What to Expect from the Great Transformation · 2019. 1. 15. · Sales and Marketing Specific Job...
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What to Expect from the Great Transformation Workforce Strategies Summit by Wegner CPAs January 10 th , 2019
Transcript of What to Expect from the Great Transformation · 2019. 1. 15. · Sales and Marketing Specific Job...
What to Expect from the Great
Transformation
Workforce Strategies Summit by Wegner CPAs
January 10th, 2019
What We Will Talk About Today
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• A set of transformational technologies are driving unprecedented change,
and you as leaders need to be ready.
• Readiness starts with a basic understanding of what these technologies
are and how they create this wave of change.
• Companies are at varying stages of preparation for the Great
Transformation. We will share a few thoughts on how to take the first or
the next steps
The Great Transformation
is Under Way
Whenever the Word “Great” is Used…
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• The Great Depression
• The Great Recession
• The Great Transformation
… it is usually not referring to a “great time”
The Great Transformation is based on a Wave of Changes
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Microchips, Mainframes, Personal Computers
The Internet, e-Commerce, Mobile Devices and Social Media
The Cloud, Digitization of Content, Accelerating Device Capabilities
Artificial Intelligence, Blockchain, Internet of Things
3D and 4D Printing
Augmented and Virtual Reality
5G Wireless
Edge Computing
Autonomous Transportation
In the U.S., a new wave
of investment in
automation may reach
$8 trillion. By the end of
2020s, automation may
eliminate 20-25% of
current jobs (Bain, 2018)
Experts are Predicting Massive Change
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“The speed of current breakthroughs has no
historical precedent. When compared with previous
industrial revolutions, the Fourth is evolving at an
exponential rather than a linear pace. Moreover, it is
disrupting almost every industry in every country.”
(Klaus Schwab, Founder and Executive Chairman,
World Economic Forum).
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Impact on the Workforce will be Significant
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WillRobotsTakemyJob.com
Sales and Marketing Specific Job Predictions
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92%
85%
65%
65%
58%
25%
1%
Retail Salespersons
Sales Rep Wholesale/Manufact. NonTechnical
Market Research Analysts
Marketing Specialists
Advertising Sales Agents
Sales Rep Wholesale/Manufact.Technical
Sales/Marketing Managers
Website
conclusion:
You are
doomed
Website
conclusion:
Totally Safe
Bank Specific Job Predictions
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58%
99%
92%
95%
98%
98%
98%
99%
Personal Financial Advisor
Insurance Underwriter
Loan interviewers and Clerks
Bill and Account Collectors
Credit Analysts
Loan Officers
Tellers
New Account Clerks
Website
conclusion:
You are
doomed
We All Have to Get Ready
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How Exactly is
Technology Creating this
Impact?
Key Drivers of Change
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The Digitization of Everything
Digitization of Everything – Personal Data
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The Internet of Things
16Image source: https://www.networkworld.com/article/3234749/internet-of-things/7-ways-iot-is-reshaping-the-internet.html
The Internet of Things
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Connected Devices in
Personal Space
• PC/Laptop
• Smart Phone
• Smart Watch/Fitbit/etc.
• Smart TV
• Echo, Alexa, etc.
• Xbox, PlayStation, etc.
• Smart Appliances, Roomba
• Smart Home/Security
• Car/GPS/OnStar
• Drones, Interactive Toys
• Personal use Robots
• Smart Furniture
• Smart Shoes/Clothing
• Smart Trash Cans
Connected Devices in
Businesses
• Data processing, printers
• Building Security/HVAC
• Exterior Sensors (Lighting,
Watering)
• Vehicle Fleet
• Machines/Equipment
• Robots
• Cameras/Voice Recordings
• Drones (e.g. in Agriculture)
• …
• Smart Badges
• Employee Microchip
Connected Devices in the
Public Space
• Traffic Control
• Security Cameras
• Police/Service Vehicles
• Environmental Sensors
• Pollution Detection
• Shot Spotter
• Smart Street Lighting
• Flood and Flow Sensors
• …
• Plus layers of private
security, law enforcement
and military surveillance
devices
Digitization of Everything – The World Around Us
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Digitization of Everything – Collect and Analyze
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Key Drivers of Change
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The Digitization of Everything
Connected Intelligence
What is Artificial Intelligence?
22Source: AAIW Presentation segment, Brent Leland, Cimphoni
Understanding AI - Basic Elements of Human Intelligence
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Sense and detect
information
Relate info to
contextual
knowledge
Identify patterns, draw
conclusions, learn
Communicate and
interact
The History of Human vs. Machine Games
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1996/97 - Deep Blue
beats Gary Kasparov
The History of Human vs. Machine Games
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2011 – Watson wins
Jeopardy
The History of Human vs. Machine Games
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2016 – Alpha Go
beats Lee Sedol
(was fed 100,000
game library)
The History of Human vs. Machine Games
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2017 – Alpha Go
Zero learns to play
the game by playing
against itself
Shi Yue, 9 Dan Professional and World Champion said the
games were
“Like nothing I’ve ever seen before - they’re how I imagine
games from far in the future.”
Key Drivers of Change
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The Digitization of Everything
Connected Intelligence
Expansion of Automation
Connected Robotic Warehouses - Amazon
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Next Generation Robots
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Speed to Resolution Will Become a Differentiator
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Solutions Can Address Economy and Ecology
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We Tend to Underestimate the Possibility
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Key Drivers of Change
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The Digitization of Everything
Connected Intelligence
Expansion of Automation
New Formats of Accessing Information
Human Machine Communication
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Access to Knowledge Will Change Profoundly
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Augmented Reality in Manufacturing and Maintenance
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A New Definition of Customer Experience
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The Use of Disruptive Technology in Education
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How Can We Get Ready?
We Are Not Yet Focused on the Topic in Wisconsin
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New North Survey (December 2018)
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• General sense of optimism, conditions better than a year ago, economy
headed in the right direction
• 60% are concerned about being disrupted by 2020
• Top Concerns: Political Change, Competitive Innovation, Skilled
Workforce Shortage
• Minor Concerns: Impact of Technology
• Overwhelming current issues: Understaffing, Finding Applicants,
Compensation and Benefits, Retention of Younger Staff
• 40% of respondents had “No Active Response Strategy in Place”
Frequent Questions re. Digital Disruption
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What exactly is Digital
Disruption, what is
part of it?
What is the big deal
with AI?
What are companies
actually doing?
How can a small
player like us even do
anything?
Do you think we
should pursue
technology X?
Where are the
leaders in my industry
on this?
How much time do we
have until we HAVE to
do something?
How am I going to
explain this to my
employees?
When will my
customers start
expecting and
demanding this?
Why should I
replace/modify a
technology that is
working just fine?
Are we not reaching
too far by going with
this new stuff?
How do I stay in
control if AI is taking
over?
A Navigational Tool to Face Disruption
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Preparation
Posture Opportunity
Basic
education on
technologies
and impacts
There is no Perfect Sequence
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Organization A:
Largely unaware, in
exploration mode
Use cases to
illustrate the
potential Articulate
if/why/how to
play the game
Systematic
evaluation of
various
optionsClarified
posture
Stakeholder
analysis
Identification
of top
opportunities
Preparation
Posture Opportunity
Detailed plans
to ready the
organization
Integrated Game Plan
Organization B:
Aware and eager to get
started
Organization C:
Clear vision of how
to play
Shiny Objects Cloud Our View
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Audiences for Digital Transformation Education
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Reskilling Strategic
Members of the workforce
seeking to update/upgrade
their skills and knowledge
(same career track)
Members of the workforce
being pushed into new
career tracks
Corporate and Business
leaders, Community
Influencers, Entrepreneurs,
etc.
• Reskilling will require new
formats and collaborations
between colleges and
employers
• Awareness building, dialogue
about disruption, jointly
shaping education approaches
New Technologies as Your Friend – Will You Accept Them?
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