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Why No One Cares How Much Experience You Have and how focusing on it can hurt your reputation in the...
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Why No One Cares How Much Experience You Have
and how focusing on it can hurt your reputation in the marketplace…
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“There is only one profit centre in any business… the CUSTOMER”
~ Peter Drucker ~
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A 5% increase in customer retention
can Increase Profits by 25 - 95%. Source: Bain & Co
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Happy customers tell 4 others of their positive experience…
UNHAPPY CUSTOMERS tell 12
how bad it was!
Source - Business e-coach
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Social Media = 1,000’s !!!!
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The Gift That Keeps On Giving..
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What You Want..
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Happy Travellers..
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Raving Fans..
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Repeat Business..
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What They Want..
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1 Thing Only..
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Get On Their Frequency..
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WHY THAT’S
IMPORTANT..
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It’s not the experience you have to give that matters
IT’S THE EXPERIENCE THEY GET that makes you..
STAND OUT FROM THE CROWD
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Let’s Switch Gears..
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The 5 Customer Commandments..
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KNOW YOUR STUFF..
DON’T BOUNCE ME AROUND..
RESPECT ME..
RESPECT MY TIME..
TREAT ME AS AN INDIVIDUAL..
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Get The Wheels Spinning..
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KNOW
When Do They Buy?
LIKE
TRUST
BUY
REPEAT
REFER
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Switch Your Thinking..
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Let’s Switch Gears.. AGAIN!
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Know Who You’re Dealing With..
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Be Like Them..
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Create The Right Environment..
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Old Friends… FAST!
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What I Learnt..
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85% Of Your Success Depends On This 1 Thing..
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The Biggest BREAKTHROUGH..
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It HAS to be
ALL ABOUT THEM..
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Thank God !!
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Who Are They?
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That’s What Gets You This!