Your newest Competitive Advantage = Customer Engagement!
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March 27, 2014 Mark Andersen Share it! ACHIEVING CUSTOMER ENGAGEMENT & COMPETITIVE ADVANTAGES BY AUTOMATING FAX AND EMAIL ORDERS
description
Satisfying your customers keeps them coming back for more, but looking for ways to constantly improve your service to them is what gives companies a competitive advantage. Stay ahead of the pack and learn how Esker’s automated order processing solutions can give your company a competitive edge when it comes to serving your customers. Join us for our live webinar, Achieving Customer Engagement & Competitive Advantages by Automating Fax & Email Orders, and discover how automating order processing is necessary to allow your customer service representatives to have more time to focus on servicing your customers. Learn how Esker’s automation solutions can: Process orders quicker with fewer errors Implement customer engagement strategies Improve the overall customer experience by increasing responsiveness 100% visibility and control into every phase of document processing
Transcript of Your newest Competitive Advantage = Customer Engagement!
March 27, 2014Mark Andersen Share it!
ACHIEVING CUSTOMER ENGAGEMENT & COMPETITIVE ADVANTAGES
BY AUTOMATING FAX AND EMAIL ORDERS
March 27, 2014Mark Andersen Share it!
ACHIEVING CUSTOMER ENGAGEMENT & COMPETITIVE ADVANTAGES
BY AUTOMATING FAX AND EMAIL ORDERS
YOU’RE NOT GOING TO WANT TO MISS THIS UPCOMING WEBINAR!
Automating Fax & Email Orders
Automating Fax & Email Orders
Let’s face it… Customer Service can be frustrating….
Automating Fax & Email Orders
The frustration is often caused by inefficient, manual order
processing
Automating Fax & Email Orders
DOWNSIDE OF MANUAL ORDER PROCESSING
How is it hurting your company?
Affects customer & employee satisfaction.Time spent manually entering orders interferes with time spent servicing high-value customers
Slows / complicates process.Manual order entry is a slow, labor-intensive process that often leads to poor data quality a increased errors
Reduces visibility and control.In an “untamed” sales order process, poor visibility affects your ability to accurately track and report orders
Automating Fax & Email Orders
DOWNSIDE OF MANUAL ORDER PROCESSING
How is it hurting your company?
Affects customer & employee satisfaction.Time spent manually entering orders interferes with time spent servicing high-value customers
Slows / complicates process.Manual order entry is a slow, labor-intensive process that often leads to poor data quality a increased errors
Reduces visibility and control.In an “untamed” sales order process, poor visibility affects your ability to accurately track and report orders
This is where you are going to want to take some notes…
Automating Fax & Email Orders
DOWNSIDE OF MANUAL ORDER PROCESSING
How is it hurting your company? Affects customer & employee
satisfaction.Time spent manually entering orders interferes with time spent servicing high-value customers
Slows / complicates process.Manual order entry is a slow, labor-intensive process that often leads to poor data quality and increased errors
Reduces visibility and control.In an “untamed” sales order process, poor visibility affects your ability to accurately track and report orders
Automating Fax & Email Orders
SETBACK NO. 1 — CUSTOMERSWhy can’t they just be electronic?
Electronic documents are not that simple– No one can agree on 1 standard format– Fax & email are easy
– Built into all ERP solutions– Anyone can receive and read them
Many customers have an unwillingness or inability to use EDI
– Force customers to EDI?– Are you ready for EDI?– Customers do as they please … and
who’s going to refuse an order?
EDI
Customers
Automating Fax & Email Orders
SETBACK NO. 1 — CUSTOMERSWhy can’t they just be electronic?
Electronic documents are not that simple– No one can agree on 1 standard format– Fax & email are easy
– Built into all ERP solutions– Anyone can receive and read them
Many customers have an unwillingness or inability to use EDI
– Force customers to EDI?– Are you ready for EDI?– Customers do as they please … and
who’s going to refuse an order?
EDI
Customers
The live webinar will discuss 5 total setbacks…
Automating Fax & Email Orders
UPSIDE OF AUTOMATED ORDER PROCESSING
According to research by IT industry analyst, IDC, the benefits of automated order processing can be organized in three categories:
1) Enhanced productivity– Reduced number of errors and returns– Reduced time spent on order management
2) Increased market competitiveness– Better cost management and cash flow– Reduced customer order processing and storage costs
3) Improved customer satisfaction– On-time shipping and delivery– Ability to track orders and attend to customers’ requests
Automating Fax & Email Orders
UPSIDE OF AUTOMATED ORDER PROCESSING
According to research by IT industry analyst, IDC, the benefits of automated order processing can be organized in three categories:
Don’t worry…We’ll go into more detail in the live webinar.
Automating Fax & Email Orders
ORDER PROCESSING
VISIT OUR ORDER PROCESSING WEBSITE
Fax
– Em
ail -
ED
I
Receive Extract Verify Follow Archive
ERP
Track &E-Collaboration
OUR CUSTOMERS
+80%PROCESS ORDERS UP TO
80% FASTER
-50%CUT PROCESSING
COSTS IN HALF
+65%FREE UP STAFF TIME
Numbers based on Esker customer results
Automating Fax & Email Orders
SATISFYING YOUR CUSTOMERS KEEPS THEM COMING BACK FOR MORE…
Steve SmithVice President of SalesAmericas
Tel 608-828-6110Fax 608-828-0100
Esker, Inc. ▪ 1212 Deming Way ▪ Suite 350 ▪ Madison, WI 53717
Click here!
Watch the full webinar on-demand
today!
