What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove
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Transcript of What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove
What’s beyond ERP ? New normal ERP?
Ludo Van den Kerckhove
MP Across Technology
For the first time in history, 1700 worldwide CEO’s claim
“Technology will be the most influential factor for
our business in the next 3 – 5 years” Trend study IBM, 2012
Coincides with behavioral shift ...
“Customer Experience” The new buzzwords in the board rooms ...
In the Experience Economy, customers will ask you
THINGS
4
Make my life easier
Track and challenge me
Treat me as unique
Be fair and transparent
But how do companies keep their promises?
GREAT!
Purpose
(what customers want)
Performance
(what you do)
Promise
(what you say you will do)
source: Dave Gray
• High speed low speed
They struggle:
Can ERP help?
27% IT-cost dedicated to ERP
>80% Large Companies have ERP
Source CIONET ERP survey
27% IT-cost dedicated to ERP
>80% Large Companies having an
ERP
And yet, satisfaction is low complexity, rigidity, lack of user friendliness, costs...
“Nobody gets fired for keeping
SAP ” (*)
Source CIONET ERP survey
Even with a low satisfaction rate, companies seem to accept that
ERP is a given?
(*) Oracle or MS adepts feel free to replace …
Spot the differences! Sources: Forrester, Gartner & IBM
Top Business Priorities
1. Drive the business transformation with technology
2. Increasing enterprise growth
3. Attracting & retaining new customers
4. Reducing enterprise costs
5. Innovation (creating new products & services)
6. Delivering operational results
ERP only + classic IT behavior
is
OUT
ERP + high speed
is
IN
One size fits all
Zero Risk
Decide
Efficiency versus Agility
Be agile where
Low Speed of change
High opportunity for cost reduction and standardization
Slower rate of change
Changes have high impact on overall business and risks should be limited
Central governance
High opportunity for customer driven innovations
High rate of change
Changes have local impact in business and risks should be taken
Empowerment of (local) business
Combine two tactics
High Speed of change
Big impact on
Your Organization
Your Architecture
Your Culture
Differentiate high speed capabilities
For agility
ERP
=
CORE
SOA enables your enterprise’s “App Store” reconnecting both worlds
Signs of this trend on the market …
“By 2016 the Chief Marketing Officer (CMO) will
have more IT budget than the CIO.”
Thank you!
@AcrossTech
www.a-cross.com/technology