Zuzana Bednarikova - Growing importance of social media in customer support
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GROWING IMPORTANCE OF SOCIAL MEDIA IN CUSTOMER SUPPORT
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Transcript of Zuzana Bednarikova - Growing importance of social media in customer support
GROWING
IMPORTA
NCE OF
SOCIAL MED
IA IN
CUSTOMER
SUPPORT
CUSTOMER SUPPORT BEFORE SOCIAL MEDIA
• Phone• Email• Fax• Post
CUSTOMER SUPPORT SHIFTS
WHY IS IT BAD
Customers contacting you through social media expect immediate assistance
WHY IS IT GOOD?
LEARN HOW TO DEAL WITH NEGATIVE FEEDBACK AND USE IT