YOUR WORLD IN OF WORKING AND LIVING MULTIPLE...
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BEFORE WE START SPACELESS GROWTH IN MULTIPLE DIMENSIONS: SMART, SUSTAINABLE AND INCLUSIVE AND 50% LESS REAL ESTATE YOUR WORLD OF WORKING AND LIVING FM WORLD OF WORK INTEGRATION OF WORLDS Fred Kloet, European perspective on FM, FM&BS, 28/06/2012 FAST CITY YOUR WORLD OF WORK? Fred Kloet, European perspective on FM, FM&BS, 28/06/2012 SLOW COMMUNITY
Transcript of YOUR WORLD IN OF WORKING AND LIVING MULTIPLE...
BEFORE WE START
SPACELESS GROWTH IN MULTIPLE DIMENSIONS:SMART, SUSTAINABLE ANDINCLUSIVE AND 50% LESS REAL ESTATE
YOUR WORLD OF WORKING AND LIVING
FM WORLD OF WORK
INTEGRATION OF WORLDS
Fred Kloet, European perspective on FM, FM&BS, 28/06/2012
FAST CITY
YOUR WORLD OF WORK?
Fred Kloet, European perspective on FM, FM&BS, 28/06/2012
SLOW COMMUNITY
‘2GO’ or ‘2STAY’?
Rabobank HQ
Fred Kloet, European perspective on FM, FM&BS, 28/06/2012
PROCESS (latin) OR RESULT (anglo) ORIENTED. OR RECONCILING BOTH?!
THE NEW WORLD OF WORK IS NOT SO MUCH ABOUT YOUR WORK,
IT IS MORE ABOUT YOUR WORLD
FUNDAMENTAL SHIFT TOWARDS INTRINSIC VALUE OF PEOPLE, SUSTAINABILITY AND SERVICES(not just ROI, IRR and WACC)
Fred Kloet, European perspective on FM, FM&BS, 28/06/2012
COMBINING OFFLINE+ONLINE HOSPITALITY TO CREATE SMART COMMUNITIES
‘2STAY’ CONNECTED
RESPECT FOR DIVERSITY AND DEMAND FOR DIVERSIFICATION AS A RESPONSE TO THE OVER‐RATED TAYLOR THINKING
SLOW FOOD, SLOW MANAGEMENT, SLOW CITIES, SLOW SEX, SLOW
70% = TWO MINDS
SMART WORKER ACTIVITIES / COMPETENCES
Fred Kloet, European perspective on FM, FM&BS, 28/06/2012
SLOW AS IN SOCIAL, SMART, SUSTAINABLE, GOOD AND RESPECTFUL
IRREVERSIBLE DEMAND TO INTEGRATE BUSINESS‐related SERVICES PROCESSES
Rabobank HQFred Kloet, European perspective on FM, FM&BS, 28/06/2012
Growth of FM: facilitating end user engagement with business services
2012
1978
(Smart worker)
Maslow
EU Policy: Tangible > Intangible
PROCESS INTEGRATION IN FM
DEFINING FM, SLA, QUALITY, PROCESS, TAXONOMY, SPACE AND BENCHMARKING HELPS MEASURING THE EFFECTS OF SMART WORKING AND REAL ESTATE
RESULT: EN15221FM
WORLD OF WORK
Integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities.
EUROPEAN FACILITY MANAGEMENT: EN15221
Scope: Space & InfrastructurePlanning, design, workplace, construction, lease, occupancy, maintenance, furniture, cleaning, etc.People & OrganisationHS&S, catering, ICT, hospitality, HRM, security, office supplies, accounting, marketing, etc.
Terms defined: Asset, benchmarking, client, customer, end‐user, facility, real estate, tenant, service provider, workplace, cleaning, etc.
(EN15221‐1: 2006 Facility Management – Part 1: Terms and definitions)
ISO Asset Management + Outsourcing + FM
EU policy: transparency, competitiveness and service standards
By Fred Kloet, NWoW, EN15221 and EU‐FM Expert
CLASSIFICATION (EN15221‐4)
EN15221‐6 & the Dutch Real Estate System (MSc)
A Standards Battle!
[email protected] EU Policy: FM is a Service + tangible > intangible assets
By Fred Kloet, NWoW, EN15221 and EU‐FM Expert)
Key actions European Commission relevant to European FM sector
• Improving the business environment
• Strengthening the Single Market • Industrial innovation strategy • Promoting Sustainability
• Facilitating industrial change• Capitalising on globalisation• Improving sectoral policy frameworks
• Member State competitiveness
Taken from Peder Christensen EC Enterprise & Industry presentation
By Fred Kloet, NWoW, EN15221 and EU‐FM Expert
High Level Group on Business related Services
• Industrial Policy Communication and Single Market Act
• Focus on logistics, facility management, marketing and advertising
• Market gaps, innovation and standards• Timing: first meeting end of 2012. Report with recommendations end 2013/begin 2014?
Taken from Peder Christensen EC Enterprise & Industry presentation
By Fred Kloet, NWoW, EN15221 and EU‐FM Expert
KEY RESULTS: 1.LESS DEPENDING ON REAL ESTATE 2.EFFECTIVITY THROUGH INTEGRATION3.PRODUCTIVITY INCREASE THROUGH ENGAGEMENT4.COMPETENCY BASED WORKING DESIGN5.FACILITATING GROUP INTELLIGENCE
Fred Kloet, European perspective on FM, FM&BS, 28/06/2012
EXAMPLE SPACELESS GROWTH
Microsoft NL
MICROSOFT = 2STAY+LESS SPACE
EXAMPLE IN ABUILDING
Eneco HQ
NEIGHBOURHOOD OR CITY: coworking/cooperative
HUB
LOCATION OF GOOD & FAIR COFFEE SETS LOCATION OF GOOD & FAIR COFFEE SETS THE FUTURE OF REGUS, MICROSOFT, THE FUTURE OF REGUS, MICROSOFT,
SHELL, SHELL, …………..(your office)..(your office)
CLIENT
Virtual Partner
Mental partner & peers
Physical partner)
(interior) ArchitectRisk taking stakeholder?
Client projector coworkingbusiness
INTEGRATION+MATCHMAKING
The Integrator of WorldsBusiness plan
A. Organisatiegegevens op separaat formulier aan te leveren: Rekenmodel New World of Work© ‐ n aam ‐ aa ntal medewerkers ‐ WACC ‐ opleidings nivo Designe d by: PROCOS GROUP ‐ s ecto r ‐ aa ntal ves tigingen ‐ produktivi tei t te meten i n … ‐ man/vrouw p ercentage Vi l l a FM ‐ gemiddelde l eeftijd ‐ mobiel we rken mogel i jk? ‐ l eiderschaps sti jl ‐ Faci l i ti f ‐ ziekteverzuim ‐ m2 NVO/BVO per werkplek ‐ cul tuur volgens Ho fs tede ‐ Quub ‐ werkplek ratio ‐ IRR ‐ adres ‐ (Arnhem, okotber 2009)
FACTOR 4 INDEX VERWERKEN!!!!
B. Scenario per Wereld en integratie (zie invulinstructie per kolom)
1 2 3 4 5 6 7 8 9 10 11 12
New World of Work HUIDIG Kosten/Investering Verklaring kosten/investering Terug‐ Conclusie
aspecten (o.b.v. enquete, interview Delta‐opheffing (raming verdien‐
en meting) door Wereld‐verantw.) tijd (IRR) 1 2Fysieke Wereld (EN15221) Weging Score Jr‐kosten Weging Score Weging ScoreAccomodation 3 2 80000 3 5 0 3 € 200.000,00 bui tenzonwering aanbrenge nWorkplace 4 3 25000 2 1 ‐2 ‐2 ‐€ 400.000,00 kwa ntitatieve vervanging afnameTechnical i nfra 4 4 40000 4 2 0 ‐2 € 220.000,00 wegnemenServi ces 3 1 240000 5 3 2 2 € 630.000,00 catering en helpdes kHardware 5 5 120000 2 5 ‐3 0 € 80.000,00 simpl i fi ca tie
Totaal ‐3 1 € 730.000,00 TotaalMentale WereldMe dew.Tevre denheid 5 2 50000 2 4 ‐3 2 € 120.000,00 delegatie en tra in in gWorkLi fe Balan ce 2 4 30000 2 1 0 ‐3 ‐€ 60.000,00 minder sturingMobi li ty 4 5 200000 4 2 0 ‐3 ‐€ 60.000,00 volwass enheidEmpowerment 1 2 35000 5 3 4 1 € 40.000,00 teamses siesTru st 2 1 0 2 5 0 4 € 180.000,00 coaching middenma nageme ntCol la boration&Commun. 3 4 60000 3 4 0 0 € 0,00Wi l l ingnes s to Change 2 5 25000 3 3 1 ‐2 € 95.000,00 cons ol idatie‐maatregelen
Totaal 2 ‐1 € 315.000,00 TotaalVirtuele WereldHardware 2 2 30000 2 2 0 0 € 0,00 zel fde voor meer strateg ieSoftware 2 3 240000 3 5 1 2 € 150.000,00 mobi l i tei t en sa menwerkingSys te men 4 5 170000 3 1 ‐1 ‐4 ‐€ 100.000,00 afbouwen , over naar vi rtueelUni fied Communications 1 1 40000 4 4 3 3 € 150.000,00 mobi l i tei t en sa menwerking
Totaal 3 1 € 200.000,00 TotaalIntegratie van WereldenPro ces sen 2 3 220000 4 5 2 2 € 20.000,00 strooml i jnenCre atie 4 2 70000 4 4 0 2 € 1.200.000,00 nieuwe mindsetSamenwerking 2 4 40000 5 4 3 0 € 360.000,00 communicatieKla nten 5 3 700000 4 4 ‐1 1 € 840.000,00 practi ce what we preachRetentie 3 3 240000 4 4 1 1 € 250.000,00 omschol ing Kwal i tei t 2 4 500000 5 4 3 0 € 250.000,00 inte gratie
Totaal ‐1 2 € 2.920.000,00 Totaal
en doelstelling
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HUIDIG / NWoW
Delta AlternatievenNWoW
(o.b.v. strategie
CALCU
LATIO
N NEW
WOR
KSPACE
IN THE EUROPEAN WORLD OF WORK
LANGUAGECULTURE
MARKET STUCTURELAW
STRONGLY INFLUENCE HOW WE USEOUR COMPETENCES TO WORK
by
SPACELESS GROWTH CHANGESCULTURAL DIMENSIONS
Cultural dimensions at work:Universalism and ParticularismIndividualism and CommunicatrismSpecific and DiffuseNeutral and AffectiveAchievement and AscryptionTime OrientationInternal and External Control
Four types of cultures:FamilyEiffel TowerGuided Missile (US/UK)Incubator
Spaceless Working and Living Culture
(Villa FM is licensee of Trompenaars Hampden‐Turner)
Space for knowledge
work
CONCLUSIONS
SMART, SUSTAINABLE AND INCLUSIVE COMMUNITIES ARE BY DEFAULT NWoW+L, SLOW AND HOSPITABLE
THEY SHOULD BE DESIGNED BOTTOM UP,TAKING PEOPLE’S COMPETENCES AS A STARTING POINT, NOT THEIR ACTIVITIES
HOW DO YOU SEE YOUR SPACELESS GROWTH ?
