caaneo.ca

Your guide to CAA Membership services and benefits.

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CAA is There For YouWhether you’re stuck at the side of the road, enjoying a night out on the town, or travelling to an all-inclusive in the Caribbean, CAA is there for you. A CAA Membership is one of the best investments you’ll ever make. Six million Members nationwide rely on CAA for roadside rescues, amazing discounts, exclusive travel offers, affordable insurance, and so much more!

CAA Benefits & ServicesCAA ROADSIDE ASSISTANCEMembership covers you no matter what vehicle you’re driving in — even if you’re the passenger.1 caaneo.ca/roadside

CAA REWARDS®

Show your Membership Card at CAA Rewards partners and instantly save money, earn CAA Dollars®, or both at 126,000 partner locations. Redeem your CAA Dollars for trips, merchandise and more. caaneo.ca/rewards

CAA TRAVELCAA is one of the largest member-based travel agencies in the world. We know where to find special packages and perks you can’t book on your own. caaneo.ca/travel

CAA INSURANCEYou’ll have access to a full suite of Auto, Home2 and Travel3 insurance products with Member-exclusive discounts. Additional benefits available when you bundle your auto and home insurance. caaneo.ca/insurance

1 Some limitations apply, CAA does not cover all vehicles. 2 Auto & Home Insurance are underwritten by CAA Insurance Company. Underwriting eligibility rules apply. 3 CAA Travel Insurance is underwritten by Orion Travel Insurance Company, a CAA Company. Certain exclusions, limitations and restrictions apply. A medical questionnaire may be required to purchase travel insurance. Quotes are valid for 30 days.

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Getting Started Make the most out of your CAA Membership. Get started, let us show you how!

YOUR CAA ACCOUNTGo online to register for My Account. This allows you to manage your account at any time. Check your CAA Dollar balance, sign up for CAA’s Newsletters and more! caaneo.ca/myaccount

CAA SERVICE TRACKERWhen you place a Roadside Assistance call with CAA, you can view live updates, your call status, estimated wait times and your CAA driver location with CAA’s Service Tracker*. You can access the service tracker online at caaneo.ca/service-tracker

GET UPDATES AND OFFERSAs a Member, stay up-to-date with the latest promotions, contests and great CAA tips when you sign up for CAA’s Newsletters. You can also receive the CAA Magazine electronically. caaneo.ca/subscribe

CAANEO.CAOur website has information about all of our products, services and benefits. Visit regularly to see the latest offers and deals from our Rewards, Travel and Insurance partners!

*Where service is available.

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Membership Comparison

Benefits PREMIER®

Vehicle Covered1 Cars, Motorcycles & Bicycles

Number of Service Calls2 5 per year

Towing Distance3 Up to 320 km (1 tow) Up to 200 km (4 tows)

Fuel Delivery4 Delivery & Fuel

Extrication Service 2nd truck if needed, 1 hr. max

Locksmith (Auto) Up to $100

Flat Tire Service Mobile Battery Service (Where available & weather permitting)

TripTiks®, TourBook® and Maps FREE at stores

Road Trip Accident Assistance5 $2,000 max.

Road Trip Interruption Assistance 6 $600 max (BREAKDOWN, CAR THEFT, UNEXPECTED ILLNESS/INJURY)

Passport Photos (Print) 1 FREE print set per year

Drive You Home Program 1 call per year, up to 25 km

Family Add-On (Additional cost)

RV Option (Additional cost)

Bike Assist (Ontario only) Up to 320 km

Two-day Complimentary Car Rental with Tow

Save at CAA Rewards Partners

Save on CAA Insurance

Save at CAA Travel Stores Save 15% on luggage and travel accessories

The above table is a summary of the benefits and services included under each coverage level. For complete details, rules and regulations, please visit caaneo.ca/membership, call 1-844-252-3648, or visit your CAA Travel store for more information. 1 A CAA Membership covers you in any car, not just your own – even if you’re just a passenger. Some restrictions apply. 2 Fuel delivery, locksmith, battery, flat tire, extraction services, towing each count as one of Members’ allotted roadside calls during each Membership year. 3 The vehicle will be towed to any destination you choose within your Membership

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Benefits PREMIER®

Vehicle Covered1 Cars, Motorcycles & Bicycles

Number of Service Calls2 5 per year

Towing Distance3 Up to 320 km (1 tow) Up to 200 km (4 tows)

Fuel Delivery4 Delivery & Fuel

Extrication Service 2nd truck if needed, 1 hr. max

Locksmith (Auto) Up to $100

Flat Tire Service Mobile Battery Service (Where available & weather permitting)

TripTiks®, TourBook® and Maps FREE at stores

Road Trip Accident Assistance5 $2,000 max.

Road Trip Interruption Assistance 6 $600 max (BREAKDOWN, CAR THEFT, UNEXPECTED ILLNESS/INJURY)

Passport Photos (Print) 1 FREE print set per year

Drive You Home Program 1 call per year, up to 25 km

Family Add-On (Additional cost)

RV Option (Additional cost)

Bike Assist (Ontario only) Up to 320 km

Two-day Complimentary Car Rental with Tow

Save at CAA Rewards Partners

Save on CAA Insurance

Save at CAA Travel Stores Save 15% on luggage and travel accessories

PLUS® CLASSIC®

Cars, Motorcycles & Bicycles Cars & Bicycles

4 per year 4 per year

Up to 200 km Up to 10 km

Delivery & Fuel Delivery Only

2nd truck if needed, 1 hr. max 1 truck

Up to $100 Up to $50

FREE at stores FREE at stores

$500 max. $300 max.

1 FREE print set per year $8.50/set of 2

1 call per year, up to 25 km

Up to 200 km Up to 10 km

Save 15% on luggage and travel accessories

Save 15% on luggage and travel accessories

towing allowance. CAA Premier Members are entitled to one (1) tow of up to 320 km as part of their five (5) eligible calls. Other restrictions may apply. 4 Limited supply of gasoline will be delivered to your disabled vehicle. Restrictions apply. 5 CAA recommends to purchase emergency travel and medical insurance when travelling outside the province. 6 Certain limitations and restrictions apply. Please visit caaneo.ca/membership for full details and benefits. Benefits and pricing are subject to change without notice.

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A Membership Level That’s Right For YouA CAA Membership provides access to a complete range of Automotive, Travel, and Insurance products and services. CAA Memberships are non-transferable.

For details about the specific benefits offered with each type of Membership, consult the comparison chart on the previous page or visit caaneo.ca/membership.

CAA PREMIER® – Our best value package of extended services and benefits recommended for frequent travellers and motorists, out-of-town drivers, commuters, and weekend or long-distance vacationers. CAA Premier is the highest level of service for those who demand the best.*

CAA PLUS® – A comprehensive package of extended services and benefits recommended for motorists, out-of-town drivers, commuters, frequent travellers, weekend or long-distance vacationers. Motorcycles with or without sidecars are covered at this level, too!*

CAA CLASSIC® – A package of basic services recommended for students, or individuals with shorter daily commutes with limited towing distances. A Classic Membership includes coverage for both cars and bicycles.

CAA PLUS RV® AND PREMIER RV® – Benefits that provide enhancements to CAA Membership services not covered by a regular CAA Membership, for your dual-wheel camper, motorhome, or trailer.

NOTES:

Only one CAA Plus RV or Premier RV Membership is required per family if this is the level of coverage you require. The Associate Members must be at minimum CAA Plus Members to qualify for RV benefits.

Members can cancel at anytime, but refunds (less cost of services used) are only issued within 30 days. Applies to new memberships and renewals.

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CORPORATE MEMBERSHIP - A CAA Membership is one of the best investments you’ll ever make for your employees and a great way to gain employee loyalty by going the extra mile to offer security and safety. caaneo.ca/membership/corporate

FAMILY/ASSOCIATE MEMBERSHIP – Give yourself peace-of-mind knowing that your family members are covered, no matter what vehicle they are in. Add family members who live in the same household as associate members to your primary account. caaneo.ca/membership/caa-family-membership

REWARDS® MEMBERSHIP – A CAA Rewards® Membership offers great Member savings, without roadside assistance. Through our loyalty program, you get access to promotions and Member-exclusive benefits, at CAA Travel stores and Rewards partners. caaneo.ca/membership/rewards

GIFT MEMBERSHIP – A CAA Membership is the perfect gift for any special occasion – birthdays, holidays or graduations. Show someone you care by giving them the gift of roadside safety and rewards. caaneo.ca/membership/gift

ExcludesEmergency

Road Services

RENEWS ANNUALLY IN JUNE MEMBER SINCE 1993

JOHN M. SMITH

620 290 1234567 000

* CAA Plus and CAA Premier Members: Services delivered to motorcycles with or without a sidecar will be provided without cost in Canada through a reciprocity arrangement between CAA Member Clubs. Service acquired in the U.S. must be paid for and reimbursement sought from your CAA Club.

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Roadside AssistanceHOW TO REQUEST ROADSIDE ASSISTANCECAA Roadside Assistance is available 24 hours a day, seven days a week. Call 1-800-CAA-HELP (1-800-222-4357) anywhere in North America or dial *CAA (*222)1 on your cell phone.

You can also request roadside help online by visiting caaneo.ca/automotive

To provide you with the fastest service possible, you should have the following information available when you call:

• Location of your vehicle

• Vehicle year, make, model, colour

• Licence plate number (it must have a valid sticker)

• Apparent problem with the vehicle

• Towing destination if required

• Membership card and photo ID

1 *222 dial function for Roadside Assistance is not available on all cellular carriers in North America, and therefore may not work in all areas.

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CAA Rewards®

Start using the CAA Rewards program today by showing your Membership card at CAA Rewards Partners to instantly save, earn CAA Dollars® – or both! You can redeem your CAA Dollars to renew your Membership, book travel, and so much more!

SAVE WITH CAA REWARDS*Instantly save at over 126,000 partner locations worldwide, including the biggest brand-name stores, hotels, restaurants and attractions.

EARN CAA DOLLARS**CAA Dollars are your exclusive currency to shop at CAA. Earn CAA Dollars online at caarewards.ca or at participating partners in-store. Each CAA Dollar you earn is equal to $1 CAD.

REDEEM YOUR CAA DOLLARSYou can use your CAA Dollars to buy luggage and travel accessories, movie tickets, attraction passes, your next vacation, and even renew your CAA Membership at our CAA Travel stores.

* Terms and conditions apply. Offers and partners subject to change without notice. **CAA Dollars® is a loyalty program for CAA North & East Ontario Members. You must have a valid CAA Membership to participate in the CAA Dollars program, including redeeming your CAA Dollars. CAA Dollars have no cash surrender value. Allow up to 90 days from the date of purchase for CAA Dollars to appear in your account. CAA Dollars earned are a one-time offer. Various restrictions apply.

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CAA Rewards Partners Savvy shoppers always take their CAA card with them to save at thousands of partner locations across Canada and around the world.

SHOPPING

HOTELS

Visit caaneo.ca/rewards to see all our Rewards partners and offers

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DINING

FAST FOOD

SPORTS

Visit caaneo.ca/rewards to see all our Rewards partners and offers

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ENTERTAINMENT

AUTOMOTIVE

Visit caaneo.ca/rewards to see all our Rewards partners and offers

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TRAVEL

HEALTH

SERVICES

®

*Terms and conditions apply. Offers and partners subject to change without notice.

Visit caaneo.ca/rewards to see all our Rewards partners and offers

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CAA TravelCAA Travel is one of the world’s largest member-based travel agencies. Our dedicated team of travel experts offer insight, advice and ways to save time and money.

TOURS – Experience the best a destination has to offer with guided tours.

OCEAN CRUISING – Discover the world’s greatest waters on an extraordinary ocean cruise.

RIVER CRUISING – Get up close and personal with the world’s most celebrated cities and towns on an unforgettable river cruise.

SUN HOLIDAYS – Plan your all-inclusive vacation to the most popular destinations in the Caribbean, Mexico and beyond.

SPECIALTY TRAVEL – CAA Travel can help you plan getaways for group and solo vacations.

To book travel, visit a CAA Travel store, call 1-800-267-8713 or visit bookcaa.ca

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CAA Travel StoresVisit any of our eight CAA Travel stores to get all things travel-related, including:

PASSPORT PHOTO DISCOUNTS – CAA Plus® and Premier® Members get one free print set, per year and CAA Classic® Members pay half-price.

INTERNATIONAL DRIVING PERMITS – Available exclusively at CAA, this special license allows motorists to drive vehicles in international traffic.

LUGGAGE & TRAVEL ACCESSORIES – CAA Members save 15% on all luggage, purses, carry-on essentials, travel accessories and more, at CAA Travel stores.

HOTELS & CAR RENTALS – CAA’s preferred hotel and car rental partners give you options to save.

ATTRACTION TICKETS & PASSES – Get savings on popular attraction passes for theme parks.

FREE MAPS, TOURBOOK® & TRIPTIKS® – Get destination information to make the most of your vacation.

To find your nearest CAA Travel store, visit caaneo.ca/locations or see the back

cover for a list of our store locations

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CAA Travel Partners

TOURS

Get an $80 per person excursion credit on all Easy Pace and Country Roads itineraries*

Get an $80 per person excursion credit on CAA Vacations® itineraries*

Get up to $200 per person merchandise credit*

Save $100 per person, get up to $75 per person excursion credit on CAA Vacations itineraries, and

round trip home-to-airport sedan service on all air-inclusive bookings*

Visit caaneo.ca/travel for more Travel partners and deals

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OCEAN CRUISING

Get a $50 USD per person beverage card and dining package for first two guests in a stateroom*

Get a complimentary dining experience for two on balcony and suite staterooms*

RIVER CRUISING

THE HIGHEST RATED RIVER CRUISE SHIPS

Save up to $720 per stateroom and get an onboard welcome gift*

Get up to $200 per person onboard spending credit on select cruises*

Visit caaneo.ca/travel for more Travel partners and deals

*Terms and conditions apply. Offers and partners subject to change without notice.

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CAA InsuranceHOME & AUTO INSURANCE1

Whether you own, lease or rent, CAA Auto and Home Insurance offers flexible coverage tailored to suit your needs with Member-exclusive benefits.

Members save up to 20%2 on CAA Auto Insurance

Multi-vehicle discount of 15%

Forgive and Forget® plan protects your rate and good driving record

Save 5% off your auto premium with four winter tires installed3

Members save 10% on CAA Home Insurance

BUNDLE & SAVE!When you bundle your auto and home insurance, receive a 5% discount on your auto insurance, up to 12.5% on your home insurance, plus complimentary CAA Tire Coverage1 and CAA Legal Coverage.

CAA TRAVEL INSURANCE4

Travel confidently with up to $5 million5 of coverage

Various travel insurance plans to meet your coverage needs

24/7 multilingual assistance6

Convenient ways to purchase

Multi-trip plans available if you travel more than once a year7

Members save 10% on CAA Travel Insurance8

HEALTH & DENTAL INSURANCEStart saving on out-of-pocket expenses like prescription drugs, dental care, vision care and more. There are many plans to choose from, so you only pay once for what your family needs.

TERM LIFE INSURANCE9

CAA offers a range of temporary and permanent life insurance solutions that you can choose from to meet the individual needs of you and your family, no matter what stage of life you’re in.

Visit caaneo.ca/insurance for more details or visit any of our CAA Travel Stores to speak to a live agent

1 Auto and Property Insurance and CAA Tire Coverage are underwritten by CAA Insurance Company. 2 To qualify for the discount you must be a current CAA Member in good standing (CAA Membership dues paid in full by Membership expiry date). Eligible CAA Members may qualify to receive a Member Loyalty Discount based on Membership tenure and Roadside Assistance usage. 3 Underwriting rules apply. Rating applied to vehicles with four (4) winter tires that meet the winter tire designation. Installation no later than November 20 and removed no earlier than April 15. 4 CAA Travel Insurance is underwritten by Orion Travel Insurance Company, a CAA Company. Certain exclusions, limitations and restrictions apply. Subject to change without notice. A medical questionnaire may be required to purchase travel insurance. Quotes are valid for 30 days. 5 Up to $5 million CDN. Maximum $25,000 for all Emergency Medical Insurance benefits if at time of claim: a) your GHIP (government health insurance plan) coverage was lapsed; and/or b) you did not have GHIP authorization to cover your trip days exceeding the days GHIP covers outside your province or territory of residence. 6 24/7 multilingual assistance: CAA Assistance is provided by Active Care Management Inc. 7 Medical Multi-Trip Annual Plans cover 4, 8, 15 or 30 days per trip depending on the plan you purchased. Top-Up coverage is available for longer trips. Coverage cannot extend beyond 365 days from departure date or effective date. 8 Applies to CAA Members in good standing (CAA Membership dues paid in full by Membership expiry date). Ten percent (10%) savings applies to the total premium, excluding applicable taxes. Minimum premium applies. Subject to change without notice. Excludes visitors to Canada.9 CAA Term Life and Health & Dental Insurance is underwritten by The Manufacturers Life Insurance Company (Manulife). Conditions, limitations and exclusions apply. Please see your policy for details.

Contact Us VISIT A CAA TRAVEL STORE NEAR YOU!

Ottawa South 2446 Bank St. Unit 125 613-736-9696 HuntClub@caaneo.on.ca

Ottawa West 5703 Hazeldean Rd. Unit 8 613-836-7422 Stittsville@caaneo.on.ca

Ottawa East 2026 Tenth Line Rd. Unit 7 613-841-6441 Orleans@caaneo.on.ca

Ottawa Centre 1331 Clyde Ave. Unit 105 613-729-0707 Nepean@caaneo.on.ca

Parry Sound 1 Pine Dr. Unit C7 705-746-9305 ParrySound@caaneo.on.ca

Thunder Bay 585 Memorial Ave. 807-345-1261 ThunderBay@caaneo.on.ca

North Bay 955 McKeown Ave. Unit 3B 705-474-8230 NorthBay@caaneo.on.ca

Sudbury 2040 Algonquin Rd. Unit 13B 705-522-0000 Sudbury@caaneo.on.ca

For a list of CAA Travel store hours and directions visit caaneo.ca/locations

Call Us TodayTravel Services Call Centre Monday to Friday: 8 a.m. to 8 p.m. 1-800-267-8713 or 613-820-1890 tscc-travel@caaneo.on.ca

Group Travel 1-855-402-4636 4neo@caaneo.on.ca

Membership Call Centre Monday to Thursday: 8 a.m. to 9 p.m. Friday: 8 a.m. to 8 p.m. Saturday: 9 a.m. to 5 p.m. Sunday: 10 a.m. to 4 p.m. 1-844-252-3648 or 613-820-1890

Roadside Services Call Centre Open 24/7 1-800-CAA-HELP (222-4357) or dial *222 from a cell phone.

Connect With Us

Facebook.com/CAANEO

Twitter.com/CAANEO

Youtube.com/TheCAANEOChannel

Linkedin.com/company/CAANEO

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