Download - 10 Things Customers Expect from a Call Center (31West Knowledge Series)

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Page 1: 10 Things Customers Expect from a Call Center (31West Knowledge Series)

10 Things Customers Expect from a Call Center

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Knowledge Series

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Page 2: 10 Things Customers Expect from a Call Center (31West Knowledge Series)

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Quick Resolution

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Short or No Hold Time

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Politeness

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Page 5: 10 Things Customers Expect from a Call Center (31West Knowledge Series)

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Empathy

Page 6: 10 Things Customers Expect from a Call Center (31West Knowledge Series)

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A Good Listener

Page 7: 10 Things Customers Expect from a Call Center (31West Knowledge Series)

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No Jargons

Page 8: 10 Things Customers Expect from a Call Center (31West Knowledge Series)

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No Upselling

Page 9: 10 Things Customers Expect from a Call Center (31West Knowledge Series)

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Minimal or No Escalations

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Minimal IVR

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Well-informed and Knowledgeable Agent

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Web: http://www.31west.netWe provide inbound call center, help desk & tech support outsourcing services tailored to your company's specific needs.


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