PRODUCT SHEET LEVEL 4 NVQ DIPLOMA IN CUSTOMER SERVICE · 2018-05-15 · To achieve the Level 4 NVQ...
Transcript of PRODUCT SHEET LEVEL 4 NVQ DIPLOMA IN CUSTOMER SERVICE · 2018-05-15 · To achieve the Level 4 NVQ...
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L4NVQDCS_V4_23/01/18
PRODUCTSHEET
LEVEL4NVQDIPLOMAINCUSTOMERSERVICE
QualificationOverviewThepurposeoftheLevel4NVQDiplomainCustomerServiceistoprovidelearnersalreadyworkingwithincustomerservices,withtheskills,knowledgeandunderstandingrequiredtoprogresstoahigherlevelofresponsibility,suchasmanagement.
QualificationStructureToachievetheLevel4NVQDiplomainCustomerServicelearnersmustcompleteaminimumof50credits:14creditsfromMandatoryGroupMandaminimumof20creditsfromOptionalGroup01.Amaximumof16creditscancomefromOptionalGroup02.Atleast38ofthecreditsmustbeachievedatLevel4orabove.
QualificationDocumentsAQualificationSpecificationandEvidenceLogbookisavailabletocentresfromourwebsitewww.futurequals.com.However,specificationswithindicativecontentorotherguidancewillbeprovidedtocentresuponlearnerregistration.
ProgressionOpportunitiesTheLevel4NVQDiplomainCustomerServicehasbeenspecificallydesignedtosupportprogressionontootherrelevantqualifications,includingtheLevel5DiplomainManagementandLeadership.
Level:4
Age:18+,19+
TQT:500GL:178
Credits:50