LOSS PREVENTION

AND SECURITY

Loss Prevention and Security have really become a partnership. In the past, loss prevention was more a security guard agency that helped control inventory shrinkage and prevent retail theft by providing an obvious and conspicuous presence. Both security and loss prevention offer benefits to the retailer which may be experiencing a large amount of inventory shrinkage.

What is Securities? Is narrowly defines as a traditional methods ( security officers, fences, and alarms. ) used to increased the likelihood of crime- controlled, tranquil , uninterrupted environment for an individual or organization in pursuit of objectives.

  Literally to protect the guests and staff of the hotel, including all of their property. Secondarily the security departments role in a hotel is to secure the actual premises, and the property of the Hotel itself.

Hotel security departments usually use preventative tasks such as patrolling, monitoring CCTV, and investigating

SECURITY DEPARTMENT

Assurance - assurance is the level of guarantee that a security system will behave as expectedCountermeasure - a countermeasure is a way to stop a threat from triggering a risk eventDefense in depth - never rely on one single security measure alone

SECURITY CONCEPT

Exploit - a vulnerability that has been triggered by a threat - a risk of 1.0 (100%)Risk - a risk is a possible event which could cause a lossThreat - a threat is a method of triggering a risk event that is dangerousVulnerability - a weakness in a target that can potentially be exploited by a threat security

What is Loss Prevention?- Is broadly defined as almost any method used by an individual to increase the likelihood of preventing and controlling loss ( people, money, productivityand material.) resulting from a host of adverse occurrences ( crime, fire, accident, natural disaster, management.)

Loss Prevention is the concept of establishing policies, procedures and business practice to prevent the loss of inventory or monies in a retail environment. Developing a program around this concept will help you to reduce the opportunities that these losses can occur and more specifically, work to prevent the loss rather than solely be reactive to them after they occur.

GUEST ROOM SAFETY•Keep the door to your room locked at all

times. If you are inside the room, turn the deadbolt and fasten the security chain.•When you leave your hotel room, pull the door completely closed behind you. Make sure the latch has engaged. Take a moment before you leave to try the door and make sure it is closed and locked.

•Do not open your door to strangers. Use the security viewport to see who is outside your door. Do not trust someone claiming to be a hotel employee if you are not expecting one. If you are unsure, call the front desk to check. Leave the security chain engaged while opening the door for further protection.

•Check all windows and doors in your room every time you enter it and leave it to make sure they are closed and locked.•When entering or leaving the hotel after dark, use the main entrance.•If you travel often, consider buying a portable alarm system to hang on the doorknob for added protection. These movement-sensitive devices can awaken you if a door lock should happen to fail

•Use the safe provided in the room to store keys, wallets, extra cash and credit cards, jewelry, and other small valuable items you are leaving in the room. If no safe is supplied, check with the front desk. They may have locked storage available for your use.•Don't leave cash, travelers checks and expensive electronics and jewelry lying around the room.

Safety in the public areas Hotels and resorts have many

spaces in which they need to provide safe venues to their guests.  Dangers exist in restaurants, pools, elevators, stairwells, parking lots, gardens, footpaths, and ocean/beach access.  Given the large areas hotels and resorts need to provide public safety, hotels and resorts often hire excellent employees to complete assigned tasks as they add free security to the premises.

First Line of DefenseThe front desk is the first opportunity for hotels and resorts to ensure the security of their patrons.  Clerks can ensure hotel security by greeting patrons within ten seconds of entry, deterring criminals and encouraging customers at the same time.  Clerks are also responsible for ensuring driver’s licenses and credit cards match, ensuring the identity of customers while safeguarding information.

Safeguarding Healthy FoodsHotel restaurants and resorts must ensure food is prepared in an optimal environment, stored in optimal temperatures, and served in optimal cleanliness. 

 

Elevator SafetyElevators offer convenience to hotel and resort customers, but elevators need to be inspected annually.  Maintenance schedules also need to be enforced.

StairwellsStairwells should be maintained and monitored for safety as well.  Suitably maintained stairwells serve double duty as fire exits and alternate foot routes, and maintenance and drills should be performed on the exits periodically.  Lighting can act as a crime deterrent in the stairwells.

Parking LotsPublic safety in hotel and resort parking lots should be enforced through effective lighting and security measures.  Lighting, cameras, security guards can deter criminals and offer customers a measure of security.

Gardens / FootpathsAnother area in which protection can be offered to customers in public safety is in ensuring footpaths and gardens remain safe for customers.  Traditional security measures like cameras, lighting, and guards also apply here, but further measures can be taken to ensure tripping hazards are removed, gardens are maintained, and footpaths are smooth and hazard-free.

Pool SafetyHotel pools require excellent maintenance, security, and signs to ensure public safety.  Often not lifeguarded, hotel and resort pools must post the lifeguard rules and pool safety rules to assist patrons in caring for their own safety.  Careful records and maintenance need to be completed to ensure the correct chemical levels are maintained.

ACCIDENT INVESTIGATION:

A detailed description of the events leading to the accident or disease• The identified cause or causes of the accident or disease, and the nature andseverity of the injury or incapacity• The immediate action taken to prevent a recurrence• Any breaches of statutory requirements or company regulations, and anassessment of whether action will need to be taken to ensure enforcement in future

• Witness statements, and if possible a statement from the injured or sick person• Photographs of the damage and if possible of the injury. (Photographs needto be endorsed with the date and time, and the investigating employeeshould sign the back certifying that the photograph is a true record.) • Conclusions and recommendations for further action by senior management