Worldwide reachHuman touch International SOS Scholastic Traveler Program.
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Transcript of Worldwide reachHuman touch International SOS Scholastic Traveler Program.
Worldwide reach Human touch
International SOS
Scholastic Traveler ProgramScholastic Traveler Program
Worldwide reach Human touch
Every hour of every day, we’re here to help
International SOS
Worldwide reach Human touch
Worldwide reach Human touch
Global Continuity of Care
• 24 Hours / Day - 365 Days / Year
• 27 Alarm Centers
• 26 Clinics
• 1000 SOS Medical Professionals
• 4000 Full Time Professionals
• Locations in over 70 Countries
• Over 170 Remote Site Clinics
Worldwide reach Human touch
Worldwide reach Human touch
Trusted by Leading Institutions
Worldwide reach Human touch
SOS Network of Alarm Centers, Clinics & Offices
Region Security Center
Global Awareness Center
Security Office
Global Security Presence
Worldwide reach Human touch
Medical Assistance24-Hour Worldwide Medical Information& AssistanceMedical & Dental ReferralsDispatch of Medication & Medical SuppliesMedical MonitoringEmergency EvacuationMedically Supervised RepatriationRepatriation of Mortal Remains
Personal AssistanceLegal ReferralsLost Document Advice & AssistanceEmergency Message TransmissionEmergency Personal CashMedical Expense GuaranteeEmergency Translation & Interpreter ServicesClaims Assistance
SOS ClinicsAccess to International SOS clinics
Travel AssistanceTransportation to Join Hospitalized MemberAccommodation While Visiting Hospitalized MemberTransportation of Minor ChildrenReturn of Traveling CompanionTravel Arrangements After Medical EvacuationEmergency Family Travel Arrangements
Online Services & InformationSOS Scholastic Communications PortalTravel Health InformationEmergency RecordEmail Health Alerts
Travel Safety AssistanceSecurity EvacuationsTravel Safety InformationPersonal LocatorEmail Safety AlertsPersonal Safety Assistance
Comprehensive Membership Program
Worldwide reach Human touch
SOS Global Statistics
Last Year over 16,000 EvacuationsLast Year over 16,000 Evacuations
9 Million Calls per year1 Call every 3.5 seconds
789,909 Cases
Average 1.3 Evacuations Per Hour Every Day
Worldwide reach Human touch
Worldwide reach Human touch
SOS Comprehensive Program
Program Features
• Medical Services• Security Services• Online Programs
Worldwide reach Human touch
Medical Services
Worldwide reach Human touch
Global Medical Assistance
• 24-hour access to worldwide International SOS Alarm Centers
- Staffed with multilingual coordinators
- SOS Physicians providing routine and emergency medical advice
- Referrals to SOS Network Providers
Worldwide reach Human touch
Worldwide reach Human touch
Alarm Center Network
• 27 Alarm Centers and 50 offices worldwide
• Open 24 hours-a-day, every day
• Full-time doctors, nurses & aviation specialists
• Over 70 languages spoken
• Online airline & hotel reservation systems
• Global network of preferred medical legal and security providers
Worldwide reach Human touch
Worldwide reach Human touch
Primary Medical Services
• Emergency Medical Evacuations
• Medically Supervised Repatriation
• Repatriation of Mortal Remains
• Transportation of Minor Children
• Medical Referrals
• Companion Ticket
Worldwide reach Human touch
Worldwide reach Human touch
Additional Services
• Emergency & Routine Medical Advice
• Access to International SOS Clinics Worldwide
• Online Country Guides (200 countries)
• Inpatient and outpatient guarantee and payment of medical expenses
• Inpatient and outpatient case management and medical monitoring services
• Dispatch of prescription medication and medical equipment
Worldwide reach Human touch
International Clinics
• World class medical care in developing markets
• 24 hour emergency facilities
• Pre & post-natal care
• Vaccination programs
• Dental and diagnostic facilities
• First aid training
• Customized health programs
Worldwide reach Human touch
Worldwide reach Human touch
Personal & Travel Assistance
• Legal referrals
• Emergency message transmission
• Lost document advice and assistance
• Assistance with documentation for insurance claims
• Compassionate visit or family travel assistance
• Emergency personal cash
• Return of minors
Worldwide reach Human touch
Worldwide reach Human touch
Medical Transportation Network
• In-house Aeromedical Specialists
• State-of-the-art Mobile Emergency Equipment
• Global Aviation Department secures flight paths & Global Aviation Department secures flight paths and clearances (4 regional locations)
• 24-hour access to Private & Commercial Aircraft
• Worldwide Network of
Escort Doctors
Worldwide reach Human touch
Worldwide reach Human touch
Air Ambulance
• 10 air ambulances exclusively dedicated to International SOS members
• Johannesburg (3),Baden-Baden, Moscow, Singapore, PNG, Beijing, Windhoek, Gabarone
• Intensive care transport systems
• HF & Satellite Communications
Worldwide reach Human touch
Worldwide reach Human touchWorldwide reach Human touch
Security Services
Worldwide reach Human touch
Primary Security Services
• 24-hour Access to SOS Security Professionals and Online Security Reports (over 200 Countries, Territories, and Islands).
• Security Evacuation Security staff will develop, coordinate and
perform evacuations for members to the nearest safe haven.
• Crisis Center Security staff will develop a crisis center and
remain in constant contact with members during
an emergency in another country or region.
Worldwide reach Human touch
Additional Services
• Customized evacuation-contingency planning
• International legal referrals
• Security Risk Management Services
Emergency Response Plans
Risk Assessment/Analysis Reports
Security Site Assessments
Training
Workshops
Desktop Exercises
Worldwide reach Human touch
Security Online
• Country Reports
• City Guides
• Current Situations
• Alerts
• Warnings
• Evacuation Notices
• Automatic E-Mails
• Travel Tips
• Risk Ratings
Worldwide reach Human touch
Worldwide reach Human touch
SOS Online Programs
Worldwide reach Human touch
Worldwide reach Human touch
Online Country Guides
Rich Source of Information:
– Standard of care & medical referral
– Diseases & vaccinations– Safety Information– Travel Guides (non-medical info)– Print or E-mail reports
For All Countries:For All Countries:
Worldwide reach Human touch
International SOS Online
• Scholastic Traveler Portal
• Traveler Locator Service
• Emergency Record
• Vaccination Management
Worldwide reach Human touch
Scholastic Traveler Portal
• Inform travelers of the University wide program with International SOS; provides a program overview.
• Advise your travelers of the necessary health and safety risks before they leave.
• Provide travelers with a secure electronic database to store important travel and medical information.
• Travelers able to report trips when abroad.
Worldwide reach Human touch
Accessing Scholastic Traveler Portal
• Select Members Login
• Enter member #11BSGC000037
www.internationalsos.com
Worldwide reach Human touch
SOS Home Page
Worldwide reach Human touch
Worldwide reach Human touch
Worldwide reach Human touch
Worldwide reach Human touch
Worldwide reach Human touch
Before You Go
Worldwide reach Human touch
Vaccine
Worldwide reach Human touch
Malaria
Worldwide reach Human touch
While in India
Worldwide reach Human touch
EMERG_INFO
Worldwide reach Human touch
Cultural Tips
Worldwide reach Human touch
Electric Plugs
Worldwide reach Human touch
Print Report
Worldwide reach Human touch
Worldwide reach Human touch
Worldwide reach Human touch
Worldwide reach Human touch
Worldwide reach Human touch
Worldwide reach Human touch
Worldwide reach Human touch
Worldwide reach Human touch
Worldwide reach Human touch
Worldwide reach Human touch
Worldwide reach Human touch
Worldwide reach Human touch
Worldwide reach Human touch
Worldwide reach Human touch
Worldwide reach Human touch
Worldwide reach Human touch
Worldwide reach Human touch
Worldwide reach Human touch
Worldwide reach Human touch
Worldwide reach Human touch
Personal Traveler 1
Worldwide reach Human touch
Personal Traveler 2
Worldwide reach Human touch
Personal Traveler 2b
Worldwide reach Human touch
Personal Traveler 3
Worldwide reach Human touch
Personal Traveler 4
Worldwide reach Human touch
Personal Traveler 5
Worldwide reach Human touch
Worldwide reach Human touch
Emergency Record Portal
Worldwide reach Human touch
Emergency Record with Proactive Vaccination Management
Contact Profile - personal, emergency, physician contacts
Health Summary - medical history, allergies, medications
Vaccination Management – interactive tool comparing traveler vaccination history to travel destinations.
Storage for Electronic Documents – passport information,X-rays, medical images, credit card information
Worldwide reach Human touch
Update information anytime anywhere you can access the
World Wide Web
Emergency Record
Worldwide reach Human touch
Pandemic Preparedness
Worldwide reach Human touch
SARS
Worldwide reach Human touch
Communication and Implementation
• Membership Card• Implementation Letters• Online Communications Portal• Online Links via Intranet
University of Texas System11BSGC000037Scholastic Group Comprehensive
Worldwide reach Human touch
University of Texas System11BSGC000037Scholastic Group Comprehensive
Worldwide reach Human touch
Steps to Getting the Most Out of your Membership
1. Treat International SOS as an intimate part of your risk and crisis management structure
2. Adapt our services to fit your needs
3. Embed our on-line tools in your intranet
4. Enlist our support to educate your travelers in how to use International SOS
5. Let us know how you would like us to improve and customize the services we provide
5
Worldwide reach Human touch
Worldwide reach Human touch
Online,On Call, and on the Ground…An Integrated Overseas Assistance Solution
Worldwide reach Human touch
Worldwide reach Human touch
On Call, Online, and on the Ground…\QUESTIONS?
Worldwide reach Human touch