What is a Staffing AgencyDispelling 5 Common myths About StAffing AgencieS ?

Research & publication by

13 millionPEOPLE ARE EMPLOYED

EACH YEAR2BY STAFFING AGENCIES

TO THE U.S. ECONOMYSINCE THE RECESSION

HAVE PROVIDEDSTAFFING AGENCIES

750,000NEW JOBS

So what exactly is a staffing agency? Staffing agencies

work on behalf of their clients (companies looking to hire

permanent or temporary employees) to find people with the

proper skills and experience to fill a position.

Staffing agencies work in nearly all industries, hiring people at all

stages of their career from entry level to senior executive positions.

The jobs can vary in length, from temporary to permanent.

Staffing agencies continue to grow in popularity, but there are

still many misconceptions. Leveraging over a million survey

responses over the last decade, Inavero has identified and dispelled

the 5 most common myths of working with a staffing agency.

What is a staffing agency?

2013 Inavero

Myth 1 I will be charged money to work with a staffing agency.

Myth 2 Staffing agencies dont care about my satisfaction or personal growth.

Myth 3 Staffing agencies dont have positions I would be interested in.

Myth 4 Staffing agencies cant find me a permanent job.

Myth 5 If I use a staffing agency, I dont need to use other resources.

Dispelling 5 common myths about staffing agencies

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2013 Inavero

my

th

Staffing agencies are hired by companies to help them fill open

positions. These companies pay the staffing agency to help them

find and recruit top talent for permanent and temporary positions.

There is no cost to you when you register with, work with, or

are hired by a staffing agency. Period.

Companies pay staffing agencies because the best

ones have access to top talent, additional resources,

expertise, and the flexibility that a company may

not have when hiring positions on their own.

I will be charged money to work with a staffing agency.1

A STAFFING AGENCYTO WORK WITHNO COST

2013 Inavero

my

th Staffing agencies dont care about

my satisfaction or personal growth.

While this may seem true with some agencies, there are many staffing

agencies that do care about your happiness and personal growth. One

of the best ways to know if a staffing agency will care about you is to

ask them if they measure the satisfaction of permanent and temporary

employees that they find positions for. If they dont, look elsewhere.

If they do, ask them what their most recent satisfaction scores are

and what they learned. The 2013 Best of Staffing Talent award

winners have all achieved a minimum Net Promoter Score of 50%,

nearly double the industry average score (30%) for staffing agencies.2

You should expect a staffing agency to help you develop

the skills, training, and certifications necessary to get

the job you are looking for. Additionally, an agency

should review your resume and provide career coaching.

2

LOOK ELSEWHERE!IF THEY DONT CARE,

2013 Inavero

my

th

Staffing agencies find jobs for people in nearly every industry,

job, and type of company. According to recent Inavero and

CareerBuilder research, more than one-third of all companies in

the United States have used a staffing agency at some point

in the past 12 months,3 and within the Fortune 500, usage of

staffing agencies is even higher.

A staffing agencys knowledge of your industry and the type of

position you are looking for are the most important indicators in

finding a firm that can help you. You can find the right agencies

at industry specific functions by asking them what companies

they work with, and by searching online for agencies that post

jobs you are interested in.

Staffing agencies dont have positions I would be interested in.3

1/3OF U.S. COMPANIESUSED A STAFFING AGENCY

IN THE PAST YEAR

MORETHAN

2013 Inavero

my

th

While many of the positions staffing agencies fill are temporary,

a significant portion of those positions turn into full-time,

permanent employment. The Inavero and CareerBuilder survey

found that roughly 3 in 10 people who were offered a job through

a staffing agency received a permanent position.2

Staffing agencies cant find me a permanent position.4

3 IN 10 PEOPLE OFFERED A JOB BY A STAFFING AGENCY

RECEIVED APERMANENT POSITION

2013 Inavero

my

th 5 If I use a staffing agency, I dont need to use other resources.

Staffing agencies are a valuable resource throughout your job

search and your career. However, they are just one aspect of your

approach when finding a job. You should continue to search using

other available resources such as your personal and professional

network, local and national online job boards, and industry

associations. If a staffing agency discourages you from these

other resources, use caution. Top agencies will want to help you

find a job regardless if its through them or not, and will help

you identify additional resources.

TOPAGENCIES

YOU FIND A JOBREGARDLESS

WILL HELP

2013 Inavero

Whats next? Select a Staffing Agency.

AV E R A G E J O B C A N D I D AT ES AT I S FA C T I O N S C O R E 2

STAFFINGINDUSTRY

NEARLYDOUBLETHE INDUSTRY AVERAGE

BEST OF STAFFINGTM

AWARD WINNING AGENCIES

Inaveros Best of Staffing is the nations only award that

recognizes staffing agencies that receive remarkable reviews

from their permanent and temporary job candidates. The list

of agencies on the following page identifies the best staffing

agencies in North America.

2013 Inavero

REVENUE $0-$99MABR Employment Services

Advanced Group

Advantage RN, LLC

ALKU

All Aces Promotional Staffing

Bloomfield & Company

City Staffing

CulverCareers

Delta Flex Travelers Brand of The Delta Companies

Delta Locum Tenens Brand of The Delta Companies

Digital Prospectors Corp

Donovan and Watkins Brand of Willis Group

EdgeLink

ettain group

GDH Consulting, Inc.

Health Providers Choice

Helpmates Staffing Services

Hire Dynamics

Huxley Associates Brand of SThree

Inceed

Instant Technology

Insurance Recruiting Specialists

Insurance Relief Brand of PrideStaff

Kineticom, Inc.

LC Staffing

Lofton Energy Services Brand of Lofton Staffing Services

Lofton Security Service Brand of Lofton Staffing Services

Lofton Staffing Services

Magellan Group

MedPartners HIM Brand of TekPartners

Monarch Staffing

Peyton Resource Group

Portfolio Creative

Prestige Staffing

PrideStaff

PrideStaff Financial

Progressive Global Energy Brand of SThree

Proposal Development Consultants Brand of BLR Holdings, Inc.

PsychPros, Inc.

Real Staffing Brand of SThree

Reliance Staffing & Recruiting

Rx relief Brand of PrideStaff

Seis-Stream Global Brand of Willis Group

SPARKS

Stark

Stephen James Associates

Technology Partners, Inc.

TekPartners, a P2P Company

TERRA Staffing Group

The Armada Group

The BOSS Group Brand of BLR Holdings, Inc.

The Plus Group, Inc.

TopSource

TriCom Technical Services

VonChurch

REVENUE $100M+500 Staffing Brand of The Ian Martin Group

Accountants International Brand of Randstad US, Professionals

Accounting Now Brand of SNI Companies

Adams & Martin Group Brand of Roth Staffing

Addison Group

Advantage Resourcing

Allied Health Group LLC Brand of Medical Doctor Associates, LLC

Aquent

Belcan Techservices

CompHealth Brand of CHG Healthcare Services Inc.

CSI Healthcare IT Brand of The CSI Companies

CSI Professional Brand of The CSI Companies

CSI Tech Brand of The CSI Companies

Hudson

Hudson Legal

Kimco Staffing Services

Ledgent Brand of Roth Staffing

Medical Doctor Associates

MedicalSolutions Brand of EmployBridge

Mergis Group Brand of Randstad US, Professionals

Nesco Resource

Personnel One Brand of EmployBridge

ProDrivers Brand of EmployBridge

Randstad Engineering

Randstad Finance & Accounting

Resource Accounting Brand of EmployBridge

ResourceMFG Brand of EmployBridge

SNI Technology Brand of SNI Companies

SOS Employment Group

StaffCare

StaffingSolutions Brand of EmployBridge

TEKsystems

The Ian Martin Group

TRC Professional Solutions Brand of TRC Staffing Services, Inc.

TRC Staffing Services, Inc.

Ultimate Staffing Services Brand of Roth Staffing

VISTA Staffing Solutions

Vitamin T Brand of Aquent

Weatherby HealthcareBrand of CHG Healthcare Services Inc.

ZeroChaos

AWARDING STAFFING AGENCIES FOR THE BEST PERMANENT AND TEMPORARY TALENT EXPERIENCEOF STAFFING 20

13

OF STAFFING 20

131%LESS THAN

OF NORTH

AGENCIES AMERICAN

MADETHIS LIST

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2013 INAVERO

Those recognized on the 2013 Best of Staffing Client list earned the distinction based on the strength of more than 79,128 survey responses. Participating staffing agencies were required to survey all clients they had worked with during a recent consecutive 3 month period, using the Net Promoter Score (NPS) methodology. Net Promoter Score is calculated by taking the percentage of clients who rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors). A minimum response rate of 20% (with at least 15 responses), or 500 responses per brand were required to ensure the scores validity.

SOURCES1 American Staffing Association: 2012 Staffing Industry Economic Analysis (http://americanstaffing.net/statistics/economic.cfm)2 American Staffing Association: Quarterly Trends in Temporary Help Services (http://www.americanstaffing.net/statistics/employmentdata.cfm)3 Inavero and CareerBuilder Research: 2012 Opportunities in Staffing (http://opportunitiesinstaffing.com/)

Copyright 2013 All Right Reserved. Best of Staffing & Inavero, Inc. Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.

Inavero administers more staffing agency client and talent satisfaction surveys than any other

firm in the world. Inaveros team reports on satisfaction surveys from more than 500,000

staffing agency clients and talent each year and the company serves as the American Staffing

Associations exclusive research partner.

Inaveros Best of Staffing is the nations only award that recognizes staffing agencies that

receive remarkable reviews from their clients and the people they help find jobs (employed

talent). The Best of Staffing winner lists are a central place that businesses and talent go

to find the best staffing agencies to call when they are in need.

For more information:

(800) 921-2640

bestofstaffing@inavero.com

www.inavero.com | www.bestofstaffing.com

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