Working & Environment

1

Internship Report on

A study on the working environment of Dip Knitwear Ltd.

Prepared by:

Md. Manjurul Hoque Course Roll # 10

Batch IV Diploma in Social Compliance

Submitted to: Diploma Cell: Diploma in Social Compliance

Bangladesh Institute of Management

Date of submission: 16 October, 2011

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Topics

Table of Content

Page Letter of Transmittal i Acknowledgement ii- iii Executive Summary iv

Chapter 01: INTRODUCTION 1

1.1 Introduction/Background 2 1.2 Importance of the study 3 1.3 Objectives of the study 3

1.3.1 Broader objectives 3 1.3.2 Specific Objectives 3

1.4 Scope and limitations of the study 4 1.5 Methodology of the study 4

1.5.1 Primary Data 5 1.5.2 Secondary Data 5 1.5.3 Data Collection Period 5 1.5.4 Data Processing and Analysis 5 1.5.5 Data Presentation 5 1.5.6 Study Plan 5 Chapter 02: AN OVERVIEW OF

DIP KNITWEAR LTD. 6 - 10

Chapter 03: FINDINGS FROM THE STUDY

11- 28

Chapter 04: SWOT ANALYSIS 29 - 30 Chapter 05: CORRECTIVE ACTION PLAN (CAP) 31 - 39 Chapter 06: RECOMMENDATION

40 - 42

Chapter 07: CONCLUSION

43 - 44

Chapter 08: APPENDICES 45 8.1 BIBLIOGRAPHY 46 8.2 ABBREVIATION 47 8.3 ANNEXURE A: Audit Check List 48 - 49 8.4 ANNEXURE B: Audit Schedule 50 8.5 ANNEXURE C: List of Participants in DSC,

4th Batch, 2011 51 - 55

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Letter of Transmittal

October 16, 2011 Program Coordinator Diploma in Social Compliance Bangladesh Institute of Management Sobhanbag, Dhaka 1217 Subject:

page - i

Submission of Internship Report Dear Sir,

Assalamu Alaikum Warahmatullah.

I am submitting this Internship report on A study on working environment of

Dip Knitwear Ltd. as part of my Diploma course named Diploma in Social

Compliance.

Though the time allocated for completion of this report was very short, even

then I tried my best to accomplish this report and submit the same within the

stipulated time.

I hope that this report will be up to your satisfaction.

Sincerely Yours,

Md. Manjurul Hoque

Course Roll # 10 Batch IV Diploma in Social Compliance Bangladesh Institute of Management

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Engineer A N M Shahidullah Senior Management Counselor & Program Director Diploma in Social Compliance (DSC) Bangladesh Institute of Management (BIM)

TO WHOME IT MAY CONCERN

Its my pleasure to certify that Md. Manjurul Hoque, a student of Diploma in

Social Compliance (DSC), Bangladesh Institute of Management (BIM), Dhaka

has successfully accomplished Internship Report on A Study on the Working

Environment of Dip Knitwear Ltd. covering the period from September 24,

2011 to October 16, 2011 with sincerity and devotion.

I wish him every success in all respects.

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Acknowledgement At first I acknowledge the blessing and profound kindness of almighty Allah

who made me able to prepare the report than I would like to express my

gratitude to our course coordinator Engineer ANM Shahidullah, Senior

Management Counselor & Program Director, Diploma in Social Compliance,

Bangladesh Institute of Management, Dhaka for his encouragement and the

opportunity he has provided me for preparing this internship report entitled A

study on working environment of Dip Knitwear Ltd. for the fulfillment of the

course of Diploma in Social Compliance (DSC).

I am indebted to Advocate Jafrul Hasan Sharif, Factory visit Supervisor,

Faculty, Bangladesh Institute of Management for the interest he has kindly taken

to help me. He has helped me to select the topic, collect information and develop

this report in spite of his awful business. It would have been unthinkable to

prepare such a report and present it in this manner without his active help and

support.

I am also indebted to the authority of Dip Knitwear Ltd. They have provided me

different informations which helped me to prepare the report. Again I

remember them with great respect.

I am thankful to the officials of the BIM for their sincere cooperation and

support they have extended to me for successful completion of this report.

I am also thankful to my classmates of BIM for their continuous support and

providing necessary information.

Page ii

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Especially, I would like to give my heartiest thanks to my colleague Mr. Md.

Matiur Rahman, Syed Majedur Rahman Sumon and Mr. Jewel Ahamed who

always give me support and all kinds of help; I respectly remember my official

supervisor Mr. Md. Mashequr Rahman Khan, General Manager, HR &

Administration who provided me tremendous support, help, guidance and

encourage me to do the course and I am deeply indebted to Prof. M A Rashid,

Chief Executive Officer, Ibrahim Cardiac Hospital & Research Institute who

permitted me to do the course otherwise it would not have been possible for me

to complete the course.

Md. Manjurul Hoque

Course Roll # 10 Batch IV Diploma in Social Compliance (DSC) Bangladesh Institute of Management (BIM)

Page iii

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page - iv

Executive Summary Now a days, working environment of any organization is very much important issue for all over the world. Global competition has passed a difficult challenge for organizations in general and for export oriented organizations in particular. Export oriented organizations must have to ensure and fulfill the standard working environment which improves productivity and enhance organizational effectiveness. As a student of Diploma in Social Compliance, analyze working environment of Dip Knitwear Ltd. is very important and crucial to enrich knowledge. In such study, both theoretical and practical knowledge is required. After completion of theoretical part of the Diploma course, I sent out to have practical knowledge as part of the course. The internship report program is organized to give me an opportunity for enriching my capabilities. In this report I had tried to focus on both theoretical and practical knowledges. My internship report topic is A study on working environment of Dip Knitwear Ltd.. I have tried my best to flash out the actual scenario of working environment of Dip Knitwear Ltd. I have tried to follow the case study method for preparing this report, which is very important to find out the truth. This is hidden behind the curtain, in the case study of Dip Knitwear Ltd. effort has been given to disclose about organizations working environments step by step. For convenience of the reader the first chapter of this report covers Introduction, Objective, Methodology, Scope, Limitations and study plan of the report while second chapter deals with an over view of Dip Knitwear Ltd. The third Chapter deals with the findings of the study and fourth chapter deals with SWOT analysis of the factory. The fifth chapter covers Corrective Action Plan and recommendation has been provided in chapter six. Conclusion has been drawn in chapter seven and the report ends with appendices.

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Chapter 01 Introduction

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1.1 As part of the Diploma in Social Compliance, I have been sent to visit Dip Knitwear Ltd. And have been advised by the course teacher to study on Working Environment of the factory. I tried my best to highlight good working environment issues of the factory also tried to find out the opportunities the factory have to improve. Because of, it is very much essential for the factory to sustain and for the nation to earn foreign currencies by developing knitting sector. The development of knit garments as if RMG has importance for Bangladesh because of the enormous potential it has as a source of foreign exchange earnings. The sector is relatively more labour intensive than other manufacturing activities and it has been playing a significant role in providing employment opportunity to the countries growing labour force. Currently a great number of people are employed in this sector. To survive the RMG sector, we have to be more attentive to our worker/human resources. This is why companies should create a healthy, wealthy and safe working environment. As per Bangladesh Labour Law - 2006 and buyers Code of Conduct (COC) companies should provide a good working environment for workers which is pre-condition of high productivity.

Introduction/Background

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1.2 First, the study is very much important for me as a social compliance student. The study creates an opportunity for me to observe the working environment of knitwear sector and also enable me to find out the opportunities that have to improve for the betterment of the factory as well as for the sector knitwear industries. The study has opened my eyes, foresight ness and strengthens my confidence to perform such audit which will be benefited to me in future. Secondly, in the study I have find out some issues which will help the factory to improve working environment of the factory to sustain in the competitive market to ensure better working environment and to serve for the nation. Finally, the study is very much important for the knitwear sector as well as for the nation. Because, in the development history of Bangladesh, knitwear sector contributed a lot in terms of employment, involving women in the formal sector, increased substantial export earning etc. One significant aspect of the sector is in human development aspect. To keep it up and increase day by day and further improvement of the sector we have to be careful on continual improvement of working environment of factories.

Importance of the study

1.3 In order to conduct the study following objectives have been considered:

Objectives of the study

1.3.1 Broader Objective

To find out improvement opportunities in working environment of Dip knitwear Ltd. as well as the sector knitwear industries. 1.3.2 Specific Objectives

To gather practical knowledge along with academic

knowledge. To comprehend practical condition of this factory. To find out the strength and weakness of the factory. To know about the prevailing relationship between worker

and management.

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To know about discrimination between male and female worker.

To know that how they implement health & safety issues for their workers.

To know that how the factory comply with Bangladesh Labour Law 2006.

To know how they maintain and ensure working environment.

To find out the gaps/lacks the factory has to improve.

1.4 The scope of this report is limited to the working environment of Dip Knitwear

Ltd. Such an important study requires in depth analysis of every activities. To

make the study well representative, a number of different Knitwear factory were

required to be covered, Because of awe full business in my job, time constraint

& space limitation fixed by the course coordinator it was not possible to make

the study as in-depth as it was actually required. Besides, it needs more

interaction with different people, workers of the factory but due to time

constraints and my business in my work place could not able to do so. However,

this study might create a scope of further study in this important area, which will

certainly be more intrusive and extensive, more information, more

representative, more insightful and useful.

1.5

Scope and limitations of the study

Methodology of the study The facts and figures used in this study report have been collected both from

primary and secondary sources. To collect data direct interview and opinion type

questionnaire was used. I discussed with the executives and officials of the

factory and found the approximate data which has been presented in the report.

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1.5.1 Primary Data

Primary data is collected from Dip Knitwear Ltd. through direct interview method. Mr. Anisur Rahman, Compliance Manager and some other executive and workers were the prime source of primary data collection.

1.5.2 Secondary Data

The data and information is also taken from the journal of Bangladesh Knitwear Manufacturing and Exporting Authority (BKMEA), News papers, books, relevant journals and also from Internet.

1.5.3 Data Collection Period The necessary data has been collected from 24th September to 5th October, 2011. 1.5.4 Data processing and analysis Various statistical tools were used to analyze the data. 1.5.5 Data presentation Table, Chart, diagram is used to present the data. 1.5.6 Study plan

Sl # Activities Days

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 1 Planning the Study

2 Preparation of Tools

3 Pre-testing Tools and Production

4 Data Collection

5 Data Analysis

6 Draft Report Submission

7 Final Report Submission

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Chapter 02 An overview of Dip Knitwear Ltd.

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Factory : Dip Knitwear Ltd.

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2.0

2.1

An Overview of Dip Knitwear Ltd.

Incorporation of Dip Knitwear Ltd. Dip Knitwear Ltd. is a limited company which is incorporated under Bangladesh company act 1994. It starts its business from 2005.Head Office of the company is located at Dhaka and factory located at Gazipur. Mr. Jahangir Alom is the Chairman of the company.

2.2 Vision of the company

Bangladesh Industrial Areas and location of Dip Knitwear Ltd.

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2.2 Vision of the company

To contribute towards the development of the country by earning foreign currency and to develop the life style of people of Bangladesh by creating employment opportunity.

2.3 Mission of the company To make the company one of the top companies in Bangladesh by maintaining highest standard of quality, using modern technology, business ethics and quality customer services. 2.4 General information of the company at glance

Name of the company

Dip Knitwear Ltd. Established 2005

Address 34-35, Chaydana, National University, Gazi[pur, Dhaka Phone 880-2-9293333 Mobile 01713008576 Staff/Manpower 420 Female: Male 55:45 Business Type Exporters,

Manufacturers Annual Turnover $500,001-

1000,000 Products All types of Knit Garment Tank Top, Trouser, Jacket, Kids

garments, Shorts etc. Contact person Tariqul Islam Iqbal, Director

Sections Sampling, Winding, Knitting, Linking, Mending Washing, Iron, Sewing, PQC, Finishing, Packing

Location Detail

1st Floor 2nd Floor Cutting, Sewing, Finishing, Packing, Office, Canteen, Ware House, Accessories store

Sample Section, Cutting section, Finish goods area, Child Care Room,

Working hours From 8.00 a.m. to 5.0 p.m.

OT Maximum 02 hours

Payment Cycle Calendar Months Payment Detail

7th of next months

Piece Salary Payment Detail 10th of next months

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Chapter 03 Findings from the study

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Findings from the study

A: 01.

(I) The employees are trained up to operate critical plant operation before evacuating the proper procedures.

Emergency Action Plan To establish a good working environment a company should have emergency action plan. As part of emergency action plan a company should have escape procedures and routes been developed and communicated to all employees. I observed and studied the factorys present emergency action plans and found that,

(II) Employee alarm system provides warning for emergency action recognizable and perceptible above ambient conditions.

(III) Alarm systems properly maintained and tested regularly. (IV) Emergency action plan reviewed and tested regularly. (V) Employees know their responsibilities during emergencies.

02. Emergency Exit Doors In every factory there should be emergency exit door which is required to serve as emergency exit that the way of exit travel is obvious and direct. We did not find any emergency exit door in Dip Knitwear Ltd. which is very much unexpected. It indicates poor working environment of the factory. The authority should take immediate steps to construct emergency exit door along with Emergency Exit sign because of safety of its manpower on emergency cases. 03.

To protect fire every factory should have fire protection plan. factories should established practices and procedures to control potential fire alarm system and it

Fire Protection Plan

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must be tasted at least once in a year. In adequate numbers and types of fire extinguishers should be mounted in readily accessible locations and free from obstructions or blockage.

Figure: 01 Fire extinguishers should be recharged regularly and then noted on the inspection tag. Employees should be trained in the use of extinguishers and fire protection procedures. We did not find any written and documented fire protection plan. There are adequate numbers of fire extinguishers are mounted but all fire extinguishers are not mounted on readily accessible locations. Document of fire fighting training not found.

Fire extinguisher 04. Flammable and combustible materials In all factories combustible debris and waste materials should stored in covered metal receptacles and removed from the work environment. Proper storage method should be used to minimize the risk of fire and spontaneous combustion. All connections on drums and combustible liquid piping tight. Flammable liquids should keep in closed containers when not in use. No Smoking signs should be posted and enforced in area where flammable or combustible materials are stored or used. In Dip Knitwear Ltd. we found that all waste materials are stored in covered metal and NO SMOKING sign is posted in stored area.

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05.

Figure: 02 Figure: 03

Boiler Room We visited the boiler room of Dip Knitwear Ltd. and found that working space of boiler room is very narrow. The boiler room should be wider and decorated. So that boiler operator can move easily and feel free and convenient in work.

Boiler Room

06. Main Stair

Figure: 04 There is only one in and exit door, the main in and exit stair are very high which is hazard and may be caused of accident in case of any emergency exit. Stair

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As per Bangladesh Labour Act (BLA) 2006, Section 62(1), every establishment shall be provided with at least one alternative connection stairway with each floor and such means of escape is case of fire and fire fighting apparatus, as may be prescribed by rules. The authority should take necessary steps to create such alternative connection stairway with each floor which is the pre condition of better work place and standard working environment. 07. First Aide Box

First Aide Box

The factory has sufficient numbers of First Aide Boxes. But some of the boxes are kept in such a place which is not easy to use and not near the work place. It is also observed that, the medicine in first aide boxes is not adequate and all of the listed medicine and accessories were not found in these boxes. The most serious violence of rule and compliance that observed during visit the factory is that, we found pain killer in one of the first aide box which is extremely prohibited.

Figure: 05

As per BLA 2006, Section 89 (1), in every establishment be provided and maintained (First Aide Box), so as to be readily accessible during all working

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hours. First Aide Boxes or cupboards equipped with the contents prescribed by rules. The authority should take care of these first aide boxes. So that proper and adequate number of medicine and accessories are kept in these boxes. The first aide boxes to be kept in right place, well equipped and in-charge of a responsible person who is trained in first-aide treatment and who shall always be available during the working hours of the establishment. So that, in emergency situation workers gets emergency services easily and smoothly.

08.

On the other hand, in spot removing section, workers found with musk which is not proper musk for this room. Authority should be care of Personal Protective Equipment (PPE).

Spot removing room

09.

Spot removing room MSDS policy is posted in spot removing room. In spot removing room workers are found working with out hand gloves which is work hazard and may be caused of unfortunate accident. Figure: 06

Child Care Room

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During visit we have seen a child care room which is standard in terms of size but the floor mate is not risk free for child because it is not soft as need for the child.

On the other hand we did not find any trained women in child care room although 55% of employees of the factory are women. Interesting is that, we did not find any child in the child care room which is much undesired and question of interest and willingness of the authority.


Child Care Room

As per Bangladesh Labour Act 2006, Section 94(2), Such rooms shall provide adequate accommodation, adequately lighted, ventilated and maintained in a clean and sanitary condition and shall be under the charge of women trained or experienced in the care of children and infants. Section 94(7), such rooms shall be adequately furnished and equipped and in particular there shall be one suitable cot or cradle with necessary bedding for each child, at least one chair or equivalent seating accommodation for the use of each mother while she is feeding or attending to her child and a sufficient supply of suitable toys for the older children. Employees may be encouraged positively to bring their child in the child care room for betterment of their child and the rooms should be well equipped. 10. Doctors Room

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The factory has a doctor room. We found one paramedics in the doctor room but we did not find any doctor in the premises of the factory.

Figure: 09

Doctor Room

As per Bangladesh Labour Act 2006, Section 89(5), In every establishment wherein three hundred or more workers are ordinarily employed, there shall be provided and maintained a sick room with dispensary of the prescribed size, containing the prescribed equipment or similar facilities, in the charge of such medical and nursing staff as may be prescribed. As the factory has more than 300 hundred employees, it has to deploy a full time doctor.

11. Store Room

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There is a Big store room. All items are kept in store room systematically. Items or cartoons were marked with identity. Lighting in the store room found enough. Figure: 10

Though the store room is looking very nice and systematically furnished, we found a non compliance in store room. That is, an open aciton pot was found in store room which is dangerous for working environment. Management should be careful about it.

Store room 12.

Figure: 11

Chemical Dram As per requirement, chemical dram should be kept in separate and safe space. Chemical Dram should not keep on the open floor. It should keep on rack and in safe area for safety work place.

During visiting the factory, we found a chemical dram in open floor without any rack which is violence of safety work place and code of conducts of buyers and standards.

The authority should more careful on it. Chemical Dram 13. Aisles Path

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A factory should have enough space to escape with aisles marked. As per BLA 2006, Section 92, in every establishment

(I) All floors, stairs, passages and gang ways shall be of sound construction and properly maintained and where it is necessary to ensure safe steps, stairs, passages and gang ways shell be provided with substantial handrail.

Figure: 12

(II)

There shall, so far as is reasonably practicable, be provided and maintained safe means of access to every place at which any person is, at any time, required to work.

(III)

Aisles path During visit we found that, goods were kept in aisles path which is clear violence of above mentioned act. Therefore, the management should take proper steps to comply with the act.

14.

All floors, ways and stair ways shall be cleaned, wide and clear of all obstructions.

For the safety of employees and work place, in every power distribution board, there should be an ebonite sheet to protect any danger.

We have found a power distribution board, where ebonite sheet not found which creates a risk for the factory.

The authority should attach an ebonite sheet with power distribution board immediately. Power Distribution Board 15.

Power Distribution Board Figure: 13

Working area

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As per BLA-2006, Section 56 (1), No work room in any establishment shall be over crowded to an extent injurious to the health of the workers employed therein.


Figure: 16 Figure:17

Workers are working BLA-2006, Section 56 (2),Without pre judice to the generality of the provisions of sub section (1, there shall be provided for every worker employed in a work- room, at least 9.5 cubic metre of space in the establishment.

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During visit, we found the factory over crowded which is great violence of BLA-2006. Authority should take proper steps to comply the act. 16. Cleaning Check list As per

As per

BLA 2006, Section 51, every establishment shall be kept clean and free from effluvia arising from any drain, privy or other nuisance. Figure: 18

section 59(d), latrins and urinals shall be maintained in a clean and sanitary condition at all time with Suitable detergent and disinfectants.

Cleaning Check list On 24 September, 2011, while visiting the factory, up to 1.00 p.m. the cleaning checklist not marked which arise questions about regular cleaning. The cleaning matter is very much important because, all buyers code of conduct and standards are emphasizing on cleaning. The management should monitor and ensure that, cleaning is regularly done. Cleaning check list should also be marked in due time. 17. Electric Ware

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Before entrance of the factory, we found some loose cables connected with light point. These types of loose cables are dangerous in terms of safety of the factory as well as for the employees working in the factory. Figure: 19

For the safe working environment, cables should be covered with channel. The management should take immediate action to cover the ware with channel.

Un-safe electric ware 18.

A scalar was kept in walking area violating the BLA - 2006, section 72(m) act.

Scalar

19.

Scalar kept in walking area Figure: 20

Oil level in machine

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Oil level of sewing machine has fallen in to lower level which may cause of accident. Line supervisor should take care of it.

Figure: 21

Oil level in sewing machine

20.

During visit, we found almost every worker is working with wearing mask. Some workers are ignoring mask, which indicates lack of awareness about health hazards in work place.

Training program may be arranged for creating awareness about health hazards in work place.

Working women

Not using mask in work place Figure: 22

B:

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Other Findings:

Sl. # Issues Actual situation Solution to be implemented as

per requirement of BLA-2006 & other international standards

A. Workers Right 01 Workers

Participatory Committee (WPC)

List of workers participatory committee was not found which seems that the factory has no WPC.

Conduct election of participatory committee as per law, prepare its regulations and train the committee members regarding participatory committee formation, its work etc. Inform all workers about the WPC and its activities.

02 Discrimination & harassment

As per policy, there is no discrimination and harassment in the factory regarding hiring, promotion or increment and equal opportunity for all employees.

The company is complied with the issue

03 Maternity Benefit

Maternity benefit is given to female workers.


04 Full time doctor

There is no full time doctor

As per law, factory should hire a full time Gov. register doctor.

05 Grievance policy & procedure

There is no grievance policy & procedure.

Factory should prepare a grievance policy and procedure based on labor law. It should be posted on factory for workers knowledge and should be communicated to workers.

05 Workers Register

Workers Register not maintained as per law

Factory should prepare workers register as mentioned (format) it in labor law section-9.

06 Service Book Workers have service book but it not kept in

Workers service book to be kept in personal file and communicate

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personal file. the message to workers and should return service book to workers who leave the factory.

07 Joining Letter There is no joining letter found in workers personal file.

There should be joining letter in personal file

08 Child Room Trained women for keeping child not found. There is no child in child room.

As per Bangladesh Labour Act 2006, Section 94(2), Such rooms shall provide adequate accommodation, adequately lighted, ventilated and maintained in a clean and sanitary condition and shall be under the charge of women trained or experienced in the care of children and infants.

11 Forced Labour No evidence of forced labour found in the factory by visual inspection and documentation.


B. Wages & Benefits 12 Salary

Payment Date Salary payment date is 7th of next month


13 Deduction Amount

In the salary sheet of August, 2011, all deduction amounts found error.

All kind of deduction should be mentioned in pay sheet and pay slip should be prepared without any error.

14 Leave Leave is very much restricted. Leave application not found in personal file.

Factory must allow workers to enjoy their leave as per law. Management should communicate the leave entitlements to workers. As per law, piece rate workers also entitled to get paid leave. Leave applications should be kept in personal files.

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15 Social

Insurance Factory has group insurance for workers.


C. Child Labour Issue 16 Age

verification The factory is not maintaining age verification certificate

The factory should maintain age verification certificate as per requirement

17 Child Labour Visually it seems that, there is child labour in the factory.

The company should be careful about the issue.

D. Working Hour 18 Working time General working time

is from 8.00 a.m. to 5.00 p.m. Weekly holiday is on Friday. OT record found in time card and pay sheet which is not more than 02 hours in a day.


E. Health & Safety 19 Fire fighting

training Factory did not received fire fighting training from civil defense and the fire fighting team is not as large as required

Factory should appoint civil defense to conduct a fire fighting training with the 40% workers of the factory. Fire fighting team will consist of 3 group- fire fighter, rescue team and first aide. The fire fighters number will be the same as the number of fire extinguishers are there.

20 Approval of factory building

Approval is only up to 2nd floor. A tin shed is constructed at 3rd floor which is not approved by proper authority.

Approval of factory building should be up to 3rd floor (4 storied).

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21 Accident

Record Accident Register is found but record keeping is not proper due to ignorance.

Accident register need to maintain properly with all accident recode. A person can be assign for that who can maintain it floor wise.

22 Fire bucket In 1st floor fire bucket is kept on aisles path. Fire bucket are not full with sand.

2 Fire buckets (out of 4) in each area should be full with sand, other 2 will be empty.

23 Air plug and musk

In spot removing section, workers found with musk which is not proper musk for this room.

Factory should provide PPE as per requirements of nature of job, also need to provide more awareness training to workers regarding using PPE.

24 Dining Room House keeping of dining room is poor, not enough seating arrangement.

Dining room should be neat and clean and seating arrangement should be increased.

25 Waste Management Policy (WMP)

Factory does not have any waste Management Policy.

Factory should develop separate waste chemical handling policy and procedure. Factory must appoint expert vendor to handle chemical wastage. It is recommended to use same vendor for chemical waste management who is supplying chemicals to the factory.

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Chapter 04 SWOT Analysis

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SWOT Analysis

The owner and management of the company has positive attitude towards the compliance of national law and buyers code of conduct.

S = Strength

The Company has very experienced workforce. The company is situated beside the highway which is important for

delivery of products and collect raw materials for the product. There is no discrimination and harassment in the factory.

The space of the company is narrow.

W = Weakness

The factory yet not formed WPC The factory has no full time doctor The factory has no trained women for keeping child in child room. The company is not maintaining age verification certificate.

The management can benchmark its working environment with those of another firm, particularly a competitor as a way to out perform the competition.

O = Opportunity

By practicing ILo, SA8000, WRAP, BSCI, FLA, ISO standards the company may be certified which will help to improve the business.

The company is in rhythm, It has a great opportunity to be succeed in the business by removing the weaknesses it has.

Increased competition in the market.

T = Threat

Shortage of trained manpower in the market. Buyers are moving towards the complied and certified (by international

standards) company.

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Chapter 05 Corrective Action Plan (CAP)

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Corrective Action Plan (CAP) # Issues Findings Solution to be

implemented Intend Date

Follow up

A. Workers Right 01 Workers

Participatory Committee (WPC)

List of workers participatory committee was not found which seems that the factory has no WPC.

The company should Conduct election of participatory committee as per law, prepare its regulations and train the committee members regarding participatory committee formation, its work etc. Inform all workers about the WPC and its activities.

02 Main Stair There is only one in and exit door, The main in and exit stair are very high which is hazard and may be caused of accident in case of any emergency exit.

As per Bangladesh Labour Act (BLA) 2006, Section 62(1), every establishment shall be provided with at least one alternative connection stairway with each floor and such means of escape is case of

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fire and fire fighting apparatus, as may be prescribed by rules. The authority should take necessary steps to create such alternative connection stairway with each floor which is the pre condition of better work place and standard working environment.

03 Full time doctor There is no full time doctor

As per law, factory should hire a full time Gov. register doctor.

04 Grievance policy & procedure

There is no grievance policy & procedure.

Factory should prepare a grievance policy and procedure based on labor law. It should be posted on factory for workers knowledge and should be communicated

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to workers. 05 Workers Register Workers Register

not maintained as per law

Factory should prepare workers register as mentioned (format) it in labor law section - 9.

06 Service Book Workers have service book but it not kept in personal file.

Workers service book to be kept in personal file and communicate the message to workers and should return service book to workers who leave the factory.

07 Joining Letter There is no joining letter found in workers personal file.

There should be joining letter in personal file

08 Child Room Trained women for keeping child not found. There is no child in child room.

As per Bangladesh Labour Act 2006, Section 94(2), Such rooms shall provide adequate accommodation, adequately lighted, ventilated and maintained in a clean and sanitary condition and

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shall be under the charge of women trained or experienced in the care of children and infants. Employees may be encouraged positively to bring their child in the child care room for betterment of their child and the rooms should be well equipped and trained women should be deployed.

09 Aisles path Goods were kept in which is clear violence of above mentioned act.

Therefore, the management should take proper steps to comply with the act.

B. Wages & Benefits 10 Deduction

Amount In the salary sheet of August, 2011, all deduction amounts found error.

All kind of deduction should be mentioned in pay sheet and pay slip should be prepared without any error.

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11 Leave Leave is very much restricted. Leave application not found in personal file.

Factory must allow workers to enjoy their leave as per law. Management should communicate the leave entitlements to workers. As per law, piece rate workers also entitled to get paid leave. Leave applications should be kept in personal files.

C. Child Labour Issue 12 Age verification The factory is not

maintaining age verification certificate

The factory should maintain age verification certificate as per requirement

13 Child Labour Visually it seems that, there is child labour in the factory.

The company should be careful about the issue.

E. Health & Safety 14 Fire fighting

training Factory did not received fire fighting training from civil defense and the fire fighting team is not as large as required

Factory should appoint civil defense to conduct a fire fighting training with the 40% workers of the factory. Fire fighting team will consist of 3 group- fire

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fighter, rescue team and first aide. The fire fighters number will be the same as the number of fire extinguishers are there.

15 Approval of factory building

Approval is only up to 2nd floor. A tin shed is constructed at 3rd floor which is not approved by proper authority.

Approval of factory building should be up to 3rd floor (4 storied).

16 Accident Record Accident Register is found but record keeping is not proper due to ignorance.

Accident register need to maintain properly with all accident recode. A person can be assign for that who can maintain it floor wise.

17 Fire bucket In 1st floor fire bucket is kept on aisles path. Fire bucket are not full with sand.

2 Fire buckets (out of 4) in each area should be full with sand, other 2 will be empty.

18 Air plug and musk

In spot removing section, workers found with musk which is not proper musk for this room.

Factory should provide PPE as per requirements of nature of job, also need to provide more awareness training to

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workers regarding using PPE.

19 Dining Room House keeping of dining room is poor, not enough seating arrangement.

Dining room should be neat and clean and seating arrangement should be increased.

20 Waste Management Policy (WMP)

Factory does not have any waste Management Policy.

Factory should develop separate waste chemical handling policy and procedure. Factory must appoint expert vendor to handle chemical wastage. It is recommended to use same vendor for chemical waste management who is supplying chemicals to the factory.

21 First Aide Box

The factory has sufficient numbers of First Aide Boxes. But some of the boxes are kept in such a place which is not easy to use and not near the work place. It is also observed

The authority should take care of these first aide boxes. So that proper and adequate number of medicine and accessories are kept in these boxes. The first aide boxes to be

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that, the medicine in first aide boxes is not adequate and all of the listed medicine and accessories were not found in these boxes.

kept in right place, well equipped and in-charge of a responsible person who is trained in first-aide treatment and who shall always be available during the working hours of the establishment. So that, in emergency situation workers gets emergency services easily and smoothly.

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Chapter 06 Recommendations

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01

Recommendations

The company should Conduct election of participatory committee as per law, prepare its regulations and train the committee members regarding participatory committee formation, its work etc. Inform all workers about the WPC and its activities.

02 The authority should take necessary steps to create such alternative connection stairway with each floor which is the pre condition of better work place and standard working environment.

03 As per law, factory should hire a full time Gov. register doctor. 04 Factory should prepare a grievance policy and procedure based on

labor law. It should be posted on factory for workers knowledge and should be communicated to workers.

05 Factory should prepare workers register as mentioned (format) it in labor law section - 9.

06 Employees may be encouraged positively to bring their child in the child care room for betterment of their child and the room should be well equipped and trained women should be deployed.

07 Factory must allow workers to enjoy their leave as per law. Management should communicate the leave entitlements to workers. As per law, piece rate workers also entitled to get paid leave. Leave applications should be kept in personal files.

8 The factory should maintain age verification certificate as per requirement

9 Factory should appoint civil defense to conduct a fire fighting training with the 40% workers of the factory. Fire fighting team will consist of 3 group- fire fighter, rescue team and first aide. The fire fighters number will be the same as the number of fire extinguishers are there.

10 Approval of factory building should be up to 3rd floor (4 storied). 11 Accident register need to maintain properly with all accident

recode. A person can be assign for that, who can maintain it floor wise.

12 Dining room should be neat and clean and seating arrangement should be increased.

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13 Factory should develop separate waste chemical handling policy

and procedure. Factory must appoint expert vendor to handle chemical wastage. It is recommended to use same vendor for chemical waste management who is supplying chemicals to the factory.

14 The authority should take care of first aide boxes. So that proper and adequate number of medicine and accessories are kept in these boxes. The first aide boxes to be kept in right place, well equipped and in-charge of a responsible person who is trained in first-aide treatment and who shall always be available during the working hours of the establishment. So that, in emergency situation workers gets emergency services easily and smoothly.

15 Authority should take care of Personal Protective Equipment (PPE). All workers must be given PPE by its own cost. Also should ensure using PPE in work place.

16 The authority should attach an ebonite sheet with power distribution board Immediately.

17 The management should take immediate action to cover the un covered wire with channel.

18 The management should monitor and ensure that, cleaning is regularly done. Cleaning check list should also be marked in due time.

19 The Management can benchmark its working environment with those of another firm, particularly a competitor as a way to out perform the competition.

20 By practicing ILo, SA8000, WRAP, BSCI, FLA, ISO standards the company may be certified which will help to improve the business.

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Chapter 07 Conclusion

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Conclusion

As part of DSC course, I studied the working environment of Dip Knitwear Ltd. as I instructed by the course teacher. Being a student of DSC, for the first time I audited the factory. As it is my first assignment there might be some shortage in data collection, analysis and presentation. Due to short visit and time constrain limitations lies with the study. Even though, I tried my best to find out the actual scenario of working environment of the factory. The result of the study shows that the factory has some core strength which helps the factory to compete in the market. The factory has some weaknesses which is removable. If the authority keep their eyes on the weaknesses and try to achieve the standards and remove the shortfall, it will be a class one and high productive factory in Knitwear sector. The factory also has some threat which has to overcome carefully. The factory has great opportunity in future. Management should smoothly utilize the opportunities and overcome it weaknesses to achieve its mission and vision.

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Chapter 08 Appendices

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8.1

01

Bibliography

Bangladesh Labour Act 2006

02 Guide book of Dip Knitwear Ltd.

03 Various publications/Journals related to working environment.

04 Web site of BKMC

05 Web site of BEPZA

06 Google: Bangladesh Map

07 Internet

08 International Code of Conducts

09 Documentation of Dip Knitwear Ltd.

10 Web site of BGMEA

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8.2

BLA

Abbreviation

Bangladesh Labour Act BKMC Bangladesh Knitwear Manufacturing Company BIM Bangladesh Institute of Management BSCI Business Social Compliance Initiatives BEPZA Bangladesh Export Processing Zone Authority BGMEA Bangladesh Garments Manufacturers and Exporters

Association COC Code of Conduct DSC Diploma in Social Compliance FLA Fair Labour Association ILO International Labour Organization OT Over Time PPE Personal Protective Equipments SA8000 Social Accountability International8000 WPC Workers Participation Committee WMP Waste Management Policy WRAP World wide Responsible Apparel Production

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8.3 Annexure - A

1

Social Audit: Check List Date: .........................................

Name of the Factory: .......................................................................................

Location: ...........................................................................................................

Social Audit: A List for the Documents

Workers Hand Book 2 Salary Sheet Last 01 year 3 Over Time Sheet Last 01 year 4 Piece Rate Record 5 Time Card Last 01 Year 6 Wage Slip 7 Attendance Register 8 Leave Register 9 Injury Register 10 Maternity Benefit Register 11 Child Care Register 12 Free Drill Register 13 Broken Needle Register 14 Daily Production Record 15 Training Record Fire, Job, First Aide 16 Workers Personal File 17 Security Guards Personal File 18 Previous Audit Report 19 Trade License 20 Fire License 21 Boiler License 22 Boiler Operators License 23 Electricians License 24 Environmental Certificate 25 Doctors Appointment Letter 26 Nurses Qualification Certificate 27 Water Taste Report

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28 Grievance Handling Procedure 29 WPC Register 30 Disciplinary Action Log 31 Electrical Maintenance Register 32 Machine Maintenance Register 33 Chemical List 34 Machinery List 35 DIT/ Building Approval Plan 36 Group Insurance 37 Factory Organogram 38 Worker ID Card 39 Worker Service Book Policies: 40 Working Hour Policy 41 Child Labour Policy 42 Health & Safety Policy 43 Recruitment Policy 44 Accident Policy 45 Broken Needle Policy 46 Anti Corruption Policy

Document verified by

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8.4 Annexure - B

Schedule of Factory Visit provided by BIM

Group 2

Date : 24 September, 2011 Dip Knitwear Ltd.

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8.5 Annexure - C

Bangladesh Institute of Management (BIM) 4, Sobhanbag, Mirpur Road, Dhaka-1207.

DIPLOMA IN SOCIAL COMPLIANCE (DSC) 4th Batch 2011

List of Participants

SL #

Name & Address Educational Qualification

Telephone/ Cell No. &

e-mail number

Service Organization

01 SHAMIMA SULTANA C-35, Chhayabithi, Badda Word No-1, Savar, Dhaka.

M.Sc. Eden University

Cell: 01731843596 e-mail: [email protected] [email protected]

Program Associate Environment & Social Development

02 JAFRIN AKTER JESSY

246/1/1, West Agargaon Sher-e-Bangla Nagar Dhaka.

B.Sc. D. I. U.

Cell: 01816105611 Telephone: 9143938 e-mail: [email protected]; [email protected]

Student

03 MD. NURUZZAMAN 333/1/C/4, C/O. Dr. Hajrat Ali 1st Floor (North) Paikpara Ahmed Nagar, Mirpur-1, Dhaka

M.S.S S. U. S. T. MA in HRM

Cell: 01721786945 e-mail: [email protected]

BRAC University

04 SHAFIQUL ISLAM House No.112, Road-4, Cantt. Bazar, R/A, Dhaka.

B.A (Pass) Cell: 01713002603 Telephone: 9899935/ 8712157 e-mail: [email protected]

Student

05 MD. DELWAR HOSSAIN House # 16, Road # 17, Nikunja-02, Dhaka.

B.A (Pass) Dhaka University

Cell: 01713039780, 8912365 (R) e-mail: [email protected]

Director Parkview Dreshess Ltd.

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06

MD. SALAHUDDIN House # 03 (2B), Road # 12, Sector # 14, Uttara, Dhaka

B. Com. National

University


Student

07 MD. KAMAL HOSSEN

C/O. Md. Mahbubul Islam Assistant Professor Dept. of Islam Rajshahi University

M. S. S. Rajshahi University


Student

08 MD. SAIFUR RAHMAN MUNIR 893 Ibrahimpur, Kafrul Dhaka Cantonment, Dhaka

B. Com. Dha City College

Cell: 01191344391 01672554467 (Res.) e-mail: [email protected]

Manager Audit BRAC

09 RASEL PARVES Block # F, House # 07, Road # 11, Banani, Dhaka

MBA A. U. Bangladesh


Manager The TMS Group

10 MD. MANJURUL HOQUE

69, Central Bashaboo Dhaka.

B.S.S (Hons), M.S.S (DU)

MBA M. I. U.

Cell: 01712889152, 9671141-43 (O) e-mail: [email protected]

H R O Ibrahim Cardiac Hospital

11 MD. MASHEQUR RAHMAN KHAN 348 B, Khilgaon, Taltola, Dhaka.

M. Com. Jagannath

College

Cell: 01714006717 Telephone: 9671141-47 e-mail: [email protected]

G. M. (HR & Admin.) Ibrahim Cardiac Hospital

12 SHAHED MOHAMMAD KAZI SHAYEMUR RAHMAN Sultan Manzil (3rd Floor) 125, Jamal Khan Road Chittagong

B. Sc. (Textile) College of Textile Tech. Un. of Dha.


Manager Color Fusion

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13

MD. REAJUL ISLAM House # 51, Road # 14, DIT Project, Merul, Dhaka

M. Sc. D. I. U.

Cell: 01911751224 Telephone: 8835998 e-mail: [email protected]

Lecturer Daffodil International University

14 SHEK JASIM UDDIN Greenland Garments Ltd. Hasney Tower (6th floor) 3/A, Kawran Bazar, Dhaka

MBA Rajshahi University


15 MRITUNJOY KUMER CHAKRABORTY Greenland Garments Ltd. Hasney Tower (6th floor) 3/A, Kawran Bazar, Dhaka

MBA Southwest University


Manager (HR) Greenland Garments Ltd.

16 MD. KAMRUZZAMAN IOnic Crown, Flat-5B, Road-4 Baitul Aman Housing, Adabar, Dhaka

MBA I. I. U. C.

Cell: 01715750440 Telephone: 9132944, 9124309 (R) e-mail: [email protected]

Head of HR Dekko Group

17 MD. AMINUL ISLAM C/O. Md. Merajul Islam C-9, Anandapur, City Lane Savar, Dhaka.

B.S.S. Govt. Ash.

College


Student

18 A. K. M. SAIDUR RAHMAN 476/D, Barnali-1, DIT Road, Malibagh, Dhaka.

M.S.S. Jogannath University

Cell: 01937404513 Telephone: 9349796 e-mail:[email protected]

Manager (Admin) The ACME Lab. Ltd.

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19

MST. NAZNEEN SULTANA House # 55, Road # 21, Rupnagar, Mirpur, Dhsks.

M.A Carmicell

College, Rangpur

Cell: 01717135062 01731928106 (Res.) e-mail: [email protected]

20 BIPOL KUMER CHAKROBORTY C/O. Ranu Acharyya 11/3, Siddeswari Lane, Shantinagar, Dhaka.

M.S.S. National

University MBA-HRM

D.I.U.

Cell: 01714981987 Telephone: 9333605 e-mail: [email protected] [email protected]

Officer Hamid Group

21 MONIRA AKTER DMC-1 West Nakhalpara Tejgaon, Dhaka.

MBA Southeast University


Jr. Officer The ACME Lab. Ltd.

22 MD. MAZHARUL HOQUE 99/A East Razabazar Dhaka

MBA Shant. University

Cell : 01719276421 Telephone : 8651950-3 e-mail : [email protected]

Asstt. Manager Bangladesh Eye Hospital Ltd.

23 MD. OLIULLAH Apt. # 503, House # 03, Road # 78, Gulshan-2, Dhaka

MBA Southwest University


Asstt. Manager Energypac Engineer Ltd.

24 MD. ABDUS SAMAD 101, Kalabagan, Dhanmondi, Dhaka

MBA B. U.


Sr. Executive (HR) Sarker Steel Ltd.

25 MD. TARIQUL ISLAM 7/4, West Nakhalpara Dhaka

M.S.S. University of

Dhaka

Cell: 01819229648 Telephone: 9124212 (Res.) e-mail: [email protected]

Sr. Manager (HR) South China Bilaching Dyeing

26 KHAIRUL BASHAR House # 18, Road # 3A Sector # 09, Uttara, Dhaka

MBA D. I. U.

Cell: 01713084155 e- mail: [email protected]; [email protected]

Certification Manager AJA Bangladesh

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27 MD. KAMRUL AHSAN

KALLAL 41, Shershasori Road, Mohammadpur, Dhaka-1207.

M.A Dhaka College


Credit Card Officer Standard Chartered Bank

28 MD. HUMAYUN FARID House # 299, Road # 09, Block # B, South Paik Para, Mirpur, Dhaka-1216.

B.S.S. Asian University

Cell: 01712616062 8123450 (Office) 9006360 (Res.) e-mail: [email protected]

Compliance Officer Trade Sweater Factory Ltd.

29 CAPT. MD. KAMRUL ISLAM KHAN (Retd.) DIRD Group, FR Tower 32, Kamal Ataturk Avenue Banani, Dhaka-1213.

BA Bangladesh

Military Academy

Cell:01811411871, 9886747 (Off) e-mail: [email protected]

AGM (Admin. HR & Compliance) DIRD Group

30 FERDOUSI AKHTER 6, Lake Circus Road, Kalabagan, Dhaka-1205.

M.S.S. Dhaka University


Project Manager Phulki (NGO)

SHAMIMA SULTANAJAFRIN AKTER JESSY

MD. NURUZZAMANSHAFIQUL ISLAMMD. DELWAR HOSSAINMD. SALAHUDDINMD. KAMAL HOSSEN

MD. SAIFUR RAHMAN MUNIRRASEL PARVESMD. MANJURUL HOQUE

SHAHED MOHAMMAD KAZI SHAYEMUR RAHMANMD. REAJUL ISLAMSHEK JASIM UDDINMD. KAMRUZZAMANMD. AMINUL ISLAMA. K. M. SAIDUR RAHMANMST. NAZNEEN SULTANAMONIRA AKTERMD. MAZHARUL HOQUEMD. OLIULLAHMD. ABDUS SAMADMD. TARIQUL ISLAMKHAIRUL BASHAR

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