1. 2012 Global Awards for Excellence in BPM & Workflow WelcomeMedia support by

2. Awards Introduction Presented by,Nathaniel Palmer Industry Analyst Executive Director,Workflow Management Coalition 20th Annual Awards for Excellence in BPM and WorkflowJudges: Nathaniel Palmer, Cor Visser, Ken Mei, Francesco Battista Lead Judge: Keith Swenson, Chair WfMC Awards Director: Layna Fischer Future Strategies Inc2 3. Recognizing Excellencein BPM & Workflow Europe North America Middle East/Africa Impact South and Central America InnovationImplementation3 4. Assessment Criteria Innovation Innovative use of BPM technology to solve unique problems Creative and successful implementation of advanced BPM concepts Level of integration with other technologies and legacy systems Degree of complexity in the business process and underlying IT architecture Implementation Successful BPM and/or workflow implementation methodology Size, scope and quality of change management process Scope and scale of the implementation (e.g. size, geography, inter-company processes) Impact Extent and quantifiable impact of productivity improvements Significance of cost savings Level of increased revenues, product enhancements, customer service or qualityimprovements Impact of the system on competitive positioning in the marketplace Proven strategic importance to the organizations mission Degree to which the system enabled a culture change within the organization andmethodology for achieving that change4 5. Awards Ceremony Keith D Swenson VP of Research & Development,Fujitsu North America Inc. Chairman,Workflow Management Coalition5 6. Europe Special MentionSET Distribuzione S.p.A.,Italy nominated byWebRatio S.r.l, Italy6 7. SET Distribuzione, Italy Situation SET Distribuzione operates in the energy and utilities industry and distributes electricity in the Italianregion of Trentino Alto Adige The Authority has required distribution companies to create a portal enabling users to present andimplement the connection of an energy production plant to the distribution network. Implementation & Innovation The whole connection process was analyzed, optimized and depicted in accordance with BPMN. Theprocess is now executable in a complex web application, developed and deployed in only 3 months. The process is viewable by all users, who - by way of a highlighting system are also able to see atexactly what stage the file they are viewing is at. Company procedures were shaken up, in an extremely positive sense, since the application usesautomatic protocollation (for incoming and outgoing messages). Benefits SET has estimated that management costs have been reduced by approximately 300,000 euros a year. Despite the new legislation, as well as requiring the procedure to be shifted to the web, also made theconnection process more complex, and therefore more drawn out, it has been calculated that theaverage connection time is now 40% quicker than it was before The end client is able to complete the network connection procedure over a shorter space of time, thusgiving him an earlier opportunity to start producing energy for resale, which receives the governmentincentives provided for. The environment reaps gain (which cannot be quantified that easily) from the exponential increase in 7connections of sustainable energy production plants. 8. Europe Silver AwardNew Millennia Group PLC, UK nominated byAuraPortal Corporation, USA8 9. New Millennia Group PLC, UKBert Van den Eynde, Process Engineer, New Millennia9 10. New Millennia Group PLC, UK Situation New Millennia Group PLC operates in the temporary recruitment industry, providing invoice funding, credit insurance, payroll and administration facilities to recruitment agencies operating nationwide. With a workflow cycle of seven days, it is imperative to complete the tasks within the allotted time as there is no margin for errors or delays, because the payments of the temporary workers depend on this. Implementation & Innovation With the BPM implementation NMG integrated 26 processes and 160 sub processes. The impact of this project has been appreciated in each department as employees now have all the information instantly available with the touch of a button and notifications are sent for tasks with a deadline. Benefits 20% Staff reduction across the company, a 70% reduction in consumables and a 65% reduction in support services for external software systems. An overall 70% time reduction in the weekly administration processes has been achieved. NMG have reduced the time waiting for answers from the supply chain, for example; chasing unsigned timesheets and missing data which has reduced from weeks to days or even hours. Apart from the business rules and audit trails, NMG also benefits a lot from the control points used in different parts of most of the processes. This allows NMGs employees to view the phases or results from any request and procedure.10 11. EuropeGold Award Warner Bros. Home Entertainment, UKnominated by Pegasystems , USA11 12. Warner Bros. Home EntertainmentWe at Warner Bros. are honored to be recognized by this coveted award. We are veryproud of our Cloud-based BPM initiative driven by Pega technology, as it marked asignificant change for how we innovate. Weve departed from traditional waterfallmethodology with this project with significant success.In our business, when you have a finished product, you start losing money when itsits in a warehouse unsold. The product is finished when it hits the cinemas, so thebiggest risk in the supply chain is piracy, and anything that can reduce the lead timeto get physical disks into shops is critical.Despite this hugely challenging and complex business, our new system has automatedcomplex processes and given us far more visibility and agility which is essentialwhen you are talking about supporting the supply chain with more than 20 new filmsreleased every year. The business value our project is notable, and were confident itwill pave the way for future innovations also. We thank you for this award.Andi Mutlow, Project Manager, Management Information Systems12 13. Warner Bros. Home Entertainment Situation As the top U.S. studio, Warner Bros. Home Entertainment has the largestcontent library of any studio 6,500 movies, 50,000 TV series, 15,000animations, plus largest distribution infrastructure in global video market. Global supply chain was becoming more challenging to manage, control Increased product volume, complexity and shorter deadlines requiredmore supply chain visibility Implementation & Innovation Cloud-based BPM enabled agility, reduced costs of bringing products tomarket Platform implemented across multiple geographies in a mere nine weeks,integrates seamlessly with ERP system Benefits Warner Bros. can exploit its catalogue by shortening product lead times,simplifying product variables (versions, languages of titles, etc.) Hiked productivity, collaboration and development among business users Process improvement, increased ROI, full visibility into supply chain13 14. Middle East-Africa Gold Award Department of Transport Abu Dhabi, UAEnominated byDOT - Abu Dhabi, UAE14 15. DEP DEPARTMENT OF TRANSPORT ABU DHABI, UAE Situation To work within Abu Dhabis rights of way requires No Objection Certificates (NOC-Work Permit) from the DoT at various stages of project lifecycle To define clear procedures ,eliminate an ad-hoc basis procedures, ensure consistency with NOC types and application requirements as well as to ensure that all affected DoT Divisions are consulted in the process Implementation & Innovation Significant leap forward in the pursuit to extend BPM tools Automates the entire process, from application to approval stage, fast- tracked, with necessary tools for compliance with DOT regulations. The system is flexible which reflects the DoTs business and allow further enhancements as needs evolve. Benefits Significant improvement in terms of processing and issuing final approval. Enables tracking of applications to various degrees by NOC applicants andinternal DoT staff and generates a variety of customized Management reports. Online NOC System accessible to applicants via the web based on Business15 Process Mapping (BPM) technology. 16. DEPADEPARTMENT OF TRANSPORT ABU DHABI, UAE Prior to introduction of eNOC system 98% of NOC approval took 3-10 weeks for processing. Within first 6 months of launch 51% of the approval were granted in an average of 10 working days . The system identifies and distributes NOCs to all affected Divisions/ Sections as well as identifying all tasks required in assessing applications and directing the same to all responsible within the DoT Proven strategic importance to the organizations mission Khamis Al Dahmani Acting Head of Right of Way SectionDOT Vision: To deliver aneffective transport systemthat contributes to theeconomic growth quality oflife and environmentalsustainability of the Emirateof Abu Dhabi 16 17. North America Special Mention Department of Homeland Security, U.S. Immigration andCustoms Enforcement, USAnominated by HandySoft Global Corp, USA17 18. U.S. Immigration and CustomsEnforcement, USA The ICE Task Management Team, left to right:Hyung Lee, Robert Serrano, Hoan Nguyen, Clarice Ashong-Fajana,Jon Henehan.18 19. North America Silver Award Fire Department New York, USAnominated byOracle, USA20 20. Fire Department New York,USAThis slide honors the NYFD firstresponders for the bravery and dedicationduring the recent and devastatingSuperstorm Sandy21 21. Fire Department New York,USA Situation FDNY is the largest US Fire Dept (2nd largest in the world) with over 15,000 personnel serving the 5 boroughs of New York City FDNY strives to improve Public Safety in the most effective manner possible 9/11 and Financial Crisis have led FDNY to find more innovative and efficient ways for the department to quickly respond to the Citys needs. Implementation & Innovation FDNY implemented a complete integrated BPM/SOA/E2.0/BI/Geospatial/Digital Signature/SSO solution automating a subset of its Notice of Violation (NOV) issuance process Initiated new process driven agile development and Re-engineering paradigm. High marks in user satisfaction and short development cycle (3 months) Benefits 7-fold increase of violation issuance resulting in greater public safety. Decreased NOV loss, delays, voids and mail transportation costs. Increased audit ability, compliance, enforceability and escalation of NOVs Reduce paper work based staff utilization time for greater allocation of resources saving lives and reducing property loss.22 22. North America Gold Award Mars Canada Inc., Canada nominated by Bizagi Limited, UK23 23. Mars Canada Inc. CanadaFirst of all on behalf of the project team and all of Mars Canada, I would like to thank theWfMC for this award. It is an honor to receive such high recognition for our work.This solution has taken vision, innovation and a lot of hard work to bring to life by theMars Canada project team and our business partner Bizagi.What started as a strategic business challenge was brought to life and implemented in avery short period of time and provided instant benefits to the business unit. It is a casewhere strategy has been linked to day to day operations of the business using businessprocess management and ultimately put into the hands of the users with an efficientworkflow tool.Ted ONeill Supply Chain Director Yonette Creavalle Data ManagerMichele Dubek Data Analyst Phil Short IT Director24 24. Mars Canada Inc. Canada Situation Globally, Mars Incorporated is one of the worlds leading food manufacturers with over $30 billion in sales and 70,000 associates. Mars Canada operates 3 business units, Chocolate, Food and Petcare. Strategically the ability to rapidly bring product innovation to market will enable us to win with the retailers and our consumers New product set-up and execution is highly complex requiring a high degree of accuracy, crossing departmental boundaries and is often the bottleneck of the innovation pipeline. THE GOAL: Make a step change reduction in the time to bring innovation to life, with a specific focus on data set-up timelines. Implementation & Innovation Efficient workflow design using principles of lean to eliminate non-value added activities across multiple business functions , technology platforms and three operating divisions Once designed, BPM automation was used to rapidly connect complex tasks in a systematic and efficient way Business users are now empowered to execute process changes with minimal IT involvement Benefits The project has delivered dramatic reduction in project execution timelines. o Project Approval to Execution Readiness has reduced from 70 days to less than 10 days. The number of Workflows has been simplified from greater than 50 workflows to less than 10 Process performance monitoring through BPM Automation is driving ongoing continuous improvement25 25. Pacific Rim No Awards This Year26 26. South & Central AmericaGold Award Colpensiones, Colombianominated by Bizagi, Colombia27 27. Colpensiones, ColombiaThank you for the Award!At Colpensiones we had the opportunity to start a new organization with the task of administering the 60 yearsold Public Pension System of Colombia, that serves 6.5 million persons, with more than 1 million pensioners.To tackle the challenge we designed a company in its entirety from a process perspective, modeling andautomating all the process, core and non core, with a BPM solution. Today, nine months latter, from theinitiation of the implementation, we have national coverage, 49 cities, more than one thousand employees,that during the first month of operation gave answers to more than 118 thousand requirements with immediateresponse. The BPM technology has allowed all of our employees to operate as if we had been in business forthe last 60 years, and our clientele find response from us without disruption of services.TEAMDr. Pedro N. Ospina, CEOGloria Duran, Project ManagerAngela Tobar, Process Engineer DirectorRicardo Prieto, VOT28 28. Colpensiones, Colombia Situation Create a new entity to administer a sixty year old public pension system Transform from a paper based structure to a truly process-oriented paperless organization From a no answer and long delay response to a high performance, transparent and customer centric service Implementation & Innovation Creative and successful implementation of advanced BPM concepts. All core processes running on a flexible BPM layer. Implementation in record time: 9 months 118 core processes automated System serves: 6.5 million costumers, performs more than1 million monthly payments, 60 offices located in 49 cities and 1220 employees. Benefits Substantial reduction in operational cost: 3,000+ down to 1,200 employees Substantial reduction of service times Proven strategic importance to the organizations mission The implementation of the BPM solution in Colpensiones has generated speed, agility and quality ofservice. Something never seen before in the countrys public pension system.29 29. 2012 Winners RecapEurope North America Gold Gold Warner Bros. Home Entertainment, UK Mars Canada Inc., Canada nominated by Bizagi nominated by Pegasystems, USALimited, UK Silver Silver New Millennia Group PLC, UK nominated by Fire Department New York, USA nominated by AuraPortal, SpainOracle, USA Special Mention Special Mention U.S. Immigration and Customs Enforcement SET Distribuzione, Italy, nominated by WebRationominated by HandySoft Global Corp S.r.l Italy South and Central America GoldMiddle-East Africa Colpensiones nominated by Bizagi, Colombia Gold Abu Dhabi Department of Transport nominated by Abu Dhabi DOT, United Arab Emirates30 30. Thank you! Our congratulations again to the Award Winners. Keith Swenson, WfMC Chair, Lead Judge Nathaniel Palmer, Industry Analyst, Executive Director, WfMC Layna Fischer, Awards Director and Publisher Future Strategies Inc. The recording and slides have been posted to www.BPMF.org Media support by31