WELCOME TO

IST 420Systems and Enterprise Integration

Dr. Chao-Hsien Chu301K IST Building

Tel/Fax: 865-4446 / 865-6426e-mail: chu@ist.psu.edu

WWW: net1.ist.psu.edu/chu/

IST 420IST 420Systems and Enterprise IntegrationSystems and Enterprise Integration

Chao-Hsien Chu, Ph.D.School of Information Sciences and Technology

The Pennsylvania State University

LearningbyDoing

Theo

ry

Practi

ce

Processes

IT Resources

InformationSystems

Elements of OrganizationElements of Organization

Regulators

Investors

Partners

CustomersSuppliers

INPUTS OUTPUTS

Information Systems in OrganizationsInformation Systems in Organizations

IT Resources

InformationSystems

Extending Enterprise SystemsExtending Enterprise Systems

Extended Supply Chain

Customer Systems &

E-commerce

Decision Support &Analytic Processing

GlobalSystems

• Change management• Staff inadequacy• Training• Resource allocation

Obstacles to IntegrationObstacles to Integration

PROCESSPROCESS TECHNOLOGYTECHNOLOGY

• Work flow management• Reengineering• Transition• Efficiency

• Software development• Systems integration• Data & reporting• Standard

PEOPLEPEOPLE

Technology Trends in 2000Technology Trends in 2000

EnterpriseApplicationIntegration

BusinessIntelligence

Enabling Application Technologies

CustomerRelationshipManagement

Supply ChainManagement Security

Wireless /Mobile

Commerce

~ Cherry Tree ~

Opportunities for Systems IntegrationOpportunities for Systems Integration

• Merges and Acquisition

• Supply Chain Management (SCM)

• Customer Relationship Management (CRM)

• Enterprise Resources Planning (ERP)

• Business Process Reengineering (BPR)

• Straight-through Processing

• E-Commerce ~ IBM ~

Enterprise Integration TransactionsEnterprise Integration Transactions

• EAI 8 %• CRM 5%• SCM 4%• Business Intelligence 5%• Wireless 21%• Security 6%• Financial Services 24%• Healthcare 12%• Telecom 4%• Other 11%

Enabling Tech. % of Transactions

~ Cherry Tree ~

IT of the FutureIT of the Future

Telecommunication & Network Management Client-Server Systems Development Electronic Commerce / Internet / Intranet Information Systems / Networks Security Hybrid Intelligent Systems Enterprise Systems Integration Web-based Training Wireless Communication Applied Virtual Reality Entertainment Industry

Knowledge & Skills for ISTKnowledge & Skills for IST

Programming Skills Information Systems Technology Understanding of Functional Domain Problem Solving Skills Teamwork Experience Communication Skills Interpersonal Skills Project Management Global Perspectives

Topics Cover in IST 420Topics Cover in IST 420

Systems Analysis & Development Overview of IT Integration Systems Integration Life Cycle Planning for IT Integration Process/Enterprise Modeling (Work Flow and BPR) XML Fundamentals XML for Data Integration Implementation Issues (Testing, Maintenance, …) Change Management Project Management

Hard Skills for Systems IntegrationHard Skills for Systems Integration

• Information Systems Planning

• Information Requirements Analysis

• Information Systems Design

• Information Systems Implementation

• Work Flow Modeling / Management

• Business Process Reengineering

• Systems Integration

• XML / Java / COBRA, ….

Soft Skills in ISTSoft Skills in IST

• Problem Solving Skills• Customer Relationship Management• Oral and Written Communication• Teamwork• Leadership Abilities• Interpersonal Skills• Project Management• Change Management• Global Perspective

Changing RolesChanging Roles

• Software Engineer• Support Specialist• Business/IT Analyst• Data Miner• Webmaster• Project Manager• Systems Programmer• Systems Integrator• Application Analyst

Top Skills AreasTop Skills Areas

41 Internet development

35 E-commerce

37 Data mining

24 Application development

27 Networking

0 10 20 30 40 50

Percent of managers hiring in this areaComputer World, 2001

0 20 40 60 80

Hot TechnologiesHot Technologies

51 Storage-area networks

51 Next-generation directories

36 Sales force automation

40 Extensible Markup Language

62 Windows 2000

45 Wireless networks

56 Gigabit Ethernet

44 Voice-over-IP

36 Linux

Percent of managers hiring in this areaComputer World, 2001

Teaching Philosophy and Principles

Bridging the gaps between theory and practice

Theory and PracticeTheory and Practice

Problem Solving Skills Interpersonal Skills Team Work Managerial Issues

TheoryPractice

Hand-

on E

xper

ienceLearning By Doing

Programming Skills Information Technology Technical Issues Emerging Information

Technologies

Teaching Philosophy and Principles

Bridging the gaps between theory and practice

Learning by doing (hands-on experience)

Learning By DoingLearning By Doing

I Hear and I Forget !

I see and I Remember !

I Do and I Understand !

Confucius (Kung Chiu)5th - 6th Century, B. C.Chinese Philosopher

Teaching Philosophy and Principles

Bridging the gaps between theory and practice

Learning by doing (hand-on experience)

Learning capability is more important than knowledge

Albert EinsteinAlbert Einstein

Imagination

is more important than

Knowledge

? ? ?? ? ?

Learning Capability

is more important than

Knowledge

Teaching Philosophy and Principles

Bridging the gaps between theory and practice

Learning by doing (hand-on experience)

Learning capability is more important than knowledge

Covering both technical and managerial aspects

Teamwork - The Key to WinningTeamwork - The Key to Winning

We Are All in the Same BoatWe Are All in the Same Boat

Leadership Skills Leadership Skills

Involved Committed

Teaching Philosophy and Principles

Bridging the gaps between theory and practice

Learning by doing (hand-on experience)

Learning capability is more important than knowledge

Covering both technical and managerial aspects

Enforcing computer applications

Focusing on emerging information technologies

Emerging Information TechnologyEmerging Information Technology

Object-Oriented Programming Information Engineering and CASE Client-Server Systems Development End-User Computing Networking and Telecommunications Multimedia Usage and Development Decision Support Systems / Expert Systems Intelligent Systems Information Systems/Software Quality Information Systems/Networks Security Enterprise Application Integration

Thank You?

Any Question?