Who’s the Bot?Shira WeinbergProduct Manager, Microsoft

Chatbots are taking over

2forces are combining to form a perfect storm and opportunity

1Messaging app growth

Mid 2015: Messengers took over social media

Source: Tech and Media Outlook 2016, active

2Artificial Intelligence

Messaging app growth1

Microsoft Xiaoice

Xiaoice is suggesting that these two should be girlfriend and

boyfriend

User engages in chat with Xiaoice

Microsoft Tay

Human assisted AI:M is a digital assistant that’s part AI, part human.

Facebook M

Scheduling bots

Cortana

Personal

Productive

Proactive

Gets to know me

Gets things done

One step ahead

Cortana

And of course… cat bots

Telegram bot store

“bots are the new apps”Satya Nadella, CEO MicrosoftMarch 30, 2016

Bots. Now in Skype.

Based on a interviewing 20 personal assistants

Ways of communicating with PAs

53%

29%

15%

3%SMS and Messag-ing appsMailPhone callsOther

1 It’s the same Cortana, available everywhere

2 Cortana is the one to help you find experts (discover bots)

3 Cortana holds your state and context and can pass it to the expert bot

So… are they here to stay?

Thanksshiraw@microsoft.com