Welcome to UVU! Shawna Taylor Assistant Director, IT Help Desk.
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Transcript of Welcome to UVU! Shawna Taylor Assistant Director, IT Help Desk.
Welcome to UVU!
Shawna TaylorAssistant Director, IT Help Desk
1. Procedures1. Procedures1. Getting Help1. Getting Help
Agenda
2. Network & EMail2. Network & EMail
5. Security5. Security
6. Outages & Emergencies6. Outages & Emergencies
3. UVLink Portal3. UVLink Portal
4. Professional Web Pages4. Professional Web Pages
7. Software7. Software
Getting Help
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IT Help Desk – 863-8888
Walk-in BA007
M-F 7 am - 6 pm
Email [email protected]
Help Desk Web page http://www.uvu.edu/helpdesk
Self Service Portal: Urgent problems will be listed, Updates, FAQ, and general Computer help
Live Help chat button
Getting HelpUVLink Portal
Help Tab
Get Help Link to Search
Knowledgebase or Request Help
Software Downloads Software available
to faculty/staff/students
Getting Help
Office of Information Technology
http://www.uvu.edu/oit/
Helpful information for:
Students
Faculty
Staff
IT Professionals
Getting HelpDepartment Help
Most schools have desktop technicians in their buildings.
In most cases, computer problems are reported to the Help Desk and the problem is logged.
Many problems can be helped over the phone by a Help Desk technician.
Most service orders get a response within 24-hours.
If you need equipment or have questions about your new hire status, work with your department Administrative Assistant.
Network/EMail AccessNetwork Access
Access is granted when a department sends in the ePAF (New Hire paperwork) and it is fully approved
Check with your Administrative Assistant for the status of your paperwork
Username UV ID and Password Standard for network, UVLink, Email, Banner, Blackboard/Vista, Canvas
Password Changes Can only be done in UVLink and will change for all systems
Access to S: and U: drives Off campus access through UVLink, Employee Tab, Services & Resources After migration, access must be through VPN Call x8888 for assistance
Wired Access When in an office, it is preferred
that you use the wired network.
Each classroom has one active network port available at the teacher’s station. You provide the network cable.
Wireless Access SSID’s: UVU-Open, UVU-Secure.
UVU-Secure is recommended.
Report if wireless access doesn’t work in a classroom.
Windows Updates, Virus Protection, & Clean Access Agent must be installed.
Network Connectivity
Wireless
Come to Help Desk in BA007 for help with Getting connected to Wireless network
Installing Clean Access agent
Installing Antivirus software
Getting mobile devices (phones, iPads, etc.) connected to the network
Wireless workshop Help available to staff and students
BA005
Aug. 26, Aug. 29 – Sept. 2
8 am to 6 pm
University Email Systems
There are 3 separate Email systems on Campus: Outlook/Exchange – official Email for faculty and staff. Email account
name should be changed. https://ais-web1.uvu.edu/myemail/activate.php
UVLink mail – official Email for students; also available to faculty and staff but can forward to Outlook. [email protected]. Account name cannot be changed.
Blackboard/Vista or Canvas – available to faculty and students inside the course management system; convenient for keeping messages separated by course.
EMail Outlook/Exchange
Exchange Email using an Outlook client provides employees with calendaring and other advanced features. Not available to students.
Click the Email link from the UVU home page to use the Outlook Web Access client (owa.uvu.edu).
Download the Microsoft Office 2010 suite from UVLink to use the Outlook client at home.
Call the Help Desk at x8888 or have your area technician install on your campus computer.
Rules and Forwarding You can create a rule to forward your Exchange Email account, but it
won’t actually work. Auto-forward rules will work to internal addresses only.
Can set up POP or IMAP on another Email client (such as Outlook or Thunderbird client on gmail, yahoo, etc.).
Outlook/Exchange
Mailbox Quota All folders count against quota. Save important messages and large
files to your hard drive or network drive.
Can request an archive account. Call Help Desk at x8888.
Files over 25MB cannot be transferred through Email. Use Dropbox or Big File Transfer. More information available at http://www.uvu.edu/email/outlook/restrictions.html
It is against Campus Policy to send any Email to all or very large groups of users on campus. Use UVAnnounce in UVLINK or the President can send to all employees.
If you receive SPAM, forward it as an attachment to [email protected].
EMailConfiguring your Email Account
New employees must configure their Email address before using – otherwise the address will be [email protected] and some messages will not be delivered.
Configure your account at http://www.uvu.edu/email Select Guidelines for Use, Introduction for New Users. Click the Address
Utility link.
EMailLINK Mail
Login to UVLINK. Email address is [email protected].
Cannot change the default address.
Provided to all staff and students.
Official college automated email account for students.
Emails can be forwarded to Outlook or another email account.
135 day deletions.
EMailEMail Firewall
MailMarshal is UVU’s spam/virus firewall for Exchange and UVLink Mail.
Access at this URL: http://mailmarshal.uvu.edu/SpamConsole.
You will also receive an email with a link to login.
Indicates you received a message that may be SPAM.
Check messages and either unblock or delete. Messages from students may be in your filter.
UVLINK
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UV Announce Campus Announcements &
Calendar
Submit announcements
Announcements are emailed weekly in a different format
Other Announcements UVUneedtoknow emails –
extremely high priority, timely messages
Campus alerts – emergency messages
Other UVLink Tools Groups
Calendar
UVLINKFaculty Tab
Downloadable Class Rosters
Photo Class Roster
Class Schedules
Final Grades
Access to Courses in Blackboard
Employee Tab
Access to pay stubs
Professional Web Page
Create your own web page profile: http://www.uvu.edu/profpages
File Sharing The use of programs such as KAZAA, Skype, Morpheus, Gnutella,
LimeWire, Bear Share, Emule, and iMesh that are used to download music, movies, and games are not appropriate use of the UVU and UEN network.
These programs pose a significant security RISK TO YOU since you are allowing anyone to access your hard drive and computer resources to use it for possible illegal purposes.
File sharing also creates large amounts of network traffic causing the college and statewide networks to slow down.
Additionally, almost all files that are downloaded are copyrighted materials that are illegal to share and download. You can be prosecuted for doing such.
Computer Security
Computer SecurityVideo Conferencing
Peer-to-Peer products such as Skype are not allowed. Alternatives include:
Google Talk
Tandberg Movi
Windows Live Messenger
Wimba
Anti-Virus Software
McAfee/EPO UVU has a site license for McAfee.
Every computer on campus should have a McAfee Virus shield in the system tray.
EPO is the McAfee agent that goes out and gets updates to your McAfee.
It is the user’s responsibility to make sure an Anti-Virus program is installed and working properly.
McAfee includes an anti-spyware program.
Home Computers You may install McAfee virus protection on your home computer if you do
not have any Virus protection software.
Download McAfee from the Software Downloads channel in UVLink.
Computer Security
Spam Email
Email may ask for username and password or contain a virus. Do not click a link or provide this information. Be cautious!
You can go to www.mcafee.com and search on the word HOAX. Or if an Email has a subject, you can search on the subject to find out if it is a hoax.
Backup your Data
Save your data in at least 2 places, especially your grades.
You can use the network and your hard drive or an external device such as a Jump drive, or CD.
Computer Security
Outages & Emergencies
If systems are down or having problems, go to: http://outages.uvu.edu
To assist with communications in the case of an emergency, UVU has implemented an emergency text messaging system. This is an opt-in system. Please sign up.
The system can give you notifications by text messaging on your cell phone.
This system allows you to receive campus high priority announcements such as Emergency Notifications, High Priority Announcements, Student Activities, etc. by text messaging.
Opt-In System
Opt-In System
To sign up for the system, follow these instructions:
1. Login to UVLINK 2. Select the Home Tab 3. In the Online Services Menu channel - middle of the page, select
Personal Information Menu 4. Select Opt-in to Text Messaging 5. Enter your cell phone information 6. Select the Opt-in level 7. Read the terms of participation. Click the I Accept button 8. Test the system by clicking the Test Your Text Messaging button
To unsubscribe: Click the Delete button at the bottom of the page
Software Licensing
Installing Software: Software installed on your
computer must have a valid license.
To see licensed Software, click the Software link under Campus IT Services on the Help Desk page.
Purchasing Software: Software is purchased
through your department. Contact your Admin Assistant.
Free software downloads – UVLINK Help tab:
Microsoft Office 2010 Micrograde McAfee Anti-Virus software Corel Software
Computer Software
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Again Welcome to
UVU!Information Technology Help Desk
863-8888