FEATURE04

Is Your Timeshare Problem Weighing You Down?RESALEGC MARKETING SL is acompany based in the South of GranCanaria. You have probably noticedtheir advertising banners appearing instrategic locations throughout thesouth of the island – Uncle Sam “Getup to 100% of your timeshare moneyback” ring any bells? The CanaryNews decided to find out more aboutthis relatively new company.

We met in their modern open planoffices in Arguineguin, where we werefortunate enough to catch ManagingDirector, Kieron Day in between hisvery busy schedule. We discoveredthat the company was originallyestablished to buy and sell timeshareweeks from luxurious resorts here inGran Canaria, but since discovering anumber of cases which successfullychallenged the legality of severaltimeshare companies contracts andtheir selling practices, it has nowcreated a division – Reclaimgc -dedicated to helping unhappytimeshare owners get their moneyback.

The cases to which Kieron refers covera number of infringements of severalarticles of the Spanish Timeshare Act(particularly regarding the minimumcontent of the contract and the fact thata deposit was taken within the coolingoff period) together with infringementsof general Civil Law, ConsumerProtection Acts and the existence ofmisleading advertisements.

Since January 2009 ResalegcMarketing S.L. is already coordinatingthe claims of over 100 clients whose

total claim value is a staggering3,000.000€.

Owner and Managing Director Kieron,a timeshare owner himself, said“Originally I was a happy timeshareowner here in Gran Canaria, butbecame more and more dissatisfiedwith the product I had purchased.When I bought my timeshare I wastold it was an ‘investment’ whichwould appreciate in value. With afamily of 4 small children the fact thatI was investing in something for theirfuture was appealing to me. But as theresort standards fell and the cost ofmaintenance increased, I looked to sellmy ‘investment’. I was shocked tofind that my ‘investment’ wasworthless and that there really was nomarket to sell my timeshare andrecoup the large sums of money I hadinvested. I was further surprised tofind out that by paying a deposit on theday I signed my purchase contract, thecompany was actually acting illegally.Needless to say I wasn’t very happyand after meeting many otherTimeshare Owners like myself Icreated a company dedicated tohelping those in similar situations tomyself’.

On reviewing the legal aspectsinvolved we found that in October1994 the European Communitiesadopted the European Directive94/47/EC which relates directly to thepurchase of timeshare. It clearly statesthat ‘Buyers have a statutory minimumcooling off period of 10 days fromsigning the contract and that the taking

of deposits before the end of thiscooling off period is prohibited.

Kieron explained to me that hiscompany are not lawyers and do notprovide any legal advise “We simplyprovide a service which pursues thecoordination of the claim to the courtson behalf of timeshare owners who canjustify due cause for full compensation.We help our clients resolve their case asquickly and as stress free as possibleand the lawyers which we recommendas part of our service are specialists inthis field”

Resalegc also strongly believes in theimportance of client communication.Once your case has been reviewed andaccepted you are assigned your ownpersonal representative who will beyour main point of contact throughoutthe whole process. What’s really greatis that you are given your own privatelog in on their web site and in here yourpersonal representative will downloadall the papers relevant to your case soyou can monitor its progress from thecomfort of your own home. Kieron saidhe felt this was especially importantgiven that his clients are from variouscountries around the world.

So, what is the cost of the invaluableservice this company offers? Of courseeach case is different, but the initialassessment is free of charge. Onlywhen their recommended legal expertsestablish that you have a valid claimwill there be fees to pay. These upfrontfees are for the legal costs incurred.The fee is fixed and established at theoutset of your claim so regardless ofhow long it takes to secure a successfuloutcome you wont have to pay anymore and because of the volume ofclaims Resalegc are dealing with theyhave negotiated substantial discountsfor their clients.

So, if the only fees you pay up front arethe associated legal costs I asked Kieron“ How does your company makemoney?” He explained “Its simple – wework on a no win no fee basis so weonly get paid when we win a case. Rightfrom the outset when we establish if theclient has a valid claim we agree a % of

the final payout and this variesdepending on the volume of the claimand the work involved

With representatives now in the Costadel Sol, Tenerife and Fuerteventura isthis the service unhappy timeshareowners have been waiting for?

I must admit I was very impressedwith everything I saw and heard, and ifI was an unhappy timeshare owner, Iwouldn’t hesitate to use their services.If you think Resalegc Marketing SLcan help you, then pop into their officein Arguineguin – next to the newmedical centre at the whale’s tailroundabout. They are open Monday toFriday, from 9am – 7pm, or visit theirinformative website atwww.reclaimgc.com

Also, Resalegc are looking to recruitnew representatives for their rapidlyexpanding operations both here in theCanary Islands and in Mainland Spainso if you want to be part of a young,energetic and motivated teamdedicated to helping unhappytimeshare owners then call the numberbelow now.