You’re Welcome in Medway

Donna Mills

Commissioning Manager

The Vision All young people are entitled to appropriate

health services. It is important that NHS and independent (private and voluntary) sector services take young people’s needs into account. It is also important to ensure seamless service delivery to young people, through effectively joined up services across health, local authority, community and voluntary and private sectors.

You’re Welcome quality criteria self assessment April 2009

Introduction You’re Welcome will help Primary Care Trusts

and Children’s Trusts commissioners to transform the health services (NHS and non-NHS providers) they commission by improving the acceptability, accessibility, quality and choice of services for young people.

DOH Key Messaging to Primary Care Trusts and Children’s Trusts May 2009

Background• A national quality mark by DoH• All health services for 11 – 19 year olds • Aim: to develop a more young people friendly

service• Based on effective practice working with under

20 age group• Piloted in South East 2007/8

The process

• Designed for individual settings• Self assessment tool kit• Eight -Ten quality criteria• Whole team approach• Action planning to meet YW• Submission of self assessment• Verification • Award

Quality Criteria

• Access• Publicity• Confidentiality&

consent• The environment• Staff training, skills,

attitudes and values

• Joined up working• Monitoring, evaluation

and involvement of young people

• Health issues • Sexual and reproductive

issues• CAMHS

The Benefits

• Improves health service provision• Engages children and young people• Supports Commissioning of high quality services• Enables achievement of statutory targets• Strengthens teenage pregnancy strategies• Improve provision around CAMHS• Addresses DoH YW priority services 2009/10

Policy context

• NHS Operating Framework 2010/11 • Child Health Strategy• PPI• CQUIN• QUIPP• Child poverty• National Indicators

Key aspects

• Strategic leadership• Practical

implementation• Involvement of

young people

Progress so far…..

• Included within Service Level Agreements• Ten services signed up • Up to 30 settings in all• Two local workshops• Completion of Self Assessments• Support/verifiers group planned• Business case for support worker

How you can help

• Incorporate YW in new service developments • Check on YW achievements • Identify new opportunities • Promote YW within partnerships

Any questions?

Donna Mills

Commissioning Manager

Commissioning and Strategy Division

01634 338724

Donna.mills@medway.gov.uk