Word of mouth case study: Nokia E72

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“Fun gam es like this is why I love Nokia. What o ther company sends clear, locked boxes with brand new cell phon es? http://mich aelsherlock.com/ A story…

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How 1000heads helped Nokia launch the E72 via word of mouth.

Transcript of Word of mouth case study: Nokia E72

Page 1: Word of mouth case study: Nokia E72

“Fun games like this

is why I love Nokia.

What other company

sends clear, locked

boxes with brand new

cell phones?”

http://michaelsherlock.com/

A story…

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People in social media love unboxing cool products…People in social media love unboxing cool products…

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So we decided to totally disrupt what they love….

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What would you do if you were sent an impossible unboxing of a hot new device?

What would you do if you were sent an impossible unboxing of a hot new device?

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This?This?

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Or this?Or this?

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This was pissing people off all over the world

(in a good way…)

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‘‘‘‘The most interesting The most interesting unboxing experience I’ve unboxing experience I’ve

had’’had’’

‘‘‘‘The most interesting The most interesting unboxing experience I’ve unboxing experience I’ve

had’’had’’Tech65, Singapore, AsiaTech65, Singapore, Asia

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Everybody spoke about it...

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…on blogs

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25 posts read 45,000+ times

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…On YouTube

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24 videos seen 23,000+ times

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…On Twitter

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3,100+ tweets

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… and, of course, offline

(the ripple reached many)

… and, of course, offline

(the ripple reached many)

http://www.flickr.com/photos/38159369@N00/446064720/

Page 17: Word of mouth case study: Nokia E72

“When all is said and

done, the e72 is the

best Nokia device that

I have ever used...”

http://carltone65.wordpress.com/2010/01/03/

nokia-e72-review-business-meets-media/

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