Xerox artwork skills and design tests

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S T E V E P I C K L E S

X E R O X

A R T W O R K I N G &

D E S I G N S K I L L S T E S T

Open for real business

1

How do we do it?Our proposition is to provide market leading supply chain management solutions that unify, simplify and automate our client’s marketing activities to enhance operational excellence, reduce Total Cost of Ownership and drive incremental revenues.

Service delivery — a core Xerox strength

The success of any service depends on the reliability, flexibility and quality of it’s service delivery capabilities. This is a particular area of Xerox focus and continued investment: we take our service delivery promises very seriously.

In addition, Xerox is uniquely positioned to benefit from our own world-class manufacturing heritage and rich culture of innovation, ensuring that we underpin all our business process activities with best practice behaviours and lean, efficient workflows.

Our delivery capabilities are global and highly flexible. Depending on our customer needs, the Xerox people responsible for working with organisations may be based on their premises, in a less expensive dedicated site nearby, or in one of our shared service delivery centres.

This extends to the account teams who work to understand customer needs and ensure that we meet them.

Despite our global presence, we do not have, or wish to create, core internal competencies in every facet of the production and manufacturing process in each country. Instead, we continue to value our supply chain and extend this to support changing market needs.

Through collaboration with our partners and clients, Xerox is able to maintain a high level of continuous improvement that keeps our capability both competitive and leading edge. Our Global Delivery Centres are scaled to support client requirements acknowledging the fact that our clients face increasing pressures to deliver efficient market segmentation across the globe.

Table Column 1 Column 2 Column 3 Total Row 1 Lorem ipsum Lorem ipsum Lorem ipsum £10,000 Row 2 Lorem ipsum Lorem ipsum Lorem ipsum £10,000 Row 3 Lorem ipsum Lorem ipsum Lorem ipsum £10,000 Row 4 Lorem ipsum Lorem ipsum Lorem ipsum £10,000 Row 5 Lorem ipsum Lorem ipsum Lorem ipsum £10,000 Grand total £50,000

What are the business benefitsOur clients tell us there are clear business benifits which must be derived from improved customer communications processes:

Making budgets go furtherWe saved one bank a huge 30%. They’ve taken some of it to the P&L and have used the rest to invest in their customer data analytics and personalisation capabilities.

Customer centricityWe helped a Swiss telecoms provider make phone bills easier for customers to understand. As a result, calls about bill queries dropped by 42 percent. This lead to lower customer service costs and faster collection of bill payments.

Brand consistencyWe helped a financial services company re-engineer their customer statements to better realise the company’s brand values and meet customer needs. We built a composition and production process to support the new design. The result was a measurable increase in customer satisfaction, a drop in call volumes and a rise in customer retention.

Visibility and controlWe help a retailer manage and track more than 100 marketing campaigns. They can track progress, bottlenecks, bottlenecks, budgets and SLA’s. They’ve cut lead times and costs; and they now have 100% on-time delivery of marketing campaigns.

Xerox CMS Delivery Platform - business Management Capabilities

Instruction Costing & Estimation

Approval & Collaboration

Production and Delivery

Supplier PaymentClient Invoicing

Reporting

Print & Procurement Workflow, Collaboration & Approval

Production Management

Commercial Management

Digital & Brand Management

Supply Chain Manager

DesignersPrint, Creative & Logistics Partners

PremediaExecutives

Print Executives

Workflow Controllers

Consultants

3

Welcome to the Global Delivery Centre (GDC), the home of Xerox’s delivery capability for Communication and Marketing Services (CMS).

Our clients are looking for solutions to business challenges that are effective across every touch-point with customers, employees and stakeholders, which also deliver the requisite measurable Return On Marketing Investment (ROMI).

©2011 Xerox Corperation. All Rights Reserved. XEROX® and Design® are trademarks of Xerox Corporation in the United States and/or other countries.

GDC NST 0010 08/11

Open for real business

3

Welcome to the Global Delivery Centre (GDC), the home of Xerox’s delivery capability for Communication and Marketing Services (CMS).

Our clients are looking for solutions to business challenges that are effective across every touch‑point with customers, employees and stakeholders, which also deliver the requisite measurable Return On Marketing Investment (ROMI).


GDC NST 0010 08/11

1

How do we do it?Our proposition is to provide market leading supply chain management solutions that unify, simplify and automate our client’s marketing activities to enhance operational excellence, reduce Total Cost of Ownership and drive incremental revenues.

Service delivery — a core Xerox strength

The success of any service depends on the reliability, flexibility and quality of it’s service delivery capabilities. This is a particular area of Xerox focus and continued investment: we take our service delivery promises very seriously.

In addition, Xerox is uniquely positioned to benefit from our own world‑class manufacturing heritage and rich culture of innovation, ensuring that we underpin all our business process activities with best practice behaviours and lean, efficient workflows.

Our delivery capabilities are global and highly flexible. Depending on our customer needs, the Xerox people responsible for working with organisations may be based on their premises, in a less expensive dedicated site nearby, or in one of our shared service delivery centres.

This extends to the account teams who work to understand customer needs and ensure that we meet them.

Despite our global presence, we do not have, or wish to create, core internal competencies in every facet of the production and manufacturing process in each country. Instead, we continue to value our supply chain and extend this to support changing market needs.

Through collaboration with our partners and clients, Xerox is able to maintain a high level of continuous improvement that keeps our capability both competitive and leading edge. Our Global Delivery Centres are scaled to support client requirements acknowledging the fact that our clients face increasing pressures to deliver efficient market segmentation across the globe.

Table Column 1 Column 2 Column 3 Total Row 1 Lorem ipsum Lorem ipsum Lorem ipsum £10,000 Row 2 Lorem ipsum Lorem ipsum Lorem ipsum £10,000 Row 3 Lorem ipsum Lorem ipsum Lorem ipsum £10,000 Row 4 Lorem ipsum Lorem ipsum Lorem ipsum £10,000 Row 5 Lorem ipsum Lorem ipsum Lorem ipsum £10,000 Grand total £50,000

2

What are the business benefitsOur clients tell us there are clear business benifits which must be derived from improved customer communications processes:

Making budgets go furtherWe saved one bank a huge 30%. They’ve taken some of it to the P&L and have used the rest to invest in their customer data analytics and personalisation capabilities.

Customer centricityWe helped a Swiss telecoms provider make phone bills easier for customers to understand. As a result, calls about bill queries dropped by 42 percent. This lead to lower customer service costs and faster collection of bill payments.

Brand consistencyWe helped a financial services company re‑engineer their customer statements to better realise the company’s brand values and meet customer needs. We built a composition and production process to support the new design. The result was a measurable increase in customer satisfaction, a drop in call volumes and a rise in customer retention.

Visibility and controlWe help a retailer manage and track more than 100 marketing campaigns. They can track progress, bottlenecks, bottlenecks, budgets and SLA’s. They’ve cut lead times and costs; and they now have 100% on‑time delivery of marketing campaigns.


Instruction Costing & Estimation

Approval & Collaboration

Production and Delivery

Supplier PaymentClient Invoicing

Reporting

Print & Procurement Workflow, Collaboration & Approval

Production Management

Commercial Management

Digital & Brand Management

Supply Chain Manager

DesignersPrint, Creative & Logistics Partners

PremediaExecutives

Print Executives

Workflow Controllers

Consultants

OPEN FOR REAL BUSINESS

1

HOW DO WE DO IT?Our proposition is to provide market leading supply chain management solutions that unify,

simplify and automate our client’s marketing activities to enhance operational excellence,

reduce Total Cost of Ownership and drive incremental revenues.

Service delivery - a core Xerox strength

The success of any service depends on the

reliability, flexibility and quality of it’s service

delivery capabilities. This is a particular area

of Xerox focus and continued investment:

we take our service delivery promises very

seriously.

In addition, Xerox is uniquely positioned

to benefit from our own world-class

manufacturing heritage and rich culture of

innovation, ensuring that we underpin all our

business process activities with best practice

behaviours and lean, efficient workflows.

Our delivery capabilities are global and highly

flexible. Depending on our customer needs,

the Xerox people responsible for working with

organisations may be based on their premises,

in a less expensive dedicated site nearby,

or in one of our shared service delivery

centres. This extends to the account teams who work to understand customer needs and

ensure that we meet them.

Despite our global presence, we do not have, or wish to create, core internal competencies

in every facet of the production and manufacturing process in each country. Instead,

we continue to value our supply chain and extend this to support changing market needs.

Through collaboration with our partners and clients, Xerox is able to maintain a high level

of continuous improvement that keeps our capability both competitive and leading edge.

Our Global Delivery Centres are scaled to support client requirements acknowledging the fact

that our clients face increasing pressures to deliver efficient market segmentation across the globe.

TABLE COLUMN 1 COLUMN 2 COLUMN 3 TOTAL

Row 1 Lorem ipsum Lorem ipsum Lorem ipsum £10,000





Grand total £50,000

2

WHAT ARE THE BUSINESS BENEFITSOur clients tell us there are clear business benifits which must be derived from improved

customer communications processes:

MAKING BUDGETS GO FURTHERWe saved one bank a huge 30%. They’ve

taken some of it to the P&L and have used the

rest to invest in their customer data analytics

and personalisation capabilities.

CUSTOMER CENTRICITYWe helped a Swiss telecoms provider make

phone bills easier for customers to understand.

As a result, calls about bill queries dropped by

42 percent. This lead to lower customer service

costs and faster collection of bill payments.

BRAND CONSISTENCYWe helped a financial services company re-

engineer their customer statements to better

realise the company’s brand values and meet

customer needs. We built a composition and production process to support the new design.

The result was a measurable increase in customer satisfaction, a drop in call volumes and a rise

in customer retention.

VISIBILITY AND CONTROLWe help a retailer manage and track more than 100 marketing campaigns. They can track

progress, bottlenecks, bottlenecks, budgets and SLA’s. They’ve cut lead times and costs;

and they now have 100% on-time delivery of marketing campaigns.


Print, Creative & Consultants Workflow Print Supply Chain Designers PremediaLogistic Partners Controllers Executives Manager Executives

Instruction Costing & Approval & Production & Supplier Payment & Reporting Estimation Collaboration Delivery Client Invoicing

Digital & Print & Procurement Workflow, Collaboration & Production CommercialBrand Mangement Approval Management Management

3

Welcome to the Global Delivery

Centre (GDC), the home of Xerox’s delivery capability for Communication

and Marketing Services (CMS).

Our clients are looking for solutions to business challenges that are effective across every touch-point with customers,

employees and stakeholders, which also deliver the requisite

measurable Return On Marketing Investment

(ROMI).


GDC NST 0010 08/11

Open fOr real business

3

Welcome to the Global Delivery

Centre (GDC), the home of Xerox’s delivery capability for Communication

and Marketing Services (CMS).

Our clients are looking for solutions to business challenges that are effective across every touch‑point with customers,

employees and stakeholders, which also deliver the requisite

measurable Return On Marketing Investment

(ROMI).


GDC NST 0010 08/11

HOw dO we dO it?Our proposition is to provide market leading supply chain management solutions that unify,

simplify and automate our client’s marketing activities to enhance operational excellence,

reduce Total Cost of Ownership and drive incremental revenues.

service delivery - a core Xerox strength

The success of any service depends on the

reliability, flexibility and quality of it’s service

delivery capabilities. This is a particular area

of Xerox focus and continued investment:

we take our service delivery promises very

seriously.

In addition, Xerox is uniquely positioned

to benefit from our own world‑class

manufacturing heritage and rich culture of

innovation, ensuring that we underpin all our

business process activities with best practice

behaviours and lean, efficient workflows.

Our delivery capabilities are global and highly

flexible. Depending on our customer needs,

the Xerox people responsible for working with

organisations may be based on their premises,

in a less expensive dedicated site nearby,

or in one of our shared service delivery

centres. This extends to the account teams who work to understand customer needs and

ensure that we meet them.

Despite our global presence, we do not have, or wish to create, core internal competencies

in every facet of the production and manufacturing process in each country. Instead,

we continue to value our supply chain and extend this to support changing market needs.

Through collaboration with our partners and clients, Xerox is able to maintain a high level

of continuous improvement that keeps our capability both competitive and leading edge.

Our Global Delivery Centres are scaled to support client requirements acknowledging the fact

that our clients face increasing pressures to deliver efficient market segmentation across the globe.

1

TAblE COlUmN 1 COlUmN 2 COlUmN 3 TOTAl






Grand total £50,000

2

wHat are tHe business benefitsOur clients tell us there are clear business benifits which must be derived from improved

customer communications processes:

Making budgets gO furtHerWe saved one bank a huge 30%. They’ve

taken some of it to the P&L and have used the

rest to invest in their customer data analytics

and personalisation capabilities.

CustOMer CentriCityWe helped a Swiss telecoms provider make

phone bills easier for customers to understand.

As a result, calls about bill queries dropped by

42 percent. This lead to lower customer service

costs and faster collection of bill payments.

brand COnsistenCyWe helped a financial services company re‑

engineer their customer statements to better

realise the company’s brand values and meet

customer needs. We built a composition and production process to support the new design.

The result was a measurable increase in customer satisfaction, a drop in call volumes and a rise

in customer retention.

Visibility and COntrOlWe help a retailer manage and track more than 100 marketing campaigns. They can track

progress, bottlenecks, bottlenecks, budgets and SLA’s. They’ve cut lead times and costs;

and they now have 100% on‑time delivery of marketing campaigns.

Xerox CMs delivery platform - business Management Capabilities

Print, Creative & Consultants Workflow Print Supply Chain Designers PremediaLogistic Partners Controllers Executives Manager Executives

Instruction Costing & Approval & Production & Supplier Payment & Reporting Estimation Collaboration Delivery Client Invoicing

Digital & Print & Procurement Workflow, Collaboration & Production CommercialBrand Mangement Approval Management Management

Xerox artwork skills and design tests

Design

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