Yangon (New Trend)

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    Spotlight on Yangon

    Myanmar Hotel and Tourism Report | August 2013

    Hotels & Hospitality Group

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    “The Yangon tourism market has

    experienced tremendous growth inrecent years as the country began

    economic and social reforms.” 

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    Spotlight on Yangon 3

    History

    Myanmar, formerly known as Burma, is opening up after 60 years

    of self-imposed isolation and international corporates are eager to

    capitalise on new opportunities, such as offering the country’s 60

    million people goods and services advanced economies take for

    granted, like mobile phones and bank accounts. Once the capital

    of Myanmar, Yangon remains as the commercial centre and main

    transit hub of the country. Formerly a small shing village surrounding

    the prominent Shwedagon Pagoda, the city was transformed during

    colonial rule under the British from 1824 to 1948.

    “Since regaining independence after the Second

    World War, Yangon’s infrastructure has suffered from under maintenance and low capital

    investment and is undeveloped in comparison to

    other Southeast Asian cities.” 

    In early 2006, the military junta formally relocated the capital to Nay

    Pyi Daw, a planned city with more developed infrastructure, in an effort

    to be more centrally and strategically located. Seemingly frozen in time

    for the past half a century, Yangon’s lack of foreign investment has left

    the city with few modern developments. As a result, Yangon has the

    largest collection of colonial buildings of any city in Southeast Asia.

     A quasi-civilian government is now implementing many economic,political and social reforms and the city is developing at an incredible

    pace similar to Bangkok in the 1960s and Ho Chi Minh City in the

    1990s. Today, as the country moves toward democracy and opens up

    to the world, US President Barack Obama’s recent trip represents the

    rst time that a sitting U.S. president has visited Myanmar.

    “Last year, the USA removed diplomatic and

    economic sanctions as the country started moving

    toward democratization.” 

    Speaking at the University of Yangon, which was the site of democraticprotests in the 1980s, Obama praised the country, the improving

    relationship between Myanmar and the USA, and the economic

    development opportunities it will bring to the nation.

    Economic Overview

    While there is a severe lack of transparency in Myanmar, economic

    sanctions that have been held in place have devastated the economy

    and have resulted in an extremely impoverished population (nominal

    GDP per Capita for Myanmar in 2012 was USD834 with an estimated

    population of 61.59 million). However, the country is one of the

    wealthiest in Southeast Asia in terms of natural resources with

    bountiful supplies of natural gas, oil, gemstones, lumber and teak

    wood.

    Yangon Overview

    Currently, the country remains relatively agriculture-based with no real

    manufacturing or service industry present outside of Yangon. In fact,the country still frequently experiences power shortages as most of the

    power is exported to China, has no global network for mobile phones

    and lacks a modern banking system leaving prime opportunities for

    foreign companies to tap into the market. Flooding still also frequently

    occurs in Yangon during the wet season.

    The continued easing of sanctions has seen more companies showing

    immense interest to enter Myanmar. Most other early international

    movers into the market comprise of construction, light manufacturing,

    oil and gas exploration, telecommunications, banking and tourism.

    Foreign Investment Law

    “Signed into law during November 2012,

     Myanmar’s new foreign investment law is aimed

    at bringing in foreign capital to rapidly address

    numerous shortages and to promote economic

     growth.” 

    The law stipulates that foreign investors will not require a local partner

    to set up a business. Foreigners will be able to own 100% of a

    company in Myanmar with any share in a joint venture with a domestic

    partner mutually agreed upon by both parties.

    Concurrently, investors enjoy various tax incentives such as income

    tax exemptions of up to ve consecutive years while land leases

    have been extended to 50 years with options from the government to

    extend an additional two 10-year periods. While the investment law

    is rather favourable for foreigners, certain aspects of it are opaque.

    In particular, clauses on transfer of ownership and dispute settlement

    remain unclear. Nevertheless, the introduction of the law is a major

    step forward for the country.

    City Layout

    The lack of substantial economic activity and construction in Yangon

    has left the city roughly the same as it was under colonial times. The

    grid system that was implemented in the early 1900s constitutes the

    historic centre of the city located at the convergence of the Yangon

    and Bago Rivers where most of the colonial buildings are located.

    Moving north toward Kandawgyi and Inya Lakes leads to the majority

    of the old residential parts of town with large colonial-style houses

    located in the proximity. The area is also home to the University of

    Yangon, Yangon Mingaladon Airport and several golf courses. Several

    other large residential projects have been built across Hliang and

    Bago Rivers—namely, Pun Hliang Golf Estate and Star City.

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    4  Myanmar Hotel and Tourism Report

    Tourism Market OverviewThe Yangon tourism market has experienced tremendous growth

    in recent years as the country began economic and social reforms.

    However, growth in visitor arrivals has not been linear prior to 2008 asthe country has dealt with bad publicity for human rights abuses.

    “From 2003 to 2012, international visitor arrivals

     grew by 12.8% per annum (CAGR) but growth has

    been much higher over the past four years.” 

    Overall Visitor Trends

    Prior to 2007, visitor arrivals to Yangon remained rather stagnant

    compared to other key cities in Southeast Asia such as Phnom Penh

    and Ho Chi Minh City. Arrivals declined in 2007 due to the Saffron

    Revolution (anti-government protests) as the crackdown on the civilian

    population was condemned across the globe and sparked fears of

    safety amongst travellers. In 2008, arrivals were further weakened by

    Cyclone Nargis, which had a devastating effect on infrastructure.

    Since then, international visitor arrivals to Yangon have grown rapidly

    achieving year-on-year growth rates of 25.9%, 21.7% and 55.7% in

    2010, 2011 and 2012, respectively. Although recent growth has been

    substantial, Yangon is starting from an extremely low base of only

    559,610 visitors in 2012.

    “Visitor arrivals to the country have grown by36.3% in YTD May 2013 over the same period the

     previous year buoyed by strong demand in both the

    corporate and leisure segments.” 

    Visitor arrivals are expected to remain strong for the remainder of

    2013 as many hoteliers in Yangon report bookings near full capacity

    for the coming high season during the second half of the year.

    Major Source Markets

    Yangon’s two largest and mature source markets for the past few

    years have been neighbouring Thailand and China given their closeproximity and long-standing economic co-operation. In 2012, visitors

    from Thailand and China comprised of 15.9% and 11.9% of total visitor

    arrivals, respectively. Growth from these two markets, particularly

    from China has been lower in 2012 as they are starting out from

    much larger bases and some other source markets have grown more

    strongly.

     Additionally, China has long established economic links with Myanmar

    along its border with road infrastructure connecting to mineral deposits

    and other natural resources. Due to their existing foothold in Myanmar,

    it is arguable corporations from China have less need to visit Yangon

    frequently to form business relations or to research the market relativeto other, newer entrant countries.

    Source: Myanmar Marketing Committee

    International Visitor Arrivals to Yangon from 2003 to YTD May2013

    -30%

    -20%

    -10%

    0%

    10%

    20%

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    40%

    50%

    60%

    0

    50,000

    100,000

    150,000

    200,000

    250,000

    300,000

    350,000

    400,000

    450,000

    500,000

    550,000

    600,000

        2    0

        0    3

        2    0

        0    4

        2    0

        0    5

        2    0

        0    6

        2    0

        0    7

        2    0

        0    8

        2    0

        0    9

        2    0

        1    0

        2    0

        1    1

        2    0

        1    2

        Y    T    D

        M   a   y    2    0

        1    2

        Y    T    D

        M   a   y    2    0

        1    3

     Annual Growth (%)Number of Visitors

    Visitor Arrivals Annual Growth (%)

    Source: Myanmar Marketing Committee

    Seasonality of Visitor Arrivals 2010 – 2013

    0

    10,000

    20,000

    30,000

    40,000

    50,00060,000

    70,000

    80,000

    Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

    Number of Visitors

    2010 2011 2012 2013

    Source: Myanmar Marketing Committee

    Top 10 Source Markets in 2011 and 2012 by Country ofResidence

    0%

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          T      h     a      i      l     a     n      d

          C      h      i     n     a

          J     a     p     a     n

          U      S      A

          K     o     r     e     a

          M     a      l     a     y     s      i     a

          F     r     a     n     c     e

          S      i     n     g     a     p     o     r     e

          U      K

          G     e     r     m     a     n     y

    2011 2012 % Growth 2011-2012

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    Spotlight on Yangon 5

    Most other source markets to Yangon are considered immature due

    to their lack of long-standing presence and past economic sanctions

    towards Myanmar. As a result, visitor arrivals from these countries,such as USA and Germany, are growing rapidly as businesses have

    been attempting to capitalise on economic opportunities following the

    on-going gradual lifting of economic/political sanctions.

    Unlike Asian source markets which are mostly corporate driven,

    visitors from Western Europe, the UK and the USA have grown on the

    back of both leisure and corporate driven demand. Allured by one of

     Asia’s last non-commercialised destinations, Western Europeans, in

    particular French and Germans, have been drawn by the country’s rich

    cultural sites.

    Seasonality of Visitor ArrivalsVisitor arrivals to Yangon, a sizeable portion being leisure, follow

    a consistent pattern mainly dictated by the dry and wet season of

    the country. The dry season occurs from October to March and the

    wet season from April to September. Leisure visitors to Yangon are

    generally on tour packages that lead to other parts of Myanmar such

    as Mandalay, Inle Lake and Bagan, areas close to the Irrawaddy

    River. As a result of the potential ooding, the wet season in Myanmar

    can cause issues for tourists visiting the region as the heavy rainfall

    limits leisure activities and accessibility to many sites.

    Current Airlift

    Located on a former British airbase developed during the Second

    World War, Yangon Mingaladon Airport is approximately 15 kilometres

    north of Yangon’s city centre. In 2012 it handled 96% of international

    ights into Myanmar along with 3.1 million passengers, just over

    its current capacity of 2.7 million passengers a year. Current air

    connectivity to Yangon originates primarily out of Asia with direct

    ights to China, Thailand, Cambodia, India, Hong Kong, Japan, South

    Korea, Singapore, Malaysia, Vietnam, Taiwan, India and Qatar. The

    Sule Pagoda

    lack of direct ights from other countries outside of Southeast Asia

    forces visitors to transit in hubs, such as Bangkok and Singapore.

    “A new proposed international airport at

     Hanthawaddy in central Bago, which is 80

    kilometres north of Yangon, will help the city

    handle the strong anticipated future growth of

    inbound tourism.” 

    Hanthawaddy International Airport will cover an area of 3,924

    hectares and will cost around USD1 billion to develop. On completion

    (scheduled for December 2017), Hanthawaddy International Airport

    will handle up to 12 million passengers a year with potential to expand

    over future stages and accommodate up to 35 million passengers a

    year. The project will be undertaken as a public private partnership ora joint venture according to specications that were drawn up by the

    Department of Civil Aviation and the Ministry of Transport.

    “While international carriers remain interested

    in opening up new routes to Yangon, they are

    constrained by the lack of international standard

    hotel rooms in the city.” 

    However, that has not stopped several carriers from opening up

    routes, albeit with small load capacities, most of which have started in

    the last quarter of 2012.

    Many of these carriers cater to corporate travellers exemplied by

     All Nippon Airways (ANA), which is providing only business class

    ights. Certain carriers, such as EVA Air, are expecting 30% of their

    load capacity to be lled by travellers from the USA. The only carrier

    catering mostly to leisure guests is Condor ying the Frankfurt –

    Yangon – Phuket route. Singapore Airlines has also started direct

    ights to Yangon as demand for ights from Singapore surges (as well

    as using sister airline SilkAir).

    Hanthawaddy International AirportSource: Department of Civil Aviation Myanmar 

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    6  Myanmar Hotel and Tourism Report

     New Infrastructure

    The recent downward revisions of car import taxes and the inux of

    visitors have rapidly resulted in congested roads and the need for alarger international airport in the near future.

    Major overpasses are planned for Shwegondaing and Hledan

    intersections and are expected to be completed by late 2013. The

    government is also said to be drawing expertise from urban planners

    in Singapore to create a city with better public transport infrastructure.

    The Yangon City Government is anticipating signicant growth in

    visitor arrivals, which will easily surpass the current capacity of 2.7

    million air passengers a year.

    “While international visitor arrivals to Yangon

    remains relatively small at only 559,610 visitors

    in 2012, many leisure and domestic travellers

     pass through the airport on their way to other

    destinations in Myanmar.” 

    The current airport, Yangon Mingaladon, is also expecting upgrades

    to increase capacity to 5.4 million visitors by 2015. Until other airports

    in Myanmar increase their capacity and standards to accommodate

    more international ights, Yangon Mingaladon Airport will continue to

    become increasingly congested as the country’s major international

    gateway.Source: Airline Websites

    Origin Flightsper

    Week

    Carrier Approx.Seats per

    Flight

    StartingDate

    Seoul 7 Korean Air 138 4Q 2012

    Taipei 3 China Airlines 200 4Q 2012

    Tokyo 3 ANA 34 4Q 2012

    Doha 3 Qatar 120 4Q 2012

    Bangkok 14 AirAsia 180 4Q 2012

    Singapore 7 Singapore

     Airlines

    323 4Q 2012

    Frankfurt

    (via Phuket)

    2 Condor 268 4Q 2012

    (Seasonal)

    Hong Kong 4 Dragonair 169 1Q 2013

    Kolkata 3 Air India 144 1Q 2013

    Singapore 7 Tiger Air 180 3Q 2013

    Mae Sot 7 Nok Air 189 3Q 2013

    Bangkok 1-3 Business Air 221 3Q 2013

    Taipei 1-3 TransAsia 170 4Q 2013

    Table 1: Direct Flights to Yangon Mingaladon Airport -New International Routes 2012/13

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    Spotlight on Yangon 7

    Seoul

    Singapore

    Kuala Lumpur 

    BeijingFrankurt

    Bangkok

    Yangon

    Guangzhou

    Kunming

    Phnom Penh

    Hong KongKolkata

    Doha

    Ho Chi Minh City

    Tokyo

    Hanoi

    Taipei

    Yangon – Mandalay Expressway

    Yangon – Mandalay Old Highway

    National Road Network

    National Railway Network Hanthawaddy International Airport

    (Scheduled to open in

    December 2017)

     Yangon Mingaladon Airport

     Yangon Mingaladon Airport Direct Flight Network

    Existing and Planned International Airports

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    8  Myanmar Hotel and Tourism Report

    Myanmar’s Tourism Master PlanMyanmar is the second largest country in the Association of Southeast

     Asian Nations (ASEAN), stretching from northern borders in the

    snow-capped Greater Himalayas, to a southern coast line 2,832 kmin length along the Indian Ocean. With a population of roughly 60

    million, including over 100 distinct ethnic groups, the historical legacy

    of former kingdoms, and colonial and Second World War II periods

    provide a great setting for tourism to thrive.

    The Myanmar Government has developed a framework in order to

    face their current challenges, and they have identied that tourism is

    a key activity in the development of their private sector, whilst also

    helping to tackle poverty.

     According to the World Travel and Tourism Council (WTTC), the

    worldwide travel and tourism industry contributes 11.1% to regional

    GDP (US$ 255.1 billion) and accounts for 8.8% of employment

    (25.4 million jobs). The United Nations World Tourism Organization

    (UNTWO) forecasts 540 million arrivals to the Asia Pacic region by

    2030, whilst Myanmar’s annual growth was the highest among ASEAN

    nations at 29.7% in 2012 (albeit from a low starting point).

    International vistor arrivals and spending have been forcast for

    Myanmar in Table 2 below.

    Below we have provided a summary SWOT analysis for Myanmar:

    Strengths Weaknesses

    Tourism is a national priority

    Rapidly increasing visitor arrivals

    Outstanding historic, natural, and cultural heritage

    Renowned friendliness of Myanmar’s people

    New destination with extensive international media exposure

    Commitment to effective and efcient Government

    Lack of trained human resources

    Insufcient public services, infrastructure, and nancial systems

    Weak regulatory environment

    Insufcient coordination among and between the public and private

    sectors

    Lack of accurate tourism information

    Opportunities Threats

    Strategic location between the People’s Republic of China and India

    Robust market demand

    Increased foreign direct investment and public revenue

    Deepened regional cooperation

    Job creation

    Technology transfer 

    Intercultural exchange with international visitors

    Visitor’s perception of poor value for money

    Negative economic, social, and environmental impacts

    Speed of economic reform and liberalization

    Inappropriate metrics used to measure tourism performance

    Global economic instability and climate change

    Natural disasters

    Source: Ministry of Hotels and Tourism; Asian Development Bank

    Table 2: International Visitor Arrivals & Spending Forecasts

    Growth Scenario Conservative Mid-Range High

    2015 2020 2015 2020 2015 2020

    International

     Arrivals

    1,528,020 2,815,279 1,829,943 3,680,669 3,009,663 7,489,006

    Total Visitor Spend

    (US$ billion)

    1.83 3.82 2.19 5.00 3.61 10.18

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    Spotlight on Yangon 9

    Implementation

    In order to ensure that the social and economic benets of tourism are distributed equitably, and to improve national employment and income

    generation, six programs consisting of 38 projects costing USD 486.8 million have been put in place over 2013-2020.

    Source: Myanmar Tourism Master Plan Report (TA-8136)

    Key Objectives Activities Time Frame

    1. Strengthen the Institutional Environment

    Establish a Tourism Executive Coordination Board (TECB) to oversee tourism development 2013-2014

    Develop a planning framework to support the TECB 2013-2015

    Strengthen data systems and metrics to measure industry performance 2013-2020

    Develop systems to promote visitor safety and consumer protection 2014-2020

    Improve legal environment 2014-20202. Build Human Resource Capacity and Promote Service Quality

    Design and deliver a comprehensive HR development and capacity building strategy 2013-2020

    Expedite the implementation of the HR development strategy 2013-2015

    Develop multi-stakeholder partnerships to improve tourism products and servie quality 2014-2020

    3. Strengthen Safeguards and Procedures for Destination Planning and Management

    Design and implement innovative, integrated, and participatory approaches to destination planning 2013-2020

    Strengthen tourism-related social safeguards 2013-2020

    Improve zoning practices in Tourism Destinations 2014-2017Promote Innovative and Green Technologies 2014-2020

    Strengthen community involvement in Tourism 2013-2020

    4. Develop Quality Products and Services

    Design and implement tourism product development strategies 2013-2016

    Develop an ecotourism management strategy for protected areas 2014-2015

    Strengthen tourism-related supply chain linkages 2014-2018

    5. Improve Connectivity and Tourism-related infrastructure

    Promote complementary expansion of the Aviation and Tourism industries 2013-2020Ensure the integration of tourism considerations into national and local transportation planning 2014-2020

    Invest in tourism-related infrastructure and environmental services 2014-2020

    Ease barriers to visitor entry 2014-2015

    6. Build the Image, Position, and Brand of Tourism Myanmar 

    Determine the supply, demand, and gap characteristics of the tourism system 2013-2020

    Create a strategic marketing map that includes a range of niche market actions 2014-2020

    Raise national awareness about the nature and signicance of responsible tourism 2013-2020

    Effectively manage the position of Myanmar in the international marketplace 2013-2020

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    10  Myanmar Hotel and Tourism Report

    Hotel Market OverviewExisting Supply

     According to the Ministry of Tourism, there are currently 9,110

    hotel rooms in Yangon. While opinion differs on which hotels are ofinternational standard, the general consensus of our research amongst

    industry sources appears to be in the range of 1,500 to 2,000 rooms.

    Major international brands are relatively scarce in Yangon due to the

    economic sanctions that have prohibited American and European

    hotel operators from entering the market.

    “As a result, the few branded operators that are

    as at the date of this report represented in Yangon

    originate from Asia and only 17% of hotel rooms in

    Yangon are represented by international standardbranded hotels.” 

    Future Supply

    The large proportion of anticipated future supply in the next few years

    originates from existing hotels converting current ofce space in their

    respective properties (Chatrium, Traders, Strand) and hotels opening

    after years of dormancy. Prior to the economic reforms promoted by

    the government, hotels in Yangon were suffering from low occupancy

    rates and resorted to converting and letting out some of their rooms

    (with ofce space being undersupplied in Yangon). With pressure from

    the government to increase room supply, hotels are now reconverting

    the “ofce space” into saleable rooms. The PARK ROYAL has just

    completed at the end of 2012, a conversion of 65 ofce units back into

    guestrooms.

    Hilton Worldwide announced in March 2013 that it signed a

    management agreement for a 300-room Hilton-branded hotel.

    Shangri-La, which operates the Trader’s Hotel, will open a Shangri-La

    Residence later this year and a Shangri-La Hotel in 2016.

     Accor will open in the rst quarter of 2014 a 366-room Novotel Yangon

    Max hotel in two towers, including a ballroom, conference rooms,

    café, wine bar and a French restaurant. Hilton Hotels have signed a

    management agreement to manage the Hilton Yangon (in the mixed-

    use Centerpoint Tower). The 300-room hotel is scheduled to open in

    mid-2014, offering three restaurants, sky bar and approx 1,400 square

    metres of event space.

    Marketwide Trading Statistics

    Continued negative publicity and restrictions to foreign investment

    resulted in challenging operating conditions in the early part of the

    decade. The Saffron Revolution in 2007 and Cyclone Nargis in

    2008 had a detrimental impact on trading performance. However,

    with economic sanctions suspended, hotels are now experiencing

    signicant growth in demand from both corporate and leisure travel.

    In light of the projected inux of demand over the next two years and

    limited room supply of international standard in Yangon, hotels have

    been aggressively renegotiating contracts with travel agents in an

    effort to increase rates. Most hotels have been running at full capacity

    during weekdays throughout the year and also at weekends during the

    high leisure season. The expected supply and demand imbalance over

    the next few years gives the opportunity to substantially increase room

    rates.

    Source: Jones Lang LaSalle Hotels & Hospitality Group

    Future Hotel Rooms Supply

    0

    1,000

    2,000

    3,000

    4,000

    5,000

    6,000

    7,000

    8,000

    Number of Rooms

    2012 2013 2014 2015 2016 2017

    Existing Supply Proposed   Under Construction

    1,500 1,500

    974

    2,474   2,874

    1,293

    4,752

    5,752

    1,000

    421

    1,000

    585

    400

    Novotel Yangon – Opening Q1 2014

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    Spotlight on Yangon 11

    Market Outlook While the growth in visitor arrivals, lack of room supply and the allure

    of one of Asia’s last frontier markets can lead to greater opportunities

    for early entrants, conducting business is still very challenging giventhe lack of a transparent legal framework and hence any investment

    carries a signicant level of risk.

     Ambiguity in the foreign investment law is likely to worry investors and

    other potential setbacks in human rights abuses around the country

    will directly affect whether sanctions remain suspended. The rst full

    democratic election in 2015 will determine if the country is truly set to

    embrace change.

    Chinese, Singaporean and Thai companies conducted business in

    Myanmar when the country was still subject to economic sanctions and

    are more accustomed to the current legal framework and challenges

    compared to new entrants. Foreign developers entering the market

    without local partners will face greater challenges.

    “The opportunities in real estate are particularly

    attractive with a severe shortage of supply in the

    ofce, hotel, serviced apartment, residential and

    retail sectors.” 

    The substantial quantity of colonial buildings in Yangon will naturally

    lend it to potentially being one of the more dynamic and culturally rich

    cities in Southeast Asia while being strategically located as a gatewayto the rest of the country and its natural resources.

     At the municipal level, infrastructure needs to be built and improved

    to bring the city and the country up to the level of a modern nation

    state. The government will need to carefully monitor and plan the

    changes to prevent the urban sprawl and trafc jams prevalent in other

    major Southeast Asian capital cities. The lack of tertiary education,

    consistent power generation and a skilled labour pool will also pose

    challenges in the short to medium term.

    Despite all of these challenges, Yangon is positioned to grow much

    faster than any other emerging market in Asia and is likely to generate

    high levels of growth across all industries (albeit from a low base).

    Specically, companies in mining, energy, telecommunications,

    banking, real estate, legal, healthcare and hospitality are expected to

    prot the most.

    Contributors

    Andrew Langdon

    Executive Vice President, Strategic Advisory

    [email protected]

    Jonathan Ottevaere 

    Vice President, Strategic Advisory

     [email protected]

    Jones Lang LaSalle’s Hotels & Hospitality Group serves as the hospitality industry’s global leader in real estate services for luxury, upscale, select service and budget hotels; timeshare and fractional ownership

    properties; convention centers; mixed-use developments and other hospitality properties. The rm’s more than 265 dedicated hotel and hospitality experts partner with investors and owner/operators around the

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    specialists provide independent and expert advice to clients, backed by industry-leading research.

    Frank Sorgiovanni 

    Vice President, Research Asia

    [email protected]

    Calvin Li 

     Associate, Strategic Advisory

    [email protected]

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    COPYRIGHT © JONES LANG LASALLE 2013 All rights reserved. No part of this publication may be published without prior written permission from Jones Lang LaSalle. The information in this

    publication should be regarded solely as a general guide. Whilst care has been taken in its preparation no representation is made or responsibility accepted for the accuracy of the whole or any

    part. We stress that forecasting is a problematical exercise which at best should be regarded as an indicative assessment of possibilities rather than absolute certainties. The process of making

    forward projections involves assumptions regarding numerous variables which are acutely sensitive to changing conditions, variations in any one of which may signicantly affect the outcome,

    and we draw your attention to this factor.

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    Atlanta

    3344 Peachtree Road, Suite 1200 Atlanta, GA 30326, United Statestel +1 404 995 2100fax +1 404 995 2109

    Bangkok 19/F Sathorn City Tower175 South Sathorn RoadTungmahamek, SathornBangkok 10120, Thailandtel +66 2 624 6400fax +66 2 679 6519

    Barcelona Passeig de Gracia 114a Planta, Esc. A

    08007 Barcelona, Spaintel +34 93 318 5353fax +34 93 301 2999

    Beijing 11/F China World Tower1 Jianguomenwai Avenue Beijing 100004, China (PRC)tel +86 10 5922 1300fax +86 10 5922 1346

    Brisbane Level 33, Central Plaza One345 Queen StreetBrisbane QLD 4000, Australiatel +61 7 3231 1400fax +61 7 3231 1411

    Buenos Aires

     Av Cordoba 673 7th Floor

    C1054AAS Buenos Aires, Argentinatel +54 11 4893 2600fax +54 11 4893 2080

    Chengdu 30/F, Tower 1, Plaza Central8 Shuncheng AvenueChengdu 610016Sichuan, China (PRC)tel +86 28 6680 5000fax +86 28 6680 5096

    Chicago 200 E Randolph DriveChicago IL 60601, United Statestel: +1 312 782 5800fax: +1 312 782 4339

    Dallas 8343 Douglas Avenue, Suite 100Dallas TX 75225, United Statestel +1 214 438 6100fax +1 214 438 6101

    Denver  1225 Seventeenth StreetSuite 1900Denver, CO 80202, United Statestel +1 303 260 6500fax +1 303 260 6501

    Dubai Emaar Square,Building 1 Ofce 403, Sheikh Zayed Road,

    PO Box 214029, Dubai, UAEtel +971 4 426 6999fax +971 4 365 3260

    Düsseldorf

    Kaistrasse 540221 Düsseldorf, Germanytel +49 211 13006 0fax +49 211 13399 0

    Exeter  Keble House, Southernhay EastExeter EX1 1NTtel +44 1392 423696fax +44 1392 423698

    Frankfurt Wilhelm-Leuschner-Strasse 7860329 Frankfurt, Germanytel +49 69 2003 0

    fax +49 69 2003 1040Glasgow 150 St Vincent StreetGlasgow G2 5ND, United Kingdomtel +44 141 248 6040fax +44 141 567 6678

    Istanbul Yesim Sk. No:2 Akatlar - LeventIstanbul 34335, Turkeytel +90 212 350 0800fax +90 212 350 0806

    Jakarta Jakarta Stock Exchange Building Tower 2, 19th Floor,Sudirman Central, Business DistrictJl. Jend Sudirman Kav 52-53 Jakarta 12190, Indonesia tel +62 21 2922 3888fax +62 21 515 3232

    Leeds St Paul’s House, Park SquareLeeds LS1 2ND, United Kingdomtel +44 113 244 6440fax +44 113 245 4664

    London 30 Warwick Street

    London W1B 5NH, United Kingdomtel +44 20 7493 6040fax +44 20 7399 5694

    Los Angeles 515 South Flower Street, Suite 1300Los Angeles, CA 90071, United Statestel +1 213 239 6000fax +1 213 239 6100

    Lyon 55 Avenue Foch69006 Lyon, Francetel +33 4 7889 2626fax +33 4 7889 0476

    Madrid Paseo de la Castellana, 51Planta 5, 28046 Madrid, Spaintel +34 91 789 1100

    fax +34 91 789 1200Manchester  1 Piccadilly GardensManchester, M1 1RG, United Kingdomtel +44 161 828 6440fax +44 161 828 6490

    Marseille 2 Place Sadi-Carnot13002 Marseille, Francetel +33 4 9509 1313fax +33 4 9509 1300

    Melbourne Level 21, Bourke Place600 Bourke StreetMelbourne VIC 3000, Australiatel +61 3 9672 6666fax +61 3 9600 1715

    Mexico City

    Monte Pelvoux 111, Piso 5Lomas de ChapultepecMéxico, DF 11000, Mexicotel +52 55 5980 8054fax +52 55 5202 4377

    Miami 2333 Ponce de Leon Blvd, Suite 1000Coral Gables, Florida 33134United Statestel +1 305 529 6345fax +1 305 529 6398

    Milan Via Agnello 820121 Milan, Italy

    tel +39 2 8586 8672fax +39 2 8586 8670

    Moscow Kosmodamianskaya Nab. 52/3Moscow 115054, Russiatel +7 495 737 8000fax +7 495 737 8011

    Munich

    LudwigpalaisLudwigstrasse 680539 Munich, Germanytel +49 89 2900 8882fax +49 89 2900 8888

    New Delhi

    Level 9 Tower AGlobal Business Park,Mehrauli Gurgaon Road, Sector 26,

    Gurgaon 122002Haryana, Indiatel +91 124 4605000fax +91 124 4605001

    New York

    330 Madison AvenueNew York NY 10017, United Statestel +1 212 812 5700fax + 1 212 421 5640

    Paris 40-42, rue La Boétie75008 Paris, Francetel +33 1 4055 1718fax +33 1 4055 1868

    Perth

    Level 29, Central Park152-158 St Georges TerracePerth WA 6000tel +61 8 9322 5111fax +61 8 9481 0107

    Rome

    Via Bissolati 2000187 Rome, Italytel +39 6 4200 6771fax +39 6 4200 6720

    San Francisco

    One Front Street, Suite 300San Francisco, CA 94111, United Statestel +1 415 395 4900

    fax +1 415 955 1150São Paulo Rua Joaquim Floriano, 72 – cj. 97 04534-000 São Paulo, SP, Braziltel +55 11 3071 0747fax +55 11 3071 4766

    Shanghai 25/F Tower 2 Plaza 661366 Nanjing Road (West) Jing An District Shanghai 200040, China (PRC)tel +86 21 6393 3333fax +86 21 62888 2246

    Singapore 9 Rafes Place, #38-01 Republic Plaza

    Singapore 048619tel +65 6536 0606

    fax +65 6533 2107Sydney

    Level 26, 420 George StreetSydney NSW 2000, Australiatel +61 2 9220 8777fax +61 2 9220 8765

    Tokyo

    4th Floor, Prudential Tower2-13-10 Nagatacho, Chiyoda-kuTokyo 100-0014, Japan tel +81 3 5501 9240fax +81 3 5501 9211

    Washington D.C.

    1801 K Street NW, Suite 1000Washington, DC 20006, United Statestel +1 202 719 5000fax +1 202 719 5001