Welcome to PestSure 2015 Safety and Loss Prevention Meeting

Top 10 Crises of 2014

Facebook Manipulating

members emotions

Malaysia Airlines

Disappearance of flight MH370

General Motors

Ignition switch recall

UberPrice gouging and

Sexism allegations

NFLConcussions

Harassment / bullying

SonyCyber attack

FIFAPrice bidding

KFC / McDonald’s

ChinaRotten meat

http://www.holmesreport.com

Bill CosbySexual allegations

ARE WE READY?

MasseyServices

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Cook’s Pest Control

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Arrow Exterminators

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Wayne’s Environmental

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Your Company

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What is A Crisis?

Crisis:

Any situation that is threatening or could threaten to harm people or property, seriously interrupt business, damage reputation and/or negatively impact share value.

Crisis Management

DisasterPlan

Emergency Action

Emergency Preparedness

Crisis Management

What is Emergency Preparedness?

• Emergency Preparedness is dealing with and avoiding both natural and manmade disasters

Response

Prevention-Mitigation Preparedness

Recovery

EmergencyPreparednessEmergency

Preparedness

Why Emergency Preparedness?

• Safeguard employees, visitors, and public• Protect physical assets (buildings and equipment)• Minimize damage and business impact• Avoid environmental contamination• Protect reputation and image• Ensure regulatory compliance • Good corporate governance

Emergency Preparedness

• Immediate response is essential Speed in responding can mean the difference between life

and death or between minimal damage or major damage. First Hour Response is key Preparation is a proper Emergency Action Plan

Emergencies will occur --

Developing an EAP

Emergency Action Plan

Emergency Action Plan (EAP):

Its purpose is to facilitate and organize employer and employee actions during workplace emergencies.

Elements of an EAP

• Procedures for reporting emergencies

• Evacuation procedures and emergency escape route assignments

• Procedures to account for employees

Elements of an EAP

• Procedures for employees who remain after the alarm to perform critical duties

• Rescue and medical duties for those employees who are to perform them

• Who can be contacted for information or clarification about any aspect of the plan

Questions to Ask

What are the worst things that can happen to my

organization?

What can we prevent?

What are we willing to do to

prevent the event/incident?

Can we afford the risk?

How will we deal with it?

What is the reporting and

communication process during

the crisis?

Emergency Action Plan

Anticipate the worst, and plan for it!

What Could Affect Our Business?

• Natural disasters• Theft or vandalism• Fire• Power failure• IT system failure• Restricted access to premises• Workplace violence

What are the worst things that can happen to my

organization?

What Could Affect Our Business?

• Bomb threat• Loss of illness of key staff• Outbreak of disease or infection• Terrorist attack• Crises affecting suppliers• Crises affecting customers• Crises affecting your business’ reputation

Establish Responsibilities

• Who will assess and determine if emergency exists requiring activation of plan?

• Who will supervise or oversee emergency procedures?

• Who will notify & coordinate outside emergency services?

• Who will be your spokesperson?

• What do you want our employees to do?

Evacuation Procedures

• When to evacuate• When to shelter-in-place• Consider everyone

Visitors EE’s with disabilities

• Create evacuation maps

Evacuation Map

Accounting for Individuals

• Designate assembly areas• Have a process to account for

Employees Non-employees (suppliers, customers)

• Procedures for further evacuation in case incident escalates

Training

• Threats, hazards and protective actions

• Notification, warning and communication procedures

• Evacuation, shelter and accountability procedures

• Specific roles and responsibilities

When to Train

• Upon development of initial plan• Hire new employees• Annually

• Procedures for employees who remain after the alarm to perform critical duties

• Rescue and medical duties for those employees who are to perform them

Planning Tools

EAP Planning Checklist

EAP Planning Checklist

SEVERE WINTER STORMS

SEVERE WINTER STORMS

DETECTION Winter storm watch or warning

National Weather Service/Emergency Alert System

News Media Severe weather conditions

INVESTIGATE What is the storm’s direction and how quickly

is it moving? If storm is occurring, have weather conditions

caused damage to the building? Are authorities asking people to seek shelter?

NOTIFY Manager makes initial announcement to office

staff and field personnel and conveys What is known Steps being taken What staff should do

STAFF RESPONSE Manger implements shelter in place Building staff listens to local news media

for up-to-date information Clears walkways and building

entrances. Contact specialized vendor to

remove snow from driveways and parking areas

Removes snow from emergency exit doors to prevent blockage

Keeps areas around fire hydrants, sprinkler valves, and fire department connections clear

Monitors temperature and water pipes in unoccupied areas

STAFF RESPONSE Manger implements partial or full

evacuation Designated staff responds to phone

calls or phones are forwarded to call center

NO

YESDo conditions call for a partial or full evacuation?

INVESTIGATE (after storm) Assess damage

External; exposed wires, fallen trees, etc.

Internal; all building systems and equipment

RESTORE Take pictures of damage Contact specialized vendors and repair

damage Remove snow, ice, or debris Restore and reset building systems

Clean, service and recertify Activate continuity plan if office is

inaccessible

NOTIFY When building is safe, notify

Employees Insurance carrier

TORNADO AND HURRICANE

TORNADO AND HURRICANE

DETECTION Tornado watch or warning

National Weather Service/Emergency Alert System

News media Funnel or wall cloud spotted Train-like sound Severe weather conditions

INVESTIGATE What's the storm’s direction;

how quickly is it moving? Are authorities asking people

to seek shelter?

INVESTIGATE (after tornado) Check for casualties Assess any damage

External-exposed wires, broken glass, gas leak, hazardous materials, etc.

Internal-all building systems and equipment

NOTIFY Employees it is safe to resume

work

TORNADO WARNING Manager implements shelter in

place If tornado strikes, take cover

under sturdy furniture if possible and/or take protective position (knees and forehead on floor with hands covering head)

DETECTION Hurricane watch or

warning National Weather

Service/Emergency Alert System

News media

INVESTIGATE Is evacuation and

building shutdown warranted

NOTIFY Manager makes initial

announcement to office staff and field personnel and conveys

What is known Steps being taken What staff should do

TORNADO WATCH Listen to local news media

for up-to-date information Monitor storm conditions

Tornado Watch

If any damage to building, is partial or full

evacuation warranted?

NO

NOTIFY Call 911 and provide:

Building name and address Location and details of known hazards

or injuries Your name and phone number

Manager makes announcement to staff and conveys

What is known Steps being taken What employees should do

STAFF RESPONSE Manager implements partial or full evacuation Manager meets responding emergency

personnel and provides Incident information Building diagrams (if available) Master keys Other items as requested

Manager shuts down or restores utilities and building systems as directed

Manager sections off dangerous areas and prohibits unauthorized access

Designated staff responds to phone calls if safe to do so; otherwise, staff should forward calls to call center and evacuate

RESTORE Take pictures of damage Contact specialized vendors and repair damage Restore and reset building systems

Clean, service, repair, and recertify Activate continuity plan if office is inaccessible Prepare incident report Provide counseling services if warranted

NOTIFY When building is safe, notify

Employees Insurance carrier

RESPOND Follow instructions

of public officials and emergency personnel

Shut down utilities and close building as directed

TO

RN

AD

O

WA

RN

ING

TORNADO HURRICANE

YES

EVACUATION

EVACUATION

DETECTION Fire Explosion Hazardous material spill Internal airborne hazard Gas leak Bomb threat or suspicious package Forecasted natural disaster (hurricane, flooding,

etc.)

INVESTIGATE Cause and location of threat Size of affected area Is it contained or spreading? Is it safer outdoors or inside?

If safer inside, Shelter in Place Should partial or full evacuation be

implemented?

NOTIFY Call 911 with pertinent information

Provide building name and street address Describe location and type of incident Report injuries, if known Give your name and phone number

Manager makes initial announcement to staff and conveys

What is known Steps being taken What employees should do

Notify adjacent properties (if appropriate)

STAFF RESPONSE Manger implements partial or full

evacuation. Manager meets responding emergency

personnel and provides Incident information Building diagrams (if available) Master keys Other items as requested

Building staff reports injuries; provides first aid if trained

Determines which hospital or hospitals are being used

Designated staff responds to phone calls if safe to do so; otherwise, staff should evacuate.

RESTORE Take pictures of damage or

contaminated areas Contact specialized vendors and repair

damage (structural, electrical, water, HVAC, glass, etc)

Clean up, decontaminate, or disinfect as necessary

Restore and reset building systems Clean, service and repair Recertify critical equipment

Activate continuity plan if office is inaccessible

Prepare incident report. Provide counseling services if needed

NOTIFY When building is safe, notify

Employees Insurance carrier

SHELTER IN PLACE

SHELTER IN PLACE

INVESTIGATE Type and location of threat Source of information (employee, emergency

personnel, media, e-mail, etc.) Response warranted

Remain at workplace Move to interior refuge area

NOTIFY Call 911 with pertinent information

Provide building name and street address

Describe nature and location of incident Report injuries Give your name and phone number

Manager makes initial announcement to office staff and field personnel and conveys

Describes what has occurred, location of problem, and steps taken

Instructs occupants to stay at their desks or relocate to predetermined shelter-in-place areas

Updates employees often Notify adjacent properties (if appropriate)

STAFF RESPONSE Manager meets arriving emergency personnel, if any, and

provides Incident information Building diagrams (if available) Master keys Other items as requested

Manager shuts down or adjusts HVAC as appropriate Building staff implement lockdown

Close windows and exterior doors Close interior doors if necessary Monitor entrances and exits Post signage on entrances (“Sheltering in Place: No

Entry”) Direct those outside to seek shelter if safe to do so Prevent reentry to those who could bring

contaminants inside Manager provides frequent announcements to employees Designated staff responds to phone calls Building staff reports injuries; provides first aid if trained Building staff and security confine radio use to essential

communication, keep airwaves free for critical information Building staff conduct building evacuation when conditions

are safer outside than inside

NOTIFY Consult with emergency personnel

as warranted When safe to end shelter in place,

notify Employees

RESTORE Take pictures of damage Contact specialized vendors and

repair damage electrical, water, HVAC, glass etc.)

Clean up, decontaminate, or disinfect as necessary

Restore, reset and recertify building systems as required

Prepare incident report Provide counseling services if

needed

Summary

Predictable and quantifiable events

Unexpected and unwelcome events

Plan for

Minimize the impact

Resume normal operations

Ultimate goal