WTW Warranty Process

Technical DepartmentAugust 2011

What you need to know

• Forms and Files:– WTW Submittal Package– Step by Step Process Flow– WTW Fee Schedule and Types• Type 1, 2, 3 and 4

– Curb Specification – WTW Log – Status of projects

TWO PROCESSESTO BE QUOTED WTW

PLANS AND SPEC

QUOTE TO CUSTOMER WON/LOSS

SOLD WTW

PLAN, SPECS AND QUOTE

REVIEW

REVIEWING SUBMITTAL PACKAGE

NOTICE OF INTENT ISSUED

Quoting at WTW

PLANS AND SPEC

WTW QUOTE TO CUSTOMER

(*)WON/LOSS

• Plans and Spec: Sent to Tony Spaw or Jeff Hock for review.• WTW Quote to Customer: Salesperson or Technical Department

• (*) Drexel Metals technical department will provide a roof take-off at no charge to our customer. This would include a panel cut-list, 2-D drawing and all accessories required for the project.

• Win/Loss – Sales will follow up with quote in STRATIX and Salesforce.com

What’s Reviewed for a SOLD WTW

• PLANS:– Architectural and Structural Plans Preferred – Minimum requirement:

– Roof Plans– Elevations– Section Details

• SPECS + ADDENDUMS:• Division 7

• QUOTE REVIEW:– Hard Copy of the quote provided to the customer

• Includes: – STRATIX Material (Coil, Flats, Clips and Accessories)– WTW price provided to our customer (WTW Fee Schedule)– If Applicable:

» Shop Drawings and Job Specific Engineering price provided to our customer.

PLAN, SPECS AND QUOTE

REVIEW

SUBMITTAL PACKAGE

• Providing the Submittal Package to Jason Shumate for review:– Submittal Package: insert WIKI hyperlink instead– Shop Drawing review or created. • If Drexel Metals creates shop drawings:

– $ 250.00 per page ($ 500 minimum) per WTW Fee Schedule

REVIEWING SUBMITTAL PACKAGE

Notice of Intent and Schedule

• Jason Shumate will issue the Notice of Intent to Warrant directly to Installer with a Cc: to Regional Sales Manager and Salesperson.

• Jason Shumate will assign an inspector to the project and create a preliminary schedule for the project. Once, inspector is assigned the RSM and Salesperson will be notified.

NOTICE OF INTENT ISSUED

Please inquire to Technical Department for projects:

• including Wall Panels• outside of the Lower 48 states (Hawaii etc.)• International projects (Korea, Caribbean)• Job Specific Engineering Required

Inspections

Lower 48 Inspector MapFrank Oswald – Green Jeff Hock – Purple

Technical Department

• At its discretion: – Will use specific Drexel Metals Regional Sales

Managers or Sales to conduct inspections on a per needed basis.

– No WTW inspections shall be scheduled without notification to the Technical Department.

Invoicing our WTW’s

Invoicing the WTW

• After final inspection and all corrective measures have been made; – the technical department will notify corporate accounting to issue

the invoice for the WTW. – All WTW invoices will be issued through STRATIX which will include

the project name. – All WTW invoices will be issued with zero profit and will be

reallocated to deferred revenue over the life of the warranty. – The technical department and regional manager will be emailed a

copy of the invoice. – Once payment is received, Drexel Metals accounting will notify

technical department to issue the final signed and executed warranty.