeling it– Breakout Room #1: 207

– Breakout Room #2: 223

• Communication and Miscommunication: Say What You Mean and Mean What You Say– Breakout Room #1: 125

– Breakout Room #2: 126

• The Patient Experience: The Good, the Bad and the Ugly– Breakout Room #1: 208

– Breakout Room #2: 224

5

Breakout Session Room Assignments

First floor

Second floor

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Reflection on the 2011 Summit

• Action items– UH confidential MD communication – ACO initiation – Feedback on core measure outliers – Participation in more than one breakout

session– Pain management breakout session included

this year – Handoff tool implemented in UHCare – Findings/action items from 2011 Summit

presented at Quality and Patient Safety Council (QPSC)

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Housekeeping

• Folder contents:– Map of breakout sessions– Syllabus – Evaluation– Communication survey

• Presentations and Handouts available online at the following URL:– https://intranet.uhhospitals.org/ClinicalPatientSupportServices/Quali

tyCenter/Medicine_Quality_Summit_2012.aspx