Why Most Training Fails

© 2014 NetSpeed Learning Solutions. All rights reserved. 1

Why Most Training Fails:Five Keys for Flawless Implementation

September 17, 2014


Webinar Objectives

• Define specific training goals that link to your overall strategic objectives

• Ensure buy-in from multiple levels of management

• Fully engage your learners during and after the session to support learning transfer

• Build a training impact map to communicate results to senior management


About Cynthia Clay

• 25+ years of experience• Author of Great Webinars and Peer

Power • An expert in collaborative, engaging

virtual learning• Committed to helping organizations

achieve flawless implementation


Tweet

#flawless


Purpose Poll

What got you here today?

6© 2014 NetSpeed Learning Solutions. All rights reserved.

Our Story

1992

•Began as an independent consulting practice•Provided organization and leadership development to Pacific NW clients

2000

•Developed NetSpeed Leadership (blended learning)•Expanded nationally

2006

•Developed Blazing Service (blended learning)•Began to experiment with interactive, VILT using web conferencing

2007

•Developed NetSpeed Fast Tracks™ (integrated learning system)

2008

•Rebranded the company as NetSpeed Learning Solutions•Repurposed all programs for VILT

2009

•Introduced the Virtual Facilitator Trainer Certification course•Published Great Webinars

2011

•Published Peer Power•Launched the Peer Power virtual training program

2012

•Established as virtual learning experts•Wiley & Sons republish both Great Webinars and Peer Power

We help clients successfully transition to

virtual learning and virtual leadership


Pulse Check

Have you ever experienced a failed training implementation?

YesNo


Flawed Implementation

What causes a training implementation to fail?


Causes of Failure

• Poor instructional design• Lack of managerial support• Bad timing• Learners unprepared to learn• No organizational value or

visibility• Poor facilitator/trainer• Technology failure• Wrong training method


Cost of Failure Poll

What percentage of training fails?10 – 35%36 – 54%55 – 74%75 – 90%


Failure Rate

• 31% (Knowledge Pool reported in the UK Guardian)

• 90% (Robert Brinkerhoff’s research)


Cost of Failure

What are the tangible and intangible costs of a failed implementation?


Dollars Wasted

• 31% - 90% of the $55.8 billion spent on training in 2012

• $17.30 - $50.2 billion per year wasted.


Midsize Organization

• $2 million invested in employee training• $620,000 to $1.8 million of that investment

was wasted.


Jack Welch

“An organization’s ability to learn and translate that learning into action is the ultimate competitive advantage.”


Define Success

Think of the most successful training implementation you’ve experienced.

What made it so successful?


Flawless Implementation


Well-designed Curriculum

• How are skills, knowledge, and attitudes being used on the job?

• What barriers might prevent learning from being transferred?

• What should be done before,during, and after training toenhance learning transfer?


Completion Rates

How do you achieve high completionrates?

Why do learners complete any course?


On-the-job Application

• Provide tools and resources• Engage managers to support,

encourage, and reinforce• Capture case examples from

learners• Build communities of practice

(social media)


Managerial Support

94% of learners who experienced improved performance reported that their manager provided support and encouragement to attend andapply the training.

Flawless Implementation white paper


Performance Improvement

How can you document performance improvement?


Organizational Impact

• Build an impact map• Identify key indicators• Collect application examples and cases• Report completion rates, application rates,

and success cases to senior management


Impact Map


Best Practices

• Organizational Support• Managerial Support• Training Impact Maps• Post-class

Reinforcement


Gaining Org Support

What evidence have you seen of strong organizational support?

Stakeholders engaged in designParticipants’ successes featured in newslettersActive discussion forumsPrograms have respected internal

“champions”Senior management is apprised of results


Organizational Support

• Create high visibility for key programs• Engage critical stakeholders to identify key

issues, challenges, and businessdrivers

• Leverage internal newsletters,blogs, and discussion forums

• Identify senior management“champions”


Managerial Support

• Attend the training program• Set goals with direct reports• Reinforce on-the-job application• Include training and skill

development goals inperformance reviews

• Collaborate with direct reportsto write and share case studies


Gaining Managerial Support

How do you gain that level of managerial support and buy-in?


Building an Impact Map

Skills

• What skills are developed in this course?

Critical Tasks

• What critical tasks will the learner be able to complete as a result of training?

Impacts

• What impact will the performance of these tasks have on the organization?

Business

Results

• What business results will be achieved due to these impacts?

Strategi

c Objectives

• What strategic objectives will be supported?


Online Reinforcement


NetSpeed Fast Tracks™


Webinar Objectives

• Define specific training goals that link to your overall strategic objectives

• Ensure buy-in from multiple levels of management

• Fully engage your learners during and after the session to support learning transfer

• Build a training impact map to communicate results to senior management


Best Practices

• Organizational Support• Managerial Support• Training Impact Maps• Post-class

Reinforcement


• Achieve flawless implementation • Reduce wasted training dollars• Offer ready-to-launch blended programs• Report business impact• Receive flexible, responsive service

Benefits


What best practice will you take away from this webinar?

Let’s Take Action


• Receive a link to download a white paper on Flawless Implementation

• Receive a link to view the slides• Receive a link to view a recording of this webinar

Take Our Survey


Q & A

44

Thank You!

Why Most Training Fails

Business

Transcript of Why Most Training Fails