27 September 2015CAD Project Team Project Manager Ken Belkofer
Head of Research James Penney Post Mortem Albert Ayres
Webmaster/Secretary Sunny Amin Marketing Francis Doligosa Budget
Andrew Good Small Business Innovation Research (SBIR) Suwena
Tham
Slide 3
37 September 2015CAD Presentation Outline Societal Problem
Survey Overview Solution Components Objective Pros/Cons Will/Will
not do Risks Milestones Deliverables Design Plan Resources Staffing
requirements Budget
Slide 4
47 September 2015CAD Societal Problem The delay of
communication between patrons and wait staff causes reduction in
patron satisfaction and table turnover
Slide 5
57 September 2015CAD Surveys Over 60 people surveyed Ages
ranged from under 16 and up 89% spend on average 5-20$ per plate
76% spend 30-90 minutes per meal
Slide 6
67 September 2015CAD Perceived Excessive Delays
Slide 7
77 September 2015CAD Solution Provide a tool to assist casual
chain restaurants in improving communications between patrons and
restaurant staff to minimize wasted time Definition: Casual-chain
restaurants are multiple, same-brand restaurants that provides good
food and table service at a relatively low price. Check averages
are approximately $10-25
Slide 8
87 September 2015CAD Functional Components
Slide 9
97 September 2015CAD Server POS Compatible Server $999.00 Will
Come With Monitor Keyboard Mouse CPU Software Choices
Slide 10
107 September 2015CAD Table Unit Symbol SPT-1500 $440.00
Monarch HandiPrint 6015 Handheld Printer $350.00 Table Mount
$30.00
Slide 11
117 September 2015CAD Restaurant Staff Unit Partner 4000 Touch
Screen Terminal $2000.00 Cash Drawer $200.00
Slide 12
127 September 2015CAD Printers Epson TM-U200 $210.00
Slide 13
137 September 2015CAD Survey 87% of those surveyed, said they
would use the system if available
Slide 14
147 September 2015CAD Objective Provide a tool to help the
restaurant make a larger profit Provide restaurants a tool to
provide better service to the patron Provide the patron with a tool
to help improve their dining experience Try not to alienate
patrons
Slide 15
157 September 2015CAD PROS Improve communications Increase
efficiency Faster turn over of tables Reduced order errors Better
service to patrons
Slide 16
167 September 2015CAD CONS Initial cost Initial slow down due
to patron questions Rush hour may still cause extended waits
Training of staff and patrons
Slide 17
177 September 2015CAD Solution Will Reduce delay in
communications Reduce delay in ordering Reduce delay in bill
payment Reduce forgetfulness Reduce incorrect billing
Slide 18
187 September 2015CAD Solution Will Not Solve delay in seating
if at max. capacity Solve delay in receiving food Solve restaurant
staff carelessness Solve cleanliness Solve rudeness
Slide 19
197 September 2015CAD Risks and Recommendations Damage to table
top device Spill proof, mounted, rugged shell Refusal of use by
patrons Restaurant staff available Radio Frequency (RF)
interference Ensure wireless system is on approved frequency and
exterior grounded to minimize RF intrusion General computer failure
Technical support available 24hrs Possible theft of table top unit
Alarm at exit
Slide 20
207 September 2015CAD Milestones CS410 Project Feasibility
Project Milestones Functional Specifications Grant Proposal Web
Site Project Approval CS411 Contracts Develop/Test Software
Procure/Test Hardware Documentation Integrated Testing Completed
Prototype
Slide 21
217 September 2015CAD Milestones (cont) Fall 2002 Feasibility
System Engineering Approval Spring 2003 System Development/Testing
Prototype Summer/Fall 2003 In Restaurant Testing Marketing Training
Production Long Term Support
Slide 22
227 September 2015CAD Deliverables Fall 2002 WBS14-Nov-2002
Timeline14-Nov-2002 Webpage12-Dec-2002 SBIR12-Dec-2002 System
Engineering27-Nov-2002 Spring 2003 System Development14-March-2003
Testing Results14-May-2003 Prototype14-May-2003 Summer/Fall 2003 In
Restaurant Testing Results15-Oct-2003
Slide 23
237 September 2015CAD Management Plan Detailed in WBS and
Timeline provide in handout and on website Requires four semesters
till ready for production Fall 02 Approval/Research Spring
03Development Summer 03Testing Fall 03Testing/Production
Slide 24
247 September 2015CAD Evaluation Plan Testing will be in three
phases Individual Unit Integrated Restaurant All testing will be
conducted IAW specs detailed during the system engineering
phase
Slide 25
257 September 2015CAD Marketing Plan Target Audience (Casual
Chain Restaurants) Applebees Bennigans Olive Garden Ruby Tuesdays
(over 500 in U.S.) Outback Strategy Testing in a restaurant
Newspaper, Magazine Ads Demo CD Brochures
Slide 26
267 September 2015CAD Funding Plan Funding Activity National
Science Foundation Phase limits One
(Feasibility/Engineering)$100,000 (maximum) Two (Development/Test)
$750,000 (maximum) Three (Test/Production) Phase 1 is for about 6
months and phase 2 is for about 24 months
Slide 27
277 September 2015CAD Phase One Detailed Breakdown in Handout
Tab 8 Personnel$79,500.00 Hardware$20,164.00 Total$99,664.00
Slide 28
287 September 2015CAD Phase Two Detailed Breakdown in Handout
Tab 9 Personnel$672,500.00 Hardware$ 76,621.00
Total$749,121.00
Slide 29
297 September 2015CAD Phase Three Detailed Breakdown in Handout
Tab 10 Personnel$528,000.00 Hardware$ 59,100.00
Total$587,100.00
Slide 30
307 September 2015CAD Costing Cost to the restaurant (avg. 25
tables (NRA)) 1 server $2,000.00 2 staff units $5,000.00 3 printers
units $800.00 25 table units$21,000.00 Software $2,000.00 Service
Contract (Annual after) $3,000.00 Misc. $3,000.00 Labor $2,000.00
Total 38,800.00
Slide 31
317 September 2015CAD Costing Total Cost Phase One and Two
Phase One$ 99,664.00 Phase Two$749,121.00 Total Cost$848,785.00
Annual Cost Phase Three$587,100.00 Our payback Initial Install
$5,000.00 * 500 = $2,500,000.00 Annual Service $3,000.00 * 500 =
$1,500,000.00
Slide 32
327 September 2015CAD Costing Restaurant payback If half the
tables seat one more patron per day at an average of $20 per
seating (NRA) 12.5*$20=$250*160=$40,000 160/30 < 6months
Slide 33
337 September 2015CAD References Employment Wage Estimates.
U.S. Department of Labor. 2001. Stats.bls.gov/oes/2001/ NRA.
National Restaurant Association. Nov 2002. www.restaurant.org Point
of Sale Super Store. POS World. Oct 2002. http://posworld.com/
Quick Seat. 2002. ODU CS410 Spring Class. Oct 2002.
http://www.cs.odu.edu/~cpi/cpi-s2002/quick_seat/ Wireless Waitress.
Computer Resource Group. Oct 2002.
http://www.thewirelesswaitress.com Wireless Touch Screen.
Viewsonic, Oct 2002. http://www.viewsonic.com/