where “Advanced” means: Authentic, Activated, …...A - TQM for the 21st Century - by Dr....

Advanced-TQM for the 21st Century (where “Advanced” means: Authentic, Activated, Attractive, Integrated, Appropriate,

Adapted, Aggressive, Upgraded, and Advanced)

(November 11-13, 2019 – Gurgaon ) By Dr. Noriaki Kano

TQM International Pvt. Ltd.

“The Selection of TQC Coordinator is particularly important. If a wrong

person is selected or he or she goes about things in wrong way, the full

implementation of TQC will be greatly delayed.”

-- Prof. Kauro Ishikawa

Lead Facilitator: Dr. Noriaki Kano Supported by: Mr. Janak Mehta Mr. Anil Sachdev

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Program Details

Purpose To build organizational capabilities to meet aggressive long term business goals with focus on customer in a challenging environment adapting to IoT environment. Adapting to emerging information and communication technologies.

Objectives Participants to learn about the latest advances in TQM methods and its application in diverse businesses for gaining competitive advantage with effective utilization of information and communicational technologies cutting across various functions in the entire value chain providing distinctive / attractive value to the customer while achieving accelerated business results.

Participants Recommend cross functional team of adaptive managers and

engineers at senior and middle management level under the

leadership of one of the top executives to attend for most impact.

Topics &

Schedule

As outlined on the page 4.

Program

Details

Non- Residential workshop of 3 days duration.

7 hours a day of high intensity work

Participants are required to reach Gurgaon on 10th November

2019 and can leave after 7 PM on 13th November, 2019.

Method The program is designed on the basis of development of theory and

concepts by Dr. Noriaki Kano (KQRO) and its application in various

organizations in multiple countries thereby developing advanced

methods duly proven over time through collaborative effort of

KQRO and participating organizations in joint research projects.Dr.

Kano will share the advanced concepts and methods with examples

from various organizations that participated in this research.

TQM International Pvt. Ltd. 2

Program Details

Facilitators Dr. Noriaki Kano

Mr. Janak Mehta

Mr. Anil Sachdev

Fee The professional fee for this workshop will be Rs. 80,000 per participant. Goods & Service Tax (GSTIN) as per GOI regulations will be charged extra. Current rate is 18%.

The fee covers lecture fee; course material; and training facility expenses.

This is a non-residential program. The fee does not cover the boarding and lodging expenses; outstation travel and local travel of the participants.

Venue Taj City Centre Gurugram,

Sector 44,

Gurugram - 122 004

(Near Huda City Centre Metro Station)

Registration For registration and details of the contact

persons refer to page 9 of the Brochure.


A - TQM for the 21st Century - by Dr. Noriaki Kano

11-13 November 2019, Gurgaon


Time (Hrs.) Day 1 - 11 November, 2019 Day 2 - 12 November, 2019 Day 3 - 13 November, 2019

1. Authentic Overview of TQM 3. Kano Model as Attractive Quality Theory

4. Integrated and Appropriate Procedure for

Quality Improvement

7. Aggressive Quality Management for New Product

development

8. Upgraded Vehicles of TQM Promotion

2. Enhance Customer Satisfaction

through Activated Quality Assurance

5. TQM Adapted to the IoT Environment

6. Aggressive Quality Management for New

Product development

9.Advanced TQM towards "Quality for Sales" From

"Quality for Cost"

1. Authentic Overview of TQM - Business & TQM

- House of TQM

- Quality Sweating Theory

- TQM Vehicles

2. Enhance Customer Satisfaction

through Activated Quality

Assurance- QA Matrix

- Butterfly Model

- Vertical Evaluation

- 2X2 Matrix

5. TQM Adapted to the IoT Environment - ICT

- IoT

- IoQ - Intranet of Qualities

9. Advanced TQM towards "Quality for Sales"

From "Quality for Cost" - Q1 (Past Quality)

- Q2 (Present Quality)

- Q3 (Future Quality)

Presentation by Company on their

experience with Vertical Evaluation6. Aggressive Quality Management for

New Product development - Part 1 - New Product Planning

- New Product Development

- QFD

(Internal Structure of Quality as Deductive

Approach to Quality)

Feedback, QA Session, Sum-up and Close

1615-1715 Feedback, QA Session, Sum-up and Close Feedback, QA Session, Sum-up and Close

1330-1615

(1430-1450: Coffee

Break)

0900-1230

(1030-1050: Coffee

Break)

Theme

1230-1330: Lunch

0830-0900 Registration

7. Aggressive Quality Management for New

Product development - Part 2 - Attractive Quality Creation

- T-Typed Matrix for reducing troubles in NPD

(Train Platform Model for Project Management as Non-

repetitive Work)

4. Integrated and Appropriate Procedure

for Quality Improvement - SDCA Cycle for Maintenance

- Problem Solving QC Story

- Task Achieving QC Story;

- Integrated Procedure for Quality Improvement

8. Upgraded Vehicles of TQM Promotion - Boat Model for TQM Vehicles

- Daily Management

- QC Circles

- Policy Management

3. Kano Model as Attractive Quality

Theory -Historical Changes of quality as competitive

advantage

- Theory of Attractive Quality

- Life Cycle of Attractive Quality

Feedback of A-TQM session held in December, 2018 at Pune

1. The practical approach of Theoretical concept with real life example especially module F & G

2. Simple course material which clarified and refreshed the concepts of TQM

3. Exposure to advanced concepts in TQM, understanding the history and evolution of TQM four student module.

4.Going from basics and its interlink age with practical & business examples was a great learning

5.Explanation of Dr. Kano on TQM practices, Teaching of Mr. Janak Mehta & Mr. Anil Sachdev

6. Birds eye view / Worm eye view / QL Circles / Boat Model / DWM / Policy management

7. It was indeed a great feeling to get an opportunity to learn directly from Dr. N. Kano. The flow was really good and gave great insight.

8. It was a new concept for me as I belong to the marketing communication & experience. The fact that the processes / approaches explained can be applied across function is clear & more understood now.

9. The simple and lucid manner in which Dr. Kano explained / clarified certain basic elements of TQM, QA & improvements was indeed admirable.

10. Objective of the program was to understand the relevance of TQM in baseness and it helped making it is important and then application of Policy Management & Daily Management.

TQM International Pvt. Ltd.

11. Course content was very good and Dr. Kano taught from very basic level, right from evolution of the concept to the application. It encompassed all important topics well. QA matrix, QFA, Kano model, Butterfly model, NPD, improvement management. Anil Sachdev’s session was good, practical and the touched all critical points.

12. Entire experience of having a dialogue with Dr. Kano was fascinating. Also irrespective of the industry / domain all the companies following TQM have a very similar set of principles & understanding.

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Awards in his name: Ishikawa-Kano Award was established by ANQ (2010), and Kano Quality Award was established by Technological Promotion Association (TPA, Thailand) in (2009) Awards to Dr. Kano: Recipient of the Deming Prize for Individuals (1997), Honorary Member by JSQC(2010) , Distinguished Service Medal by ASQ (2009), EOQ George Borel Medal for International achievements in 2016; EL Grant Medal by ASQ (2006), E. Jack Lancaster Medal by ASQ (2002), Deming Lecturer by ASA (1997), ISQ Dronacharya Award (2008). Former: Board Director, Komatsu Ltd., Corporate Auditor of Sekisui Chemical Ltd. (2003-09) Board Director, HIDA (former name AOTS) Chair of Deming Application Prize Subcommittee (2004-07); Chair Professor, Honorary Doctor, Chungyuan Christian University (Taiwan) (2006-12); Advisory Professor, Tongji University (Shanghai, China) (2006-09); He has been a prominent leader in the world on Quality management for many decades. Creator of Attractive Quality Creation (Kano Model) as well as Task Achieving QC Story. International speaker and educator at universities, international and national quality societies including ASQ, European Organization for Quality (EOQ) and JUSE, and firms in nearly 50 countries. Published over 300 papers books including Attractive Quality (Kano Method / Kano Model), Guide to TQM in Service Industries (English) and Way to Breakthrough and Creation (in Japanese).

Mr. Mehta has the unique blend of business experience for 25 years leading to the position of Chief Executive and 29 years of consulting experience guiding organizations on variety of business excellence approaches from Europe, Japan and USA. He has contributed to the development of national infrastructure for quality, standardization and conformity assessment in India and has advised other countries. Mr. Mehta has thus unique experience of business excellence within a company, company-wide covering entire supply chain, Group wide covering all companies in a group, nation-wide, region wide and global. He covers diverse business segments from discreet manufacturing, process industry and service sector including financial, communication, IT, healthcare etc. Awards: • Deming Prize In 2012 by Deming Prize Committee – JUSE, Japan – Only the second person in

the World – Outside japan. • Lancaster Medal in 2012 by American Society for Quality (ASQ) – First Indian • Harington -Ishikawa Award by Asia Pacific Quality Organization (APQO) in 2015 in Shanghai • IAQ Founders Medal by International Academy for Quality in 2018. Honorary Work: • Chair – International Academy for Quality (IAQ) 2015-2017 • President – International Academy for Quality (IAQ) 2012 to 2014. • Chairperson 2009-2010 and Honorary Director – Asian Network for Quality (ANQ) since 2011. • Member – Governing Council, Quality Council of India (QCI) 2009 to 2013. • Founding President Indian Society for Quality 1996-2001 and Member – Governing Body of

(ISQ) since 1996. Public speaking: He has been a keynote speaker and invited speaker at conferences around the world in 32 countries including Japan, USA, Europe, China, Middle East, South East Asia, Central Asia, South Asia, Africa and South America.


where “Advanced” means: Authentic, Activated, …...A - TQM for the 21st Century - by Dr....

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