Workplace Emotions and Attitudes
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Transcript of Workplace Emotions and Attitudes
Emotions
Psychological,
behavioral, and
physiological
episodes
experienced toward
an object, person or
event that create a
state of readiness.
Four Key Elements
of Emotions:
• Brief events or
episodes
• Directed toward
someone or
something
• Experiences
• State of readiness
Circumplex
Model of
Emotions
High
Low
Negative Positive
High-activation
negative
emotions
Low-
activation
negative
emotions
High-activation
positive
emotions
Low-activation
negative
emotions
Aroused, Astonished,Stimulated
DistressedFearfulJittery
EnthusiasticElatedExcited
BoredTired
Drowsy
RelaxedContent
Calm
Quiet, Tranquil,Still
UnhappySad
Gloomy
HappyCheerful
Delighted
Ac
tiva
tio
n
Evaluation
Attitudes are the
cluster of beliefs,
assessed feelings,
and behavioral
intentions toward a
person, object or
event.
Attitudes are
judgments, whereas
emotions are
experiences.
Attitudes
Model of Emotions,
Attitudes, and
Behavior
Perceived Environment
Behavior
Beliefs
Behavioral
Intentions
Feelings Emotional
Episodes
Cognitive process Emotional process
Attitude
A psychological tension that
occurs when people
perceive an inconsistency
between their beliefs,
feelings, and behavior.
Cognitive
Dissonance
The effort, planning, and
control needed to express
organizationally desired
emotions during
interpersonal transactions.
Emotional
Labor
A conflict between a
person’s required and true
emotions.
Emotional
Dissonance
Surface acting
Deep acting
Ability to perceive and express
emotion, assimilate emotion in
thought, understand and reason
with emotion, and regulate emotion
in oneself and others.
Emotional
Intelligence
Dimensions of Emotional
Intelligence
Perceive, understand, and regulate
emotions
Self-awarenessSelf-managementSocial awarenessRelationship management
Job satisfaction• A person’s evaluation of his or
her job and work context.
• An appraisal of the perceived
job characteristics, work
environment and emotional
experiences at work.
Exit-voice-loyalty-neglect (ELVN) model
Continuance
Commitment
Organizational
Commitment
Employee’s emotional
attachment to, identification
in a particular organization.
A calculative decision to
remain with an organization
because quitting would be
costly.
Building Organizational Commitment
Justice and support
Trust
Shared valuesOrganizational
comprehensions
Employee involvement
The individual’s beliefs about
the terms and conditions of a
reciprocal exchange
agreement between that
person and another party.
Psychological
Contract
Transactional Contracts
Relational Contracts