Wiki-Service of the

German Federal Armed Forces

Enterprise

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Although German Armed Forces have a organisational-wide intranet with lots of

information offers, there is no real „hub“ or „road sign“ to find the information you need.

Problem

The Wiki-Service is designed as an experiment. Its goal is to evaluate the benefits of wikis and social software for organizing the intranet‘s informations

and make knowledge more accessible.

Therefor we use the spiral approach of Concept Development and Experimentation (CD&E).

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Quelle: http://www.bwb.org/

Method

productive operation

betatoday

Nov 08 - Inspector General permits start

Mar 09 - formal start

main experimentAug 10

2006 - first works and begin of convincing

Dec 2007 - reached ministry of defence

Timeline

Because earlier a bottom-up initiative failed at higher

leadership commitment, we choosed a middle-up-down-approach. First, we set up a demonstrator and convinced higher leadership, then we

began to built up a community.

Iteration steps

The project began with the idea of a „Wikipedia Bundeswehr“

Soon it evolved into today‘s Wiki-Service with the offer to create wikis for any use case.

The current step is about integrating social networking. Users an their knowledge shift

to focus.

Wiki-ServiceThe service hosts several wikis.

BeWiki is the hub, the roadsign to all the information in the

intranet and other wikis. Was prefilled with > 40.000 articles.

Project Wikis are used for (m)any use

cases

Agency Wikis are information

portals for organisational

units

Wikipedia Mirrors are customized, linkable and integrated mirrors of

german and english Wikipedia

Platform

Because there was no budget at the beginning, we decided to use

MediaWiki on LAMP.

Over time we added support for multiple wikis,

support for closed user groups, semantic and

social profiles

?With our steps toward focusing on communities we

more and more reach mediawiki‘s limits.After experimentation phase we‘ll have to decide which

platform will be suitable for productive operations.

Change Management

To accelerate the development of an active community we started a marketing

campaign with internal and external publications, presentations, posters, flyers, wallpapers, screensaver ...

Moder

Plan

Do

Check

Actcommunitycontrols

expertsorganisation

bots

gardeners

Quality Management

The gardener community does also garden wiki contents, but focuses on

gardening community and self control. In this way we hope to get a much higher impact of self control mechanisms by

multiplying the gardening activies.

In addition we're developing social-

technical solutions to identify more complex quality problems with an scientific approach.

Goal is to develop metrics using

metadata of wiki content that show a

probability for postitive or negative

quality issues.

Community shifts into focus

Participation rises with awareness of dynamic content and community

We use social profiles and a highly dynamic home

page to visualize participation

possible users: ~170.000

passive users: ~40.000

registered users: 2.736

authors: 881

authors > 100 edits: 88

Participation FiguresNovember 2009 (after 8 Months)

0

15000

30000

45000

60000

Jan-09 Feb-09 Mar-09 Apr-09 May-09 Jun-09 Jul-09 Aug-09 Sept-09

Users (by IP)

whole serviceBeWikiorganisations and projectsWikipedia Mirror

Participation FiguresSeptember 2009 (after 6 Months)

Agency Portals

Seminar Planning & Lessons by Trainees

Online Software Help by Users

Project Management

Examples of appearing Wikis

Hauptmann Dennis Marc BuschStreitkräfteamt

Cpt Dennis Marc BuschGerman Armed Forces Office

Mail: dennismarcbusch@bundeswehr.orgTel: +49 (228) 43320 – 684

#wikibw