When the HARD Skills of Science Meet the Soft Skills of People David Ryback, Ph.D. EQ Associates...
-
Upload
brian-powers -
Category
Documents
-
view
212 -
download
0
Transcript of When the HARD Skills of Science Meet the Soft Skills of People David Ryback, Ph.D. EQ Associates...
When the HARD Skills of Science Meet the Soft Skills of People
David Ryback, Ph.D.EQ Associates International
Space Telescope Science Institute
David Ryback on SOFT SKILLS:
Putting Emotional Intelligence
to WorkConnectAbility: Building Strong
Partnerships with Your Colleagues
Space Telescope Science Institute
Bottom LineWe’re afraid of listening closely for fear of losing sight of our own agenda.
The 4 Components of EI
• Know yourself: Self-awareness
• Control yourself: Self-management • Know others: Empathy
• Do the right thing: Creating success for yourself and others
What Causes Stress in Our Brain?
What Causes Stress in Our Brain?
• Lack of respect• Treated unfairly• Lack of appreciation• Unrealistic deadlines
Getting to Know Yourself and Others
• Have you ever felt stress at work? What’s your experience?
• Please find a partner next to you, and share.
What is Power?
• Hard power:Authority & coercion
• Soft power:Influence & persuasion
The 3 “Hard-to-Soft” Revolutions
• Information Revolution
• Mobility Revolution
• Defiance Revolution
WHY?
• Electronic media
• More savvy
• New mindsets
• New opportunities
The Skill of Understanding Primary Emotions
• Bad
• Mad
• Sad
• Glad
Soft Skills for You to Use
• Connect well with emotional awareness• Take charge with flexibility• Match personal skills with challenges• Respect individual differences• Use more emotional intelligence
Do Soft Skills Work?
Understand others 42%Manage relationships better 51%Influence others 46%
Resolve/manage conflict 43%Improve morale/motivation 34%Improve teamwork 44%
Overall Benefit
43.3%
Benefits of Soft Skills
• Sanofi-Aventis 12% increase in sales
• L’Oreal Increase in revenue--$2,558,360.
• U.S. Air Force $3 million/year
Hard Measures of Soft Skills
• Metrics on EI—Baron EQ-i or Ryback’s CAMS
• Social intelligence—360 surveys
• Rate of turnover
Soft Skills in a Hard World
Soft Skills in the World of Space Telescope Science
Putting Your Soft Skills to Work
•Which of these soft skills might be effective with your associates or even friends or family?
13 Days in September (L. Wright)
Personal “Truths”
“‘Truth’ is nothing more than a concept describing majority consensus of valued peers.”
-- Canadian Psychologist(David Ryback)
“The two greatest mysteries in all of nature ..”Michio Kaku, The Future of the Mind
When Telescopes Revealed the Truth
•Copernicus (c. 1500)•Kepler (c. 1609)•Galileo (1610)•Johann Demisiani (April 14, 1611)
The Nature of “Truth” in Astronomy
1. Our planet 2. The sun
3. Our Milky Way galaxy 4. Innumerable galaxies 5. Big Bang Theory
Our Milky Way
Soft Skills at the International Level
Soft Skills Make Way for Camp David Peace
Accords
Carl Rogers: The Pioneer of Soft Skills
• Entering perceptual world of other
• Understand other’s “private world”
• No facade
3 Ways to Grow Your Success
• Service to others
• Know yourself
• Create a “safe place”
Feeling Misunderstood
•With partner: • Can you recall a time when
you felt misunderstood (at work or at home)? How did it make you feel?
• Tell your story
• Tell your story• Allow vulnerability
• Tell your story• Allow vulnerability• What can you learn about yourself?
Discovery
What soft skill might have helped?
Overview
• Choose one soft skill that you can immediately begin to apply to your work or family life.
So …
So … don’t be afraid to listen closely. Your agenda will not disappear. And … you will be:
•A better manager (by 51%)•More liked and appreciated by your colleagues
•Much more productive (by 43.3%)•A better partner and parent•Overall, a happier person
3 Simple Ways to Be Successful!
Focus on being of service to others.• Be real about yourself.• So others feel safe to be themselves
with you!
The Soft Skill of Authenticity
•To thine own self,Be true!
Soft Skills for Greater Success
Become more effective …By being more affective!And even happier!
All the best,
David Ryback
References
• Spencer, L.M., Jr. & Spencer, S. Competence at Work. NY: Wiley & Sons, 1993.
• GAO Report, Military Recruiting, submitted to Congress on Jan.30, 1998.
• Ryback, D. Putting Emotional Intelligence to Work. Boston, MA: Butterworth-Heinemann, 1998.
• Jennings, S. & Palmer, B.R., Enhancing sales performance through emotional intelligence. Organizations and People, 14(2), 55-71, 2007.
• Walter Mischel, The Marshmallow Test. NY: Little, Brown & Co., 2014
• Lawrence Wright, Thirteen Days in September. NY: Knopf, 2014.