WELCOME SKILLS DIPLOMA IN CUSTOMER SERVICE LEVEL...
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DIPLOMA IN SERVICE CUSTOMER WELCOME SKILLS Interested ? Contact us at [email protected] Modules NVQ Diploma in Customer Service Duration 8 Weeks classroom sessions followed by 8 weeks Hotel Internship Level This course is set at Level 2 English Language Cultural Orientation INTRODUCTION The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type. LEVEL 2 ( Level 2 )
Transcript of WELCOME SKILLS DIPLOMA IN CUSTOMER SERVICE LEVEL...
DIPLOMA IN
SERVICE
CUSTOMER
WELCOME SKILLS
Interested ?
Contact us at
Modules
NVQ Diploma in Customer Service
Duration
8 Weeks classroom sessions followed
by 8 weeks Hotel Internship
Level
This course is set at Level 2
English Language
Cultural Orientation
INTRODUCTION
The role of a customer service practitioner is todeliver high quality products and services to thecustomers of their organisation.
Your core responsibility will be to provide a high quality service to customers which will bedelivered from the workplace, digitally, or throughgoing out into the customer’s own locality.
These may be one-off or routine contacts andinclude dealing with orders, payments, offeringadvice, guidance and support, meet-and-greet,sales, fixing problems, after care, service recoveryor gaining insight through measuring customer satisfaction. You may be the first point of contactand work in any sector or organisation type.
LEVEL 2
( Level 2 )
To enquire about this course email us at
Welcome Skills PVT Ltd
The Alliance Building, 63ka Pragati Sarani, Baridhara, Dhaka 1212
Find out more information at
WWW.WELCOMESKILLSBD.COM
CUSTOMER SERVICE
WELCOME SKILLS DIPLOMA IN
ASSESSMENT CRITERIA
Assessment criteria will be carried through
Observation
Product Evidence
Questioning
Discussion
Witness Testimony
Role play / Simulation
Learner Statement
Others
Theory Testing for every Module
Small Examination to Test Knowledge
Assessment Knowledge Module (AKM) /
Under Pinning Knowledge (UPK)
CAREER OPPORTUNITIES
Industries
Hospitality
Retail
Education
Airline
Tourism
Call Centres
Events & Conference operations
