Wellbeing Web WS24
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Measuring Outcomes in Angus Measuring Outcomes in Angus Introducing the Wellbeing Web Introducing the Wellbeing Web Hazel Robertson, Service Manager Kirsty Lee, Senior Planning Officer Angus Council Social Work and Health
description
A simple tool to support measuring outcomes for children. This tool has been receiving very positive interest and feedback from a number of organisations. It takes an approach which is aligned with the national practice model for Getting it Right for Every Child GIRFEC). Contributor: Angus Council
Transcript of Wellbeing Web WS24
Measuring Outcomes in AngusMeasuring Outcomes in Angus Introducing the Wellbeing WebIntroducing the Wellbeing Web
Hazel Robertson, Service ManagerKirsty Lee, Senior Planning Officer
Angus Council Social Work and Health
What do we mean by outcomes?What do we mean by outcomes?
• “…the impact or end result of services on a person’s life…” (Glendinning et al, 2006)
• This is determined by the aspirations, goals
and priorities of the individual.
Why are outcomes important?Why are outcomes important?
• Helps demonstrate progress and change
• Improves engagement and focus of work
• Assists in appropriate goal setting
National government priority to achieve real improvement in the lives of individuals and in communities.
Challenges in Delivering Challenges in Delivering OutcomesOutcomes
• Competing needs of child / parent / family members
• Incompatible timescales to achieve outcomes• Tensions between outcomes identified by the
individual and those viewed as a priority by the practitioner
• Time to gather information over two or more intervals
Input/Output/Outcome
1. A completed assessment2. Feeling safe and secure3. Resource worker4. Child’s plan5. Being valued and treated with respect6. Review minutes7. Friendships and positive relationships
1. Output
2. Outcome
3. Input
4. Output
5. Outcome
6. Output
7. Outcome
Distinction between outputs and Distinction between outputs and outcomesoutcomes
• Service-led approaches tend to measure progress or success in terms of outputs
e.g. number of people who…• How long things took
• Outcomes = the difference made.
Where did we start?Where did we start?
• Getting it Right in Angus• Implementation of integrated assessment• Shift from task centred care planning to
outcome focused child’s planning (outputs to outcomes)
• Need for a tool to support SHANARRI based outcomes focused child’s planning across partners
What we did
• Established a partnership with practitioners from children’s and adult’s services
• Reviewed range of outcome measurements tools
• Used SHANARRI indicators as a starting point
The Wellbeing Web
The Wellbeing Web• Interactive and engaging conversational tool• Means of supporting growth and change• Visual and accessible mechanism to measure outcomes• Inclusive process of delivering focused work
(4yrs>adult)
Not a scoring tool
Conversation>Negotiation>Compromise>Prioritise
Prompt Cards
Outcomes Conversations
Focus on strengths and assets
Belief in changeOpportunities to
build on achievements
Support to identify hopes/aspirations
Ensure active listening
Balance risk and resilience
Movie Clip - Workers
The Wellbeing Web – Notes Section
The Wellbeing Web – Action Plan
The Wellbeing Web- Review
Evaluation
Movie Clip – Children’s and Parents Views
Measuring change using outcomes information
• What has been successful?• When was it used?• Why was this successful?
• What is the unmet need?
Aims• To empower individuals to recognise change• Support and enhance professional judgement• Help analyse circumstances and provide evidence of impact
Making Sense of Personal Outcome Information
• Edinburgh University/IRISS• Outcomes Framework
Thank You
Happy to share our learning
www.angus.gov.uk/girfec/
• Hazel Robertson – [email protected]• Kirsty Lee – [email protected]
Wellbeing Web Exercise
Work in Groups…
