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WfMC Awards for Excellence in BPM and Workflow

Welcome to WfMC Global Awards for Excellence in

BPM and Workflow 2015Presented by

Keith Swenson, WfMC ChairNathaniel Palmer, Executive Director, WfMC

Support by

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WfMC Awards for Excellence in BPM and Workflow

The Awards Review PanelJudges: Alberto Manuel Francesco Battista Ken MeiChuck Webster Frank Kowalskowski Marco BrambillaConnie Moore Gil Laware Nathaniel PalmerCor Visser Justin Brunt Paul BuhlerKeith Swenson Pedro Robledo Sandy Kemsley

Lead Judges: Keith SwensonNathaniel Palmer

WfMC Awards Director: Layna Fischer, Future Strategies Inc

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WfMC Awards for Excellence in BPM and Workflow

Impact

Innovation

Implementation

Recognizing Excellence!

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Assessment Criteria• Innovation

– Innovative use of BPM technology to solve unique problems – Creative and successful implementation of advanced BPM

concepts – Level of integration with other technologies and legacy systems – Degree of complexity in the business process and underlying IT

architecture

• Implementation– Successful BPM and/or workflow implementation methodology – Size, scope and quality of change management process – Scope and scale of the implementation (e.g. size, geography,

inter-company processes)

• Impact– Extent and quantifiable impact of productivity improvements – Significance of cost savings – Level of increased revenues, product enhancements, customer

service or quality improvements – Impact of the system on competitive positioning in the

marketplace – Proven strategic importance to the organization's mission – Degree to which the system enabled a culture change within the

organization and methodology for achieving that change

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Industry Trends

• Analytics and Event-Driven• IoT and BPME• BPM as an Enterprise Platform• Dynamic and Adaptive Case

Management• Integration with BPM + Rules or

Decision Management

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Trends Seen From Entries• Platform Leverage - different processes

have been automated cost effectively under the same platform

• Enterprise-wide - interdisciplinary teams in different departments working closely together on completely new things and in completely new ways of thinking in technology and business models.

• Case Management - ACM and production case management becoming more commonly deployed

• Financial Services still the most active sector in BPM deployment

Sponsored by:

Record SubmissionsNominations (multiple entries from several nominators) were received from:

Appian, AuraPortal, Aurecon, Bizagi Ltd, Bonitasoft, CRYO Technologies, EMC, ISIS Papyrus, Lecom SA, MID, NCB Capital, Newgen, MatsSoft, Nividous Software Solutions, Pectra Technology, Pegasystems, PNMsoft, Schneider Electric Software, TIBCO, Virtusa Corporation, Vision Consulting, WIPRO and more…

Sponsored by:

The Awards Nominee Finalists• Abu Dhabi Department of

Transport • Access Bank• ARaymond Brazil• BNP Paribas • Broker Centre, Ireland• Die Mobiliar• EnerNOC• Freedom Mortgage

Corporation• Fujirebio Diagnostics,

Inc.

• ING Turkey• INTA, Argentina• Ministerio del Interior de

Colombia• National Bank of Kenya• NBTY, Inc.• NCB Capital• Santos City Hall • Seguros Universal• Tatweer Petroleum• Toyota• Unimed Londrina

Sponsored by:

Showtime!

And the Winnersare…

WfMC Global Awards for Excellence in BPMSponsored by:

ARaymond of Brazil nominated by Lecom S/A

JuriShare - Contract Generation SystemSituation• Recent growth required creation of more

structured processes and work practices;• Company already had an ERP, but many

operational problems persisted in work routines involving participation of several departments;

• Increasing need to retain employees’ expertiseplus to make business processes and business rules more explicit and available to end-users.

Implementation & Innovation• Implementation of an agile BPM methodology,

with small pilots which showed benefits that would justify the BPM suite adoption.

• After only 90 days, 15 key processes were developed and put into production;

• Managers now recognizes the importance of processes as a basis for definition of roles, responsibilities and goals establishment.

BenefitsTime Reductions :• 90% reduction in the process Products

Registration from 15 days on average to only 1,5 days;

• Over 15.000 extra hours have been tracked through the overtime authorization process.

Quality Improvements:• Payments Processing saves millions

BRL;• Reduced noncompliance penalties via

simpler and faster tracking of information and documents.

Technology• Simplicity and speed of development;• 100% Web solution, available on all devices (desktop, tablet, mobile).

Lecom BPM is a platform for Business Process Management (BPM), Enterprise Content Management (ECM) and Analytics. It enables the monitoring of all stages of business processes, detecting unproductive tasks and identifying trouble spots (so-called "bottlenecks"), resulting in much faster outlets and rational decisions.

WfMC Global Awards for Excellence in BPMSponsored by:

Die Mobiliar nominated by ISIS Papyrus Software

JuriShare - Contract Generation SystemSituation• Design & deliver personalized

documents for 1.7 million customers.• Document template administration

was suffering from fragmented solution implementations.

• Clerks had to handle manually the document delivery.

Implementation & Innovation• Empowering Business Users to manage

the release process for template maintenance.

• Business administrators flexibly define document processes.

• Enabling interactive and guided communication with clients.

• Achieve quick responses to changing business needs.

Benefits• Reduced number of maintained

templates.• Synchronous data integration from

backend systems using Webservices.

• Daily document production increased 20 times.

• Enhanced focus on customer experience.

Technology• Papyrus WebRepository, Papyrus Customer Communication Management & Adaptive Business Process Solution

Die Mobiliar is the oldest private insurer in Switzerland. The group’s product range extends from property, liability & vehicle to life insurance. Die Mobiliar uses the ISIS Papyrus Platform for customer communication & process-driven business solutions.

WfMC Global Awards for Excellence in BPMSponsored by:

Freedom Mortgage nominated by Nividous Software Solutions

JuriShare - Contract Generation SystemSituation• Difficulty in scaling with legacy

system.• Ever changing regulations.• Lack of monitoring cause

delays in business closure.• Aggressive growth target.

Implementation & Innovation• 25+ process solutions.• BPM CoE for Business-IT

collaboration.• Integration with Vendor partner

systems.• BRMS for consistent and

automated decision making.

Benefits• 256% increase in loan

originations.• Only 50% employee

headcount increase to meet 200%+ business growth.

• 1.1M+ manual tasks eliminated through vendor system integration.

Technology• Savvion BPM, Sonic MQ, Corticon BRMS

Freedom Mortgage Corporation (FMC) is a full-service mortgage banker. When faced the challenge of managing increasing volumes with higher efficiency and agility, FMC launched a complete BPM Program in partnership with Nividous.

WfMC Global Awards for Excellence in BPMSponsored by:

Fujirebio Diagnostics Inc.nominated by Schneider Electric

JuriShare - Contract Generation SystemSituation• Data manually logged per

FDA regulations• All records paper-based • Reports physically routed

for 18 departments with 100% review and handwritten signatures

• Paper records stored

Implementation & Innovation• User community input to

develop system requirements• Workflows based on

approved manual procedures• Electronic records generated

with Review by Exception• Event notifications via email

Benefits• Over 2300 hours now

saved per year• Reduced each report

review and approval from hours to minutes

• Eliminated many paper and manual operations

• Records now stored electronically and are readily available for audit

Technology• Wonderware System Platform with Wonderware Skelta BPM• Wonderware Historian

Fujirebio Diagnostics, Inc. is a premier diagnostics company and the industry leader in biomarker assays. We specialize in the clinical development, manufacturing, and commercialization of in-vitro diagnostic products for the management of human disease states with an emphasis in oncology.

WfMC Global Awards for Excellence in BPMSponsored by:

INTA nominated by PECTRA Technologies Inc.

JuriShare - Contract Generation SystemSituation• Uncoordinated management in

the several operating points.• Bureaucratic and bothersome

processes managed in isolated systems and paper.

• Complex visibility of the status of a procedure.

Implementation & Innovation• Integration and digitalization of

information from multiple applications and manual procedures.

• Processes improvement.• Reports and command boards

were configured.

Benefits• +30 automated processes.• 1200% reduction in

management time.• 58% reduction of

administrative activities.• 200% reduction in report

generation time.• Interaction with the processes

from mobile devices.• Management transparency.Technology

• PECTRA BPM Savia

The National Institute of Agricultural Technology has over 9000 employees and more than 300 extension units, the function of which is the development of research and technological innovation tasks to improve competitiveness and the sustainable rural development of the country.

WfMC Global Awards for Excellence in BPMSponsored by:

Ministry of Interior, Colombia nominated by AuraPortal

JuriShare - Contract Generation System

Situation

• Long, Complicated and Expensive manual Religious Affairs Processes

Implementation & Innovation• Online, highly automated

processes• Coordinated flow systems• Regulatory Compliance

BenefitsReductions in:• Costs 80%• Errors 98%• Processing Time

15 days to 1 minuteCitizens benefit from:• Free service• Improved experienceTechnology

AuraPortal iBPMS used for entire project lifecycle

The complex project to automate procedures was successfully implemented without a single line of programming code.

WfMC Global Awards for Excellence in BPMSponsored by:

National Bank of Kenya nominated by Newgen Software

JuriShare - Contract Generation System

Situation• All the business process were

working in silos• Manual intervention in business

processes• No process visibility• Tedious review and approval

process with Large TAT• No Tracking and Monitoring of

files• Customer had to wait in queues

for long which had led to lack in customer satisfaction

Implementation & Innovation• Centralized system and ease of sharing scanned

documents in workflow• Eligibility Calculation (DBR) for Loan/ Credit Card;

quick data entry at branch• Decision making on the basis of Score Card,

Rating Commission, Insurance Calculators and detailed data entry at central branch

• Template generation & alerts based on business rules

• Folder based hierarchy for easy storage & retrieval of forms and scanned documents for reference

• Innovation Tools such as Eligibility Calculator, Blacklist Check, Fetch Customer Details, MIS

Benefits• Faster Customer On- Boarding• Quick Customer Service Delivery• Reduction of process TATs by 80%• Improved Customer Satisfaction• Improved Operational Efficiency by 90%• Reduction Operational Costs by 50%• Simplified and standardization processing• Fast and easy process roll out to market• Continuous improvement within the

process and service quality management• Process Visibility was increased by 100%• Better process monitoring and tracking• Skill based dynamic work allocation and

Tracking

TechnologyThe solution is built on Business Process Management (BPM) and Enterprise Content Management Platform

OverviewNational Bank of Kenya is a leading commercial bank in Kenya. It is one of the largest bank in the country providing financial services to all the sectors of the economy.

WfMC Global Awards for Excellence in BPMSponsored by:

NBTY, Inc. nominated by Appian

JuriShare - Contract Generation SystemSituation• Shift to digital workforce• Meet consumer demand

for high-quality products• Identify opportunities for

value generation

Implementation & Innovation• App platform to revamp IT • Automation to speed up store

renovations• Smart data management to

ensure accurate lab testing of new products

Benefits• Store Remodel: Reduced

Vitamin World retail outlet remodel from 35 to 13 days

• Lab Sample Tracking: Provides accuracy in testing, while products reach markets faster

TechnologyAppian: Provider of the leading application platform for BPM and Case Management

NBTY, Inc., John Kwamya, Director, Business Process Improvement Logo or other graphic

WfMC Global Awards for Excellence in BPMSponsored by:

Santos City Hall nominated by Lecom S/A

JuriShare - Contract Generation SystemSituation• Urgency to invest in modernization in order

to give credibility to the municipal administration and demonstrate an adequate use of public resources;

• High paper consumption in manual activities;

• Public servants overloaded and unable to meet all demands satisfactorily;

• Impossible to extract and monitor performance indicators for most business processes.

Implementation & Innovation• Creation of a Digital Processes program,

based on application of an Agile BPM methodology, with short cycles of process redesign, prototyping and delivery;

• In one year, 39 business processes were put into production; 53 are under construction;

• Initial focus on improvements to public servants, as more motivated workers deliver better services to citizens.

BenefitsTime Reductions :• 70% to 90% tome reductions with

digital processes.Cost Savings:• Over 500,000.00 BRL per year to paper

economy;• 170,000.00 BRL per year to the rent of

physical spaces for documents archiving.

Quality Improvements:• Increased satisfaction of servants and

as, with digitization, information is now organized effectively and work is simplified.

Technology• Simplicity and speed of development;• 100% Web solution, available on all devices (desktop, tablet, mobile).

Lecom BPM is a platform for Business ProcessManagement (BPM), Enterprise ContentManagement (ECM) and Analytics. It enables themonitoring of all stages of business processes,detecting unproductive tasks and identifyingtrouble spots (so-called "bottlenecks"), resulting inmuch faster outlets and rational decision

WfMC Global Awards for Excellence in BPMSponsored by:

Seguros Universal nominated by Bizagi

JuriShare - Contract Generation SystemSituation• The auto claims were processed through

applications.• Since these were not integrated

the claim information was in different systems.

• Not giving a global review of the process.• Increase of returned auto parts.• No integration between the different

units or companies involved in the process

Implementation & Innovation• Automation of 15 processes related to vehicle

insurance claim.• 360 visibility of the claim.• Notifications to clients and brokers regarding the

status of a claim, at all times. Parts delivery time reduction.

• Reduce the part returns by 30 %.• Integration of Propartes part inventory.• Standardization of the customer service

experience.

Benefits• Increase of capability to handle larger

claim volumes and resolve a corresponding number of complaints without increasing the personnel

• Better management of the costs associated with the claim.

• Faster escalation of legal claims.• Standardization of the customer

service experience.• Reduction in repair time to clients• Increase in Propartes sales revenues

and general awareness of the whole process.Technology

BPM as flow manager,Web applications, Integration of applications, EDM

Seguros Universal (“Universal”) is the leading insurancecompany in the Dominican Republic. Part of GrupoUniversal, the organization offers a wide range ofproducts including coverage for fire, health, life and auto,through to company pension and liability insurance plans.Universal also supports the insurance needs of retailcompanies and banks.

Sponsored by:

WfMC Awards for Excellence in BPM and WorkflowSponsored by:

2015 Winners Recap• ARaymond of Brazil nominated by Lecom S/A• Die Mobiliar nominated by ISIS Papyrus Software• Freedom Mortgage nominated by Nividous Software Solutions• Fujirebio Diagnostics Inc. nominated by Schneider Electric• INTA nominated by PECTRA Technologies Inc.• Ministry of Interior, Colombia nominated by AuraPortal• National Bank of Kenya nominated by Newgen Software• NBTY, Inc. nominated by Appian• Santos City Hall nominated by Lecom S/A• Seguros Universal nominated by Bizagi

Congratulations!

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WfMC Awards for Excellence in BPM and WorkflowSponsored by:

Available on Amazon.com in Print and Kindle FormatsPrint and Digital Editions at http://BPM-BOOKS.com

2015 Winners will be published in the next edition of the Excellence in Practice series. Previous winners received additional recognition through publication in these books

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WfMC Awards for Excellence in BPM and WorkflowSponsored by:

Our congratulations again to the Winners!Keith Swenson, WfMC Chair

Nathaniel Palmer, Executive Director, WfMC

Layna Fischer, Awards Director and Publisher, Future Strategies Inc.

Slides will be posted to http://BPMF.org/.