2 nd Annual Medicine Quality Summit
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Transcript of 2 nd Annual Medicine Quality Summit
2nd Annual Medicine Quality Summit
Moving Forward
Robert A. Salata, MDProfessor and Executive Vice Chair, Department of MedicineChief, Infectious Disease
October 27, 2012
October 27, 2012 University Hospitals 22
Please sign in if you haven’t already done so
You must sign in to receive credit for your attendance.
SIGN-IN AT RECEPTION DESK
October 27, 2012 University Hospitals 3
Objectives
• Discuss ongoing challenges and measures to more effectively deal with pain management
• Promote more dialogue and plans for improving communication among healthcare providers
• Understand the growing importance and elements of a patient-centered experience
• Identify the important areas of physician accountability
• Appreciate the evolving issues associated with healthcare reform
October 27, 2012 University Hospitals 4
Agenda
8:10am – 9:00am
9:00am – 9:20am
9:30am – 10:30am and10:45am – 11:45am
12:00pm – 12:30pm
Healthcare Reform: Improving the Healthcare World in Cleveland and Beyond
Family Centered Relationship Based Communication Guide
Breakout Sessions
Barry M. Straube, MDDirector, The Marwood Group,Former Chief Medical Officer, Centers for Medicare & Medicaid Services (CMS)
Jeffrey Beers RN, BSN, MA Manager, Clinical Risk Management and Patient Safety
Physician Accountability: In the Public Eye
Pain: Healing it Without Feeling it
Communication and Miscommunication: Say What You Mean and Mean What You Say
The Patient Experience: The Good, the Bad and the Ugly
Wrap-up Plenary Summaries and Action Plans
October 27, 2012 University Hospitals 5
• Physician Accountability: In the Public Eye– Breakout Room #1: 203 – Breakout Room #2: 204
• Pain: Healing it Without Feeling it– Breakout Room #1: 207
– Breakout Room #2: 223
• Communication and Miscommunication: Say What You Mean and Mean What You Say– Breakout Room #1: 125
– Breakout Room #2: 126
• The Patient Experience: The Good, the Bad and the Ugly– Breakout Room #1: 208
– Breakout Room #2: 224
5
Breakout Session Room Assignments
First floor
Second floor
October 27, 2012 University Hospitals 7
Reflection on the 2011 Summit
• Action items– UH confidential MD communication – ACO initiation – Feedback on core measure outliers – Participation in more than one breakout
session– Pain management breakout session included
this year – Handoff tool implemented in UHCare – Findings/action items from 2011 Summit
presented at Quality and Patient Safety Council (QPSC)
October 27, 2012 University Hospitals 8
Housekeeping
• Folder contents:– Map of breakout sessions– Syllabus – Evaluation– Communication survey
• Presentations and Handouts available online at the following URL:– https://intranet.uhhospitals.org/ClinicalPatientSupportServices/Quali
tyCenter/Medicine_Quality_Summit_2012.aspx